Annual Support Services Sample Clauses

Annual Support Services. (Quantity: 12 per year) On a per-month basis, Contractor shall complete the Activities included in the month’s Activity calendar in the Services Delivery Framework. Contractor shall submit Evidence of Work demonstrating completion of each Activity according to the applicable Activity Definition, together with a calendar showing dates required Activities were completed.
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Annual Support Services. For each completed Activity, Contractor has independently peer-reviewed Activity, performed any applicable verification or testing, corrected any defects identified, and, when appropriate, co-reviewed completed Activity with the appropriate EFSS Activity owner.
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Annual Support Services. Fixed price Deliverables, billable in 12 equal monthly payments following completion and acceptance of applicable monthly Activities.
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Annual Support Services. 2.1 FSS shall supply remote technical and application assistance to Licensee for the Software, provided the Licensee has paid the specified Annual Support Fee and any other applicable fees for the current period, as specified in Addendum C. Total hours of phone support not to exceed 80 hours per annum.
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Annual Support Services. Improv agrees to provide to THLC, the Annual Support Services as defined and described on Exhibit A attached hereto, in consideration of the Annual Support Fee.
Sample 1
Annual Support Services. SOFTRAX Annual Support Services shall commence as of the effective date of this Agreement. Annual Support Services can be renewed for successive one (1) year terms by payment of the then current annual renewal fee. SOFTRAX shall provide notice to Customer when the renewal fee is due. SOFTRAX shall not increase the renewal fee for Support Services by more than 10% during any twelve (12) month period. SOFTRAX Support Services do not include on site services, those services addressed in paragraphs 2 and 3 below, or Product that is not at the latest revision level as of the start date of the then current term, that has been modified without the authorization of SOFTRAX or that has been damaged by negligence, misuse, use with inappropriate software or equipment or by other external causes. For so long as Customer has purchased Support Services and current in its payments to SOFTRAX under this Agreement, Customer shall be entitled to receive unlimited telephone support, Monday through Friday (SOFTRAX holidays excluded), between the hours of 8:30 AM and 8:00 PM Eastern Time Zone, through Customer's designated system representatives. For this purpose, Customer shall designate two of its employees as designated system representatives, each of whom shall have received training on the Products by SOFTRAX and shall be relatively proficient in the operation of the Products. Such Customer representatives shall promptly report to SOFTRAX support any problems with the Product performance which prevent the Products from operating substantially in accordance with their user documentation together with such information as may be required by SOFTRAX to replicate such problems. SOFTRAX shall address any such replicable problems with an effort commensurate with their severity and shall deliver to Customer a remedial release or workaround as it becomes available. In addition, for so long as Customer has purchased Support Services and current in its payments to SOFTRAX under this Agreement, Customer shall receive, at no additional cost, Product Upgrades and Product Updates to the Products which are made generally available at no cost by SOFTRAX to customers who have purchased Support Services; provided, however, that to the extent any Product Upgrades include materially new technology for which SOFTRAX is required to pay additional license fees to the supplier(s) of such technology, then such Product Upgrades shall be provided to Customers who have purchased Annual Support Servic...
Sample 1
Annual Support Services. If Licensee subscribes for TRM’s Annual Support Services (“Annual Support Services”), it will be entitled to receive the maintenance and support services set forth on Exhibit B. Selection of Annual Support Services, or renewal of Annual Support Services for additional one-year terms, shall be at Licensee’s option. If selected by Licensee, Annual Support Services renewal terms will be invoiced according to TRM’s then-current prices for Annual Support Services. TRM may change or update Annual Support Services terms from time to time, with written notice to Licensee, effective as of the next Annual Support Services term. If Licensee does not subscribe for or fails to pay any Annual Support Services fee when due, TRM shall have no obligation to provide Licensee with any maintenance or support services in connection with the Licensed Software.
Sample 1
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Related to Annual Support Services

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition.

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