HOSTING SERVICES TERMS AND CONDITIONS. You may not divulge your network passwords to third parties and should take all reasonable steps to ensure that such information remains confidential. Email Sending and receiving email involves the same responsibilities and approach as would be used when sending or receiving any other form of communication - written or printed mail, fax, telephone call etc. Most users fully understand what would be considered appropriate and acceptable when communicating with others and apply these considerations to their use of email. There are occasions when some users send mail or engage in online communication that others consider unacceptable - generally regarded as abuse by the online community. If you find it difficult to determine what might be considered 'abuse' with online communication you should realise that, in general terms, anything that might be unacceptable, and possibly illegal, in other forms of communication will be equally unacceptable and possibly illegal online. • You should not send emails that might cause annoyance, inconvenience or anxiety to a recipient. • You should not send any emails likely to cause distress or any material which is offensive, indecent, obscene, menacing or in any way unlawful • You must not use Cloud Heroes mail services or network to send email to any user who does not wish to receive it. • You must not use Cloud Heroes mail services or network to send unsolicited commercial email, in bulk (commonly known as 'spam') or individually. • You must not use Cloud Heroes mail services or network with intent to deprive others of service (e.g. 'mail bomb') • You must not use false mail headers or alter the headers of mail messages in such a way as to conceal the identity of the sender. • You must not use any email address that you are not authorised to use. • You must ensure that any email servers connected to the Cloud Heroes network and operated by you are not configured to allow 'open relay'. Customers who abuse the Cloud Heroes email service will be notified that their behaviour is unacceptable and may have their accounts suspended, terminated or blocked. The Company reserves the right to restrict or block Internet traffic to or from a Customer server, without prior notification, in the event of a failure to abide by the published terms of the Acceptable Use Policy. This may include, but not exclusively, the transmission of unsolicited email or the presence of an open mail relay. If a customer account or service is suspended or b...
HOSTING SERVICES TERMS AND CONDITIONS. 1. If required by the Government, you shall provide hosting services including providing the physical environment, security, HVAC and power for the required server hardware and the Government software residing thereon. Supplier also provides internet connectivity, by being responsible for network operation and availability of internet access and related services for the Government website (“Site”) in accordance with and subject to applicable terms and conditions of this Agreement. You will host the Site initially whilst under development and will continue to host in your private and secure cloud until the Government and Supplier can agree on a hosting location.
HOSTING SERVICES TERMS AND CONDITIONS. These Terms and Conditions (the “Terms and Conditions”) shall govern any Hosting Services (as defined below) required by any of the Products and/or purchased under the Distributor Agreement, to which these Terms and Conditions are attached and made a part thereof.
HOSTING SERVICES TERMS AND CONDITIONS. 17. Confidential Information
HOSTING SERVICES TERMS AND CONDITIONS. All Cloud Heroes users acknowledge that the Company may be required by current or future legislation to access, store, copy or otherwise Customer data stored within or transmitted by our service. By accepting this Acceptable Use Policy you expressly agree that we may access and use your personal data or other account information in connection with any such investigation and may disclose such data to any third party who has a legitimate interest in the data, investigation or outcome. Cloud Heroes reserves the right to terminate service, with immediate effect and without further obligation or liability to Customers, as required by any law enforcement authority or by the Courts of the United Kingdom. Abusive Behaviour Cloud Heroes does not tolerate abusive behaviour from anyone and reserves the right to terminate, without further notice or refund, the services of any customer or user who demonstrates abusive, intolerant, violent, verbally abusive or threatening behaviour towards Cloud Heroes, its staff, contractors, customers or other users. Regulation of Investigatory Powers Act 2000, Terrorism Act 2006 Cloud Heroes undertakes to take action required under the provisions of the Regulation of Investigatory Powers Act 2000, Terrorism Act 2006 and or other relevant legislation and will fully cooperate with the appropriate UK authorities. Hosting Services Terms and Conditions Appendix B - Service Level Agreement (SLA) Cloud Heroes guarantees that the network shall have 99.99% Availability. If the availability falls below 99.99% in any month, Cloud Heroes will credit the customer with one day’s free Service for each accumulated hour when the Network is not available, subject to the maximum of the standard monthly service charge for that Service. The maximum overall service credit payable due to Downtime in any calendar month will be 100% of the month's Service Fee. For the purposes of this provision, Downtime excludes: • Periods of essential maintenance. • Any period during which any service or Web Site is unavailable as a direct consequence of any breach of the Agreement by the Customer, the negligence of the Customer or its employees, servants or agents. • Any defect in any of the Web Sites (other than any defect caused by an act or omission of Cloud Heroes). • Any incompatibility between platform software and content and any defect in any software provided by the Customer to Cloud Heroes under the Agreement. Any period of Downtime is deemed to commence from th...
