Student Complaint Process Sample Clauses

Student Complaint Process. If a student is enrolled in a postsecondary distance education course or program from an institution domiciled in Georgia that is approved to participate in the XXXX program administered by NC-XXXX, and has exhausted all available grievance procedures established by the institution, the following complaint process can be used to submit a student complaint. The complainant must follow the formal complaint or grievance process of the institution. It is important to keep records and documentation that provide evidence of the problem and the complainant’s efforts to solve it through the institution’s internal process. If, after exhausting internal grievance procedures, the institution of higher education has not responded to the complainant’s satisfaction or a satisfactory remedy has not been found, the complainant may contact GA-XXXX for further investigation into the issue. In order for GA-XXXX to initiate an investigation, the following must be true: The student must have exhausted all available grievance procedures established by the institution of higher education. The student must complete the “Student Complaint Form” (below) and submit the form to GA-XXXX. The student’s complaint must contain a detailed description of the claim, including dates, times and full names of all involved, as well as the actions taken by both the student and the institution to attempt to resolve the matter. The Student Complaint Form must be electronically signed, attesting to the truth and accuracy of the complaint. The student recognizes that GA-XXXX will not investigate anonymous complaints. By signing and submitting the Student Complaint Form, the student acknowledges that GA-XXXX xxx share the information provided with the school, other relevant organizations, and individuals, in order to help resolve the matter in dispute. GA-XXXX does not guarantee a student-acceptable remedy or resolution resulting from this submission or its investigation into the allegation. Upon receipt of the completed and signed Student Complaint Form, GA-XXXX will open an investigation if the matter being disputed falls within its jurisdiction. As appropriate, GA- XXXX will conduct the investigation or refer the issue to another agency that is authorized to address the issue. All complaints will be handled as expeditiously as possible. The student may be contacted during the investigation to submit additional documented evidence of the allegations against the institution, which may include copies...
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Student Complaint Process. The State Portal Entity ContactSARA administrator will be responsible for reviewing and administering complaints submitted by distance education students, hereafter, “complainants,” that a South Dakota institution that participates in XXXX does not meet standards established by the institution's accrediting agency or XXXX. Complaints reviewable under this policy include allegations by a distance education student of harm caused because a XXXX institution operated a course or program contrary the requirements of NC-XXXX, per the XXXX Manual. 3.1.1. Complaints shall first be reviewed to determine whether they have been processed through the institution’s own procedures for resolution of complaints. 3.1.1.1. Complaints that have not been reviewed by the XXXX institution will be referred to it for review and resolution within the time frames established under institutional policy.
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Student Complaint Process. 7.1 Informal discussion: the majority of concerns raised by a student can be resolved informally. Students are encouraged to raise issues with staff directly or through their student representatives. Student representatives attend regular meetings where issues of concern can be raised and they should seek to resolve the problem without the need for formal action by the student. 7.2 Stage 2, Early Resolution: If a complaint cannot be resolved to the student's satisfaction through informal discussion, a Stage 2 student complaints form (obtained from Reception or on the SSS) should be completed and sent to the Course Leader. The Course Leader will decide whether there is (a) reasonable justification for the complaint or (b) there is none, or (c) the complaint is not within this procedure and requires to be dealt with in another way. If the complaint is found to be justified, the student will be informed of any action which has been taken, or will be taken, in order to remedy the complaint. 7.3 Stage 3, Mediation: If a student is still not satisfied with the outcome of Stage 2, they should contact the Students Complaints Officer. It is important that you give sufficient detail of the complaint as it will be considered by this member of staff without prior knowledge of the matter. Please see Course Information in your Student Handbook for further information. 7.4 Stage 4, Review: If the student remains dissatisfied with the outcome of Stage 3, then they may refer the matter to the Principal. The Student completes Stage 4 Review Form (obtained from Reception or on the SSS) and submits it to the Principal. Please see Course Information in your Student Handbook for further information.
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Related to Student Complaint Process

  • Complaints Process The School shall establish and adhere to a process for resolving public complaints which shall include an opportunity for complainants to be heard. The final administrative appeal shall be heard by the School's Governing Board, except where the complaint pertains to a possible violation of any law or term under this Contract. The complaints process shall be readily accessible from the School’s website, as described in Section 11.4.1.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Complaint Procedure Section 1. Complaints involving charges of sexual harassment, crime (whether misdemeanor or felony), or charges of discrimination are explicitly excluded from consideration under this Article. Such charges shall be pursued under appropriate laws, policies and procedures. Section 2. Complaints by students which fall within the purview of District Student Grievance Procedures shall be processed and investigated under that procedure and shall not be subject to the provisions of this Article. Any subsequent disciplinary action resulting from the Student Grievance Procedures will be discussed with the Adjunct Faculty Member in a separate meeting and the Adjunct Faculty Member will be given the opportunity to have a union representative present; no Member shall be disciplined without just cause. Section 3. Any complaint about an Adjunct Faculty Member shall be immediately investigated by the President or designee. If the complaint appears to have substance, the complaint and the name of the person making the complaint should generally be provided to the Adjunct Faculty Member within fourteen (14) calendar days of receipt of the complaint. Section 4. The complaint and the results of the investigation conducted by the President or designee shall be put into writing. If the investigation appears to substantiate the complaint, as soon as possible after such determination has been made, the President or designee shall meet with the Adjunct Faculty Member to discuss the issues which seem to be involved. The Adjunct Faculty Member may be represented by the Association during this meeting. Section 5. If, after the meeting prescribed in Section 4, there appears to be cause, the person making the complaint shall meet with the President or designee and the Adjunct Faculty Member in an attempt to further understand the complaint or to respond to the complaint and reach a settlement. The Adjunct Faculty Member may be represented by the Association during this meeting. Section 6. If the complaint cannot be settled to the satisfaction of all parties during the meeting provided for in Section 5, the Adjunct Faculty Member may prepare a written response to the complaint. The response shall be attached to the complaint. The complaint and the Adjunct Faculty Member’s response shall be placed in the Adjunct Faculty Member’s Personnel file. Section 7. At any point at which the complaint is judged to be untrue or unsubstantiated, all records of the complaint shall be removed from the personnel file.

