CUSTOMER OBLIGATIONS & RESPONSIBILITIES Sample Clauses

CUSTOMER OBLIGATIONS & RESPONSIBILITIES. Customer acknowledges and agrees that Symantec’s ability to perform the Service(s) during the Term may be subject to Customer meeting all of its obligations and Customer responsibilities as described in the Agreement (including without limitation the Customer responsibilities in Clause 2.1 below) during the Term. Customer acknowledges and agrees that Symantec will have no liability whatsoever for any failure to perform the Services(s) if such failure arises out of Customer’s act or omission inconsistent with Customer’s obligations described in the Agreement (including, without limitation the Customer responsibilities described in Clause 2.1 below) which impede Symantec’s ability to perform the Service(s). Without prejudice to the foregoing, any such failure to perform the Service(s) by Symantec due to the foregoing shall not postpone or delay the Term nor be deemed a breach of the Agreement 2.1 The following list of Customer responsibilities is the minimum required to ensure Symantec’s ability to perform the Service(s). At a minimum, Customer is responsible for the following: 2.1.1 Providing reasonable assistance to Symantec, including, but not limited to, providing all technical and license information related to the Service(s) reasonably requested by Symantec, and to enable Symantec to perform the Service(s). 2.1.2 Providing all required hardware, virtual machines, or software necessary for the Symantec log collection platform (to be located at Customer site), and enabling access to such hardware, virtual machines, or software by Symantec (as specified in the Ops Manual). 2.1.3 Providing a permanent, dedicated analog telephone line to support the Out-of-Band Management Solution if Symantec provides an Out-of-Band Management Solution to Customer. Customer is responsible for maintaining the functionality of this dedicated line. Details on the Out-of-Band Management Solution are contained in the Services Description section of this MSS Service Attributes and in the Ops Manual. 2.1.4 Providing Symantec with accurate and up-to-date information, including, the name, email, landline, mobile, and pager numbers for all designated, authorized POC(s) who will be provided access to the SII. 2.1.5 Providing the name, e-mail address, and landline, mobile, and pager numbers for all shipping, installation and security points of contact. 2.1.6 Notifying Symantec at least twelve (12) hours in advance of any scheduled maintenance, network, or system administration activity...

CUSTOMER OBLIGATIONS & RESPONSIBILITIES. The UserID and password are selected by the Customer and they must be used only by the Customer itself. They represent a means of protecting the access to the Customer area through which the Customer manages its domain names or domain names that the Customer is authorized to be managed for others. • The customer acknowledges and warranties that any provided information for Domain Registration, is complete, accurate and up to date. Also the Customer bears the responsibility for the content of any information or document submitted. • Comply with the responsibilities related to Saudi domains as regulated by National mentioned by National Information Center (NIC) ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/en/regulation. • The customer acknowledges and warranties that the customer and its users, will not represent any natural person or legal entity without being authorized to do so. • The customer acknowledges and warranties that its access and use of the SDNRS will be only for lawful purposes. The customer is committed not to use the SDNRS or what is available on it either information, services, or tools to perform any act considered as an offense or a crime under any law in force in Saudi Arabia, regardless to whom that offense or crime was intended for. • Ensure reasonable availability of Customer representative(s) to communicate with STC while resolving a service related request during Office Hours. • Communicate with STC support for any incidents, service requests and any service credit claims, from registered account in the Azer support portal.

CUSTOMER OBLIGATIONS & RESPONSIBILITIES. 8.1 The Customer shall co-operate with Millgate (in each case as far as is necessary to enable Us to effectively carry out its obligations under this Agreement). 8.2 You must provide us with up-to-date contact details of at least one named representative (including email addresses) with whom we are authorised to deal, and promptly notify us of any change in these details. We rely on this information for various reasons including the transmission of Service renewal notices and other important information concerning the Services. You must update us promptly if your address changes. 8.3 Your Customer Status defined as the number of employees, volunteers or similar persons; must be provided on the Order Form and where applicable on our Credit Application Form, acting honestly and in good faith; your Customer Status will influence whether certain clauses of our General Terms and Conditions apply to you. You must update us promptly if your Customer Status changes. 8.4 Where we believe (acting reasonably) that you have inaccurately reported your Customer Status to us, we may ask you to provide information to substantiate your reported Customer Status. If we remain unsatisfied with your response (acting reasonably), we reserve the right to amend your Customer Status on our records accordingly and to apply the standard terms to you in view of that revised Customer Status. We will notify you in writing if we revise your Customer Status in this way. Any dispute that occurs in connection with this clause

CUSTOMER OBLIGATIONS & RESPONSIBILITIES. 6.1 The Customer shall co-operate with Millgate (in each case as far as is necessary to enable Us to effectively carry out its obligations under this Agreement). 6.2 You must provide us with up-to-date contact details of at least one named representative (including email addresses) with whom we are authorised to deal, and promptly notify us of any change in these details. We rely on this information for various reasons including the transmission of Service renewal notices and other important information concerning the Services. You must update us promptly if your address changes. 6.3 Your Customer Status defined as the number of employees, volunteers or similar persons; must be provided on the Order Form and where applicable on our Credit Application Form, acting honestly and in good faith; your Customer Status will influence whether certain clauses of our General Terms and Conditions apply to you. You must update us promptly if your Customer Status changes. 6.4 Where we believe (acting reasonably) that you have inaccurately reported your Customer Status to us, we may ask you to provide information to substantiate your reported Customer Status. If we remain unsatisfied with your response (acting reasonably), we reserve the right to amend your Customer Status on our records accordingly and to apply the standard terms to you in view of that revised Customer Status. We will notify you in writing if we revise your Customer Status in this way. Any dispute that occurs in connection with this clause 6.4 will be handled in accordance with the dispute resolution process set out at clause 18. 6.5 The Customer shall: a) ensure that its employees, affiliates, or sub-contractors co- operate with Us and our employees; b) on receipt of notice from Us that the Service Equipment is available for Delivery, or agreed Services are ready to be deployed, the Customer shall promptly provide suitable access at the relevant premises and Sites or give acceptance to the commencement of Services so that We or its delivery agent can satisfy its obligations under this Agreement. c) ensure that all preparatory work, information, items, or consents required to receive the Services are completed, made available or obtained at the Customer’s own cost in sufficient time to allow Us to complete its work and deliver the relevant Services; d) Promptly furnish Us with such information (including without limitation IP addresses) and documentation as requested to enable the parties to comply with...

CUSTOMER OBLIGATIONS & RESPONSIBILITIES