Complaints and Resolution Sample Clauses

Complaints and Resolution. 10.1. In the event of any issues, the Customer’s Contract Manager shall in the first instance contact the Supplier’s Account Manager for resolution. 10.2. Any complaints raised will be managed in accordance with the Supplier’s complaints procedure. This process ensures that all complaints are dealt with in a professional manner, and to the satisfaction of the Customer. 10.3. If the issue is not resolved satisfactorily or escalation is needed, the Customer’s Contract Manager shall escalate the issue to ESPO, for discussion with the Supplier’s Business Development Director. SCHEDULE 7 to the CUSTOMER AGREEMENT In addition to the Data Definition (see Appendix 5 of this Invitation to Tender) which defines the standard of the invoice line detail, the following data is required for performance management purposes. This summary data must be submitted to the Customer on a quarterly basis (every three months from the commencement of the Framework) or as otherwise agreed with the Customer. Provision of such data shall not prevent the Customer requesting additional reports when required, or running their own reports from the system, if the system can offer this functionality. Data should be from the period in question unless stated otherwise. This list is not exhaustive, and may change over the life of the contract. Data required by Customers Measure Additional summary data to be provided (beyond that listed in the Data Definition) Spend via contract by council Summary list of spend per council Spend via by directorate and service Summary list of spend per directorate and service Savings to date Summary of savings to date per council – to ensure no additional inaccurate savings are being accrued, savings are in addition to the spend figure MSP fee Summary list of fees per council ESPO fee Summary list of fees per council Agency commissions Max, min and average fee in xxxxx per specialism and role Average savings expressed in xxxxx Average savings % per specialism Average assignment cost YTD Average assignment cost overall, per specialism Average Hourly rate Average hourly rate overall and per specialism Xxxx rate in compliance with rate card Where a rate card in is place, summary of assignment rates above rate card Process / Operations Total hours billed Summary of hours billed, per specialism, per role and per directorate Average assignment length Average assignment length per specialism (Hours / Days / Weeks) No. Temps on assignment at end date of period Summary of...
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Complaints and Resolution. (i) All complaints received by a Party from a Cardholder relating to a Card or its use (“Cardholder Complaint”) that are material shall be promptly (i) reported to the other Party, and (ii) promptly addressed and resolved by Manager in accordance with Applicable Law and Manager’s complaint procedures; which procedures must be approved in advance by Xxxxxx Bank. (ii) Upon request, Manager agrees to promptly advise Xxxxxx Bank of the results of any investigation relating to a Cardholder Complaint and provide an audit trail of information pertinent to the matter, all within any timeframes required by Applicable Law, but in no event later than [***] after notice of the Cardholder Complaint. The audit trail of information shall be sufficiently detailed to allow Xxxxxx Bank to fully respond to a Regulatory Authority if such Regulatory Authority inquiries about a Cardholder Complaint. (iii) Each shall provide the other Party with notice and copies of any Executive Complaint within [***] of receipt of such Executive Complaint. Manager shall promptly investigate each Executive Complaint and any similar complaints received by Xxxxxx Bank that are forwarded to Manager and propose an appropriate response. Manager and Xxxxxx Bank shall jointly approve the final responses for all Executive Complaints.
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Complaints and Resolution. In the event of any complaints about the provision of the Services, the Customer’s Contract Manager shall in the first instance contact the Supplier’s Account Manager for resolution. Any complaints raised will be managed in accordance with the Supplier’s complaints procedure. This process ensures that all complaints are dealt with in a professional manner, and to the satisfaction of the Customer. If the complaint is not resolved satisfactorily, or escalation is needed, the Customer’s Contract Manager shall escalate the issue to the Authority for discussion with the Supplier.
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Complaints and Resolution. In the event of any issues arising under this Service Level Agreement, the Customer’s Contract Manager shall in the first instance contact the Service Provider’s Account Manager for resolution.
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Complaints and Resolution. In the event of any issues, the Authorised Officer shall in the first instance contact the Contract Manager for resolution.
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Complaints and Resolution. Please provide details of your complaints, resolution and escalation procedure. This shall also include information on where the Commissioners should go for a second opinion if required. Compliant/Partially Complaint/Not Compliant (Delete as appropriate ) Evidence of Compliancy: (Please provide details below)
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Complaints and Resolution. 10.1. In the event of any issues, the Customer’s Contract Manager shall in the first instance contact the Supplier’s Account Manager for resolution. 10.2. Any complaints raised will be managed in accordance with the Supplier’s complaints procedure. This process ensures that all complaints are dealt with in a professional manner, and to the satisfaction of the Customer. 10.3. If the issue is not resolved satisfactorily or escalation is needed, the Customer’s Contract Manager shall escalate the issue to ESPO, for discussion with the Supplier’s [Business Development Director]. SCHEDULE 7 to the CUSTOMER AGREEMENT The following data is required for performance management purposes. This summary data must be submitted to the Customer on a quarterly basis (every three months from the commencement of the customer contract) or as otherwise agreed with the Customer. Provision of such data shall not prevent the Customer requesting additional reports when required, or running their own reports from the system. Data should be from the period in question unless stated otherwise. This list is not exhaustive, and may change over the life of the contract. Data required by Customers Measure Additional summary data to be provided (beyond that listed in the Data Definition)
Sample 1
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Complaints and Resolution. Members may utilize the complaint function to complain to Alter Securities of any disputes while using Alter Securities’ services. Depending on the result of Alter Securities’ investigation into the complaint, Alter Securities may, in its sole discretion, decided to cancel a buyer's order, release a seller's instruments and/or contracts, freeze Members’ account, lock Members’ instruments and/or contracts, remove advertisements, ban transactions, ban the redemption of instruments and/or complaint, and the Members shall have no objection. In the event any Member engages in fraud or any other unlawful act and is being investigated by the police or other law enforcement or judicial agency, Alter Securities will provide transaction records and the personal information (including personal identification card, bank account information that is on record) of the accused to the police or other law enforcement or judicial agency. Where we fail to provide the Services or delay in providing such Services due to information network equipment maintenance, information network connectivity failures, errors in computer, communications or other systems, power failures, weather conditions, unexpected accidents, industrial actions, labour disputes, revolts, uprisings, riots, lack of productivity or production materials, fires, floods, storms, explosions, wars, failure on the part of banks or other partners, collapse of the underlying asset market, actions by government, judicial or administrative authorities, other acts that are not within our control or beyond our inability to control, or due to causes on the part of third parties, we shall not assume any responsibility for such failure to provide service or delay in providing services, or for the resultant loss you may sustain as a result of such failure or delay.
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Related to Complaints and Resolution

