Facilities and Staffing. The Manager shall be responsible for office space, facilities, equipment, and personnel as necessary to perform its obligations under this Agreement.
Facilities and Staffing. Contractor shall:
1. Maintain adequate staff in claims offices for the effective administration of the Plan claims processing and payments. The staffing shall include a Designated Team for the County account. The Designated Team will be supplemented as needed to meet the performance requirements of the Contract. The Designated Team will be maintained so that 75% of the staff has 2 or more years of relevant experience and have been specifically trained on the unique provisions of the County Plan. Contractor agrees to staff the Designated Team at a level sufficient to routinely have:
a. 95% of Plan claims processed through a combination of auto-adjudication and/or the Designated Team; and,
Facilities and Staffing. Contractor shall:
1. Maintain adequate staff in Claims offices for the effective administration of the Plan Claims processing and payments. The staffing shall include a Designated Team to be dedicated to the County account. The Designated Team will be supplemented as needed to meet the performance requirements of the Contract. For purposes of the Contract, “Designated Team” means staff in the claims and customer service area, trained on the unique provisions of the County Plans and whose primary and priority job function is the servicing of the County claims and Participants in order to meet the performance requirements of the Contract. The Designated Team will be maintained so that 75% of the staff has 2 or more years of relevant experience. Contractor agrees to staff the Designated Team at a level sufficient to routinely have:
Facilities and Staffing. Contractor shall:
1. Provide EAP services in Contractor’s offices or offices of County approved Providers. Service locations shall be mutually agreed upon, in writing, and approved by County Project Manager. Normal services shall be delivered within five days of a request by a participant. Emergency services will be available on a 24-hour-per-day, 7 day-per-week basis. Emergencies will be handled on an immediate basis.
2. Make accommodations for handicapped clients at Contractor or Provider service locations and any future service sites that may be required.
3. Maintain 24 hour, seven days a week access including holidays, to a toll free telephone number with live answer and immediate access to a clinician so that employees, dependents, and County supervisors have immediate access to EAP services when needed, particularly during crisis. Answering services or message machines are not acceptable. Any changes or additions to existing phone numbers during the term of the contract shall be submitted in writing to County 90 days prior to the proposed change and shall be added to existing literature, cards, or other information provided to the employees or agencies, at the Contractor’s cost.
4. Maintain a sufficient professional staff that meet all necessary qualifications and licenses required but not limited to California State and Federal law and regulations to provide the subject services in a timely manner, including a minimum of one professional interviewer with at least a Master’s Degree in Counseling, Psychology or Social Work and knowledge of community resources or any equivalent combination of education training and experience. Identify qualification of Contractor’s staff. Contractor should supply adequately trained personnel to accommodate the County’s multi-lingual population. Offeror’s proposal should indicate, item by item, how your company intends to meet the above requirements.
Facilities and Staffing. Contractor shall: Provide EAP services in Contractor’s offices or offices of County approved Providers. Service locations shall be mutually agreed upon, in writing, and approved by County Project Manager. Normal services shall be delivered within five days of a request by a participant. Emergency services will be available on a 24-hour-per-day, 7 day-per-week basis. Emergencies will be handled on an immediate basis. Make accommodations for handicapped clients at Contractor or Provider service locations and any future service sites which may be required. Maintain 24 hour, seven days a week access including holidays, to a toll free telephone number with live answer and immediate access to a clinician so that employees, dependents, and County supervisors have immediate access to EAP services when needed, particularly during crisis. Answering services or message machines are not acceptable. Any changes or additions to existing phone numbers during the term of the Contract shall be submitted in writing to County 90 days prior to the proposed change and shall be added to existing literature, cards, or other information provided to the employees or agencies, at the Contractor’s cost. Maintain a sufficient professional staff that meet all necessary qualifications and licenses required but not limited to California state and federal law and regulations to provide the subject services in a timely manner, including a minimum of one professional interviewer with at least a Master’s Degree in Counseling, Psychology or Social Work and knowledge of community resources or any equivalent combination of education training and experience. Identify qualifications of Contractor’s staff. Contractor should supply adequately trained personnel to accommodate the County’s multi-lingual population. Contractor shall: Through the toll free line and/or EAP office locations, provide assessment and referral to EAP services for necessary mental health and substance abuse treatment services to appropriate community resources. Such assessment and referral to services shall be provided to employees and their family members recognizing language and cultural differences, as well as other potential barriers to effective counseling. At no charge to the employee or family member, provide up to three free, face-to-face sessions for diagnostic assessment, referral and, brief private counseling sessions per incident each year with either counselor who hold one or more of the following credentials: F...
Facilities and Staffing. Each Party will provide facilities and staffing as required to conduct and satisfy its obligations under this Agreement. The University will supply and use its own personnel, who will be considered employees of University. All salary and wage payments to such personnel will be at rates consistent with their University salaries as determined by University. The University will provide office, laboratory space, and ordinary research facilities for the employees at the University to satisfy its obligations under this Agreement.
Facilities and Staffing. The Settlement Agent shall provide facilities, equipment, and personnel as necessary to perform its obligations under this Agreement.
Facilities and Staffing. CONTRACTING PROVIDER agrees that Covered Services rendered by Represented Providers shall be provided in an appropriate facility (if Covered Services are facility based), with sufficient staff (all of whom shall be duly licensed or certified as may be required under applicable law) to enable Represented Provider to provide health care services generally recognized and accepted as being within each Represented Provider's scope of services. Anthem BC&BS reserves the right to verify the appropriateness of CONTRACTING PROVIDER's facilities and staff. CONTRACTING PROVIDER hereby agrees to provide access to Anthem BC&BS during normal business hours to perform such verification.
Facilities and Staffing. Contractor shall:
a) Provide EAP services in Contractor’s offices or offices of County approved Providers. Service locations shall be mutually agreed upon, in writing, and approved by County Project Manager. Normal services shall be delivered within five days of a request by a participant. Emergency services will be available on a 24-hour-per- day, 7 day-per-week basis. Emergencies will be handled on an immediate basis.
b) Make accommodations for handicapped clients at Contractor or Provider service locations and any future service sites which may be required.
c) Maintain 24 hour, seven days a week access including holidays, to a toll free telephone number with live answer and immediate access to a clinician so that employees, dependents, and County supervisors have immediate access to EAP services when needed, particularly during crisis. Answering services or message machines are not acceptable. Any changes or additions to existing phone numbers during the term of the Contract shall be submitted in writing to County 90 days prior to the proposed change and shall be added to existing literature, cards, or other information provided to the employees or agencies, at the Contractor’s cost.
d) Maintain a sufficient professional staff that meet all necessary qualifications and licenses required but not limited to California state and federal law and regulations to provide the subject services in a timely manner, including a minimum of one professional interviewer with at least a Master’s Degree in Counseling, Psychology or Social Work and knowledge of community resources or any equivalent combination of education training and experience. Identify qualifications of Contractor’s staff. Contractor should supply adequately trained personnel to accommodate the County’s multi-lingual population.
Facilities and Staffing. BNYMCM shall provide facilities, equipment, and personnel as necessary to perform its obligations under this Agreement.
