Training Technical Support Sample Clauses

Training Technical Support. An integral part of the approach to continuous improvement is the ongoing process of Training. • National Training Program DEvelopment The company plans to introduce a new National Training model for service technicians during the life of the agreement. A key objective of the new National Training model shall be to give service technicians higher skill levels and competencies and as a result, provide a greater opportunity to progress to higher grades and hence higher rates of pay. Details of the new National Training model are being developed and are based on a competency or “demonstrated performance” approach to the repair, maintenance and troubleshooting of Crown products. Until its introduction, the company will continue under the current system which will be progressively altered as “demonstrated performance” training modules aligned to product are released. The progress of the company training agenda will be monitored and reviewed at consultative committee meetings. • AFTER HOURS TRAINING Voluntary new product or update training conducted outside of ordinary hours shall be paid at ordinary (single time) rates for the actual time spent training. Such training sessions shall be limited to a maximum of three (3) hours for any one session. This training will be scheduled week days, Monday to Thursday, commencing at 3.00 pm of an afternoon and concluding no later than 6.00 pm of an evening. Participants committing themselves to these sessions shall receive a schedule and be given ample notice and opportunity to attend. • TECHNICAL SUPPORT TECHNICIAN The skills and competencies for this position are outlined in Position Description Serv 104. Should additions or replacements be required the selection process is to be as follows: Each small group is to nominate suitable applicants as per the position description. Nominations are not restricted to one (1) per group; however appointments will be made from those best meeting the selection criteria. Nominees are to be formally interviewed by relevant Area Manager and Product Support Manager. One appointment for each group will be the result of the formal interview. Successful applicants may have to re locate to cover group requirements. To accommodate leave requirements it is a necessity that Technical Support coverage is not restricted to group requirements. This position reports to the relevant Area Manager and Product Support Manager. The position of Technical Support Technician is to remain a fully productive...
Sample 1
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Training Technical Support. (a) Distributor shall provide its customers with reasonable support and technical assistance with respect to the use, operation, and maintenance of the Products.
Sample 1
Training Technical Support. Company will be responsible for all customer support and training associated with the Company Product and its use in conjunction with the LTC Product. LTC's technical support and training for the LTC Product will be available for customers using the LTC Product with the Company Product under LTC's usual and customary terms and conditions.
Sample 1
Training Technical Support 
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Related to Training Technical Support

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Training a. The employer, in consultation with the local, shall be responsible for developing and implementing an ongoing harassment and sexual harassment awareness program for all employees. Where a program currently exists and meets the criteria listed in this agreement, such a program shall be deemed to satisfy the provisions of this article. This awareness program shall initially be for all employees and shall be scheduled at least once annually for all new employees to attend.

  • Training and Support Through the Solution, the Contractor shall provide all consulting, training, and support to the Customer and FL[DS] to ensure successful implementation of the Solution and ongoing support as necessary and as defined by FL[DS] to include, but not be limited to:

  • Product Support a. In the event that any goods delivered under this contract become defective or malfunction for any reason and at any time (even after the applicable warranty period has expired), including while “in-orbit” if integrated into a satellite, Seller shall promptly perform a failure verification or analysis and determine the appropriate corrective action at no additional cost to Buyer. Seller shall take the appropriate measures to correct all defects, determined to be Seller's responsibility, in all applicable documentation, undelivered goods, and delivered un-launched goods, as required by Buyer.

  • Training Materials Training Materials will be provided for each student. Training Materials may be used only for either (i) the individual student’s reference during Boeing provided training and for review thereafter or (ii) Customer’s provision of training to individuals directly employed by the Customer.

  • Training Services Training Services may include pre-packaged training Products, and/or the development or customization of training programs as requested, including Live Training, Computer Based/Multi-Media Training which encompasses Internet-Delivered Training, and/or Video Based Training.

  • Clinical Supply Takeda will provide to Licensee[***] the amount of TAK-385 Licensed Compound or TAK-385 Licensed Products needed by Licensee to complete all Clinical Trials contemplated by the TAK-385 Development Plan (estimated by Licensee as of the Effective Date to be [***]), solely to the extent that Takeda can supply such TAK-385 [***] = Portions of this exhibit have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment requested under 17 C.F.R. Sections 200.80(b)(4) and 230.406. Licensed Compound or TAK-385 Licensed Products (a) from its supply of TAK-385 Licensed Compound or TAK-385 Licensed Products in existence as of the Effective Date and which supply can be used for its intended purposes without further re-processing (the “Initial Clinical Supply”) and (b) after retaining the amount needed by Takeda for Clinical Trials in the Takeda Territory. Takeda will also provide to Licensee, at [***] any additional supplies of TAK-385 Licensed Compound or TAK-385 Licensed Products in excess of the Initial Clinical Supply needed by Licensee to complete all Clinical Trials contemplated by the TAK-385 Development Plan. Within [***] days after the Effective Date, the Parties will enter into a manufacturing and supply agreement (the “Takeda Clinical Manufacturing and Supply Agreement”), which will govern the terms and conditions of the Manufacturing and supply of the TAK-385 Licensed Compound and TAK-385 Licensed Products (including the Initial Clinical Supply) by Takeda to Licensee for Development purposes, including the exact quantities and the timelines for delivery. The Parties will negotiate the terms and conditions of such Takeda Clinical Manufacturing and Supply Agreement in good faith for a period of [***] days (as may be extended upon agreement of the Parties). As part of the negotiation related to the Takeda Clinical Manufacturing and Supply Agreement, the Parties shall discuss in good faith the ability of Takeda to supply to Licensee [***]. If the Parties have not entered into a definitive agreement within such negotiation period, then the final terms and conditions of such agreement will be resolved in accordance with Section 8.2 (Arbitration for Failure to Agree).

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

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