Warranty Support. NSC will provide no warranty support or support of any kind to any users of this Equipment. NSC is not responsible for management of defective returns or any other type of end user returns.
Warranty Support. Sellers or an Affiliate of Sellers will provide manufacturer’s warranty repair support to Purchaser for any Centerflow TM Seed Boxes sold by the Subsidiaries prior to the Closing and other products manufactured for Sellers’ Affiliate and distributed by the Subsidiaries prior to the Closing. Any such warranty support services shall be invoiced by Sellers’ Affiliate to Purchaser at Sellers’ Affiliate’s cost, including costs of packaging, shipping, etc.
Warranty Support. The Product Units are warranted as described in Section 5 of the Agreement. Gogo will notify ThinKom in the case of any suspected defective units, and will arrange for the return of such units for disposition under an RMA number. Gogo will ship returned units at Gogo’s expense and risk. ThinKom will complete its warranty disposition and ship any repaired or replacement Product Unit no later than [***] business days after receipt of the returned unit. ThinKom will ship repaired or replacement units at ThinKom’s expense and risk, by the same shipment method Gogo used for the return. All Product Unit repairs will be performed using new (not reconditioned) components of equal or greater quality. Repaired or replaced Product Units will be tested prior to shipment in accordance with the procedures for new Product Units. Repaired or replaced Product Units will be warranted for the remainder of the original warranty period.
Warranty Support. During the applicable warranty period, and except as provided below, Customer Service Call Centers are available 24 hours a day, 7 days a week for purposes of logging calls. Customers may access technical phone support during the applicable Software Warranty Period or Hardware Warranty Period by calling the Customer Service Call Center at the applicable number available on Grass Valley’s website during normal business hours (8
Warranty Support. During the applicable warranty period, and except as provided below, Customer Service Call Centers are available 24 hours a day, 7 days a week for purposes of logging calls only. Customers may access technical phone support during the applicable Software Warranty Period or Hardware Warranty Period by calling the Customer Service Call Center at the applicable number available on Grass Valley’s website during normal business hours (8 A.M. to 5 P.M. local time, Monday through Friday, excluding Grass Valley holidays). During business hours, Grass Valley will exercise reasonable commercial efforts to respond to Customer calls. Notwithstanding the foregoing, technical phone support and After-Hours support are not provided by Grass Valley under standard warranty in connection with the purchase of Grass Valley’s EDIUS® or ProCoder® lines of Products. Support for these products is provided via email or the world-wide web and technical phone support is provided solely at the discretion of Grass Valley.
Warranty Support. 1.1 Remote (off-site) Assistance Technical support offered at no charge to Buyer during the Warranty Period includes Remote (off-site) assistance to Buyer's trained personnel in resolving Equipment and Software operational and compatibility problems. Remote (off-site) assistance consists of one or more of the following:
Warranty Support. The Product Units are warranted as described in Section 5 of the Agreement. After the one year no cost warranty period, XipLink will provide TAC support services, comprised of call-in support, bug fixes, new features, customer web portal and document update service at a cost to Gogo of no greater than [***] of the initial cost of such Product unit. Extended hardware warranty is not elected at this time, although units are fully warranted from hardware defects for 12 months from delivery. Gogo will notify XipLink in the case of any suspected defective units, and will arrange for the return of such units for disposition under an RMA number. Gogo will ship returned units at Gogo’s expense and risk. XipLink will complete its warranty disposition and ship any repaired or replacement Product Unit no later than thirty (30) business days after receipt of the returned unit. XipLink will ship repaired or replacement units at XipLink’s expense and risk, by the same shipment method Gogo used for the return. All Product Unit repairs will be performed using new (not reconditioned) components of equal or greater quality. Repaired or replaced Product Units will be tested prior to shipment in accordance with the procedures for new Product Units. Repaired or replaced Product Units will be warranted for the remainder of the original warranty period.
Warranty Support. Upon receipt of Supplier’s RMA, HP will return in warranty Spares to Supplier for repair/exchange. From time to time to manage unusual situations, [***]. Supplier will notify HP [***] of receipt if the failure of any Spare is attributable to obvious end user negligence or abuse and is not the warranty responsibility of Supplier; unless HP is notified [***]. HP may audit any Spare Supplier claims has been subjected to obvious end user abuse and will provide disposition, [***], instructing Supplier to return to HP, repair at HP’s expense or other.
Warranty Support. The Contractor shall execute hardware and software warranty support agreements required to sustain and maintain the system. The Contractor shall track and report quarterly the status of all warranties and warranty actions. The Contractor shall assist the PMO in determining the most cost effective licensing strategy that reduces or minimizes lifecycle costs. This includes reporting trends in warranty actions to the PMO and using the data for lifecycle cost analysis that results in cost effective licensing strategy recommendations. The Contractor shall provide all support necessary and incidental to the tracking, procuring, and maintenance of system and system component warranties. This may require that the Contractor research and provide necessary technical and administrative information to the PMO or directly to hardware and software vendors. All warranty support efforts shall be performed in close coordination with program office representatives.
Warranty Support. CenTrak will analyze the information provided by Customer and inform Customer of the result of its analysis. Notwithstanding anything to the contrary in this Exhibit, Warranty support services will be provided during CenTrak’s normal business hours (U.S. Eastern Standard Time), Mondays through Fridays (excluding CenTrak-specified holidays). The Warranty Period applicable to repaired or replaced CenTrak Products will be thirty (30) days or, if longer, the remainder of the original Warranty Period.
