Language Access Plan. A. Language Access is the third component in the CRC Plan. It addresses the way programs and services are provided for persons with disabilities and Limited English Proficient (LEP) speakers.
B. For persons with disabilities, the Provider agrees that it will:
1. Provide competent sign language interpreters for deaf or hard of hearing participants free of charge at any stage of application or receipt of services;
2. Provide aids, assistive devices and other reasonable accommodations to the client during the application process, in the receipt of services, and in the processing of complaint or appeals;
3. Train staff in human relations techniques, sensitivity to persons with disabilities and sensitivity to cultural characteristics;
4. make programs and facilities accessible, as appropriate, through outstations, authorized representatives, adjusted work hours, ramps, doorways, elevators, or ground floor rooms, and Braille, large print or taped information for the visually or cognitively impaired;
5. Post and/or make available informational materials in formats appropriate to the needs of the client population.
C. For Limited English Proficient (LEP) The number or proportion of LEP persons eligible to be served or likely to be encountered by the Provider; The frequency with which LEP individuals come in contact; The nature and importance of the program, activity, or service provided by the program to people’s lives, and The resources available to the Provider.
D. Upon the consideration of the four factors, the LEP policies require that the Provider have the following program components:
1. Analyze its service area to assess the primary language needs of the participants that it serves or encountered;
2. Establish a plan that will make oral interpretation available and free of charge upon request;
3. Disseminate written notice in the primary language of the LEP group that interpretation is available and free of charge to groups that constitute less than 50 individuals eligible to be served or encountered;
4. Provide written translations of vital documents to LEP participants that constitute at least 5% or 1,000 LEP individuals, whichever is less, for the populations served or encountered.
5. Train staff about the Provider’s LEP policies and procedures;
6. Collect data on primary language use of LEP participants to evaluate the program’s effectiveness; and
7. Identify the LEP Coordinator and establish a complaint process that is accessible to LEP partici...
Language Access Plan. 1. To enable APD to police effectively and to ensure compliance with its obligations to avoid discrimination against individuals based on their race, color, or national origin, including their ability to speak English, APD must be able to communicate with the entire Antioch community, including individuals with limited English proficiency (LEP). To this end, APD will develop a Language Access Plan within 180 days of the Effective Date in consultation with the United States, which will include the following elements:
a. A procedure to identify individuals with LEP and the language needs of the Antioch community;
b. Language skill assessment procedures to effectively identify and qualify bilingual APD personnel;
c. Operational guidelines and procedures for use of language assistance services, including interpretation, translation, and in- language communications by bilingual personnel;
d. Procedural guidelines for interactions with individuals with LEP, including witnesses and suspects; and
e. Procedures and a timeline to develop translated forms, notices, and online content.
2. The Language Access Plan is subject to approval by the United States. Once the Language Access Plan is finalized, it will be made publicly available on APD’s website. On an annual basis for the duration of this Agreement, APD will assess the Language Access Plan and revise it as needed to adapt to changing language needs and ensure meaningful access for individuals with LEP.
Language Access Plan. 1. Language Access is the third component in the CRC Plan, it addresses the way programs and services are provided for persons with disabilities and Limited English Proficient (LEP) speakers.
2. For persons with disabilities, the Provider agrees that it will:
a) Provide competent sign language interpreters for deaf or hard of hearing participants free of charge at any stage of application or receipt of services.
b) Provide aids, assistive devices and other reasonable accommodations to the client during the application process, in the receipt of services, and in the processing of complaint or appeals.
c) Train staff in human relations techniques, sensitivity to persons with disabilities and sensitivity to cultural characteristics.
d) Make programs and facilities accessible, as appropriate, through outstations, authorized representatives, adjusted work hours, ramps doorways, elevators, or ground floor rooms, and Braille, large print or taped information for the visually or cognitively impaired.
e) Post and/or make available informational materials in formats appropriate to the needs of the client population.
3. For Limited English Proficient (LEP) participants, the Provider must weigh the following four factors:
i. The number or proportion of LEP persons eligible to be served or likely to be encountered by the provider.
ii. The frequency with which LEP individuals come in contact.
iii. The nature and importance of the program, activity, or service provided by the program to people’s lives, and
iv. The resources available to the Provider.
4. Upon the consideration of the four factors, the LEP policies require that the Provider have the following program components:
Language Access Plan. DCSO has drafted a Limited English Proficiency Policy and language access plan (the “Plan”), which will serve to operationalize and formalize the measures below across DCSO. DCSO will provide the Plan to DOJ for review within 90 days of the Effective Date of this MOU. DOJ will review and provide feedback within 30 days of receiving the Plan. DCSO will finalize the Plan within 60 days of receiving DOJ approval which shall not be unreasonably withheld. The finalized Plan shall include provisions to:
a. Require periodic training for all DCSO personnel and specialized training for personnel identified as “bilingual” (defined in the Plan as “the ability to communicate in two languages fluently, including the ability to communicate in both English and another language”) as further set forth in Part II.B. below.
