Base Service. This service is available to the Shipper provided the Shipper holds H-gas in the North Balancing Zone and that holds less than fifteen per cent (15%) of the entry capacity at Taisnières B, up to the maximum required to supply its end customers with L-gas in the North Balancing Zone. It cannot be used to supply new major consumption sites.
Base Service. AddressBook
Base Service. Type of activity / service Description
Base Service. Service Provider will provide required infrastructure to provide desktop telephony services to facilities that are dedicated (locations that house only one company) and shared (locations that will house both Leidos and SAIC) between New SAIC and Leidos and manage vendors associated with delivering the services (e.g., telecom provider, on-site technicians, handsets) • Desktop telephone model will vary depending on the type of telephone system installed at the location and any security requirements that may dictate specific phone models and availability • Service Provider will provide voice mail service to all active lines associated with the Service Recipient • Service Provider will provide access for local, long-distance, and international calling, and manage billing (call accounting) for these services with the associated vendors. • Service Provider shall be responsible for identifying and segregating the charges associated with the Recipient for ongoing billing under the Agreement • Service Provider will provide internal operator and directory services for all locations • Key Service Provider personnel are Xxx Xxxxxx and Xxxx Xxxxxxxx. Should these personnel become unavailable, alternate individuals would be named. The following services are not within the scope of the Service and Service Provider shall not provide any of the following as part of the Service: • Helpdesk support (Level 1) associated with the Services. It is expected that New SAIC and Leidos will establish separate agreements for helpdesk support service. • Ad-hoc support and support for projects outside of normal operations. • Audio and web conferencing facilities. These facilities will be fully separated at the Distribution Date. • Mobile phone and data devices (hot spots) assets, which will be separated at the Distribution Date and any future purchases for Service Recipient shall be the responsibility of Service Recipient • Mobile device management including service contracts with carriers, which will be separated by the Distribution Date. Desktop telephony support for BU sites not managed by ITS Telecommunications Assumptions:
Base Service. Specific description of Service to be provided includes: • Obligations of Service Provider – Service provider shall be responsible for: • payment of claims for the self-insured medical and dental plans (administered by Aetna & Anthem), payment of monthly service fees, payment of runout claims (claims incurred prior to January 1, 2014 but processed after January 1, 2014), • payment of claims and fees for the self-insured pharmacy plan (ESI) and coordination of year-end rebates as needed, • payment of premiums to the fully-insured carriers (CIGNA for life, AD&D, LTD) and to AON Xxxxxx (CIGNA Int’l medical & dental plans, Dominion Dental plan, HMSA, Kaiser, VSP), • payment of administrative fees to vendors for other services (Budco, Conexis, Health Advocate, Staywell, and HDMS), • administration/management as required through the Leidos VEBA, preparation & filing of 5500 & Schedule A for the 2013 plan year, and preparation & filing of any other required documents, • timely invoicing to Service Recipient for services provided and costs of benefits programs, and • continued employment of employees on short-term disability at the Distribution Date (CA only or all states, as determined) and payment of benefits to employees (CA SDI, VSDI, DSL – as appropriate) and notification/coordination with Service Recipient as employees are released to return to work to effect an orderly transition from Leidos to New SAIC. • Obligations of Service Recipient – Service Recipient shall be responsible to: • provide requested information/confirmation to Service Provider in order for Service Provider to fulfill its obligations and ensure accuracy in premium payments and accounting, • fund or reimburse Service Provider for payments made on behalf of Service Recipient to providers and recipients within 30 days, and • coordinate with Service Provider to ensure orderly transition of employees released to return to work from disability from Leidos to New SAIC. • Key functions—which will require regular interface/coordination—include Benefits (Total Rewards/HR), Treasury (Finance), Shared Services (SSC/HR) and Benefits Accounting (SSC/Finance). • Service Provider’s deliverables include monthly documentation of timely payment of claims and fees/premiums, reporting requirements include the provision of monthly total claims paid. • All documentation will be delivered via email. • Service Provider will provide ad hoc reporting as requested by Service Recipient. • Service Provider will provid...
Base Service. Key Service Provider Resources iSTARS Program Lead Xxxx Xxxx iSTARS Task Lead Xxxxx Xxxxxxx • Service Provider shall provide: • iSTARS service – there are no software or hardware deliverables. • Access to iSTARS resources over the internet; Service Provider ensures that the client-server architecture responsible for its websites is available. • Website applications are available 24/7. • Customer service support during normal business hours (8:00 AM to 5:00 PM) Mountain Time. • Service Recipient will provide: • Representatives to participate in Change Control Board activities if applicable to their iSTKS’ website.
