Student Complaint Process. If a student is enrolled in a postsecondary distance education course or program from an institution domiciled in Georgia that is approved to participate in the XXXX program administered by NC-XXXX, and has exhausted all available grievance procedures established by the institution, the following complaint process can be used to submit a student complaint. The complainant must follow the formal complaint or grievance process of the institution. It is important to keep records and documentation that provide evidence of the problem and the complainant’s efforts to solve it through the institution’s internal process. If, after exhausting internal grievance procedures, the institution of higher education has not responded to the complainant’s satisfaction or a satisfactory remedy has not been found, the complainant may contact GA-XXXX for further investigation into the issue. In order for GA-XXXX to initiate an investigation, the following must be true: The student must have exhausted all available grievance procedures established by the institution of higher education. The student must complete the “Student Complaint Form” (below) and submit the form to GA-XXXX. The student’s complaint must contain a detailed description of the claim, including dates, times and full names of all involved, as well as the actions taken by both the student and the institution to attempt to resolve the matter. The Student Complaint Form must be electronically signed, attesting to the truth and accuracy of the complaint. The student recognizes that GA-XXXX will not investigate anonymous complaints. By signing and submitting the Student Complaint Form, the student acknowledges that GA-XXXX xxx share the information provided with the school, other relevant organizations, and individuals, in order to help resolve the matter in dispute. GA-XXXX does not guarantee a student-acceptable remedy or resolution resulting from this submission or its investigation into the allegation. Upon receipt of the completed and signed Student Complaint Form, GA-XXXX will open an investigation if the matter being disputed falls within its jurisdiction. As appropriate, GA- XXXX will conduct the investigation or refer the issue to another agency that is authorized to address the issue. All complaints will be handled as expeditiously as possible. The student may be contacted during the investigation to submit additional documented evidence of the allegations against the institution, which may include copies...
Student Complaint Process. The State Portal Entity ContactSARA administrator will be responsible for reviewing and administering complaints submitted by distance education students, hereafter, “complainants,” that a South Dakota institution that participates in XXXX does not meet standards established by the institution's accrediting agency or XXXX. Complaints reviewable under this policy include allegations by a distance education student of harm caused because a XXXX institution operated a course or program contrary the requirements of NC-XXXX, per the XXXX Manual.
Student Complaint Process. 7.1 Informal discussion: the majority of concerns raised by a student can be resolved informally. Students are encouraged to raise issues with staff directly or through their student representatives. Student representatives attend regular meetings where issues of concern can be raised and they should seek to resolve the problem without the need for formal action by the student.