b. Establish necessary qualifications prior to designation as a bilingual officer and/or authorization to act as an interpreter or translator, including:
i. A language skill assessment performed by a language testing agency or service that adheres to the standards of the American Council on the Teaching of Foreign Languages (ACTFL) or Interagency Language Roundtable (ILR); and
ii. Bilingual personnel training on interpretation techniques, ethics, specialized terminology, and current issues regarding the provision of language access services in DCSO;
c. Establish guidelines on the use of written statements in languages other than English;
d. Set standards for the use of children, family members, bystanders or automated electronic translations (e.g., Google translate) to assist DCSO officers in communicating with individuals with LEP only when exigent circumstances are present, including concerns attendant to their use in specialized circumstances (e.g. domestic violence incidents), and set procedures to confirm the accuracy of any information obtained through an informal or unqualified interpreter once the exigency has passed or authorized language assistance becomes available;
e. Identify and disseminate contact information for qualified bilingual officers who are authorized to communicate with individuals with LEP as well as training on how to effectively work with them;
f. Ensure that individuals with LEP have meaningful access to any outgoing messages on public contact telephone lines;
g. Establish a framework for evaluating and identifying vital documents for translation, target languages for translation of these documents, and a timeline for completi...
Language Access Plan. Erie County Department of Social Services shall develop and implement an effective written language access plan that is appropriate to its circumstances to meet its obligations under Title VI and this Agreement.
Language Access Plan. Within 180 calendar days from the Effective Date of this Agreement, PaDHS OIM shall review to ensure that its existing written language access plan is fully implemented by OIM county assistance and district offices. OIM may update or revise its existing language access policies and procedures as necessary. Such updates and revisions will be reviewed and approved by OCR. The continued goal of
Language Access Plan. Within 90 calendar days from the Effective Date of this Agreement, DCS shall conduct an agency-wide assessment to ensure that its existing written LEP policy and procedures (LEP Plan) are fully implemented by DCS offices. DCS shall update or revise its existing LEP policies and procedures as necessary and consistent with Section IV. E of this Agreement. Such updates and revisions will be reviewed and approved by OCR. The continued goal of the DCS LEP Plan is to ensure meaningful access to benefits, programs, and services administered by DCS for the specific language needs of the residents of Arizona. DCS’s LEP Plan shall be developed and implemented in a manner that empowers DCS Building Liaisons, LEP Facilitators and Regional Managers to ensure regional offices serve the specific language assistance needs of the particular populations that each office serves. Accordingly, the LEP Plan shall identify specific responsibilities for Building Liaisons, LEP Facilitators, and Regional Managers and action steps each will take to ensure full and effective implementation of the LEP Plan. The LEP Plan shall address the necessity of effective communications to individuals with LEP and the action steps DCS will take, including, but not limited to the following:
1. DCS shall diligently seek to provide language access to Participants with LEP in its provision of child welfare services, utilizing both interpreter services as well as qualified bilingual staff, for all communications related to or participation in mandatory services which necessitate ensuring effective communication due to the critical interests at stake in these child welfare activities.
a. DCS shall ensure that a Participant’s language of preference is recorded at the first point of contact, and that all DCS staff and contractors reasonably likely to have contact with the Participant are made aware of the Participant’s language of preference and the language assistance services necessary to communicate effectively with the Participant prior to any encounter with the Participant.
b. DCS shall ensure its provision of language assistance does not impede or delay the individuals’ access to programs, benefits, or services provided by DCS.
2. DCS shall provide Participants with LEP vital documents that have been translated in the Participant’s language of preference.
a. DCS shall ensure that uniform procedures are implemented for making certain that all correspondence and documents containing vital information...
Language Access Plan. Within ninety (90) days after the Effective Date of this Agreement, Recipients shall develop and submit to FHEO for review and approval a revised Language Access Plan (LAP) as described in Final Guidance to Federal Financial Assistance Recipients Regarding Title VI Prohibition Against National Origin Discrimination Affecting Limited English Proficient Persons 72 FR 2732 (Jan. 22, 2007) (the “Final Guidance”). This plan must include an analysis of the need for language assistance among potential applicants, applicants, and residents at the Subject Property (the “Four-Factor Analysis”) as described in the Final Guidance that balances the following factors:
a. The number or proportion of LEP individuals eligible to be served or likely to be encountered by the Recipients, including eligible persons in the housing market area who may wish to apply;
b. The frequency with which LEP individuals come in contact with the program or activity;
c. The nature and importance of the program, activity, or service provided by the program to people’s lives; and
d. The resources available to the Recipients and costs associated with the provision of language assistance.
Language Access Plan. Within sixty (60) days of the Effective Date of this Agreement, Recipients shall develop and submit to FHEO for review and approval a revised Language Access Plan as described in Final Guidance to Federal Financial Assistance Recipients Regarding Title VI Prohibition Against National Origin Discrimination Affecting Limited English Proficient Persons 72 FR 2732 (Jan. 22,
