GCSS-MC Operations Center Sample Clauses

GCSS-MC Operations Center. The Contractor provided GOC is responsible for the operation, maintenance, and sustainment of the GCSS- MC/LCM Increment 1 Production system. Processes supported by the GOC include Event Management, Incident Management, Problem Management, Access Management, Application Management and User Community Communication. The GOC works cohesively with the Enterprise Service Desk to resolve Service Requests (SRs) to the user’s satisfaction. The GOC provides performance and event monitoring for the production system (PROD) and production support system (PSS). Event management activities include development and maintenance of event monitoring mechanisms and rules, event filtering, event correlation, and event review and closure. Event monitoring mechanisms are developed and maintained to identify and report meaningful system-generated events and set thresholds and business rules for event warnings or exception notifications. As events occur, the GOC evaluates and filters them to determine which events are informational and which events may require additional correlation and potentially require remediation activities to prevent service disruption. Events are typically captured in system logs but are not currently linked to Remedy or BMC’s Information Technology Service Management (BMC ITSM). Event thresholds and notification business rules can be provided within the system logs or through external monitoring and alert systems. Each event creates an event record. Examination of multiple events, event trends and patterns may lead to incident management or to potential changes to underlying infrastructure and configuration items. The GOC uses various tools to perform its daily system operations mission, including health checks, performance tuning, troubleshooting, and repair of system issues and faults. The GOC is comprised of personnel experienced in system, database, network and application administration, information security/cybersecurity, system integration, interfaces and data management. The GOC must also provide personnel experienced in Marine Corps supply and maintenance functions to troubleshoot and resolve system functional issues, such as transaction processing. The GOC shall be physically located in a secure contractor facility within a 30 miles radius of Marine Corps Base- Quantico. The Contractor shall manage and operate the GOC. The Contractor shall designate a senior technical expert as the GOC Manager. The GOC Manager shall be responsible for managing t...
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