Technical Support and Customer Service o Availability of technical support for development team o Logistics of customer support o Times of customer support availability
Technical Support and Customer Service. (a) Unless you have purchased Our technical support services, You shall be responsible for providing customer support and technical assistance to your Subscribers at Your cost and expense. We will not be responsible for responding directly to technical support inquiries from your Subscribers. We will provide advanced support and technical assistance to Your staff during regular business hours.
(b) If you have purchased Our technical support services, such Services will be charged at a flat rate per month, and includes all of Your Subscribers; provided, however, that if call volume exceeds acceptable use according to our third-party support provider(s), You may be charged overages.
Technical Support and Customer Service. Support Availability Customer support is available via email, phone, or in-app messaging. Our customer support team will make reasonable efforts to respond to your queries and resolve any issues in a timely and professional manner.
Technical Support and Customer Service. (a) Unless you have purchased Our technical support services, You shall be responsible for providing customer support and technical assistance to your Subscribers at Your cost and expense. We will not be responsible for responding directly to technical support inquiries from your Subscribers. We will provide advanced support and technical assistance to Your staff during regular business hours.
(b) If you have purchased Our technical support services, such Services that exceed acceptable use according to our third-party support provider(s) may be subject to overage charges.
Technical Support and Customer Service. 4.1 The company provides technical support services in a regular business form, 24 hours a day, 7 days a week (364 days a year, Yom Kippur excluded).
4.2 The support services provided include handling problems with connecting to the internet and browsing the Web, and technical problems related to other products purchased by the customer within the framework of the order.
4.3 Technical support services will be provided only when the malfunction occurred in a service that is provided by the company and/or under its responsibility.
4.4 Contact details for the service center: Phone: 00-0000000, or *6440
4.5 Infrastructure lines used to provide the services, implement the application, accessories, terminal equipment and other equipment – which are in the customer’s possession, are not included in the framework of the service and/or the warranty provided by the company, unless they are purchased from the company and are under the terms of the warranty and support that was purchased for them.
4.6 Onsite support service call – in the event where a company technician is required to arrive at the customer’s site for the purpose of handling a malfunction, the customer will pay the necessary service fees, according to the company price list.
Technical Support and Customer Service. 7.1 Customers may obtain technical support contact information by visiting the Trend Micro Deep Security As a Service support web page and selecting the appropriate region.
7.2 To receive prompt technical support, customer must provide the following information during the initial support call or email: Company Name, Administrator Account Name (but not the password), customer Contact Name, customer Contact Email Address, and a description of the issue. In addition, a copy of the license certificate should be included with online submissions (the license certificate information should also be available during phone support).
7.3 Customers that purchased a subscription to the Service through a channel partner should contact their channel partner for customer service requests regarding purchase order related queries, such as: (a) orders for the Service; (b) requests for modifications to the purchased service (e.g. changes to service management level, number of users, domains, etc.); and 3) billing and invoicing inquiries.
Technical Support and Customer Service. 9.1. If the Buyer requires technical support for Goods purchased from FP Innovations, it should contact FP Innovations by telephone on 00000 000000 or by email at xxxxx@xxxxxxxxxxxxx.xx.xx quoting Quotation or Proposal Number and Order confirmation number. FP Innovations shall then provide you with details of timescale for the provision of support, cost and other necessary information. The Buyer should note that many manufacturers now provide technical support direct to the end user and FP Innovations can provide more information on this if applicable.
9.2. FP Innovations prides itself on the standard of service it offers to its customers. If any Buyer has cause to contact FP Innovations about any of the Goods or Services it has purchased, it should contact FP Innovations by phone on 00000 000000 or by email on xxxxx@xxxxxxxxxxxxx.xx.xx. FP Innovations shall try to respond to the query within 2 working days, where a working day is a Monday to Friday 9am to 5pm, excluding any UK bank or national holiday.
Technical Support and Customer Service. Cendant shall provide front-line technical support to persons acquiring Retail Versions from or through Cendant. Cendant may, in its discretion, charge for support on a subscription or other basis. ModaCAD shall provide reasonable backup technical support to Cendant's engineering personnel with respect to Retail Versions via telephone, facsimile, e-mail and any other commercially reasonable means requested by Cendant in order to enable Cendant to provide adequate front-line technical support for Retail Versions.
Technical Support and Customer Service. Unless ISP has otherwise subscribed to Technical Support and/or Customer Service options provided by xxxx.xxx, ISP shall provide all general customer support and technical assistance, at ISP’s own cost and expense, to ISP’s Subscribers who have purchased the above-described Internet access accounts from ISP. Except for system administration broadcasts, xxxx.xxx will not deal directly with ISP’s Subscribers.
