Telephone Assistance Program Sample Clauses

Telephone Assistance Program. The Settlement Administrator shall establish a toll-free telephone number, which will be staffed by the Settlement Administrator, to answer questions from Settlement Class Members. The toll-free number will provide access to live support, a voice response unit (“VRU”), or a combination of live support and VRU. It shall also offer a Spanish language alternative number and VRU. Not later than twenty (20) days before the Final Fairness Hearing, the Settlement Administrator shall cause proof of the establishment and maintenance of the Telephone Assistance Program to be filed with the Court. The telephone assistance program described in this Subparagraph shall be maintained by the Settlement Administrator until sixty (60) days following the mailing of the last Payment Notice, pursuant to Subparagraph 7.2.2.
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Telephone Assistance Program. The Settlement Administrator will establish a toll-free telephone number, which will be staffed by the Settlement Administrator, to answer questions from Settlement Class Members. The toll-free number will provide access to live support, a voice response unit (“VRU”) or a combination of live support and VRU. Not later than seven (7) days before the Final Fairness Hearing, the Settlement Administrator will cause proof of the establishment and maintenance of the Telephone Assistance Program to be filed with the Court.
Sample 1
Telephone Assistance Program. ‌ The Settlement Administrator shall establish and staff a toll-free telephone number to answer questions from Settlement Class Members. The Settlement Administrator shall activate the toll-free number no later than three business days before the Notice Date. Through the toll-free number, the Settlement Administrator shall provide access to live support during the hours of 9:00 am through 4:00 pm eastern time, Monday through Friday (excluding federal holidays) and a monitored voicemail box outside of those hours. The Settlement Administrator shall provide these services in English and in Spanish as necessary. Not later than 20 days before the Final Fairness Hearing, the Settlement Administrator shall file proof of the establishment and maintenance of the Telephone Assistance Program with the Court. The Settlement Administrator shall deactivate the toll-free number within 90 days after the mailing of the Actual Damages Class Member distributions described in Section 8.9 of this Settlement Agreement.
Sample 1
Telephone Assistance Program. Upon conversion to Focal's ---------------------------- Resale Service of an existing Telecommunications Assistance Program Customer, no exchange of qualification documentation is necessary. Ameritech will continue to administer the Telecommunications Assistance Program for the Customer on behalf of Focal. If Focal's Customer is newly qualified for a Telecommunications Assistance Program, Focal must send Ameritech the necessary qualification documentation.
Sample 1
Telephone Assistance Program. The Settlement Administrator shall establish and staff a toll-free telephone number to answer questions from Settlement Class Members. The Settlement Administrator shall activate the toll‑free number no later than three business days before the Notice Date. Through the toll-free numbers, the Settlement Administrator shall provide access to live support during the hours of 8:00 am through 6:00 pm Pacific Time, Monday through Friday (excluding federal holidays) and a recorded informational message outside of those hours. The Settlement Administrator shall provide these services in English on one of the numbers and in Spanish on the other. Not later than 20 days before the Final Fairness Hearing, the Settlement Administrator shall provide proof of the establishment and maintenance of the Telephone Assistance Program to Plaintiff’s Counsel and Plaintiff’s Counsel shall file the same with the Court. The Settlement Administrator shall deactivate the toll-free numbers within 90 days after the mailing of the Settlement Class Member distributions described in Error: Reference source not found of this Settlement Agreement. Expenses of Notice and Administration Invoices Required The Settlement Administrator shall invoice to counsel for the parties all administration costs incurred by the Settlement Administrator in administering the class. Payment of Expenses All expenses associated with settlement administration and the sending of the Mail Notice and CAFA Notice, whether counsel perform them or delegate them to the Settlement Administrator, shall be paid through and by the common fund settlement of $2.2 million dollars. From the settlement fund, a reserve of $75,000 (the “Reserve”) shall be set aside for payment of expenses and compensation to the Settlement Administrator. The Settlement Administrator shall issue invoices to counsel for the parties, and, after approval of the invoice by both parties, shall be entitled to withdraw from the Reserve amounts to cover actual expenses and compensation as approved by the parties. Any money remaining in the Reserve, following full administration of the settlement, shall be returned to the settlement fund to be distributed in accordance with Section 8.8. Notice Under Class Action Fairness Act of 2005 The Settlement Administrator shall send CAFA Notice in accordance with 28 U.S.C. § 1715(a) not later than 10 days after the Parties file this Settlement Agreement with the Court. PROCEDURES FOR OPT-OUTS AND OBJECTIONS Opt-Out Pr...
Sample 1
Telephone Assistance Program. The Settlement Administrator shall establish and staff a toll-free telephone number to answer questions from Settlement Class Members. The Settlement Administrator shall activate the toll-free number no later than three business days before the Notice Date. Through the toll-free numbers, the Settlement Administrator shall provide access to live support during the hours of 8:00 am through 6:00 pm Pacific Time, Monday through Friday (excluding federal holidays) and a recorded informational message outside of those hours. The Settlement Administrator shall provide these services in English on one of the numbers and in Spanish on the other. Not later than 20 days before the Final Fairness Hearing, the Settlement Administrator shall provide proof of the establishment and maintenance of the Telephone Assistance Program to Plaintiff’s Counsel and Plaintiff’s Counsel shall file the same with the Court. The Settlement Administrator shall deactivate the toll-free numbers within 90 days after the mailing of the Settlement Class Member distributions described in Error! Reference source not found. of this Settlement Agreement.
Sample 1
Telephone Assistance Program. Equifax agrees to establish a toll-free telephone number, which will be staffed by the Claims Administrator, to answer questions from the Settlement Class Members. At Equifax’s sole election, the toll-free number will provide access to live support, a voice response unit (“VRU”) or a combination of VRU and live support; provided however, that the Settlement Class Members will have the option to leave a voice mail message with the Claims Administrator, which message will be responded to, as appropriate. Not later than twenty (20) days before the Fairness Hearing, Equifax and/or the Claims Administrator will cause proof of the establishment and maintenance of the Telephone Assistance Program to be filed with the Court.
Sample 1
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Related to Telephone Assistance Program

