Grievance Mechanism. Service Provider is responsible for the implementation and monitoring of the Code of Ethics (Attachment 2). Service Provider shall immediately report any allegations of suspicions of violations of Funding Terms and Conditions (including the Policy on Environmental and Social Safeguards, Prohibited Practices and Code of Ethics available at xxxxx://xxx.xxxxxxxxxxxx.xxx/gef/about) or other Project related grievances. Grievances will be addressed in accordance with the grievance mechanism described in the Project Environmental and Social Management Framework or CI-GEF’s Mechanism for Integrity-Related Grievances, as applicable. Service Provider shall ensure that all of its employees, sub-contractors and sub- grantees are informed of Grantor’s grievance mechanism at xxx.xx.xxxxxxxxxxx.xxx or via phone to a local dial-in number displayed at xxx.xxxxxxxxxxxxx.xxx (“CI Ethics Hotline”). CI will promptly investigate any grievances submitted to the CI Ethics Hotline. CI will treat complaints as confidential to the extent possible, with the understanding that confidentiality may not be maintained where identification is required by law or to enable CI or law enforcement to conduct an adequate investigation. Service Provider shall not retaliate against any employee or other person who submit such grievances in good faith. Retaliation is subject to termination of this Agreement and other sanctions, including ineligibility of Service Provider to submit future proposals to CI for GEF- related activities. Service Provider hereby expressly binds itself to include language substantially reflecting the terms of this provision in all sub-contracts and sub-awards issued under this Agreement.
Grievance Mechanism. The Project Implementing Entity shall establish, publicize and operate an accessible grievance mechanism, to receive and facilitate resolution of concerns and grievances of Project-affected people, and take all measures necessary and appropriate to resolve, or facilitate the resolution of, such concerns and grievances, in a manner acceptable to the Bank.
Grievance Mechanism. In case of any Grievance of the Complainant sent in a written communication to the Company at any of the touch points as mentioned, shall be addressed within T+14 days of the receipt of the complaint. Please find the below escalation matrix: Call us at: 000000000 Email us at: xxxxxxx@xxxxxxxxxxxxxxxxxx.xxx If you do not receive any resolution to your complaint within T+14 or if the response is not as per your expectations please feel free to contact our Grievance Redressal Officer Email: xxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx If you are not satisfied with the response of the GRO, you may write to the Chief Grievance Redressal Officer at or send a communication to: Email - Xxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx Address : Edelweiss General Insurance Company Limited , Edelweiss House ,Off CST Road, Xxxxxx, Mumbai 400098 If you are not satisfied with the response or do not receive a response from us within 14 days, you may approach the Grievance Cell of the Insurance Regulatory and Development Authority of India (‘IRDAI’) on the following contact details: IRDAI Grievance Call Centre (IGCC) TOLL FREE NO: 155255 Email ID: xxxxxxxxxx@xxxx.xxx.xx Register online at: xxxx://xxx.xxxx.xxxx.xxx.xx/ Address for communication for complaints by fax/paper: Consumer Affairs Department Insurance Regulatory and Development Authority of India Sy. No. 115/1, Financial District Nanakramguda, Gachibowli Hyderabad – 500032
Grievance Mechanism. In case you have any complaint / grievance, you may approach our office at any of the following address or e-mail us at xxxxxxxxxxxx@xxxx-xxx.xxx:
Grievance Mechanism. Service Provider is responsible for the implementation and monitoring of the Code of Ethics in (Attachment 2). Service Provider shall immediately report any allegations or suspicions of violations of the Code of Ethics or Agreement terms related to corruption, fraud or anti-competitive practice; fund from illicit origin or other Project-related grievances. Grievances will be addressed in accordance with the CI’s established grievance mechanism. Service Provider shall ensure that all of its employees, sub-contractors and sub-grantees are informed of CI’s grievance mechanism at xxx.xx.xxxxxxxxxxx.xxx or via phone to a local dial-in number displayed at xxx.xxxxxxxxxxxxx.xxx (“CI Ethics Hotline”). CI will promptly investigate any grievances submitted to the CI Ethics Hotline. CI will treat complaints as confidential to the extent possible, with the understanding that confidentiality may not be maintained where identification is required by law or to enable CI or law enforcement to conduct an adequate investigation. Service Provider shall not retaliate against any employee or other person who submit such grievances in good faith. Retaliation is subject to termination of this Agreement and other sanctions, including ineligibility of Service Provider to submit future proposals to CI for CEPF-related activities.
Grievance Mechanism. We have dedicated grievance mechanisms. Please contact us and provide all relevant information via the most appropriate mechanism below to reach the right support team directly and help us respond promptly. If you contact us via any other means, it may take us longer to receive and review your request.
