Process and Productivity Improvement. HMA consultants use our collective experience gained from managing Medicaid, child welfare, corrections, and other governmental programs across the state and the country to more quickly assess the administrative and program options that may offer the greatest reward for Florida’s state agencies in operational cost effectiveness and productivity. We work closely with governmental leaders who seek efficiencies and output through business process improvement by: Defining the process improvement opportunity, organizational goals, and strategic priorities Performing a comprehensive assessment of the organization’s current state by compiling and reviewing agency-specific documents relevant to the part of the enterprise under review, and facilitating functional area focus groups with the agency’s in-house experts Developing new process improvement options and tools, and change management strategies with timetables for implementation and to achieve results Mapping and forecasting the operational, personnel, regulatory or legal, and fiscal impact of the proposed process improvements Conferring with governmental leaders to prioritize business tasks and proposed process improvements, implement process improvement options, and evaluate business process improvements We recognize the unique complexities of each state agency’s process improvement needs and customize the HMA project team with that in mind. Business process assessments can sow discomfort and uncertainty among staff members who are the best SMEs on the workings of a governmental enterprise. HMA builds trust by staging complex engagements with qualified, seasoned consultants, up- to-date workplans, clear and timely communications, interview guides, and other tools to build a rapport with leaders and line staff, and to discover and distill the most useful information to inform incremental, measurable, and productive changes to business functions. Throughout the project lifecycle, HMA’s team will be available to meet with state officials to monitor the design and implementation of changes to business processes in a manner that meets or exceeds the state’s expectations. Diverse Knowledge and Skill Sets. As described previously, HMA consultants bring decades of government-based senior and mid-level work experience to federal, state, and county government officials that translates into practical, effective solutions. Our team is intimately familiar with Florida state agency requirements, essential to su...
Process and Productivity Improvement. The CDR Team includes several members with extensive experience preparing Long-Range Program Plans (LRPP) on behalf of the State of Florida in their former roles as members of executive leadership teams. The LRPP is developed on an annual basis by each state agency and is policy-based, priority-driven, accountable, and developed through careful examination and justification of all programs and their associated costs. Each plan is developed by examining the needs of agency customers and clients and proposing programs and associated costs to address those needs based on state priorities as established by law, the agency mission, and legislative authorization. The LRPP provides the framework and context for preparing the legislative budget request and includes performance indicators for evaluating the impact of programs and agency performance. The CDR Team’s unique understanding of the LRPP will be the guiding principle in providing this service based on the approach described below. middle managers, have robust data sources in place, and be regularly reviewed to ensure they stay relevant. The conversations, questions, and ongoing evolution of such measures are where much of their value is to be found. The CDR Team includes several members with experience testifying as expert witnesses on behalf of the State of Florida in their former roles as members of executive leadership teams. Several team members have served as the designated agency representative in litigation and been deemed an expert by the Division of Administrative Hearings. With two seasoned administrative lawyers on the team, including a former state agency general counsel, the CDR Team is uniquely positioned to transition easily from management consulting to litigation support, as necessary. The CDR Team has a strong underlying knowledge of Florida’s Administrative Procedure Act including rule challenges, bid protests, contract disputes, and the full continuum of challenges to agency actions. The CDR Team’s members are also well versed in the rules related to public records, discovery, and information protected by privilege. Each team member is well versed in working with litigation counsel as well as finding solutions that mitigate litigation. CDR’s professionals have provided professional advisory and assistance services to public sector clients that have supported and enhanced each client’s capabilities and service delivery of their business programs and initiatives. Key clients include state...
