Warranty Support. NSC will provide no warranty support or support of any kind to any users of this Equipment. NSC is not responsible for management of defective returns or any other type of end user returns.
Warranty Support. During the applicable warranty period, and except as provided below, Customer Service Call Centers are available 24 hours a day, 7 days a week for purposes of logging calls only. Customers may access technical phone support during the applicable Software Warranty Period or Hardware Warranty Period by calling the Customer Service Call Center at the applicable number available on Grass Valley’s website during normal business hours (8 A.M. to 5 P.M. local time, Monday through Friday, excluding Grass Valley holidays). During business hours, Grass Valley will exercise reasonable commercial efforts to respond to Customer calls. Notwithstanding the foregoing, technical phone support and After-Hours support are not provided by Grass Valley under standard warranty in connection with the purchase of Grass Valley’s EDIUS® or ProCoder® lines of Products. Support for these products is provided via email or the world-wide web and technical phone support is provided solely at the discretion of Grass Valley.
Warranty Support. During the applicable warranty period, and except as provided below, Customer Service Call Centers are available 24 hours a day, 7 days a week for purposes of logging calls. Customers may access technical phone support during the applicable Software Warranty Period or Hardware Warranty Period by calling the Customer Service Call Center at the applicable number available on Grass Valley’s website during normal business hours (8
Warranty Support. Sellers or an Affiliate of Sellers will provide manufacturer’s warranty repair support to Purchaser for any Centerflow TM Seed Boxes sold by the Subsidiaries prior to the Closing and other products manufactured for Sellers’ Affiliate and distributed by the Subsidiaries prior to the Closing. Any such warranty support services shall be invoiced by Sellers’ Affiliate to Purchaser at Sellers’ Affiliate’s cost, including costs of packaging, shipping, etc.
Warranty Support. The Product Units are warranted as described in Section 5 of the Agreement. Gogo will notify ThinKom in the case of any suspected defective units, and will arrange for the return of such units for disposition under an RMA number. Gogo will ship returned units at Gogo’s expense and risk. ThinKom will complete its warranty disposition and ship any repaired or replacement Product Unit no later than [***] business days after receipt of the returned unit. ThinKom will ship repaired or replacement units at ThinKom’s expense and risk, by the same shipment method Gogo used for the return. All Product Unit repairs will be performed using new (not reconditioned) components of equal or greater quality. Repaired or replaced Product Units will be tested prior to shipment in accordance with the procedures for new Product Units. Repaired or replaced Product Units will be warranted for the remainder of the original warranty period.
Warranty Support. The Contractor shall execute hardware and software warranty support agreements required to sustain and maintain the system. The Contractor shall track and report quarterly the status of all warranties and warranty actions. The Contractor shall assist the PMO in determining the most cost effective licensing strategy that reduces or minimizes lifecycle costs. This includes reporting trends in warranty actions to the PMO and using the data for lifecycle cost analysis that results in cost effective licensing strategy recommendations. The Contractor shall provide all support necessary and incidental to the tracking, procuring, and maintenance of system and system component warranties. This may require that the Contractor research and provide necessary technical and administrative information to the PMO or directly to hardware and software vendors. All warranty support efforts shall be performed in close coordination with program office representatives.
Warranty Support. The Product Units are warranted as described in Section 5 of the Agreement. After the one year no cost warranty period, XipLink will provide TAC support services, comprised of call-in support, bug fixes, new features, customer web portal and document update service at a cost to Gogo of no greater than [***] of the initial cost of such Product unit. Extended hardware warranty is not elected at this time, although units are fully warranted from hardware defects for 12 months from delivery. Gogo will notify XipLink in the case of any suspected defective units, and will arrange for the return of such units for disposition under an RMA number. Gogo will ship returned units at Gogo’s expense and risk. XipLink will complete its warranty disposition and ship any repaired or replacement Product Unit no later than thirty (30) business days after receipt of the returned unit. XipLink will ship repaired or replacement units at XipLink’s expense and risk, by the same shipment method Gogo used for the return. All Product Unit repairs will be performed using new (not reconditioned) components of equal or greater quality. Repaired or replaced Product Units will be tested prior to shipment in accordance with the procedures for new Product Units. Repaired or replaced Product Units will be warranted for the remainder of the original warranty period.
