FACTOR II – PAST PERFORMANCE. The past performance evaluation factor assesses the degree of confidence the Government has in an Offeror’s ability to supply products that meet users’ needs, based on a demonstrated record of performance. Past performance is assessed by the Government and is assigned adjectival ratings in the evaluation. (See Past Performance Matrix, Attachment 02; Past Performance Questionnaire, Attachment 03). The Government will consider the Offeror's record of conforming to specifications /commercial product descriptions and to standards of good workmanship; the Offeror's adherence to contract schedules, including the administrative aspects of performance; the Offeror's record of managing subcontractor delivery and performance; the Offeror's record of number and type of change orders under similar contracts; the Offeror's reputation for reasonable and cooperative behavior and commitment to customer satisfaction; and, generally, the Offeror's business-like concern for the interests of the customer. Past performance is also a measure of the risk of performance associated with the Offeror. A record of marginal or unacceptable past performance significantly increases performance risk and may result in a finding that the Offeror is unacceptable and ineligible for award. The assessment of the Offeror's past performance will be used as one means of evaluating the relative capability of the Offeror and other competitors to meet the performance requirements of the proposed contract. Assessment of past performance will be a subjective assessment based on consideration of the quality of the recent and relevant past performance being evaluated. The Government is seeking to determine whether the Offeror has consistently demonstrated a commitment to customer satisfaction and timely delivery of quality goods and services at fair and reasonable prices. This is a matter of judgment. The Government may base its judgment about the quality of an Offeror’s past performance on:
1. Records of objective measurements and subjective ratings of specified performance attributes, if available.
2. Statements of customer opinion about the quality of specific aspects of an Offeror’s performance, or about the quality of an Offeror’s overall performance. In addition to the sources identified by the Offeror, the Government may review Contractor Performance Assessment Reporting System (CPARS) and/or DOD Past Performance Information Retrieval System (PPIRS) ratings, other Government databases, and other ...
FACTOR II – PAST PERFORMANCE. The Past Performance evaluation factor assesses the degree of confidence the Government has in an offeror’s ability to supply services that meet the Government’s requirements based upon a demonstrated record of performance. The offeror’s Past Performance will be evaluated for Relevancy, Recency, and Quality.
1. Past performance proposals will be evaluated to determine how relevant the examples provided are to utility (electrical, water, and steam) operations, Utility (electrical, water, waste water, and steam) infrastructure and distribution systems maintenance, environmental compliance, facility maintenance, and mail distribution services. The Government shall assess the offeror's recent performance history (within the past three years) as an indicator of the performance risk associated with the offeror's ability to successfully accomplish this required effort. Quality of performance will be assessed by the degree to which the performance history met contract requirements, timeliness of performance/customer satisfaction, Business Practice/ Subcontracting and Cost Control experience. Past performance proposals will receive a performance evaluation risk rating. The Performance Risk evaluation will assess the relative risks associated with an offeror's likelihood of success in performing the solicitation's requirements as indicated by that offeror's record of past performance. In this context, "Offeror" refers to the proposed prime contractor and all proposed major subcontractors.
FACTOR II – PAST PERFORMANCE. The Offeror's and their major subcontractor's past performance with government and industry will be evaluated. The government will evaluate customer satisfaction, responsiveness to customer needs, and past demonstration of meeting delivery schedules and the delivery of quality services. Emphasis will be on recent, relevant experience in the past 3 years. Offerors with no relevant performance history will be given a rating of “Neutral”. Specific areas of past experience and performance examined will include demonstrated technical and schedule performance, cost control, responsiveness to contract requirements. Emphasis will be on recent, relevant experience. A significant achievement, problem, or lack of relevant data in any element of the work can become an important consideration in the source selection process. A negative finding under any element may result in an overall high risk rating. Therefore, Offerors are reminded to include all relevant past efforts, including demonstrated corrective actions, in their proposal. Offerors are cautioned that in conducting the performance risk assessment, the government may use data provided in the Offeror’s proposal and data obtained from other sources. Since the government may not necessarily interview all of the sources provided by the Offerors, it is incumbent upon the Offeror to explain the relevance of the data provided. Offerors are reminded that while the government may elect to consider data obtained from other sources, the burden of providing past performance information rests with the Offerors. The past performance factor considers each offeror’s demonstrated recent and relevant record of performance in supplying products and services that meet the contract requirements. There are two aspects to the past performance evaluation: relevancy and performance confidence assessment.
FACTOR II – PAST PERFORMANCE. Past performance is a measure of the degree to which the Offeror and its subcontractors satisfied its customers in previous relevant contracts and complied with Federal, State, and local laws and regulations. The Government will evaluate past performance by determining whether the past performance reference meets the requirement of being performed within the last three (3) years from the proposal due date on page 1. Then, the Government will determine whether the reference is similar in scope, size and complexity when compared to the current tasking requirements identified in the Statement of Work. In addition, the Government will consider the responses received in regards to the Offeror having provided quality services. Past Performance references that reflect projects with a similar scope, size and complexity to efforts described in this solicitation will be considered to have greater importance in the evaluation of this Factor. There are three (3) aspects to the Past Performance evaluation: Recency, Relevancy (including context of data), and Quality (including general trends in Contractor performance and source of information).
