CLIENT RESOURCES AND RESPONSIBILITIES. Client shall provide the following Client Resources:
(a) Providing the necessary contacts for financial approvals and business planning;
(b) Supporting ALLTEL, when needed, for timely problem resolution by providing contacts during problem resolution;
(c) Providing technical support for Client locations where ALLTEL cannot install equipment, such as Central Office locations or other secured facilities;
(d) Following the specified change request and problem reporting procedures as set forth in Exhibit F;
(e) Submitting customer service requests per the WAN service request process to be developed jointly by Client and ALLTEL;
(f) Official central office / public network and its peripherals for AMA, Alarms, and maintenance; and
(g) Responding to ALLTEL's satisfaction survey and annual network planning (to be conducted jointly with ALLTEL). dba COMMUNICATIONS, LLC EXHIBIT C FINAL EXHIBIT C OUTPUT PROCESSING SERVICES This Exhibit defines the services that constitute "Output Processing Services". ALLTEL agrees to provide Output Processing Services to Client during the Term of the Agreement as described in this Exhibit.
CLIENT RESOURCES AND RESPONSIBILITIES. Client Resources and responsibilities are as follows:
(a) Client (or its designee) will provide an Electronic Bill Release Approval (EBRA) at xxxxh time ALLTEL is authorized to produce and release (distribute) the respective mail job. (The respective mail job is considered delivered by ALLTEL when it is both available for imaging and an independent EBRA is tolled via the established E-Mail system. Because ALLTEL dataset deliveries of Client-generated image queues require transfer of imaged data to ALLTEL's independent production environment, an independent (electronic mail-based) release, containing bill count and dollar amount proxx xotals, is required from the Client or the designated originating processing unit. The EBRA is required in addition to internally supplied proof totals within the transferred data stream.)
(b) Client will provide inserts, including delivery to ALLTEL in compliance with ALLTEL's materials acceptance standards. Client's inserts must be paper which can be handled by ALLTEL's automated inserter equipment.
(c) Client will notify ALLTEL if Client will include in a cycle more inserts than two (2) inserts per bill or any inserts in treatmentx. Xn such event, Client will allow ALLTEL reasonable additional time of performance for such cycle (and take into account the additional time needed when calculating the applicable Service Level under Exhibit F). The number of inserts shall be limited to the capacity of ALLTEL's inserters, but in no event shall such requirement be more than five (5) inserts per bill or treatment;
CLIENT RESOURCES AND RESPONSIBILITIES. Client Resources and responsibilities include:
(a) Assisting in data mapping as required;
(b) Manual data cleanup;
(c) Executing test scripts and verifying test results for the Client acceptance test;
(d) Ensuring that Client Resources are available as required, including but not limited to Client Resources to help review and approve test results;
(e) Ensuring timely assistance from GTE as provided in Section 3.4;
(f) Identifying test equipment and providing necessary connectivity for CTS;
(g) Assigning Client Resources to the mapping and gapping sessions;
(h) Meeting with ALLTEL to understand the Conversion process;
(i) Manual equipment inventory and verification of installed equipment to the extent Client chooses to perform such inventory and verification;
(j) Develop and execute Client acceptance test scenarios in conjunction with ALLTEL;
(k) Provide required business decisions in a timely manner; and
(l) Provide proper industry notification of the Conversions.
CLIENT RESOURCES AND RESPONSIBILITIES. IT Program management for client projects; - Develop and administer user practices and procedures for changes to the baseline business area analysis documentation (as currently exists for ALLTEL) provided by ALLTEL and necessary to reflect Client requirements; - Requirements definition; - Joint participation with ALLTEL in business design; - Review and sign-off of test objectives; - Tariff and regulatory change interpretation; - Review & approval of testing results when user participation is required; - Approval of high impact changes to the processing schedules; - Remittance processing; - Directory publishing; - Directory assistance services; - Communicate to ALLTEL the reporting information needed by Client to satisfy Client's state and federal regulatory requirements; - Staff for each of the business functional areas; and - Provide PC software for computer terminal emulation.
CLIENT RESOURCES AND RESPONSIBILITIES. Remote printers and print operations; - Client resources will work with ALLTEL on problem isolation; - Review with reasonable care reports and other output provided by ALLTEL to Client, and promptly notify ALLTEL if any problems or errors are found therein; - Participate with ALLTEL in the Change Control Approval process for changes to the Client production environments; and - Local area network up to demarcation point of WAN interconnection.
CLIENT RESOURCES AND RESPONSIBILITIES. Participate with ALLTEL in Change Management Process for approval of changes to the Client production environments; - Provide business plan to assist ALLTEL with capacity planning; - User acceptance testing and approval; - End-user training when production changes are implemented; - Assist ALLTEL with the development of production schedules; and - Develop (with ALLTEL's assistance) and maintain a management escalation process to be invoked for any critical batch scheduled job streams anticipated not to meet required deadlines.
CLIENT RESOURCES AND RESPONSIBILITIES. Submit initial access requests, access change requests, and access removal requests for all Client personnel; - Cooperate with and support data security investigations as requested by ALLTEL; and - Provide a Client security coordinator twenty-four (24) hours a Day, seven (7) Days a week.
CLIENT RESOURCES AND RESPONSIBILITIES. Define business requirements and corresponding data to be stored in the warehouse; - Accurate input into the source systems; - Write and maintain warehouse queries; and - Extract information as business needs require.
CLIENT RESOURCES AND RESPONSIBILITIES. Daily activities relative to processing customer requests for services (i.e. customer contact, service order entry and verification, correction of rejected service orders, manage held or outstanding order queues to ensure timely processing, overall order quality, etc.); - Directory verification and clean-up; and - Business processes and methodologies supporting Service Order functionality as provided for by ALLTEL Software.
CLIENT RESOURCES AND RESPONSIBILITIES. Perform data entry for manual assignments; - Maintain inventory databases (cables, central office equipment, etc.); - Data verification and record maintenance; - Pre-field investigation; - Delayed order reporting and tracking; - All engineering activities related to facilities assignment and construction; - Working with ALLTEL to establish wire centers; - Business processes and methodologies supporting facilities assignment functionality: - Field work associated with wire center consolidations; and - Switch System Interface (SSI) scripts and environment to accept data feeds from MIROR.
