MAINTENANCE/TECHNICAL SUPPORT a) The Designer will correct any errors free of charge for a period of 30 days from completion of contract. Changes relating to modifying correct content or additional pages are not covered by maintenance, and will be invoiced at our normal hourly rate.
b) This contract does not include technical support for any items unrelated to the terms of reference. Email issues and general PC / Network issues should be directed to The Client's technical support people. Correction of any technical issues not related to this web development contract may be declined or charged at The Designer's normal hourly rate, at The Designer's discretion.
c) Ongoing maintenance of this website will be covered by a separate Maintenance Contract, or may be charged on a per-issue basis at The Designer's normal hourly rate (charged in 30-minute intervals)
MAINTENANCE/TECHNICAL SUPPORT. Section 21.01 UBC will have no obligation to provide ongoing support services to the Licensee other than to make reasonable efforts to support the Licensee in fixing Bugs in any UBC developed Software. The Licensee acknowledges that:
(a) such support in fixing Bugs will be provided by UBC without any specific warranty as to the functionality of the Software, and
(b) that UBC is not in the business of providing support services, and that the level of any support which can be offered by UBC will at all times be subject to UBC having the necessary resources to reasonably provide such services. The Licensee will promptly reimburse UBC for all disbursements and travel expenses incurred by UBC in providing any of the above services.
Section 21.02 UBC shall make reasonable efforts to provide such technical assistance to the Licensee as the Licensee reasonably requests regarding the Technology. Without limiting the generality of the foregoing, during such the Term, UBC shall make Dx. Xxxx X. Cashman, Dx. Xxxxx Xxxxxxx and any other UBC employees and consultants who are inventors of the IP Rights and the Technology or Improvements available to the Licensee for consultation, provided that Dx. Xxxxxxx, Dx. Xxxxxxx and such other inventors are at such time employed by or under contract with UBC and are willing to consult with the Licensee. The Licensee shall pay UBC for any such technical assistance at a commercially reasonable consulting rate that is mutually acceptable to both parties.
MAINTENANCE/TECHNICAL SUPPORT. Contract and/or agency technicians who perform maintenance related activities for the shared System infrastructure. These are cost-shared positions.
7.1 General Responsibilities. Technical Support personnel:
7.1.1 Will conduct business in a courteous and professional manner with the User Council.
7.1.2 Will use the Help Desk to provide Level 1 support, including creating problem tickets and work orders and assigning responsibility to appropriate Xxxxx 0 resources.
7.1.3 Will use its own appropriate internal group to provide Level 2 server, network and infrastructure support services.
7.1.4 Will obtain appropriate approval before ticket closure.
7.1.5 Will attempt to resolve problems over the phone on first call.
7.1.6 Must log all problem calls through the Help Desk.
7.1.7 Will provide all necessary and requested documentation and information to the User Council prior to addition of a new device or functionality. Appendix C ALMR processes and procedures impart specific tasks/activities with associated responsibilities identified for site owners, users, System infrastructure operations, the Executive and User Councils. Operating procedures which cover Help Desk services, technical support, network monitoring services, infrastructure repair, advanced replacement services, system survey and analysis, software subscription releases, software upgrade design services, infrastructure software installation services, subscriber radio repair and reports shall be developed and maintained. The certification/training requirements of the staff performing the tasks/activities within these procedures/processes must be identified within the procedure, as applicable. These processes/procedures must be followed and sustained. Any changes, considered or required, must be approved by the ALMR User Council.
MAINTENANCE/TECHNICAL SUPPORT. 4.4.1 Hardware: The contractor must provide onsite maintenance services, including preventive and remedial maintenance as well as all parts and labor for all hardware provided. The contractor should provide additional support services for hardware trouble shooting and tuning purposes.
MAINTENANCE/TECHNICAL SUPPORT. A OSI shall provide maintenance and technical support as described in this Article 9 for the PACKAGE and DOCUMENTATION as delivered to UNISYS. UNISYS shall be responsible to provide maintenance and technical support for any modifications or enhancements it makes to the PACKAGE and DOCUMENTATION. UNISYS shall advise OSI of errors and, defects in the PACKAGE and DOCUMENTATION reported by END USERS or discovered by UNISYS, and OSI shall resolve the errors and defects, as provided herein, if UNISYS reproduces such errors or defects in the version of the PACKAGE or DOCUMENTATION as delivered to UNISYS. At UNISYS request, OSI shall assist UNISYS to resolve errors and defects which are not reproducible in the version of the PACKAGE and DOCUMENTATION as delivered to UNISYS and in such event, UNISYS shall pay OSI at the rates set forth in Addendum B for the time of such personnel and reimburse OSI, in accordance with Addendum C, for travel and living expenses of such personnel incurred in rendering such assistance.
MAINTENANCE/TECHNICAL SUPPORT. You may receive technical support services (“Technical Support”) for the Software, provided You subscribe to Licensor’s Subscription Agreement directly with Licensor or with any of its authorized resellers. Technical support will be provided online using your Studio FX Support Subscription Account that will be issued at the time You subscribe. The Subscription Term is 12 months, and support fees are due annually in advance and are non- refundable and non-cancelable.
MAINTENANCE/TECHNICAL SUPPORT. A. LICENSOR shall provide telephone consulting services to LICENSEE'S designated personnel to assist such personnel in resolving problems, obtaining clarification relative to the PACKAGE, DIAGNOSTICS, or DOCUMENTATION (including use of individual features) and providing assistance regarding suspected defects or errors in the PACKAGE, DIAGNOSTICS, or DOCUMENTATION. Said LICENSOR services shall be provided seven (7) days per week, twenty-four (24) hours per day and LICENSOR shall furnish the names and telephone numbers of its personnel for both normal working hours and other times (e.g., holidays, weekends, etc.).
B. Upon LICENSEE'S request, LICENSOR shall furnish qualified personnel for on-site assistance to LICENSEE, SUBSIDIARIES, AFFILIATES, THIRD PARTIES, SUBCONTRACTORS and END USERS to resolve problems and assist in customization. In such event, LICENSEE shall pay LICENSOR at the rates set forth in Section B of each Appendix for the time of such personnel and reimburse LICENSOR, in accordance with Addendum B, for travel and living expenses of such personnel incurred in rendering such assistance; provided, however, that LICENSOR shall not be entitled to payment for the time of its personnel if such assistance to resolve problems is required due to a significant defect in the PACKAGE, DIAGNOSTICS, DOCUMENTATION or LICENSOR'S training and such defect cannot otherwise be reasonably resolved in a timely manner.
C. LICENSOR agrees to diligently work for the prompt resolution of defects and errors in the PACKAGE and DIAGNOSTICS or correction of errors or inconsistencies in the DOCUMENTATION. LICENSOR agrees to respond to LICENSEE as required by LICENSEE'S "User Communication Form" (UCF), Exhibit 1 hereof, as revised or replaced by LICENSEE from time to time. Notwithstanding the foregoing, in case of a system-down condition (i.
MAINTENANCE/TECHNICAL SUPPORT. Coalfire has no obligation under this License Agreement to offer a Maintenance option for the Software.
MAINTENANCE/TECHNICAL SUPPORT. CA has no obligation under this License Agreement to offer a Maintenance option for the Software.
MAINTENANCE/TECHNICAL SUPPORT. During the term of this Systems License, and at no cost to BROKER, COMPANY shall provide BROKER with updates to, upgrades of, and maintenance/support of the Software Systems.