  • COMPLAINTS HANDLING AND RESOLUTION 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Contract, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

  • Problem Resolution The parties shall meet and attempt to resolve all disputes and differences that may arise between the parties hereto concerning construction, interpretation, performance, operations, or breach of the matters referred to in this Agreement prior to seeking any legal remedy.

  • Grievance Resolution If a grievance is resolved at Step 2 or 3 in the procedure as provided herein, the grievant concerned shall indicate acceptance of the resolution by affixing his/her signature in the appropriate space indicated. If the employee has been represented by the Union at the Step of the procedure at which a resolution is reached, the Union representative shall also sign the appropriate document acknowledging that the employee has accepted the resolution. Decisions on grievances where an employee represents him/herself shall not be considered precedent setting or binding with regard to any future grievances filed with respect to the same or similar matters.

  • Disputes Resolution It is the intent of the parties to communicate on a regular basis in a positive and effective manner. The parties agree to communicate areas of concern as they arise and to address those concerns in a professional manner. Any disputes between the Commission and the School which arise under, or are by virtue of, this Contract and which are not resolved by mutual agreement, shall be decided by the full Commission in writing, within 90 calendar days after a written request by the School for a final decision concerning the dispute; provided that where a disputes resolution process is defined for a particular program area (e.g., IDEA, Section 504, etc.), the Parties shall comply with the process for that particular program area; and further provided that the parties may mutually agree to utilize the services of a third-party facilitator to reach a mutual agreement prior to decision by the full Commission. Subject to the availability of an appeal under Ch. 302D, HRS, or BOE administrative rules or procedures, any such decision by the full Commission shall be final and conclusive.

  • Certified Resolutions A certified copy of the resolutions of the Board of Directors of Buyer authorizing and approving this Agreement and the consummation of the transactions contemplated by this Agreement.

  • Error Resolution If you believe that you did not authorize an electronic fund transaction, if you need a copy of a transaction receipt from a Merchant, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt, you should call or write us at the phone number or address shown at the end of these Regulatory Disclosures under “UMB Contact Information” You should report errors no later than sixty (60) days after information is available to you on your periodic statement or in your electronic statement information concerning the transaction that you believe to be in error or which you believe is a problem. Include the following information: (a) your name and your HSA Deposit Account number; (b) describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (c) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

  • Corporate Resolution As of the date hereof, Seller shall have received from Purchaser a certified copy of its corporate resolution approving the execution and delivery of this Agreement and the consummation of the transactions contemplated hereby, together with such other certificates of incumbency and other evidences of corporate authority as Seller or its counsel may reasonably request.

  • Informal Resolution To expedite resolution and control the cost of any dispute, controversy or claim related to this Agreement ("Dispute"), you and Company agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations commence upon written notice from one person to the other.

  • Governing Law and Resolution of Disputes 14.1 The execution, effectiveness, construction, performance, amendment and termination of this Agreement and the resolution of disputes hereunder shall be governed by the laws of China. 14.2 In the event of any dispute with respect to the construction and performance of this Agreement, the Parties shall first resolve the dispute through friendly negotiations. In the event the Parties fail to reach an agreement on the dispute within 30 days after either Party’s request to the other Parties for resolution of the dispute through negotiations, either Party may submit the relevant dispute to the China International Economic and Trade Arbitration Commission for arbitration, in accordance with its Arbitration Rules. The arbitration shall be conducted in Beijing. The arbitration award shall be final and binding on all Parties. 14.3 Upon the occurrence of any disputes arising from the construction and performance of this Agreement or during the pending arbitration of any dispute, except for the matters under dispute, the Parties to this Agreement shall continue to exercise their respective rights under this Agreement and perform their respective obligations under this Agreement.

  • Resolution If the Employer provides the requested remedy or a mutually agreed-upon alternative, the grievance will be considered resolved and may not be moved to the next step.

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