Annual Support Services Sample Clauses

Annual Support Services. (Quantity: 12 per year) On a per-month basis, Contractor shall complete the Activities included in the month’s Activity calendar in the Services Delivery Framework. Contractor shall submit Evidence of Work demonstrating completion of each Activity according to the applicable Activity Definition, together with a calendar showing dates required Activities were completed.
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Annual Support Services. For each completed Activity, Contractor has independently peer-reviewed Activity, performed any applicable verification or testing, corrected any defects identified, and, when appropriate, co-reviewed completed Activity with the appropriate EFSS Activity owner.
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Annual Support Services. Fixed price Deliverables, billable in 12 equal monthly payments following completion and acceptance of applicable monthly Activities.
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Annual Support Services. If Licensee subscribes for TRM’s Annual Support Services (“Annual Support Services”), it will be entitled to receive the maintenance and support services set forth on Exhibit
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Annual Support Services. 2.1 FSS shall supply remote technical and application assistance to Licensee for the Software, provided the Licensee has paid the specified Annual Support Fee and any other applicable fees for the current period, as specified in Addendum C. Total hours of phone support not to exceed 80 hours per annum. 2.2 Support Service hours shall be 8:30AM – 5:30PM. All times are Eastern Standard Time (GMT-5). Support services may be accessed through toll-free phone, email or website. 2.3 Support and software updates shall be provided for the current and immediate previous major releases. 2.4 Florida reporting functionality will be updated within sixty (60) days of Florida Department of Education’s announcement of new rules. This Addendum describes the Implementation Support and Training that FSS will provide to LICENSEE. This Addendum is considered part of the Agreement to which it is attached and as such, is subject to all of the provisions of such Agreement. FSS will provide to LICENSEE Implementation Support and Training as follows: Dates of services delivery will be set in consultation with LICENSEE. FSS will set up Focus/SIS with sample data of forty thousand (37,000) or more students. FSS’ development staff and engineers will add basic customizations to Focus/SIS for LICENSEE, including logos and any relevant links to the Focus/SIS menu and portal. The base functionality, including attendance, grading, discipline, reporting (ad hoc, saved and mandated), communication, and scheduling will be installed. The data and gap analysis will take approximately two (2) days. The Focus project manager will visit Green Cove Springs to work with district staff to perform requirements capture, as well as gap analysis between the existing SIS ad hoc applications and Focus/SIS. The project team will develop an implementation plan in collaboration with LICENSEE staff. Concurrently, FSS technical staff will perform the technical infrastructure review and analyze the hardware requirements of the district. Data migration will take one to two months, depending on the quality of data to be transferred. Focus/SIS has built-in data migration tools that Clay County Schools engineers can use to map data from TERMS to Focus/SIS. Training will be provided by FSS on how to use the data import tools. Focus/SIS will be integrated with Blackboard Version 9.1 via an API provided by the Blackboard Developer Network program. FSS will test the integration between Focus/SIS and Blackboard. FSS engin...
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Annual Support Services. SOFTRAX Annual Support Services shall commence as of the effective date of this Agreement. Annual Support Services can be renewed for successive one (1) year terms by payment of the then current annual renewal fee. SOFTRAX shall provide notice to Customer when the renewal fee is due. SOFTRAX shall not increase the renewal fee for Support Services by more than 10% during any twelve (12) month period. SOFTRAX Support Services do not include on site services, those services addressed in paragraphs 2 and 3 below, or Product that is not at the latest revision level as of the start date of the then current term, that has been modified without the authorization of SOFTRAX or that has been damaged by negligence, misuse, use with inappropriate software or equipment or by other external causes. For so long as Customer has purchased Support Services and current in its payments to SOFTRAX under this Agreement, Customer shall be entitled to receive unlimited telephone support, Monday through Friday (SOFTRAX holidays excluded), between the hours of 8:30 AM and 8:00 PM Eastern Time Zone, through Customer's designated system representatives. For this purpose, Customer shall designate two of its employees as designated system representatives, each of whom shall have received training on the Products by SOFTRAX and shall be relatively proficient in the operation of the Products. Such Customer representatives shall promptly report to SOFTRAX support any problems with the Product performance which prevent the Products from operating substantially in accordance with their user documentation together with such information as may be required by SOFTRAX to replicate such problems. SOFTRAX shall address any such replicable problems with an effort commensurate with their severity and shall deliver to Customer a remedial release or workaround as it becomes available. In addition, for so long as Customer has purchased Support Services and current in its payments to SOFTRAX under this Agreement, Customer shall receive, at no additional cost, Product Upgrades and Product Updates to the Products which are made generally available at no cost by SOFTRAX to customers who have purchased Support Services; provided, however, that to the extent any Product Upgrades include materially new technology for which SOFTRAX is required to pay additional license fees to the supplier(s) of such technology, then such Product Upgrades shall be provided to Customers who have purchased Annual Support Servic...
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Annual Support Services. Improv agrees to provide to THLC, the Annual Support Services as defined and described on Exhibit A attached hereto, in consideration of the Annual Support Fee.
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Related to Annual Support Services

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

  • Payments for Distribution Assistance and Administrative Support Services (a) Payments to the Distributor. In consideration of the payments made by the Fund to the Distributor under this Plan, the Distributor shall provide administrative support services and distribution services to the Fund. Such services include distribution assistance and administrative support services rendered in connection with Shares (1) sold in purchase transactions, (2) issued in exchange for shares of another investment company for which the Distributor serves as distributor or sub-distributor, or (3) issued pursuant to a plan of reorganization to which the Fund is a party. If the Board believes that the Distributor may not be rendering appropriate distribution assistance or administrative support services in connection with the sale of Shares, then the Distributor, at the request of the Board, shall provide the Board with a written report or other information to verify that the Distributor is providing appropriate services in this regard. For such services, the Fund will make the following payments to the Distributor:

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Administrative Support Services Fees Within forty-five (45) days of the end of each calendar quarter or at such other period as deemed appropriate by the Distributor, the Fund will make payments in the aggregate amount of up to 0.25% on an annual basis of the average during the period of the aggregate net asset value of the Shares computed as of the close of each business day (the “Service Fee”). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Administrative Support Service Fees Within forty-five (45) days of the end of each calendar quarter, the Fund will make payments in the aggregate amount of 0.0625% (0.25% on an annual basis) of the average during that calendar quarter of the aggregate net asset value of the Shares computed as of the close of each business day (the "Service Fee"). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

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