  • Informal Process The Informal Process provides an Employee with the opportunity to resolve his or her concern by using the open door process, with the assistance of a FC member, within 30 calendar days of the date the Employee became aware of the issue. While an Employee may speak with anyone in the open door process regarding a concern or problem, the Employee is encouraged to take this concern up with his immediate supervisor or may request the assistance of the Employee Advocate or a FC member to facilitate resolution of the issue.

  • COMPLAINT PROCEDURES CONTRACTOR shall maintain and adhere to its written procedures for responding to parent complaints. These procedures shall include annually notifying and providing parents of LEA students with appropriate information (including complaint forms) for the following: (1) Uniform Complaint Procedures pursuant to Title 5 of the California Code of Regulations section 4600 et seq.; (2) Nondiscrimination policy pursuant to Title 5 of the California Code of Regulations section 4960 (a); (3) Sexual Harassment Policy, California Education Code 231.5 (a) (b) (c); (4) Title IX Pupil Grievance Procedure, Title IX 106.8 (a) (d) and 106.9 (a); and (5) Notice of Privacy Practices in compliance with Health Insurance Portability and Accountability Act (HIPAA), if applicable. CONTRACTOR shall include verification of these procedures to the LEA upon request. CONTRACTOR shall immediately notify LEA of any complaints filed against it related to LEA students and provide LEA with all documentation related to the complaints and/or its investigation of complaints, including any and all reports generated as a result of an investigation.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

  • Disciplinary Process (a) Prior to disciplining an Employee, the Employer will notify the Unit 1 Chairperson, with a copy to the President of CAW Local 555, of the nature of the alleged offence. (b) Following notification of the Unit 1 Chairperson, the Employer will meet with the Employee and a Union Representative. At this meeting, the Employer will advise the Employee of the alleged offence and provide the Employee with an opportunity to respond. (c) Within 5 Working Days of this meeting, or any additional meeting that the Employer may require, the Employer will decide whether or not discipline is to be imposed, and, if so, at what level, and this decision will be communicated orally and in writing at a meeting with the Employee and Union Representative. A copy of the written decision will be provided to the Unit 1 Chairperson with a copy to the President of CAW Local 555. (d) In cases of suspension without pay, the suspension will be served beginning on one of the following two dates: i. if the decision to suspend is not subject to a grievance, the first date the employee is scheduled to work following 5 Working Days from the date the suspension was communicated to the Employee; and ii. if the decision to suspend is subject to a grievance, the first date the employee is scheduled to work following a denial of the grievance at Step 3.

  • Grievance Process (a) Either party, with the agreement of the other party, may submit a grievance to Grievance Mediation at any time within ten (10) working days after the Employer’s decision has been rendered at the step prior to arbitration. Where the matter is so referred, the mediation process shall take place before the matter is referred to Arbitrator. (b) Grievance Mediation shall be scheduled within twenty (20) working days of the grievance being submitted to mediation, or longer period as agreed by the parties. (c) No matter may be submitted to Grievance Mediation which has not been properly carried through the grievance procedure, provided that the parties may extend the time limits fixed in the grievance procedure. (d) The parties shall agree on a mediator. (e) Proceedings before the Mediator shall be informal. Accordingly, the rules of evidence will not apply, no record of the proceedings shall be made and legal counsel shall not be used by either party, unless otherwise mutually agreed. (f) If possible, an agreed statement of facts will be provided to the Mediator, and if possible, in advance of the Grievance Mediation Conference. (g) The Mediator will have the authority to meet separately with either party. (h) If no settlement is reached within five (5) working days following Grievance Mediation, the parties are free to submit the matter to Arbitration in accordance with the provisions of the collective agreement. In the event that a grievance which has been mediated subsequently proceeds to arbitration, no person serving as the Mediator may serve as an Arbitrator, unless otherwise mutually agreed. Nothing said or done by the mediator may be referred to Arbitration. (i) The Union and Employer will share the cost of the Mediator, if any.

  • Complaint To commence a proceeding, the complaining party (or parties) shall provide by certified mail, return receipt requested, a written Complaint to the BCBSA Corporate Secretary (which shall also constitute service on BCBSA if it is a respondent) and to any Plan(s) and/or Controlled Affiliate(s) named therein. The Complaint shall contain:

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

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