INCIDENT RESPONSE AND RESOLUTION Sample Clauses

INCIDENT RESPONSE AND RESOLUTION. 4.1 Subject to the other provisions of this Schedule, BAE Systems shall use commercially reasonable efforts to provide a Response and Workaround or Resolution for the Incident in accordance with the target timescales below: Priority 1 4 Business Hours (Remote only) 2.5 Business Days (Remote Only) Priority 2 8 Business Hours (Remote Only) 4 Business Days (Remote Only) Priority 3 2 Business Days (Remote Only) By mutual agreement with the Customer’s Authorised Representative to suit the Customer’s production update cycles Priority 4 3 Business Days (Remote Only) Future GA Release 4.2 The timescales will commence upon BAE Systems’ receipt of a fully completed Incident Report in the Customer Support Portal and, in the case of Priority 1 Incidents, when the Customer has also emailed the Technical Support Desk, in accordance with paragraph 2 (Reporting Incidents) above. For any timescales measured in Business Hours, where an Incident is raised outside of Business Hours, the timescales will be measured from the start of Business Hours on the next Business Day. 4.3 The timescales will be placed on hold by BAE Systems during any time when BAE Systems is waiting on any requests for information or other assistance from the Customer, or waiting on the Customer to provide remote access to the Production Environment, or the Incident is under investigation by a 3rd party and awaiting an update, or waiting on the Customer to test or implement a Workaround, Fix, Release or other instructions provided by BAE Systems. 4.4 Where an Incident is changed in Priority by BAE Systems, the timescales will be reset and commence for the new Priority level at the point that the Incident Priority is changed. 4.5 In the event that BAE Systems provides a Workaround rather than a permanent Resolution, the target timescales above will cease upon provision of the initial Workaround, however BAE Systems shall continue to use commercially reasonable efforts to provide a permanent Resolution. Such permanent Resolution may be in a future Release. 4.6 An Incident is deemed finally resolved (and “Resolution” shall be construed accordingly) on the earliest of the following: (a) BAE Systems has made available a Fix, Release, or other permanent method that would restore the affected business service, application or system of the Customer; (b) the Incident has been placed on hold awaiting information, assistance or action from the Customer for more than three Business Days, provided that BAE Systems ha...
Sample 1
INCIDENT RESPONSE AND RESOLUTION. Incident Response and Resolution Time Service Levels will be performed in the time periods set forth below: Respond to problems with the solution identified by ELECT in no more than one (1) hour after notification. i) Priority 1 / Critical (entire location down or security threat or incident) corrected within four(4) hours; ii) Priority 2 / High (critical failure with certain processing interrupted or malfunctioning, but system able to process with ELECT approved workaround) corrected within thirty-six (36) hours; iii) Priority 3 / Medium (system functioning with minimal impact or malfunction, system able to process data) corrected within two (2) calendar days; Monthly Incident Response and Resolution Performance Report - on a monthly basis, by the 5th of the month, Supplier will deliver to ELECT a report of all incidents occurring in the previous month, including a description of the incident and the response and resolution times. Monthly 99.99% If Supplier fails to meet the Response and Resolution Time requirements in any month, Supplier will develop a Remediation Plan within 30 days. If Supplier fails to meet the Response and Resolution Times, Supplier will credit 20% to ELECT of the total monthly fees that would otherwise be owed by ELECT, under the applicable contract during the month of such failure per instance the Response and Resolution time(s) are not met. # Performance Standard Measurement Measurement Period % Level Remedy iv) Priority 4 / Low (minor intermittent malfunctioning, system able to process data) corrected within three (3) calendar days. The level of severity (e.g., 1, 2, 3, etc.), shall be determined by ELECT. Supplier will credit ELECT an additional 5% per instance following the 2nd month of consecutive service level failure. For example, third month credit amount will be 25%, fourth month credit will be 30%, and so on. Such credit will be issued in the month immediately following the failure.
Sample 1
INCIDENT RESPONSE AND RESOLUTION. Fundamental Interactions will provide incident response and resolution support as set forth in this Section 2. a) The Participant may report an issue with, or ask a question about, the Neutron Services by contacting Fundamental Interactions’ help desk. Participant will include in each incident report a clear description of the issue, the impact that issue is having on the Neutron Services, and Participant’s classification of issue severity as described below. For each issue reported, Fundamental Interactions will confirm receipt of the incident report by assigning an incident report number that can be used for future reference and issue a support ticket in respect of such issue (a “Support Ticket”). b) Fundamental Interactions will respond to incident reports according to “Severity Levels” (as defined below) initially determined by Participant, however, the final classification of the severity level will be determined by Fundamental Interactions. c) For issues with Severity Levels from 1 to 3, after the issue has been resolved, Fundamental Interactions will provide a formal Incident Resolution Report that will contain the following information: the incident reference number; a description of the issue; a description of the root cause of the issue; a description of the impact of the issue; the methods undertaken to resolve the DocuSign Envelope ID: 44D49151-3E1D-4FDF-B7E4-213F0758BC00 issue; and measures and improvements put in place to prevent re-occurrence of the issue. As used in this Schedule B, “resolution” of an issue shall mean the time elapsed until a Workaround or permanent solution to the Bug has been provided in accordance with the applicable severity classification set forth in this Schedule B. d) Fundamental Interactions’ actions to remedy and resolve an issue are determined by the “Severity Levels” set forth below.
Sample 1
INCIDENT RESPONSE AND RESOLUTION 
Sample 1

