Telephone Assistance Program Clause Samples
The Telephone Assistance Program clause establishes the provision of support services via telephone to users or customers. Typically, this clause outlines the hours during which assistance is available, the types of issues that can be addressed over the phone, and any limitations or requirements for accessing the service, such as eligibility or identification procedures. Its core practical function is to ensure that users have a reliable means of obtaining help or information, thereby improving customer satisfaction and resolving issues efficiently.
Telephone Assistance Program. The Settlement Administrator shall establish a toll-free telephone number, which will be staffed by the Settlement Administrator, to answer questions from Settlement Class Members. The toll-free number will provide access to live support, a voice response unit (“VRU”), or a combination of live support and VRU. It shall also offer a Spanish language alternative number and VRU. Not later than twenty (20) days before the Final Fairness Hearing, the Settlement Administrator shall cause proof of the establishment and maintenance of the Telephone Assistance Program to be filed with the Court. The telephone assistance program described in this Subparagraph shall be maintained by the Settlement Administrator until sixty (60) days following the mailing of the last Payment Notice, pursuant to Subparagraph 7.2.2.
Telephone Assistance Program. The Settlement Administrator shall establish and staff a toll-free telephone number to answer questions from Settlement Class Members. The Settlement Administrator shall activate the toll-free number no later than three business days before the Notice Date. Through the toll-free numbers, the Settlement Administrator shall provide access to live support during the hours of 8:00 am through 6:00 pm Pacific Time, Monday through Friday (excluding federal holidays) and a recorded informational message outside of those hours. The Settlement Administrator shall provide these services in English on one of the numbers and in Spanish on the other. Not later than 20 days before the Final Fairness Hearing, the Settlement Administrator shall provide proof of the establishment and maintenance of the Telephone Assistance Program to Plaintiff’s Counsel and Plaintiff’s Counsel shall file the same with the Court. The Settlement Administrator shall deactivate the toll-free numbers within 90 days after the mailing of the Settlement Class Member distributions described in Error! Reference source not found. of this Settlement Agreement.
Telephone Assistance Program. The Settlement Administrator shall establish and staff a toll-free telephone number to answer questions from Settlement Class Members. The Settlement Administrator shall activate the toll-free number no later than three business days before the Notice Date. Through the toll-free number, the Settlement Administrator shall provide access to live support during the hours of 9:00 am through 4:00 pm eastern time, Monday through Friday (excluding federal holidays) and a monitored voicemail box outside of those hours. The Settlement Administrator shall provide these services in English and in Spanish as necessary. Not later than 20 days before the Final Fairness Hearing, the Settlement Administrator shall file proof of the establishment and maintenance of the Telephone Assistance Program with the Court. The Settlement Administrator shall deactivate the toll-free number within 90 days after the mailing of the Actual Damages Class Member distributions described in Section 8.9 of this Settlement Agreement.
Telephone Assistance Program. Equifax agrees to establish a toll-free telephone number, which will be staffed by the Claims Administrator, to answer questions from the Settlement Class Members. At Equifax’s sole election, the toll-free number will provide access to live support, a voice response unit (“VRU”) or a combination of VRU and live support; provided however, that the Settlement Class Members will have the option to leave a voice mail message with the Claims Administrator, which message will be responded to, as appropriate. Not later than twenty (20) days before the Fairness Hearing, Equifax and/or the Claims Administrator will cause proof of the establishment and maintenance of the Telephone Assistance Program to be filed with the Court.
Telephone Assistance Program. The Settlement Administrator will establish a toll-free telephone number, which will be staffed by the Settlement Administrator, to answer questions from Settlement Class Members. The toll-free number will provide access to live support, a voice response unit (“VRU”) or a combination of live support and VRU. Not later than seven (7) days before the Final Fairness Hearing, the Settlement Administrator will cause proof of the establishment and maintenance of the Telephone Assistance Program to be filed with the Court.
Telephone Assistance Program. Upon conversion to Focal's ---------------------------- Resale Service of an existing Telecommunications Assistance Program Customer, no exchange of qualification documentation is necessary. Ameritech will continue to administer the Telecommunications Assistance Program for the Customer on behalf of Focal. If Focal's Customer is newly qualified for a Telecommunications Assistance Program, Focal must send Ameritech the necessary qualification documentation.
Telephone Assistance Program. The Settlement Administrator shall establish and staff a toll-free telephone number to answer questions from Settlement Class Members. The Settlement Administrator shall activate the toll‑free number no later than three business days before the Notice Date. Through the toll-free numbers, the Settlement Administrator shall provide access to live support during the hours of 8:00 am through 6:00 pm Pacific Time, Monday through Friday (excluding federal holidays) and a recorded informational message outside of those hours. The Settlement Administrator shall provide these services in English on one of the numbers and in Spanish on the other. Not later than 20 days before the Final Fairness Hearing, the Settlement Administrator shall provide proof of the establishment and maintenance of the Telephone Assistance Program to Plaintiff’s Counsel and Plaintiff’s Counsel shall file the same with the Court. The Settlement Administrator shall deactivate the toll-free numbers within 90 days after the mailing of the Settlement Class Member distributions described in Error: Reference source not found of this Settlement Agreement. Expenses of Notice and Administration Invoices Required The Settlement Administrator shall invoice to counsel for the parties all administration costs incurred by the Settlement Administrator in administering the class. Payment of Expenses All expenses associated with settlement administration and the sending of the Mail Notice and CAFA Notice, whether counsel perform them or delegate them to the Settlement Administrator, shall be paid through and by the common fund settlement of $2.2 million dollars. From the settlement fund, a reserve of $75,000 (the “Reserve”) shall be set aside for payment of expenses and compensation to the Settlement Administrator. The Settlement Administrator shall issue invoices to counsel for the parties, and, after approval of the invoice by both parties, shall be entitled to withdraw from the Reserve amounts to cover actual expenses and compensation as approved by the parties. Any money remaining in the Reserve, following full administration of the settlement, shall be returned to the settlement fund to be distributed in accordance with Section 8.8. Notice Under Class Action Fairness Act of 2005 The Settlement Administrator shall send CAFA Notice in accordance with 28 U.S.C. § 1715(a) not later than 10 days after the Parties file this Settlement Agreement with the Court. PROCEDURES FOR OPT-OUTS AND OBJECTIONS Opt-Out Pr...