Warranty Support. Upon receipt of Supplier’s RMA, HP will return in warranty Spares to Supplier for repair/exchange. From time to time to manage unusual situations, [***]. Supplier will notify HP [***] of receipt if the failure of any Spare is attributable to obvious end user negligence or abuse and is not the warranty responsibility of Supplier; unless HP is notified [***]. HP may audit any Spare Supplier claims has been subjected to obvious end user abuse and will provide disposition, [***], instructing Supplier to return to HP, repair at HP’s expense or other.
Warranty Support. 1.1 Remote (off-site) Assistance Technical support offered at no charge to Buyer during the Warranty Period includes Remote (off-site) assistance to Buyer's trained personnel in resolving Equipment and Software operational and compatibility problems. Remote (off-site) assistance consists of one or more of the following:
a. Over-the-phone consultations and guidance at 0-000-000-0000.
b. Interrogation and analysis of systems over data lines from Nortel's service facility.
c. Other activity directly related to problem resolution, where Nortel travel is not involved. If after investigation, Nortel determines that the problem was caused by equipment, software, or conditions not attributable to Nortel then such technical assistance shall be billable to Buyer in accordance with Nortel's current rates and procedures as set forth in Section 3 of this Schedule. Calls to Nortel's service facilities during Nortel's off-hours shall be limited to Equipment or Software failures directly affecting service that Buyer could not resolve by following standard troubleshooting procedures, covered by NTPs.
1.2 Local (on-site) Assistance Local (on-site) assistance by Nortel field engineers is also available as part of the warranty support. To qualify for Local (on-site) assistance without charge, the following efforts must have been exhausted prior to the field trip:
a. Buyer has determined that the Equipment or Software is the source of the problem; and
b. Buyer was unable to resolve the problem by using standard troubleshooting procedures covered by applicable NTP's; and AGREEMENT NO. JRD0197FCC ACCESSNODE PRODUCT ATTACHMENT SCHEDULE B, SECTION 2 PAGE 2 OF 5
c. Nortel 's engineer could not resolve the problem remotely with full cooperation of Buyer's personnel. Local on-site assistance, provided at Buyer's request, that does not meet above requirements is billable in accordance with Nortel's current rates and procedures as set forth in Section 3 of this Schedule. If after investigation, Nortel determines that the need for Local (on-site) assistance was not caused by the Equipment, Software nor conditions attributable to Nortel then, such technical assistance and associated travel and living expenses shall be billable to Buyer at Nortel's current rates and procedures as set forth in Section 3 of this Schedule. The following types of assistance fall outside the scope of warranty support and are billable;
a. Local (on-site) assistance with system verification and pre-service testi...
Warranty Support. (a) Contractor shall perform warranty activities in accordance with the Contract.
(b) As of the Effective Date of the Contract, the LRUs are those items set forth in Table 11-A below.
(c) In accordance with Article 17.11 (Remedies (Repeaters)) of the Terms and Conditions, Contractor shall submit for Customer's review and comment LRU sparing levels, together with the associated availability calculations. The sparing levels shall be sufficient to cover anticipated failure rates for Repeaters and the individual LRUs, and ***** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. the sparing levels shall be updated in accordance with Article 17.11 (Remedies (Repeaters)) of the Terms and Conditions to reflect actual failure rates.
(d) The preliminary sparing level is as set forth below. In no event shall Contractor's proposed inventory plan provide for sparing levels of less than the quantities set forth in this preliminary sparing level. [*****] *All Racks provided by Contractor to Customer pursuant to each Inventory Plan shall be pre-wired and ready for LRU installation (in the event Customer elects to assemble a replacement Repeater pursuant to Article 17.11 (Remedies (Repeaters)) of the Terms and Conditions).