Related to INCIDENT RESPONSE AND RESOLUTION

  • COMPLAINTS HANDLING AND RESOLUTION 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Contract, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

  • Problem Resolution The parties shall meet and attempt to resolve all disputes and differences that may arise between the parties hereto concerning construction, interpretation, performance, operations, or breach of the matters referred to in this Agreement prior to seeking any legal remedy.

  • Incident Response Operator shall have a written incident response plan that reflects best practices and is consistent with industry standards and federal and state law for responding to a data breach, breach of security, privacy incident or unauthorized acquisition or use of any portion of Data, including PII, and agrees to provide LEA, upon request, an executive summary of the written incident response plan.

  • ERROR RESOLUTION NOTICE In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  • Recognition of the U.S. Special Resolution Regimes (a) In the event that any Underwriter that is a Covered Entity becomes subject to a proceeding under a U.S. Special Resolution Regime, the transfer from such Underwriter of this Agreement, and any interest and obligation in or under this Agreement, will be effective to the same extent as the transfer would be effective under the U.S. Special Resolution Regime if this Agreement, and any such interest and obligation, were governed by the laws of the United States or a state of the United States. (b) In the event that any Underwriter that is a Covered Entity or a BHC Act Affiliate of such Underwriter becomes subject to a proceeding under a U.S. Special Resolution Regime, Default Rights under this Agreement that may be exercised against such Underwriter are permitted to be exercised to no greater extent than such Default Rights could be exercised under the U.S. Special Resolution Regime if this Agreement were governed by the laws of the United States or a state of the United States.

  • Recognition of U.S. Special Resolution Regimes (a) In the event a Covered Party becomes subject to a proceeding under a U.S. Special Resolution Regime, the transfer of this Agreement (and any interest and obligation in or under, and any property securing, this Agreement) from such Covered Party will be effective to the same extent as the transfer would be effective under the U.S. Special Resolution Regime if this Agreement (and any interest and obligation in or under, and any property securing, this Agreement) were governed by the laws of the United States of America or a State of the United States of America. (b) In the event that a Covered Party or any BHC Affiliate of such Covered Party becomes subject to a proceeding under a U.S. Special Resolution Regime, any Default Right under this Agreement that may be exercised against such Covered Party is permitted to be exercised to no greater extent than such Default Right could be exercised under the U.S. Special Resolution Regime if this Agreement were governed by the laws of the United States of America or a State of the United States of America.

  • Error Resolution If you believe that you did not authorize an electronic fund transaction, if you need a copy of a transaction receipt from a Merchant, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt, you should call or write us at the phone number or address shown at the end of these Regulatory Disclosures under “UMB Contact Information” You should report errors no later than sixty (60) days after information is available to you on your periodic statement or in your electronic statement information concerning the transaction that you believe to be in error or which you believe is a problem. Include the following information: (a) your name and your HSA Deposit Account number; (b) describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (c) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

  • Lobbying Activities - Standard Form - LLL No response Do not upload this form unless Vendor has reportable lobbying activities. There are Attributes entitled, “2 CFR Part 200 or Federal Provision - Xxxx Anti-Lobbying Amendment – Continued.” Properly respond to those Attributes and only upload this form if applicable/instructed. If upload is required based on your response to those Attributes, the Disclosure of Lobbying Activities – Standard Form - LLL must be downloaded from the “Attachments” section of the IonWave eBid System, reviewed, properly completed, and uploaded to this location.

  • Engineer Responsibilities No subcontract relieves the Engineer of any responsibilities under this contract.

  • ONLY No response If proposing on Part 2, the vendor must download the Vendor Agreement from the attachment tab, fill in the requested information and upload the completed agreement. DO NOT UPLOAD encrypted or password protected files.