HOSTING SERVICES TERMS AND CONDITIONS. Appendix C -
HOSTING SERVICES TERMS AND CONDITIONS. Web usage Web usage includes the use of web space provided with customer accounts, web hosting on Cloud Heroes servers and the use of web services and space on customer co-located servers. Cloud Heroes cannot and does not proactively monitor content on any web space maintained by customers (whether customer space, web hosted or co-located services) and cannot and does not guarantee that such sites are free of illegal content or other materials that may be considered unacceptable. • You undertake sole responsibility for the content of web pages owned and or operated by you - whether on customer pages, web hosted space or co-located servers - within the Cloud Heroes domain or other domains hosted within the Cloud Heroes network. • You undertake sole responsibility to ensure that all materials on any web site owned or operated by you contains material that you have created or have permission to use. • You undertake sole responsibility for any dispute involving Copyright or Intellectual Property Rights associated with your site or service. • You must not use your website or web service to promote or distribute any material or content that is illegal (under any current or future legislation). You should be aware that the Internet is a global communications network and what may be legal in the UK may be illegal elsewhere and leave you liable to prosecution in another country. • You must not host or allow the hosting of sites or information advertised ('spamvertised') by UCE, including UCE from third party network(s) or supplier(s). Cloud Heroes may undertake investigation of content services if potential abuse is brought to its attention and reserves the right to remove any web page on our servers at any time and for any reason. Abuse of Cloud Heroes services - action by Cloud Heroes Please address all complaints about abuse of Cloud Heroes services to xxxxx@xxxxxxxxxxx.xxx. Cloud Heroes reserves the right to investigate suspected or potential abuse of its Acceptable Use Policy. If we become aware of possible abuse, either through our own investigations or through referral by another user or by a third party, we may begin an investigation that may include gathering information from all potential parties and materials on our servers. Cloud Heroes reserves the right to suspend accounts or access during such investigations and/or to remove materials from servers (on a temporary or permanent basis). All actions will be determined on an individual basis and will not ...
HOSTING SERVICES TERMS AND CONDITIONS. If required by the Government, you shall provide hosting services including providing the physical environment, security, HVAC and power for the required server hardware and the Government software residing thereon. Supplier also provides internet connectivity, by being responsible for network operation and availability of internet access and related services for the Government website (“Site”) in accordance with and subject to applicable terms and conditions of this Agreement. You will host the Site initially whilst under development and will continue to host in your private and secure cloud until the Government and Supplier can agree on a hosting location. Specific hosting services shall include but not be limited to: Collocation for the Government server hardware; integration testing of the server hardware and the Government software residing thereon and any Government supplied components as required; installation and testing of the Software on the server hardware; 7 day by 24 hour real-time surveillance and monitoring of the physical environment and Server Hardware; 24 hour on-site security staff; video surveillance; biometric authentication; All necessary power and HVAC, including redundancy; firewall protection of Supplier website servers. back-up of Government data daily or as required; maximum use of mbps in bandwidth as required for hard disc storage space; and providing Reports as required. Hosting fees will be incurred initially for implementation and then monthly from the start of the build phase, through live date and until the system is moved elsewhere. Wherever hosting is to occur, while Government uses your cloud or other environment, you shall remain responsible for managing and maintaining your cloud or other environment and for providing redundancy services in event of failure or intermittent fault or interruptions of your cloud or other environment. Additionally, you shall provide technical and support services for the hosting services (“Support Services”) to Government on a 24-hour basis via telephone hotline support, however the Support Services shall be limited to providing matters pertaining to your servers, internet connection, your corporate policies and this Agreement. The fees will be paid monthly in arrears while the Site is hosted by Supplier: Hosting Details Fee One time implementation of Hosting service BMD$ Monthly Hosting Fee BMD$ Support Services Fee BMD$ Professional service fee BMD$ _____ hourly rate Total BMD$
