Residents Associations Sample Clauses

Residents Associations. DRAFT For Consultation If you have a complaint about your tenants’ and residents’ association you should write to the Chair of your local XXXX and allow your XXXX to give a response and resolve the issue. Contact details can be found on Sheffield Homes website xxx.xxxxxxxxxxxxxx.xxx.xx or by contacting the Tenant Participation Team on telephone number 0000000. All tenants and residents associations are being encouraged through this agreement to develop open, accountable and inclusive constitutions and to encourage participation and feedback from members. If tenants are unhappy with the way in which your XXXX has dealt with your complaint, please write to your Area Manager with details. Contact details can be obtained from the Tenant Participation Team or the website. If you are still dissatisfied and your complaint relates to an issue which the Tenant Participation Agreement Monitoring Panel has responsibility for e.g. Recognition Policy you can ask for them to consider it. Local Board chairs will be informed of such complaints. FTFTFT ionionion ululultattattat onononsss DRADRADRA FoFoForrr CCC Part 8 Jargon Buster What does it all mean? Action Plan An Action Plan is a statement of how promises made in this Agreement will be delivered, making it easy to check how we are performing. Alliance A group of XXXXx that come together at a local level to discuss common issues and support each other. ALMO Short for Arms Length Management Organisation, a company set up by the Council to manage its housing stock. Sheffield Homes is an ALMO. Annual Report Our yearly report to tell you how we have performed against this Agreement. Best Value A policy introduced by the government, designed to improve the services provided by councils and other public bodies. Black and Minority Ethnic Group (BME) A group of tenants who have different cultural background to the majority of residents in the city. Councillors People elected to serve on the Council to represent defined wards and make Council policy Core Standards These are the minimum levels of service or support that tenants and staff are guided by. Decent Homes Standard The target set by the Government for all social housing providers to meet set standards of fitness and design by 2010. Estate Walkabouts Estate tours involving tenants, staff and contractors to monitor the condition of green spaces and communal areas. Editorial Group A team of tenants and staff, which meet to examine publications to make sure, the informatio...
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Residents Associations. Provide mechanisms for people to become involved their local community • Decide the allocation of Estate Improvement Grant resources Surestart Government initiative to help families in deprived areas. ‘The Shop’ Tang Hall Coordination Work Voluntary Sector Forums • Mental Health • Learning Disability • Children, Young People and Families • Carers Forum WANCAB Walmgate and Navigation Crime Action Group – Resident led. Xxxx Committees • Provide mechanisms for people to become involved in infrastructure improvements and community development activity in their local • Fund community based groups to provide advocacy and involvement of public in service delivery and decision making, like Planning panels Without Walls York’s Local Strategic Partnership York Advocacy Provision of advocates to assist people with learning disabilities. York CVS CVS’ role in working with VCS organisations and through contributing to Without Walls York People First Self advocacy group run by and for people with learning difficulties, helping people to speak up for themselves and provide information. York Volunteer Centre In addition to other volunteer brokerage organisations e.g. York Cares, Millennium Volunteers. Yorkshire Wildlife Trust / Running Wild Out of school range of activities for 8 – 13 year olds. Young People – Communities of Interest • Playspace • York Action on Young Homeless • York Childcare – Out of School Clubs • Pre-school Learning Alliance • SNAPPY • Young Carers • Voluntary sector youth groups (inc. uniformed) • York Youth Forum YOUR XXXX This is a publication produced 4 times per year for each of the 18 Xxxx Committee areas. It includes features and information which support community engagement and involvement in civic/local affairs
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Residents Associations. A residents’ association is a group of residents living in an area, block or street who come together to address issues of common concern in relation to the community they live in and the general environment. All residents groups will need to meet the Councils criteria in order to be recognised and eligible for a start up grant. Focus Groups Focus groups will be set up as appropriate to discuss a specific project/topic with a targeted group of residents e.g. to further consult on a project/development that may affect residents living in the area. Groups will be carefully structure to ensure that everyone is given a fair opportunity to have their say and that all issues are covered. Surveys Surveys are carried out with residents borough wide to ensure that we are getting the views of all residents. Surveys can be completed online, by telephone or by post. Mystery Shoppers Mystery shoppers measure the level of service given to customers and identify if any improvements can be made by testing out services posing as a regular customer. Mystery shopping is designed to test service standards and is a form of market research which assesses services from the customers’ point of view. This could be calling, writing to or visiting the Council. Information is fed back to the relevant departments on completion of each shop. Estate Inspections Regular estates inspections take place on Council estates. Housing Officers, along with representatives from Public Realm, Housing Maintenance and Councillors often attend. The inspections look at the conditions of communal areas, lighting, grass & hedge cutting, pavement etc. Residents are encouraged to join the inspections as ‘experts’ in knowing where attention is needed in their area. Working with under represented groups within the community The Council will work to ensure that it consults with all residents regardless of their age, ethnicity, disability etc. At times the Council will be requested by the government to consult specifically with under represented members of the community and when necessary the Council will seek to work in partnership with local community groups who are already providing a service to and have contact with the community. This work will be carried out following guidance from the Corporate Policy Team. The Resident Involvement Officer will continue to promote opportunities for involvement and further identify other ways for residents to get involved. How does it all fit? Monitoring the Agreement T...
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Residents Associations. The Tenant Participation Team and the area Tenant Liaison Officers will provide advice and support to potential tenant groups and can access an initial start up grant funded from the levy. A Start Up grant of £300 is available and will be reviewed on a regular basis.
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Residents Associations. The Middlesex Street Residents Association (MSERA) is open to all residents and holds regular meetings designed to represent the interests of tenants, resident leaseholders and private tenants on the Estate: Email: xxxxxxx@xxxxx.xxx Website: xxxxx://xxxxx.xxx The Petticoat Square Leaseholders Association (PSLA) is made up of long leaseholders from both the Square and Tower, and provides a forum for discussion on service charges, lease renewal and other topics of interest. Email: xxxxxxx@xxxx.xxx.xx Website: xxxx://xxx.xxxx.xxx.xx 3 Customer care, supervision and management The City of London Housing Division recognises that residents are its customers and is committed to delivering a high quality and responsive housing and estate management service. The City Corporation will achieve this through. • employing appropriately skilled and trained staff and managing their work in accordance with City of London standards and procedures • robust performance monitoring systems • the provision of appropriate facilities • procurement and management of services • efficient administrative and accounting services • effective planning, scheduling and prioritisation of works. Customer care, supervision and management services are grouped under the following 5 headings:
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Residents Associations. SECTION 5 27 BEING A GOOD NEIGHBOUR .............................................................................................................................. Everyone should be able to enjoy their home in peace and quiet ............................................................
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