BASIC COMPETENT ADVANCED EXPERT Sample Clauses

BASIC COMPETENT ADVANCED EXPERT.  Initiate projects after approval from higher authorities  Understand procedures of program and project management methodology, implications and stakeholder involvement  Understand the rational of projects in relation to the institution's strategic objectives  Document and communicate factors and risk associated with own work  Use results and approaches of successful project implementation as guide  Establish broad stakeholder involvement and communicate the project status and key milestones  Define the roles and responsibilities of the project team and create clarity around expectations  Find a balance between project deadline and the quality of deliverables  Identify appropriate project resources to facilitate the effective completion of the deliverables  Comply with statutory requirements and apply policies in a consistent manner  Monitor progress and use of resources and make needed adjustments to timelines, steps, and resource allocation  Manage multiple programs and balance priorities and conflicts according to institutional goals  Apply effective risk management strategies through impact assessment and resource requirements  Modify project scope and budget when required without compromising the quality and objectives of the project  Involve top-level authorities and relevant stakeholders in seeking project buy- in  Identify and apply contemporary project management methodology  Influence and motivate project team to deliver exceptional results  Monitor policy implementation and apply procedures to manage risks  Understand and conceptualise the long-term implications of desired project outcomes  Direct a comprehensive strategic macro and micro analysis and scope projects accordingly to realise institutional objectives  Consider and initiate projects that focus on achievement of the long-term objectives  Influence people in positions of authority to implement outcomes of projects  Lead and direct translation of policy into workable actions plans  Ensures that programs are Monitored to track progress and optimal resource utilization, and that adjustments are made as needed  Articulates basic financial concepts and techniques as they relate to municipal processes and tasks (e.g. performance budgeting and value for money);  Is familiar with the different sources of financial data, reporting mechanisms and financial processes and systems;  Understands importance of financial accountability;  Understands the necessity for asset ...

BASIC COMPETENT ADVANCED EXPERT.  Acknowledges customers rights;  applies customer knowledge to improve own organisation or department;  maintains good relationship with customers and understands their priorities;  redirects queries to the most appropriate person / solution provider and follows through to ensure customer needs are met; and  understands and complies with the content and requirements of chapter 4 of the Municipal Systems Act.  Develops clear and implementable service delivery improvement programmes;  identifies opportunities to exceed the expectations of customers;  ensures the design of internal work processes to improve customer service;  adds value to the organisation by providing exemplary customer service;  applies customer rights in own work environment;  fully complies with the chapter 4 requirements of the Municipal Systems Act; and  finds innovative ways to include participation in the preparation of the IDP.  Coaches others about the importance and application of customer and client knowledge;  fosters an environment in which customer satisfaction is valued and delivered;  addresses and resolves high- risk, high-profile stakeholder issues; and  takes advantage of opportunities to learn about stakeholders and brings this information to own functional area.  Ensures the coordination of the implementation of service delivery improvements within budget, time, quality and targets set by the municipality;  establishes guidelines to balance cost-consciousness and service delivery;  establishes the municipality's strategic direction for managing services towards stakeholders;  demands broad and deeper knowledge of clients and customers to ensure better service delivery; and  utilises long term, collaborative and strategic relationships with clients and customers to better service delivery.

BASIC COMPETENT ADVANCED EXPERT.  Participates in team goal setting and problem solving;  interacts and collaborates with diverse groups of people;  understands team strengths, weaknesses and preferences; and  is aware of the appropriate steps and guidelines for employee development and feedback, but not yet fully able to implement these.  Seeks opportunities to increase personal contribution & level of responsibility;  supports and respects the individuality of others and recognises the benefits of diversity of ideas and approaches;  delegates and empowers others to increase contribution and level of responsibility;  applies labour and employment legislation and regulations consistently;  facilitates team goal setting and problem solving;  recognises individuals and teams and provides developmental feedback in accordance with performance management principles;  adheres to internal and national standards with regards to human resource practices;  identifies competencies required and suitable resources for specific tasks;  Analyses ineffective team and work processes and recommends improvement;  recognises and rewards desired behaviours and results;  mentors and counsels others;  addresses balance between individual career expectations and organisational needs;  considers developmental needs of personnel when building teams and assigning tasks;  establishes an environment in which personnel can maximise their potential;  guides others on managing people;  inspires a culture of performance excellence by giving positive and constructive feedback to the team;  creates links among various individuals and teams and instills a common sense of identity towards the achievement of goals by various team members and stakeholders;  Develops and incorporates best practice people management processes, approaches and tools across the organisation;  creates processes to ensure accountability for people management and development;  exceeds set goals for employment equity and affirmative action;  has a reputation as a leader in fostering professional growth;  sought after as a mentor;  develops comprehensive, integrated strategies and approaches to managing human resources;  develops systems and processes to recruit and retain high quality staff; and  adapts leadership style to different people, cultures and situations. BASIC COMPETENT ADVANCED EXPERT  displays personal interest in the well-being of colleagues;  able to manage own time as well as time of colleagues and other s...