Grievance Mechanism. The LL does not foresee grievance mechanisms as mandatory practice, but provides for judicial protection of employees in case of unfair or unlawful employment relationship practices instead. Any employee may refer to trade union or other representative labor organization for help in handling any disciplinary or grievance action. The Employer should not prevent any project worker from seeking assistance or advice in such situations. The Law on Peaceful Settlement of Labor Disputes allows for settlement of both individual and collective grievances and claims arising from the employment relationship and work situations without referring to judiciary through mediation of mediators and arbiters and agreement of the parties involved. On the contrary, the Serbian legislation relating to prevention of discrimination, sexual harassment and abuse at work and combating corruption is much more specific and is aligned with the above stated requests laying out clear procedures to be followed in any case of discriminatory actions, unjust treatment or concerns over non‐compliance with the law. The above stated mechanisms provided by the Serbian legislation are considered as minimum standard to be achieved in addressing labour dissatisfaction and perceived maltreatment. Any third party employing and engaging contracted workers are expected to design and implement grievance mechanisms that will be aligned or surpass this standard ensuring an easy access to protective measures and effective remedial actions in work situations that may give rise to grievances and disputes. For direct workers employed or engaged by MAFWM, excluding civil servants, a special GM shall be conceived and housed by the PIU within MAFWM. This GM shall both serve as workplace and dispute resolution instrument for direct workers and contracted workers in case that no GM exists with the third parties employing or engaging them. Grievance mechanisms should address workplace concerns specifying procedures as to whom a project worker should lodge the grievance, the time frame for receiving a response or feedback and steps to refer to a more senior level, while allowing for transparency, confidentiality and non‐retribution practices The mechanism should foresee the procedure that at least: Specifies to whom the employee should lodge the grievance; Refers to the time frame allowed for the grievance to be dealt with; Allows the employee to refer to a more senior level within the organization if the grie...
Grievance Mechanism. In case of any Grievance of the Complainant sent in a written communication to the Company at any of the touch points as mentioned, shall be addressed within 14 days of the receipt of the complaint. The Company is committed to extend the best possible services to its customers. • If you are not satisfied with our services and wish to connect with us , please feel free to call our 24X7 Toll free number 1800-12000 or 022- 42312000 (tolled) or you may email to the customer service desk at xxxxxxx@xxxxxx.xxx. Escalation Level 1 For lack of a response or if the resolution still does not meet your expectations, you can contact our Grievance Cell on 0000-000-000000 or write to xxxxxxxxx@xxxxxx.xxx . After investigating the matter internally and subsequent closure, we will send our response within a period of 7 days from the date of receipt at this email id. Escalation Level 2 For lack of a response or if the resolution still does not meet your expectations, you can write to the Grievance Redressal Officer at xxxxxxxxxxxxxxxx@xxxxxx.xxx or call us at 000-00000000 After examining the matter, we will send you our final response within a period of 7 days from the date of receipt of your complaint on this email id. Escalation Level 3 If you are not satisfied with the response or do not receive a response from the Company, within 14 days of your complaint, you may approach the Grievance Cell of the Insurance Regulatory and Development Authority of India (‘IRDAI’)/(Bima Bharosa)on the following contact details: IRDAI Grievance Call Centre (IGCC) TOLL FREE NO: 155255 Email ID: xxxxxxxxxx@xxxx.xxx.xx Register online at: http:// xxxxx://xxxxx.xxx.xx/igms1/ . Address for communication for complaints by fax/paper: Consumer Affairs Department Insurance Regulatory and Development Authority of India Sy. Xx. 000/0, Xxxxxxxxx Xxxxxxxx Xxxxxxxxxxxx, Xxxxxxxxxx, Xxxxxxxxx – 000000. Escalation Level 4 In case you are not satisfied with the response provided by the company or no response is received, you may approach the Insurance Ombudsman in your region for the resolution post 30 days from the date of registration of the complaint. Details of the Insurance Ombudsman Offices are available on below link: xxxxx://xxx.xxxxxx.xx.xx/ombudsman Mentioned below are the contact details of the Offices of Ombudsman: Ombudsman and addresses Office details Jurisdiction of office union territory, district AHMEDABAD Gujarat, Dadra & Nagar Haveli, Daman and Diu Office of the Insurance Ombudsman, Xx...
Grievance Mechanism. (a) For the implementation of Part 2 and Part 3 of the Project, the Recipient shall establish and maintain throughout Project implementation, an efficient, cost effective and independent grievance mechanism, based on international experience and best practices adapted to the local context, as further described in the Project Implementation Manual.
(b) Without limitation to the provisions of paragraph (a) immediately above, the independent grievance mechanism shall be established for the purpose of, inter alia: (i) clarifying the entitlement of households and individuals to receive benefits from the Project as well as due process if complaints or grievance arise; (ii) implementing such grievance mechanism suitable to the local context in order to protect the rights of the participants; and (iii) designing and implementing an outreach program to inform participants of their rights and duties as well as on the respective procedures.
Grievance Mechanism. (a) The Parties agree that any dispute, claim or controversy arising out of or related to the implementation of the Project shall first be submitted to the grievance mechanism established by the Project and handled by the Project Steering Committee (PSC).