  • Dependent Care Assistance Program The County offers the option of enrolling in a Dependent Care Assistance Program (DCAP) designed to qualify for tax savings under Section 129 of the Internal Revenue Code, but such savings are not guaranteed. The program allows employees to set aside up to five thousand dollars ($5,000) of annual salary (before taxes) per calendar year to pay for eligible dependent care (child and elder care) expenses. Any unused balance is forfeited and cannot be recovered by the employee.

  • Employee Assistance Program Neither the fact of an employee's participation in an employee assistance program, nor information generated by participation in the program, shall be used as a reason for discipline under this Article, except for information relating to an employee's failure to participate in an employee assistance program consistent with the terms to which the employee and the University have agreed.

  • Employee Assistance Program (EAP) Section 1. The Employer agrees to provide to the Union the statistical and program evaluation information provided to management concerning Employee Assistance Program(s). Section 2. No information gathered by an Employee Assistance Program may be used to discipline an employee. Section 3. Employees shall be entitled to use accrued sick leave for participation in an Employee Assistance Program. Section 4. Each university will offer training to local Union Stewards on the Employee Assistance Program available in their university, on university time, where an Employee Assistance Program is available.

  • Employee Assistance Programs Consistent with the University's Employee Assistance Program, employees participating in an employee assistance program who receive a notice of layoff may continue to participate in that program for a period of ninety (90) days following the layoff.

  • Employee Assistance Plan The District will provide an Employee Assistance Plan (EAP) which allows each employee to refer themselves confidentially to the EAP provider. To protect confidentiality, any data which the provider transmits to the District shall be summary only. The Employee Assistance Plan will include individual and/or family counseling.

