CLIENT RESOURCES AND RESPONSIBILITIES Sample Clauses
The 'Client Resources and Responsibilities' clause defines the obligations of the client to provide necessary resources, information, or access required for the service provider to perform their duties. In practice, this may include supplying relevant documents, designating points of contact, or ensuring timely feedback and approvals. By clearly outlining what the client must contribute, this clause helps prevent delays and misunderstandings, ensuring that both parties are aware of their roles and facilitating smooth project execution.
CLIENT RESOURCES AND RESPONSIBILITIES. Maintain the interface between central office and polling platform; - Backup raw toll data at the central office for at least seven (7) Days; - Error correction; - Business processes and methodologies supporting Toll Polling functionality as provided in the ALLTEL Software; - All switch (central office) functions; - Maintain proper toll format to be polled; and - Notify ALLTEL of upgrades forty-five (45) Days prior to required date.
CLIENT RESOURCES AND RESPONSIBILITIES. Client Resources and responsibilities include:
(a) Assisting in data mapping as required;
(b) Manual data cleanup;
(c) Executing test scripts and verifying test results for the Client acceptance test;
(d) Ensuring that Client Resources are available as required, including but not limited to Client Resources to help review and approve test results;
(e) Ensuring timely assistance from GTE as provided in Section 3.4;
(f) Identifying test equipment and providing necessary connectivity for CTS;
(g) Assigning Client Resources to the mapping and gapping sessions;
(h) Meeting with ALLTEL to understand the Conversion process;
(i) Manual equipment inventory and verification of installed equipment to the extent Client chooses to perform such inventory and verification;
(j) Develop and execute Client acceptance test scenarios in conjunction with ALLTEL;
(k) Provide required business decisions in a timely manner; and
(l) Provide proper industry notification of the Conversions.
CLIENT RESOURCES AND RESPONSIBILITIES. Remote printers and print operations; - Client resources will work with ALLTEL on problem isolation; - Review with reasonable care reports and other output provided by ALLTEL to Client, and promptly notify ALLTEL if any problems or errors are found therein; - Participate with ALLTEL in the Change Control Approval process for changes to the Client production environments; and - Local area network up to demarcation point of WAN interconnection.
CLIENT RESOURCES AND RESPONSIBILITIES. Submission of processes to create transaction files for time reporting interface; - Business processes and methodologies supporting Work Force Management functionality as provided in the ALLTEL Software; - Creation of training data and delivery of end user training; - Day to Day planning and dispatch functions; and - Business processes and methodologies surrounding work scheduling.
CLIENT RESOURCES AND RESPONSIBILITIES. Daily activities relative to processing customer requests for services (i.e. customer contact, service order entry and verification, correction of rejected service orders, manage held or outstanding order queues to ensure timely processing, overall order quality, etc.); - Directory verification and clean-up; and - Business processes and methodologies supporting Service Order functionality as provided for by ALLTEL Software.
CLIENT RESOURCES AND RESPONSIBILITIES. Initial point of contact for all Client PC/LAN; - Initial determination of responsibility for each call and will refer calls to ALLTEL for which ALLTEL is responsible; - Definition of SER (Software Enhancement Request); - SER completion approval; - Prioritization enhancements to be completed through joint change control processes; - Incident management; - Report incidents and establish impact to organization; - Incident closure/completion approval; - Product plan management; - Prioritize product plan changes through change control process; - Provide industry and Client corporate perspective; - Identify functional strengths/weaknesses of the product; - Participate in setting product direction; and - Communicate with ALLTEL on product direction.
CLIENT RESOURCES AND RESPONSIBILITIES. MSAG database creation or maintenance; - Coordination of E911 activity with each county; - Business processes and methodologies supporting E911 functionality; - E911 customer database creation or maintenance; and - Error correction.
CLIENT RESOURCES AND RESPONSIBILITIES. IT Program management for client projects; - Develop and administer user practices and procedures for changes to the baseline business area analysis documentation (as currently exists for ALLTEL) provided by ALLTEL and necessary to reflect Client requirements; - Requirements definition; - Joint participation with ALLTEL in business design; - Review and sign-off of test objectives; - Tariff and regulatory change interpretation; - Review & approval of testing results when user participation is required; - Approval of high impact changes to the processing schedules; - Remittance processing; - Directory publishing; - Directory assistance services; - Communicate to ALLTEL the reporting information needed by Client to satisfy Client's state and federal regulatory requirements; - Staff for each of the business functional areas; and - Provide PC software for computer terminal emulation.
CLIENT RESOURCES AND RESPONSIBILITIES. Client shall provide the following Client Resources:
(a) Provide escalation/notification to the ALLTEL Network Operations Center;
(b) Providing the necessary contacts for financial approvals and business planning;
(c) Supporting ALLTEL, when needed, for timely resolution of problems associated with the equipment for which ALLTEL provides Fault Management Services;
(d) Provide ALLTEL with Change Request Notifications;
CLIENT RESOURCES AND RESPONSIBILITIES. Make appropriate arrangements with a third-party for lockbox processing; - Business processes and methodologies supporting End User Billing functionality as provided for in ALLTEL Software; - Process payments, adjustments, account changes, etc. related to correspondence received from customers; and - Contract with a third party vendor (such as Centillion) for preparation and delivery of electronic bill media. - DATA ENTRY. * Account payments/adjustments; * Data verification; * Service orders (Call Center); * Customer contact (Call Center); * Maintain user definable tables; * Requests for customer information (Call Center); AA-27 * Rate case development and implementation; * Accounting reconciliation and balancing; and * Central toll investigation. - BILLING/TREATMENT PRODUCTION. * Personnel available on variable schedule to perform bill cycle/treatment verification ▇▇ocess; verification process consists of sampling of Report Viewing System (RVS) prebill, checking amounts and volumes against typical amounts and volumes for cycle, and sampling a portion of bills for accuracy; * After verification notify appropriate command center staff to proceed with bill/treatment printing and distribution; and * Work with production support and data center services to develop and maintain effective billing and treatment production schedules. - SWITCH MANAGEMENT. * AMA records recording (Switch data backup for seven (7) Days); * AMA records design; * Switch configurations; * Switch software updates; * AMA analysis and testing; * Installation & maintenance of switch hardware and software for polling; * General ledger/accounts receivable (GL/AR) balancing and reconciliation; * Settlements; * Management reporting; * Identify and maintain tables related to access to specified information for all staff levels; and * IXC interface. - CONTRACT NEGOTIATIONS/MAINTENANCE. * Set up and maintain contracts related to billing and collections and Purchase of Accounts Receivables (PARs); * Work with applications development and support to ensure compliance to related contractual agreements regarding service levels and deliverables; * Communicate with vendors to clarify all change requirements; communicate with development and support staff on a regular basis; and * Manage all requested changes from vendors (PON). - EXTERNAL VENDOR CONTRACT NEGOTIATIONS/MAINTENANCE. * Negotiate and maintain all business contracts related to outside vendors for business services; * Communicate with vendors ...