Support and Training. 1. Service Provider must provide technical support via online helpdesk and toll-free phone number, at minimum during Business Hours (Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern Time), and 24x7x365 if required by Customer and requested prior to contract execution.
Support and Training. For the period starting on the Effective Date -------------------- and continuing for a period no less that five (5) years from the Effective Date and for so long thereafter as NetFRAME provides comparable services to any of its customers, NetFRAME will provide to Micron, for no additional consideration (except for reimbursement of travel and lodging expenses, as necessary, and as otherwise noted in this Section 5.2), the following maintenance: (a) full-time access to NetFRAME's "hot-line" for inquiries from Micron relating to the NetFRAME Technology; (b) training in accordance with NetFRAME's standard training policies and procedures (such training to be provided at NetFRAME's standard hourly rate therefor to the extent the hours of training time so provided in any calendar month exceed an aggregate of ten (10) hours); and; (c) to the extent, and within five (5) days of each request therefor by Micron, engineering support and any other technical support related to the NetFRAME Technology (such support to be provided at NetFRAME's standard hourly rate therefor to the extent the hours of support time so provided in any calendar month exceed an aggregate of ten (10) hours).
Support and Training i. An excess employee will receive the appropriate level of support and training which is identified in the employee’s Redeployment Plan and Skills, Knowledge, Attributes Template. The case manager may seek necessary approval from the employee’s agency for reasonable support services and retraining to occur within a reasonable timeframe. Support services could include, but are not restricted to, skills analysis incorporating assessment of transferable skills, career advice, counselling and individual support services and retraining, including to enhance employability or to address perceived skills deficits.
Support and Training. Trafford has a responsibility to provide ongoing support and training to carers although individual needs may vary. Your support worker (Supervising Social Worker) from the Family Placement Team and/or the Social Workers for the child are likely to be the main source of ongoing support and you should receive a visit from them at least once every 3 months, this may increase if more support is required. You will be invited to attend monthly support group meetings and following approval you are expected to attend training in line with the requirements of the payments for skills scheme Training needs will be one of the matters discussed at the annual review and you will be expected to make use of further training relevant to your particular fostering task. Those carers who attend the required on-going training will progress to the next pay band. Carers on Band will need to continue to with their training in line with what has been agreed with their supervising social worker and the requirements of the payments for skills scheme.
Support and Training. 6.1. Support, maintenance and training respecting the Software and Services will be provided in accordance with WrightPlan’s standard policies found on WrightPlan’s website, as updated from time to time, and shall be subject to Your payment of the fees (if any) set forth in such policies. Failure to pay such fees will result in WrightPlan declining to perform such support, maintenance and training. Any additional support and training must be subject to a written agreement between You and WrightPlan, which may include additional fees. Without limiting the foregoing, You acknowledge that WrightPlan may decline to provide support and maintenance for any Software and Services if You have previously failed or declined to update the Software and Services offered by WrightPlan to the current version of Software and Services offered by WrightPlan, and may also suspend the provision of support and maintenance where You have failed to pay the applicable fees for such support and maintenance in a timely manner.
Support and Training. Qualtrics will provide online tutorials, phone support and respond to e-mails during normal business hours. Qualtrics will provide a U.S. toll free number that may be used for contacting Qualtrics regarding support issues. As each survey project tends to be uniquely structured the majority of training will occur through telephone and e-mail support. Quarterly training calls may also be scheduled by the Qualtrics Account Manager to discuss and/or demonstrate new features that have been made available by Qualtrics.
Support and Training. (a) In consideration of the Support Fee as set forth in each Addendum, Mentat agrees to support Original Software during the Support Period. The Support Fee for the first Support Period of February 5, 2002 to February 4, 2003 shall be due immediately upon execution of this Agreement. The Support Fee for subsequent Support Periods will be invoiced forty-five (45) days prior to the beginning of each Support Period for the entire Support Period. Licensee agrees to continue support through February 4, 2007. Either party will notify the other party in writing at least sixty (60) days prior to the end of any succeeding Support Period if it chooses to discontinue support, provided that after February 4, 2007, Licensee may discontinue support at any time, with or without cause, upon written notice to Mentat; provided however, that upon such termination, Mentat shall not be obligated to refund to Licensee any portion of any Support Fees previously paid to Mentat. If Licensee elects to discontinue support and at a later date Licensee wishes to reinstate support, and if Mentat agrees to reinstate support, in addition to the Support Fee for the Support Period, Licensee shall pay a new Source Code Fee for delivery by Mentat to Licensee of the updated Confidential Source Code.
Support and Training. (a) MediaPlex shall provide to DoubleClick support and training relating to its MOJO Technology and such other training beneficial to the integration of the MOJO Technology into the Private Label DART Service.
Support and Training a. In order to assist Distributor with the development of its promotion and marketing materials, Supplier shall initially provide to Distributor (for a reasonable period of time as determined in Supplier’s sole discretion), free of charge, such data and information for Distributor’s brochures, catalogs, manuals and current promotional and advertising information concerning the DNR Units. Supplier will promptly provide to Distributor free of charge all subsequent information, data, and operational knowledge for the DNR that becomes available.
Support and Training. 10.1 Reseller shall be solely responsible for providing first level help desk support to End Users.
