Technical Support and Customer Service Sample Clauses

Technical Support and Customer Service. (a) Unless you have purchased Our technical support services, You shall be responsible for providing customer support and technical assistance to your Subscribers at Your cost and expense. We will not be responsible for responding directly to technical support inquiries from your Subscribers. We will provide advanced support and technical assistance to Your staff during regular business hours.
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Technical Support and Customer Service o Availability of technical support for development team o Logistics of customer support o Times of customer support availability
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Technical Support and Customer Service. Cendant shall provide front-line technical support to persons acquiring Retail Versions from or through Cendant. Cendant may, in its discretion, charge for support on a subscription or other basis. ModaCAD shall provide reasonable backup technical support to Cendant's engineering personnel with respect to Retail Versions via telephone, facsimile, e-mail and any other commercially reasonable means requested by Cendant in order to enable Cendant to provide adequate front-line technical support for Retail Versions.
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Technical Support and Customer Service. 4.1 The company provides technical support services in a regular business form, 24 hours a day, 7 days a week (364 days a year, Yom Kippur excluded).
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Technical Support and Customer Service. 7.1 Customers may obtain technical support contact information by visiting the Trend Micro Deep Security As a Service support web page and selecting the appropriate region.
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Technical Support and Customer Service. 9.1. If the Buyer requires technical support for Goods purchased from FP Innovations, it should contact FP Innovations by telephone on 00000 000000 or by email at xxxxx@xxxxxxxxxxxxx.xx.xx quoting Quotation or Proposal Number and Order confirmation number. FP Innovations shall then provide you with details of timescale for the provision of support, cost and other necessary information. The Buyer should note that many manufacturers now provide technical support direct to the end user and FP Innovations can provide more information on this if applicable.
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Technical Support and Customer Service. Unless ISP has otherwise subscribed to Technical Support and/or Customer Service options provided by xxxx.xxx, ISP shall provide all general customer support and technical assistance, at ISP’s own cost and expense, to ISP’s Subscribers who have purchased the above-described Internet access accounts from ISP. Except for system administration broadcasts, xxxx.xxx will not deal directly with ISP’s Subscribers. If ISP does not subscribe to these services, xxxx.xxx will provide advanced support and technical assistance during regular business hours to ISP’s employees or authorized agents. Technical support is charged a flat rate per user, per month and includes all ISP’s subscribers. If xxxx.xxx provides all services to subscribers, the technical support rate is guaranteed; however, if any service provided to subscribers is outside of the xxxx.xxx network the following overage may be applied. Tech support charges are calculated based on a call volume not exceeding 1% of the ISP’s total subscriber base per day. Example: ISP has 1000 subscribers, 1% equals 10 calls per day. Any overage on technical support is calculated at 1.00 per minute or as otherwise agreed in advance and in writing by the parties, and will be posted to the ISP POG account the month following the usage. The first three (3) days of overages are waived to account for periodic network problems.
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Related to Technical Support and Customer Service

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Product Support a. In the event that any goods delivered under this contract become defective or malfunction for any reason and at any time (even after the applicable warranty period has expired), including while “in-orbit” if integrated into a satellite, Seller shall promptly perform a failure verification or analysis and determine the appropriate corrective action at no additional cost to Buyer. Seller shall take the appropriate measures to correct all defects, determined to be Seller's responsibility, in all applicable documentation, undelivered goods, and delivered un-launched goods, as required by Buyer.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • Training Services Training Services may include pre-packaged training Products, and/or the development or customization of training programs as requested, including Live Training, Computer Based/Multi-Media Training which encompasses Internet-Delivered Training, and/or Video Based Training.

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