Grievance and Complaint Procedures. If required by a granting agency, the Contractor shall have a grievance procedure and a complaint procedure. Both procedures shall be in writing and shall include timelines for filing a grievance or a complaint. The complaint procedure shall be developed in compliance with federal law regarding discrimination and include timelines for response or action and shall be available to any individual requesting a copy. The grievance process should include both formal and informal process steps, including an arbitration process, if needed. The County shall be notified when a grievance requires formal arbitration. Upon request by the County, County shall review and approve the Contractor’s grievance and complaint procedures.
Grievance and Complaint Procedures. The vendor shall develop and implement established grievance and complaint procedures to process and resolve client dissatisfaction with services. The vendor will work with the lead agency to ensure compliance with Recipient Grievance Procedures, Appendix D, Department of Elder Affairs Programs and Services Handbook to address complaints regarding the termination, suspension or reduction of services, as required for receipt of funds. The Department of Elder Affairs Programs and Services Handbook can be found at: xxxxx://xxxxxxxxxxx.xxx/our-network/. Complaint procedures shall address the quality and timeliness of services, vendor and direct service worker complaints, or any other complaints not related to termination, suspension or reduction in services which require the grievance process as described in Appendix D, Department of Elder Affairs Programs and Services Handbook. The complaint procedures shall include notification to all clients of the compliant procedures and include tracking the date, nature of complaint, and the determination of each complaint. A complaint log must be kept on file for review during AAAPP monitoring.
Grievance and Complaint Procedures. The above-mentioned section will apply to all parties with the exception of probationary employees. A probationary employee is subject to Section 3.2, New Employees.
Grievance and Complaint Procedures. In the event that any difference arises between the Tukwila School District and any employee or the Association, concerning the interpretation, application, or compliance with the provisions of this Agreement, such difference shall be deemed to be a grievance and will be addressed through this procedure. A "
Grievance and Complaint Procedures. Subrecipient agrees to either establish a grievance/complaint procedure, which complies with Washington State Policy, or adopt the WSW grievance/complaint process. A copy of the grievance/complaint procedure must be forwarded to WSW. In addition to the notification requirements in Washington State Policy, the Subrecipient will notify WSW of any grievances or complaints filed against the Subrecipient or sub- contractors regarding WIOA. Subrecipient must ensure that all sub-contractors, including On-the-Job Training employers, have employee grievance procedures. The Subrecipient elects to allow its sub- contractors to adopt the Subrecipient’s grievance and complaint procedure or WSW’s process.
Grievance and Complaint Procedures. Contractor shall adhere to and comply with the Coalition grievance and complaint procedures that were promulgated by the Florida State Department of Labor and Employment Security, Office of Civil Rights. Contractor shall ensure all participants served under this contract are properly informed of their rights and benefits, including the right to file a grievance or a complaint with the Coalition.
Grievance and Complaint Procedures. (1) The subrecipient shall comply with and ensure subcontractor compliance with the Minimum Guidelines for Recipient Grievance Procedures, Appendix D, Department of Elder Affairs Programs and Services Handbook, to address complaints regarding the termination, suspension or reduction of services, as required for receipt of funds.
(2) The subrecipient shall develop and implement written complaint procedures and ensure that subcontractors develop and implement written complaint procedures to process and resolve client dissatisfaction with services. Complaint procedures shall address the quality and timeliness of services, provider and direct service worker complaints, or any other advice related to complaints other than termination, suspension or reduction in service that require the grievance process as described in Appendix D, Department of Elder Affairs Programs and Services Handbook. The complaint procedures shall include notification to all clients of the complaint procedure and include tracking the date, nature of the complaint and determination of the complaint.
Grievance and Complaint Procedures. 35 Section 7.1: Definition of a Grievance 35 Section 7.2: Verbal Statement of Grievance (STEP 1) 35 Section 7.3: Written Statement of Grievance to Direct Supervisor and Executive Director of Human Resources (STEP 2) 35 Section 7.4: Written Statement of Grievance to Superintendent (STEP 3) 35 Section 7.5: Arbitration (Step 4) 35 Section 7.5.1: Limits on Authority 36 Section 7.5.2: Appeal 36 Section 7.5.3: Costs 36 Section 7.5.4: Waiver 36 Section 7.6: Miscellaneous Conditions 36 Section 7.6.1: No Reprisals 36 Section 7.6.2: Providing Information 36 Section 7.6.3: Release Time 36 Section 7.6.4: Alternate Means of Review 36 Section 7.7: Confidentiality 37 Section 7.8: Failure to meet time lines 37 ARTICLE 8 TERM OF AGREEMENT 37 Section 8.1 Term 37 Appendix A 00 Xxxxxxxx X 41 INDEX 43
Grievance and Complaint Procedures. Contractor shall ensure that staff are knowledgeable of and compliant with the San Bernardino County Beneficiary Grievance and Appeals Procedures and ensure that any complaints by recipients are referred to DBH in accordance with the procedure.
Grievance and Complaint Procedures
