Grievance and Complaint Policy. It is New Beginnings’ goal to provide the highest quality service. As part of the commitment, New Beginnings would like to ensure that all clients have the opportunity to express any concerns and to work together to resolve any potential dissatisfaction. The intent of this policy is to provide all clients with a means of communicating concerns to administration and to ensure that we work together to satisfactorily resolve them in a timely manner. Steps to Take:
Grievance and Complaint Policy. A grievance is a complaint by one or more employees concerning the application or interpretation of the MOU, ordinances, resolution, policies, practices or procedures affecting the employee’s wages, hours or working conditions; provided, however, that grievances regarding disciplinary actions must be lodged by the employee being disciplined and that appeals arising from suspensions, demotions and removals are subject to the procedures outlined in the Santa Xxxxxx Municipal Code, and that complaints regarding Performance Evaluations are subject to the procedures set forth in Section 6.06 of this Agreement. The City agrees that employees shall be afforded all due process rights provided under applicable law. SMART-TD agrees that the rights of probationary employees are limited to those provided under the Santa Xxxxxx Municipal Code and City Charter.
Grievance and Complaint Policy. If any grievances, disputes or disagreements arise concerning matters within the scope of representation, such grievance, dispute or disagreement shall be resolved as follows:
Grievance and Complaint Policy. A grievance is a complaint by one or more employees concerning the application or interpretation of the MOU, ordinances, resolutions, policies, practices or procedures affecting the employee's wages, hours, and/or working conditions, provided, however, that grievances regarding disciplinary actions must be lodged by the employee being disciplined and that appeals arising from suspensions, demotions, and removals are subject to the procedures outlined in the Santa Xxxxxx Municipal Code. Employees shall be afforded all due process rights provided by applicable law. The rights of probationary employees are limited to those provided under the Santa Xxxxxx Municipal Code and City Charter.
Grievance and Complaint Policy. Any grievances, disputes, or disagreements that arise concerning the interpretation or application of the terms of this MOU, with the exception of those complaints covered in Section 5.03 (Performance Evaluations), shall be resolved as follows: Grievances, disputes or disagreements concerning the interpretation or application of the terms of this MOU shall be resolved, if possible, by meeting and conferring in good faith. If unresolved by such meetings within five working days the parties shall consider submitting such issues to mediation. If either party does not agree to mediation with five working days, the parties shall then select a grievance board made up of one representative of PAU, one representative from management, and a third who shall be a member of the State Mediation and Conciliation Service who shall also act as chairperson. The decision of the grievance board shall be binding subject to approval of the City Council. DocuSign Envelope ID: 8800676A-CA16-47BA-80D8-278E7F42BBBE DocuSign Envelope ID: BFBD4C69-8EA2-4241-9C78-DE1270B373C7
Grievance and Complaint Policy. In the event any grievances, disputes, or disagreements arise concerning the interpretation or application of the terms of this MOU, such grievances, disputes or disagreements -- with the exception of those complaints covered in Section 5.03 (Performance Evaluations) -- shall be resolved as follows: Grievances, disputes or disagreements concerning the interpretation or application of the terms of this MOU shall be resolved, if possible, by meeting and conferring in good faith. If unresolved by such meetings within five (5) working days the parties shall consider submitting such issues to mediation as provided by Ordinance No. 801 (CCS). If either party cannot agree to mediation with five (5) working days, the parties shall then select a grievance board made up of one (1) representative of PAU, one representative from management, and a third who shall be a member of the State Conciliation Service who shall also act as chairperson. The decision of the board shall be binding subject to approval of the City Council.
Grievance and Complaint Policy. A grievance is a complaint by one or more employees concerning the application or interpretation of the MOU, ordinances, resolution, policies, practices or procedures affecting the employee’s wages, hours or working conditions; provided, however, that grievances regarding disciplinary actions must be lodged by the employee being disciplined and that appeals arising from suspensions, demotions and removals are subject to the procedures outlined in the Santa Xxxxxx Municipal Code, and that complaints regarding Performance Evaluations are subject to the procedures set forth in Section 6.06 of this Agreement. The City agrees that employees shall be afforded all due process rights provided under applicable law. SMART-TD agrees that the rights of probationary employees are limited to those provided under the Santa Xxxxxx Municipal Code and City Charter.
