MAINTENANCE SERVICES AND SUPPORT Sample Clauses

MAINTENANCE SERVICES AND SUPPORT. For an annual fee of ****% of the 1998 Licence Fee (subject to increase once annually from time to time for increases in CPI), 724 will provide maintenance and support services in respect of the Licensed Technology. All maintenance and support services will be provided in accordance with 724's standard maintenance and support services agreement. The maintenance and support services will include limited support, training, bug fixes and enhancements for any production version of a 724 Channel licensed to BMO, but shall specifically exclude new versions, customizations and other services that are not expressly included in 724's maintenance services agreement. Maintenance will start only after the first 724 Channel is delivered to BMO. 724 acknowledges and agrees that BMO will be involved in the development of the maintenance agreement both as a customer of 724 and through BMO's representatives on the board of directors of 724 and the technology team.
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MAINTENANCE SERVICES AND SUPPORT. 4.1.1. The Supplier shall provide a comprehensive post order maintenance and support service that is capable of fulfilling the demands of Contracting Authorities for both standalone and networked Equipment, including Software, supplied and/or managed as part of the Services as agreed with Contracting Authorities at Call Off stage. 4.1.2. The Supplier shall provide a post order maintenance and support service which provides the following:  installation;  testing;  connection to the network (if required);  Equipment training;  preventative / proactive and break-fix maintenance;  Software support and maintenance;  remote support;  network support;  parts, firmware, toner, Consumables and staples. 4.1.3. The Supplier shall ensure that all Supplier Personnel carrying out any of these Services are fully trained to the manufacturer’s specification. 4.1.4. The Supplier shall ensure that the post order maintenance and support provided to Contracting Authorities minimises the risk of downtime, and ensures business continuity as agreed with Contracting Authorities at Call Off stage. 4.1.5. The Supplier shall carry out proactive and remote diagnostic checks on Devices through the use of monitoring Software and automated alerts where requested by Contracting Authorities. The Supplier shall ensure the swift interrogation and resolution of all faults detected, either remotely or by despatching an engineer to attend the Device on-site.
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MAINTENANCE SERVICES AND SUPPORT. 1. Q Associates Support Responsibilities
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MAINTENANCE SERVICES AND SUPPORT. Maintenance Services and Support for the product(s) identified in Exhibit A of the Agreement, including Software Updates, are provided free of cost during the period in which the Software License and Hosting Agreement is in effect.
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MAINTENANCE SERVICES AND SUPPORT a. Supplier shall provide Licensed Software maintenance as ordered to assure that such Licensed Software meets Specifications and remains in good operating order. Maintenance services shall include but not be limited to such items as: 1) Maintenance releases, which correct defects or malfunctions; 2) Periodically published reports describing known "bugs" and solutions therefor; except that Supplier all immediately notify Customer of known service and/or revenue affecting bugs and, if known, the solutions therefore; 3) Issuing, maintaining and revising manuals and documentation to incorporate new or revised operating procedures resulting from corrections to and revisions of the Licensed Software pursuant to Section B, clause B17., entitled "Manuals and Documentation." 4) Assisting in problem identification; 5) Returning inoperable Licensed Software to operating condition by providing local or temporary patches and fixes; and 6) Correcting defects in Licensed Software. b. Supplier shall provide twenty-four (24) hours a day and seven (7) days a week telephone support for Licensed Software maintenance as set forth in clause F3. entitled "General Conditions of Repair Services".
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MAINTENANCE SERVICES AND SUPPORT. 5.1 Free Edition Support Where no license fee has been paid, this Agreement does not require CSI to provide You with any installation, training, technical assistance, consulting services, support services or other services of any kind. However, CSI will make reasonable efforts to provide You with the support described online in the offering description available at You may report Software bugs and errors by email to xxxxxxxxx-xxxxxxx@xxxxxxxxxxxxxxxxxx.xxx or by creating a support ticket at At its sole discretion, CSI may provide periodic updates to the Software, which may include bug fixes, new features and/or enhancements. 5.2 Enterprise Edition Maintenance and Support Services, and Product Support Policies The following subsections apply only to licenses of the Enterprise Edition of the Software under a current, paid up agreement. Unless an Order Form specifies otherwise, CSI agrees to provide You the Maintenance and Support Services set forth in this Agreement. CSI agrees to provide Maintenance and Support Services for one (1) year maintenance periods commencing on the date of Your purchase of a license (each a “Maintenance Period”). Unless terminated in accordance with the terms of this Agreement, each Maintenance Period automatically and successively renews at the end of the previous Maintenance Period. Maintenance and Support Services consist of the following: 5.2.1 Updates Subject to the terms and conditions of this Section 5.2, CSI will make available to You updated or upgraded versions of the Software and Documentation, Error Corrections and maintenance releases to the Software which CSI makes generally available at no additional charge to its customers that are party to an effective maintenance agreement (“Updates”) and as further described in the Software Product Release Support Policy, subsection 5.2.8. This Maintenance and Support shall not entitle You to upgrades or versions which are separately priced and licensed by CSI as new products. Notwithstanding the foregoing functionality which is substantially similar to the Software licensed under an Order Form shall not be considered a new product and shall be provided to You at no additional cost. Each Update of the Software will be functionally compatible with the prior release or version of such Software, to the extent applicable under the Software Product Release Support Policy described in subsection 5.2.8, and Your use of the Update must conform to the terms and conditions of this license ...
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Related to MAINTENANCE SERVICES AND SUPPORT