Base Service. Service Provider will provide co-located hosting services at Oak Ridge, TN facility with support for Windows, Linux, Solaris and VMware. • Service Provider will provide necessary infrastructure for secure application data storage at the facility. • Service Provider will provide remote monitoring services for performance, application, database monitoring and overall performance reporting. • Service Provider will manage security for the facility in accordance with standards (e.g. SG-3, G-10) established prior to Distribution Date. • Service Provider will provide reliable network connectivity to the location from Service Recipient facilities. • Service Provider will provide 24X7 support to support incident response and resolution. • Service Provider will support scheduled and ad-hoc data backup and system restore activities related to ongoing operations as well as business continuity situations. • Service Provider will perform basic monitoring, troubleshooting of servers, operating systems and applications. • Service Provider will support routine maintenance activities on server environments. • Service Provider will support planning activities related to server/virtual environments that host enterprise applications. • Service Provider will handle required communications with internal/external stakeholders (customers, team members and vendors) to notify / resolve issues • Key Service Provider personnel are Xxxx Xxxxx and Xxxxxxx Xxxxxx. Responsibility for help desk services related to these services is not part of the Service and is expected to be handled as part of a separate commercial agreement between the Service Provider and the Service Recipient (i.e. separate agreement with ISMC).
Base Service. The Base Service Charge payable by you for the Landlord Provided Internet Services provided by us to you are as follows: 150Mbps downstream and 150Mbps upstream data only service £XX.XX Notes: The Base Service Charge per plot is payable by you irrespective of: (i) whether the plot is occupied; and (ii) whether the User at the relevant plot utilises the Internet Service Connection Charge is £0 Router will be supplied with a 12 month Manufacturer’s Warranty Replacement Router Charge -£56.13 (Excl VAT) Minimum Period - 4 years from date on which the Services are first provided to all 297 residential plots and 1 commercial plot to be served pursuant to this Agreement. It is acknowledged and agreed that the plots may be built on a phased basis and that the Services shall be provided, and the Base Service Charge shall be payable, in accordance with the phased completion of the plots. Cancellation Charge: early termination fees will apply should this Agreement be cancelled by you before the end of the Minimum Period. A discounted Base Service Charge has been made available to you based on the Services being provided (and paid for) throughout the Minimum Period and accordingly, the early termination fees payable by you if the Agreement is cancelled by you before the end of the Minimum Period will include (as well as the Replacement Router Charge and a wholesale termination charge for any termination during the first 12 months) an amount equal to the difference between the actual amount paid by you for the Services as at the date of termination and the amount that would have been payable by you for the Services as at the date of termination had a discounted rate not been offered to you by us and our standard charges applied during the period prior to cancellation. You will provide us with the Users Name and Address We will provide monthly statistics reporting We will provide direct access to STL Business Account Manager Monthly performance reporting to include the following: o Total Calls received and the response times o Calls resolved and time taken to resolve o Calls outstanding and next steps for resolution and estimated resolution time
Base Service. In general, alarm monitoring consists of alarm signal recognition via the automated system(s) located in Service Provider’s SOC (security operations center) or backup method by the SOC officer; alarm signal assessment; review of applicable instructions; appropriate notification per instructions; annotation/documentation of actions, findings, etc. in the system or on hardcopy; and additional support/coordination actions as may be required. With respect to the categorization of the alarms (classified, unclassified), the following apply:
Base Service. Service Provider will provide devices and services to provide Mobility Services for Service Recipient’s employees and manage vendors associated with delivering the services (e.g., telecom service providers, on-site technicians, handsets). • Mobile Device model will vary depending on the type of system offered by the Service Provider and specific requirements that may dictate specific models and availability • Service Provider will manage a third party Telecom Expense Management partner (Tangoe) support as it relates to Mobility Services. • Service Provider will manage Blackberry support as it relates to Mobility Services Blackberry provides to Service Recipient. • Service Provider will provide access for international calling, if required, and manage billing (call accounting) for these services with the associated vendors. • Key Service Provider personnel are Xxx Xxxxxx and Xxxxxxx Xxxx Xxxxx. If these personnel become unavailable, alternate individuals will be named by Service Provider.
