GENERAL SERVICES REQUIREMENTS. The Contractor shall:
1. Possess any and all licensures or certification required by Florida Statutes for the provision of any and all services required in this agreement, and shall maintain such licensures and certifications in current status for the duration of the contract.
2. Possess, and maintain in current status for the duration of the contract, any and all software licenses necessary for all software utilized in the provision of any and all service required in this agreement.
3. Within 10 days of request, provide to the Department copies of any and all necessary licensures or certificates upon request.
4. AT NO TIME ALLOW FOR ANY CLAIMS INFORMATION OR ANY HEALTH, MEDICAL, OR CLIENT INFORMATION TO BE TRANSPORTED, RELEASED, STORED OR OTHERWISE LOCATED OR USED IN ANY MANNER OR MEDIUM OUT SIDE OF THE TERRITORIAL BOUNDARIES OF THE UNITED STATES OF AMERICA.
5. Provide an efficient, secure, and cost effective system from which timely management reports are provided.
6. Accept claims as transferred from Client.
7. Send correspondence using approved pre-formatted letters to participants to obtain information necessary to complete the adjudication of claims for services. The content of these letters should be easily understandable by a person not of a medical or insurance background.
8. Assign a staff person as the account representative to serve as the point of contact. This representative should have a minimum of five (5) or more years of experience in providing similar type services as required herein. In addition, should this individual be promoted or otherwise removed from their position, the representative must be replaced by a person of like experience.
9. Assign a secondary account representative that will service as backup to the account representative. The secondary account representative should have similar experience as the account representative.
10. Assign a dedicated IT representative and backup with similar experience as required for this program.
11. Provide customer services activities to the medical service providers, as normally provided by a TPA to clients and providers.
12. Utilize generally accepted account procedures and principles.
13. Provide documentation of current versions of claims adjudication software, with date of last update and date of next planned update.
14. Cooperate with contracted Utilization Review and Case Management firms in providing services to clients.
15. Submit monthly invoices to Department for services provid...
GENERAL SERVICES REQUIREMENTS. A. The Contractor shall refer to APPENDIX D - ELEVATOR AND ESCALATOR SERVICES DEFINITIONS for clarification of terms within this Scope of Services.
B. The Contractor shall regularly and systematically, on a continuous basis, perform all required preventative maintenance, examinations, cleaning, lubrications, repairs, testing, and adjustment functions to the vertical transportation equipment to ensure compliance with this Contract, Code Compliance, Original Equipment Manufacturer’s design and for most beneficial usage availability for the County.
C. The Contractor shall provide unlimited callback service during standard hours and, as conditions warrant, in accordance with accepted industry standards and the applicable manufacturer’s published specifications and technical field notes, including those published internally within the manufacturer’s organization. The Contractor shall repair or replace all portions of the equipment, except those specifically excluded, including but not limited to the work and coverage described hereinafter.
D. The Contractor shall check and adjust individual and/or elevator group operational system(s) at planned intervals in accordance with the MCP to ensure all control circuits and time settings are properly adjusted to minimize system response time to registered car and hall calls and maximize car and/or group operational performance.
E. The Contractor shall lubricate equipment at intervals recommended by original equipment manufacturer or in accordance with the MCP as dictated by equipment use or adverse environmental conditions.
F. The Contractor shall be in possession of all tools associated with maintaining, repairing and testing the vertical transportation covered under this agreement, with no limitations or delays.
G. The Contractor shall provide like for like replacement lamps to maintain adequate lighting in elevator machine room, secondary sheave levels, overhead sheave spaces, and pits.
H. The Contractor shall repair damage to car and hoistway door finish when caused by improper adjustment or maintenance of associated door equipment.
I. Materials shall include all tangible property, whether designated as materials, goods, parts, supplies, or otherwise. All such materials shall be new (unless otherwise agreed to by the County) and of best quality and suitable for their intended uses.
J. Materials shall be obtained from or recommended by original manufacturer(s) of equipment for replacement or repair. Equivalent parts ...
GENERAL SERVICES REQUIREMENTS. 1. The Contractor shall maintain a full-time office in Arizona so that the contractor can be readily available to the CVB on a daily basis.
2. The Contractor’s staff shall be available for meetings at the CVB’s office at the CVB’s discretion.
3. The Contractor shall make no commitments on behalf of the CVB without prior written approval.
4. The Contractor shall make recommendations regarding ways to generate cost savings wherever possible.
5. The Contractor shall be able to transfer documents, creative artwork and files electronically using a mutually agreed upon format (e.g., PDF, Dropbox, Hightail).
6. The Contractor shall manage the CVB’s account in a businesslike manner, consistent with the CVB’s needs, and conform to the highest possible industry and quality standards. This includes, but is not limited to, adequate staffing to provide effective cost tracking and detailed invoicing as required by the CVB.
7. The Contractor shall provide assistance with Prop 302 reporting, expense reports.
8. The Contractor shall provide proof of performance such as tear sheet, digital file, or digital proof (screen shot).
9. The Contractor shall identify for the CVB the staff member serving as Point of Contact.
10. The Contractor shall advise CVB of emerging technologies and provide the CVB with services using emerging technologies as appropriate.
11. The Contractor may be requested to work in collaboration with other Contractor(s) to produce successful integrated marketing campaigns. In such instances, contractor(s) would be expected to share necessary information and reporting, perform in a business-like manner, etc.
12. All Information Technology (IT) related services provided by the Contractor, which will be developed for the benefit of the City, must adhere to the CVB standards as developed by the City of Glendale’s IT department.
13. All broadcast media shall be Closed Captioned (CC).
14. The Contractor shall provide reports on a monthly basis, and as needed per request. City of Glendale CITY OF GLENDALE Procurement Department 0000 Xxxx Xxxxxxxx Xxxxxx, Xxxxx 000 Xxxxxxxx, Xxxxxxx 00000
GENERAL SERVICES REQUIREMENTS. 2.1 The Supplier shall immediately inform the Commissioner of significant political developments; and where provision of intelligence will be delayed;
2.2 The Supplier shall deliver a forward planning grid and ad hoc research support;
2.3 The Supplier shall provide a minimum five (5) free licenses to the Supplier’s online platform for the duration of the Agreement;
2.4 The Supplier shall provide a named account manager to deal with ongoing and urgent enquiries;
2.5 Services are to be provided on the Supplier’s premises and provided within the timescales (where specified) in paragraph 1.1 (i.e. daily, weekly or no later than half a day after the event) by email and where necessary, telephone calls and/or face-to-face meetings; and
2.6 Where the Supplier becomes aware of a new method of delivering the Services during the life of the Agreement, the Commissioner requires the Supplier to inform the Commissioner.