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.1.1, you shall have access to the Software/Subscription in accordance with the following provisions: (a) If you purchased a Subscription based license for the Software, which generally means that you will be paying for your use of the Software and Services on a monthly or annual basis, you shall receive as part of your active Subscription, so long as Intuit is receiving the applicable payment from you: (i) access to the features of the Software subscribed to by you; (ii) Updates and Enhancements; (iii) Version Protection, each defined in Section B.1.2 below; and (iv) additional products, services and/or discounts when and if they should be made available to you. If you have purchased a subscription that includes Support you will also be entitled to receive Support Services as defined below. Software licenses obtained through a subscription are eligible for Enhancements during the active subscription period only. The Subscription is cancellable by you in accordance with this Agreement, but you will not be entitled to any refunds if you cancel after the 60-Day Money Back Guarantee period, as defined in Section B.6. If you cancel your Subscription or if we do not receive the payment for your Subscription, or if the Subscription is in any way terminated in accordance with the terms of this Agreement, you will no longer have access to the Software and all related Services defined above upon the expiration of the current Subscription term, but you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks format upon reactivation of your Subscription or with the purchase of a license on the Software. (b) If you purchased your license to the Software under a one-time, upfront payment at retail or directly from Intuit and not under a Subscription, you shall receive: (i) a license to the specific version of the Software product you have selected that, subject to the license grant and restrictions in Section A.1.1, allows you access to the features of the Software; and (ii) Updates and Enhancements to the Software in accordance with the terms of the Termination provisions. Intuit's obligations under this Section B.1.1 are contingent upon you installing all updates and error corrections within thirty (30) days of being notified of their availability by Intuit (or its Representatives). QuickBooks 2015 Software purchased on a separate standalone basis are eligible for enhancements on a when-and-if available basis through May 31, 2018, which is the current support period for QuickBooks 2015.

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at xxxxx://xxxx.xxxxxxxx.xxx.

  • Maintenance and Support NCR Voyix is solely responsible for providing any maintenance and support services with respect to the Software as specified in the Agreement, or as required under applicable law. The parties acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Software.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • MAINTENANCE SERVICE Free maintenance services including spares shall be provided by the vendor during the period of warranty. User, at its discretion may ask the vendor to provide maintenance services after warranty period, i.e. Annual maintenance and repairs of the system at the rates indicated by bidder in its proposal and on being asked so, the vendor shall provide the same. The cost of annual maintenance and repairs cost (after warranty period), which will include cost of spares replaced, shall be paid in equal quarterly installments at the end of each quarter.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

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