Support and Training. 1. Service Provider must provide technical support via online helpdesk and toll-free phone number, at minimum during Business Hours (Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern Time), and 24x7x365 if required by Customer and requested prior to contract execution.
2. Service Provider must make training available online to users.
3. All support and training shall be provided at no additional cost to Customer, except for customized support and training expressly requested by Customer.
Support and Training. For the period starting on the Effective Date -------------------- and continuing for a period no less that five (5) years from the Effective Date and for so long thereafter as NetFRAME provides comparable services to any of its customers, NetFRAME will provide to Micron, for no additional consideration (except for reimbursement of travel and lodging expenses, as necessary, and as otherwise noted in this Section 5.2), the following maintenance: (a) full-time access to NetFRAME's "hot-line" for inquiries from Micron relating to the NetFRAME Technology; (b) training in accordance with NetFRAME's standard training policies and procedures (such training to be provided at NetFRAME's standard hourly rate therefor to the extent the hours of training time so provided in any calendar month exceed an aggregate of ten (10) hours); and;
Support and Training. 6.1. Support, maintenance and training respecting the Software and Services will be provided in accordance with WrightPlan’s standard policies found on WrightPlan’s website, as updated from time to time, and shall be subject to Your payment of the fees (if any) set forth in such policies. Failure to pay such fees will result in WrightPlan declining to perform such support, maintenance and training. Any additional support and training must be subject to a written agreement between You and WrightPlan, which may include additional fees. Without limiting the foregoing, You acknowledge that WrightPlan may decline to provide support and maintenance for any Software and Services if You have previously failed or declined to update the Software and Services offered by WrightPlan to the current version of Software and Services offered by WrightPlan, and may also suspend the provision of support and maintenance where You have failed to pay the applicable fees for such support and maintenance in a timely manner.
Support and Training. Trafford has a responsibility to provide ongoing support and training to carers although individual needs may vary. Your support worker (Supervising Social Worker) from the Family Placement Team and/or the Social Workers for the child are likely to be the main source of ongoing support and you should receive a visit from them at least once every 3 months, this may increase if more support is required. You will be invited to attend monthly support group meetings and following approval you are expected to attend training in line with the requirements of the payments for skills scheme Training needs will be one of the matters discussed at the annual review and you will be expected to make use of further training relevant to your particular fostering task. Those carers who attend the required on-going training will progress to the next pay band. Carers on Band will need to continue to with their training in line with what has been agreed with their supervising social worker and the requirements of the payments for skills scheme.
Support and Training. 8.1 The Supplier shall from time to time provide the Distributor [free of charge – delete if not appropriate] with reasonable samples of the Goods, and such brochures, catalogues, manuals and up to date promotional and advertising information concerning the Goods as the Supplier may consider appropriate or as the Distributor may reasonably request, in order to assist the Distributor with the sale of the Goods in the Territory.
8.2 The Supplier shall endeavour to answer as soon as practicable any technical enquiries concerning the Goods which are made by the Distributor or its customers, and provide the Distributor with support in dealing with any defective Goods.
8.3 During the first year of the Term:
8.3.1 The Supplier shall make available to the Distributor (at times to be agreed and for up to [specify number] working days) the services of a suitably qualified employee of the Supplier to assist the Distributor in the marketing of the Goods; and
8.3.2 The Distributor may send to the Supplier’s premises (at times to be agreed and for up to [specify number] working days) up to [specify number] suitably qualified employees of the Distributor for training by the Supplier in relation to the Goods and their marketing – delete if not appropriate.”.]
8.4 The Distributor shall:
8.4.1 Reimburse the Supplier for all travelling, accommodation and other expenses reasonably incurred by any employees of the Supplier in providing those services; and
8.4.2 Remain liable for all salaries and other employment costs of, and all travelling, accommodation and other expenses incurred by, employees of the Distributor who are sent to the Supplier’s premises.” [Delete if not appropriate.]
Support and Training. 10.1 Reseller shall be solely responsible for providing first level help desk support to End Users.
10.2 CSC will provide Platinum level Support Services to Reseller for its internal use of the Licensed Software.
10.3 In accordance with the applicable executed Maintenance and Support Order, CSC shall provide the following Support Services to Reseller:
(a) second and third level help desk support to designated Reseller technical personnel, and
(b) maintenance releases.
10.4 CSC shall provide:
(a) training to Reseller’s personnel as generally provided to resellers of CSC Agility Platform for the Selling and marketing of the Licensed Software by Reseller to End Users. CSC will be responsible for travelling expenses only if incurred by CSC’s personnel for purposes of such training. All other training costs and expenses, including the costs of making the necessary facilities and equipment available and travelling expenses of Reseller’s personnel shall be borne by Reseller; and
(b) access to the Documentation and marketing materials to be used by Reseller for purposes of Selling and marketing the Licensed Software to End Users in accordance with the terms of this Agreement,
10.5 In the event that Reseller fails to perform its support obligations to End Users as set forth in this Agreement and the executed CSC Agility Platform Maintenance and Support Orders, CSC shall have the right, but not the obligation, to provide support directly to End Users to the extent that Reseller’s failure affects the performance of CSC’s obligations under this Agreement. In such case, CSC may charge Reseller CSC’s then-current standard fees for such support.
Support and Training. (a) MediaPlex shall provide to DoubleClick support and training relating to its MOJO Technology and such other training beneficial to the integration of the MOJO Technology into the Private Label DART Service.
(b) MediaPlex shall provide DoubleClick with sufficient technical support for the integration and maintenance of interfaces and communications with the MOJO Technology as it relates to the Media Serving Services and the Private Label DART Service. These resources shall be available by telephone for at the same times and levels as is required from DoubleClick for the availability of its Telephone Support for the Private Label DART Service. MediaPlex shall supply DoubleClick with any names, phone numbers, email addresses and pager numbers required in connection with the foregoing. The foregoing Telephone Support will be provided to DoubleClick free of any charge.
Support and Training. CP shall provide adequate support and training to its staff with respect to the marketing and promotion of the Services and its solicitation of its customers.
Support and Training. Qualtrics will provide online tutorials, phone support and respond to e-mails during normal business hours. Qualtrics will provide a U.S. toll free number that may be used for contacting Qualtrics regarding support issues. As each survey project tends to be uniquely structured the majority of training will occur through telephone and e-mail support. Quarterly training calls may also be scheduled by the Qualtrics Account Manager to discuss and/or demonstrate new features that have been made available by Qualtrics.
Support and Training. Each party agrees to provide support and training for the Intellisync for RIM as set forth in Exhibit C.