  • Technical Assistance DFPS may provide informal support, guidance, clarification, and other forms of technical assistance via phone, email, and virtual meeting to resolve Grant or performance compliance issues. Grantee will document all such instances of technical assistance by DFPS in writing, including any implementation work.

  • Directory Assistance Service 8.3.1 Directory Assistance Service provides local end user telephone number listings with the option to complete the call at the caller's direction separate and distinct from local switching.

  • Telephone Services All telegraph, telephone, and communication connections which Tenant may desire outside the Premises shall be subject to Landlord’s prior written approval, in Landlord’s sole discretion, and the location of all wires and the work in connection therewith shall be performed by contractors approved by Landlord and shall be subject to the direction of Landlord, except that such approval is not required as to Tenant’s cabling from the Premises in a route designated by Landlord to any telephone cabinet or panel provided for Tenant’s connection to the telephone cable serving the Building, so long as Tenant’s equipment does not require connections different than or additional to those to the telephone cabinet or panel provided. As to any such connections or work outside the Premises requiring Landlord’s approval, Landlord reserves the right to designate and control the entity or entities providing telephone or other communication cable installation, removal, repair and maintenance outside the Premises and to restrict and control access to telephone cabinets or panels. In the event Landlord designates a particular vendor or vendors to provide such cable installation, removal, repair and maintenance for the Building, Tenant agrees to abide by and participate in such program. Tenant shall be responsible for and shall pay all costs incurred in connection with the installation of telephone cables and communication wiring in the Premises, including any hook-up, access and maintenance fees related to the installation of such wires and cables in the Premises and the commencement of service therein, and the maintenance thereafter of such wire and cables; and there shall be included in Operating Expenses for the Building all installation, removal, hook-up or maintenance costs incurred by Landlord in connection with telephone cables and communication wiring serving the Building which are not allocable to any individual users of such service but are allocable to the Building generally. If Tenant fails to maintain all telephone cables and communication wiring in the Premises and such failure affects or interferes with the operation or maintenance of any other telephone cables or communication wiring serving the Building, Landlord or any vendor hired by Landlord may enter into and upon the Premises forthwith and perform such repairs, restorations or alterations as Landlord deems necessary in order to eliminate any such interference (and Landlord may recover from Tenant all of Landlord’s costs in connection therewith). No later than the Termination Date, Tenant agrees to remove all telephone cables and communication wiring installed by Tenant for and during Tenant’s occupancy, which Landlord shall request Tenant to remove. Tenant agrees that neither Landlord nor any of its agents or employees shall be liable to Tenant, or any of Tenant’s employees, agents, customers or invitees or anyone claiming through, by or under Tenant, for any damages, injuries, losses, expenses, claims or causes of action because of any interruption, diminution, delay or discontinuance at any time for any reason in the furnishing of any telephone or other communication service to the Premises and the Building.

  • Peer Assistance and Review (PAR) Consulting Teachers (CT) will be assigned to all new teachers with no prior teaching experience and tenured teachers rated ineffective on the qualitative measures at the end of the previous school year and recommended by the PAR Panel. Evaluations for Probationary and Ineffective Teachers:

  • Emergency Assistance Both Parties shall exercise due diligence to avoid or mitigate an Emergency to the extent practical in accordance with applicable requirements imposed by the Standards Authority or contained in the PJM Tariffs and NYISO Tariffs. In avoiding or mitigating an Emergency, both Parties shall strive to allow for commercial remedies, but if commercial remedies are not successful or practical, the Parties agree to be the suppliers of last resort to maintain reliability on the system. For each hour during which Emergency conditions exist in a Party’s Balancing Authority Area, that Party (while still ensuring operations within applicable Reliability Standards) shall determine what commercial remedies are available and make use of those that are practical and needed to avoid or mitigate the Emergency before any Emergency Energy is scheduled in that hour.

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