CUSTOMER RESPONSIBILITES Clause Samples
CUSTOMER RESPONSIBILITES. Blackboard is not responsible for management and actual use of the features and function of the Hosted Software. Customer bears all responsibility for such management and actual use, including, without limitation: BUILDING BLOCKS POLICY. If Customer has implemented the Blackboard Software prior to purchasing Managed Hosting Services or plans to a implement a Building Block, Blackboard recommends the following steps before installing a Building Block on a production system: 1) apply and thoroughly test all Building Blocks in Customer’s test/development environment prior to implementing the Building Block in the production environment; and 2) before requesting an update/upgrade to Blackboard on Customer’s production environment, Customer contacts the vendor of the Building Block or check the Building Blocks Catalog to ensure that Customer has the latest version prior to upgrading Customer’s Hosted Software. If an issue arises with Customer’s Hosted Software, Managed Hosting Service Support will work with Customer to troubleshoot the problem. If Managed Hosting Service Support isolates the problem as related to one or several Building Blocks, Managed Hosting may need to disable the Building Block to further troubleshoot the issue or to restore overall service. BLACKBOARD TRAINING SERVICES™ SCHEDULE SCHEDULE OF TRAINING SERVICES COURSE DELIV GUI ADMIN CERT & USING BB ENHANCE TEACH/LEARN Blackboard Training Services 1. BLACKBOARD ONSITE TRAINING SERVICES 1.1 Blackboard, upon request of Customer, shall provide Onsite Training Services to Customer. To request or schedule a training event for Customer, Customer shall contact its Blackboard Account Manager, who will be designated upon execution of the Agreement. Events are typically scheduled 3 to 6 weeks in advance.
CUSTOMER RESPONSIBILITES. 4.1. Where the Customer is to provide Exchange with information in relation to any Products, System or Services (including specifications of interoperating equipment and software) then such information shall be complete and accurate and shall be supplied to Exchange with the order or completed Schedule.
4.2. The Customer shall co-operate with Exchange to such extent as it is reasonable in relation to Exchange’s performance of its obligations under this Agreement and shall:
4.2.1. provide Exchange, its employees, agents, servants and/or sub-contractors, with full, free and safe access to the Premises and the Site and all facilities reasonably necessary for the Installation, audit and support of the System, Product(s) and Software;
4.2.2. ensure that prior to the Delivery Date the Site is ready for Installation to take place, including the installation of any necessary lightning protection, and ensure that all the necessary permissions or consents relating to the Installation of the Products have been obtained;
4.2.3. be responsible for procuring the connection of the System and Products to the Network and for obtaining all necessary agreements and consents from the Network Operator to bring the System into service through connection to the Network;
4.2.4. have in place, and operate, adequate procedure to back-up the Software and associated messages and other data;
4.2.5. prompt report to Exchange any defect or error in the Products of which the Customer becomes aware and promptly confirm the same in writing.
4.2.6. provide to Exchange any further information which Exchange may reasonably require to fulfil its obligations hereunder;
4.2.7. make available, on request by Exchange, an appropriate representative of the Customer during Installation and Support;
4.2.8. ensure that only authorised callers contact the Exchange customer support centre and work with Exchange as required, and that at least one Customer representative, who has been trained as an authorised caller, is available during Support Hours;
4.2.9. prior to the Ready for Service Date provided necessary telephone numbers and Passwords to enable remote access to the System and notify Exchange promptly of any Changes made to such numbers or passwords; and
4.2.10. notify Exchange of any non-Exchange hardware and software changes that have a direct or indirect effect on the System, at least fourteen (14) days prior to such change.
CUSTOMER RESPONSIBILITES. Provide SCC with a list of users and contact details including email and telephone. • Provide a complete list of log sources to include as a minimum, IP, Name, OS, Location, Application or Service • Ensure log information is being forwarded from all Customer equipment identified in the Technical Specification that has been agreed to be monitored. • Ensure log information is configured to the agreed level • Ensure appropriate license entitlement is in place to retrieve log information from the agreed systems to be monitored. • Proactively resolve/prevent issues happening on infrastructure and applications based on alerts from monitoring tools. • Ensure that all requests for changes to authorised users and groups are sent via Service Request to SCC. • Provide SCC with security Service accounts for access to the agreed log sources where required. • For Equipment located on a Customer site, maintain appropriate security, network, hardware, virtual host Maintain an up to date contact list and notify SCC of any changes. • Provide SCC with Five days’ notice of any scheduled maintenance to the Equipment located on a Customer site • Manage and resolve all Incidents that are unconnected to the Service.
CUSTOMER RESPONSIBILITES. Blackboard is not responsible for management and actual use of the features and function of the Hosted Software. Customer bears all responsibility for such management and actual use, including, without limitation:
CUSTOMER RESPONSIBILITES. Customer will provide facilities for the installation of the System and shall have the following responsibilities:
a.) Customer shall appoint personnel to a project team for the purpose of installing, learning and using the System. The project team shall comprise:
(i) A project leader to interface with eRPortal’s support staff and Customer’s operations
(ii) Key Users representing pertinent departments, including IT, if required
b.) Customer shall work with eRPortal to schedule the training of Customer personnel to be performed by eRPortal and shall supervise the testing and implementation of the System
c.) Customer will also make available to eRPortal any data, information and any other materials required by eRPortal to perform the Professional Services, including, but not limited to, any data, information or materials specifically identified in the Scope of Work or the Implementation Project Data Requirements document (collectively, “Customer Materials”). Customer will be responsible for ensuring that all such Customer Materials are accurate and complete.
CUSTOMER RESPONSIBILITES. As Customer, you agree to provide the following on ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ for all services: • Property Address and description of equipment, labor, materials or services contracted for with starting/completion date. • Project’s Owner name, address, phone number, fax number. • Project’s Customer name, address, phone number, fax number. • Project’s General name, address, phone number, fax number. • Project’s Lender/Surety name, address, phone number, fax number. • Estimated and/or final cost of equipment, labor, materials or services contracted for.
CUSTOMER RESPONSIBILITES