Reactive Maintenance. The system for reactive maintenance rectifies defects identified from inspections, other reports or complaints, which include the following: • lamp change • control gear replacement • lantern (or part) replacement • operational control system, (PECU, Timeclock, Remote Monitoring unit) • circuit protection replacement I upgrade as required • internal wiring • doors and door locks • paint and number as required • safety check for electrical and structural issues • electrical service I connections • fitting of fault plates • all good housekeeping work (e.g. -greasing locks, aligning sign plates, refixing doors etc) Report It online xxxxx://xxx.xxxxxxxxxxx.xxx.xx/report-it or call Environmental Action Line 0207 641 2000 The system of routine preventative maintenance includes: • clean and check • cyclical lamp change as required • cyclical painting as required • cyclical structural testing as required • cyclical electrical testing as required • assessment of asset condition • all good housekeeping work (e.g. -greasing locks, aligning sign plates, refixing doors etc) • identify any items that represent a significant deterioration from the required condition preventing an item from acting in the intended manner that maybe the result of damage or that may be likely to increase the rate of deterioration of another item or cause an unintended hazard or nuisance. Defects identified through reactive and routine maintenance checks categorised and rectified according to the standards summarised below.
Reactive Maintenance. Requests for reactive maintenance will be categorised by the Deputy Clerk of Works and will be classified emergency, urgent or routine. Emergency faults are those where there is an immediate and serious risk of injury to College users. Examples are exposed power cables, structural collapse and situations such as persons locked in rooms. Urgent faults are those where there is a situation which significantly disrupts normal use of a room or area and includes situations such as localised power failures, heating and hot water interruption and building defects including attention to non- closing doors/non-operating locks. Routine faults are those which have no immediate impact upon use of rooms or areas. These include cracked glass where still safe, doors requiring easing and minor building defects. Response times are as follows: The purpose of the above is to ensure that labour is directed to the area where most needed given demands at any specific time. In carrying out the reactive work the maintenance team will liaise with the user in order to minimise any disruption caused by the required work.
Reactive Maintenance. The system for reactive maintenance rectifies defects identified from inspections, other reports or complaints, which include the following: • lamp change • control gear replacement • lantern ( or part) replacement • operational control system, (PECU, Timeclock, Remote Monitoring unit) • circuit protection replacement / upgrade as required • internal wiring • doors and door locks • paint and number as required • safety check for electrical and structural issues • electrical service / connections • fitting of fault plates • all good housekeeping work ( e.g. – greasing locks, aligning sign plates, refixing doors etc) The system of routine preventative maintenance includes: • clean and check • cyclical lamp change as required • cyclical painting as required • cyclical structural testing as required • cyclical electrical testing as required • assessment of asset condition • all good housekeeping work ( e.g. – greasing locks, aligning sign plates, refixing doors etc) • identify any items that represent a significant deterioration from the required condition preventing an item from acting in the intended manner that maybe the result of damage or that may be likely to increase the rate of deterioration of another item or cause an unintended hazard or nuisance. Defects identified through reactive and routine maintenance checks categorised and rectified according to the standards summarised below.
Reactive Maintenance the bidder needs to ensure all the fault tickets logged in the helpdesk tool of the Tenderer are addressed and resolved in timely manner as per the SLA’s defined
Reactive Maintenance. The Contractor shall provide a professionally managed service, for reactive repairs and maintenance 24 hours per day, 365 days per year. It is anticipated that this service will be managed through the CAFM system. All reactive repairs and maintenance up to a value of £1,000 excluding VAT (including labour, materials, profit, overheads and any other relevant costs) shall be carried out within the Contractor’s Lump Sum Price With the exception of emergencies, no works with a value in excess of £1000 excluding VAT to be undertaken without the prior agreement of the Customer. The Helpdesk element of the CAFM system shall be the sole focus of reactive maintenance activities. It is essential that all maintenance staff working on behalf of the Contractor involve themselves fully in the identification of faults. The inherent skills of the Contractor’s staff shall ensure the timely identification and rectification of faults. Both faults identified by Customer and Contractor’s staff must be logged through the CAFM system for quality analysis. Each and every reactive service request must have an associated history, including completion date and time, within the Helpdesk system. The Contractor shall be responsible for meeting minimum response times contained within this Specification to ensure that all reactive tasks are carried out as outlined, so that any reactive repairs are completed with the least inconvenience or disruption to the business of the Customer(s). The Contractor shall at all times ensure that sufficient competent, appropriately trained staff are deployed to cater for the spectrum of planned and unplanned demands on the maintenance services. The Contractor shall ensure that only appropriately trained personnel are dispatched to reactive activities. Where interface with electrical, mechanical or medium to high temperature hot water systems are involved, documented training schemes must be in evidence. With particular cognisance to reactive xxxxxxx, the Contractor must ensure that where a Handyman is utilised to fulfil these activities, documented accredited training schemes have been implemented ahead of systems interface. It is the responsibility of the Contractor to ensure that all statutory Health and Safety requirements are met in respect of maintenance Works and inspections. The Contractor shall inform the Customer, in the first instance of any and all breaches of these regulations together with a programme for rectification and measures to safegu...
Reactive Maintenance. Requests for reactive maintenance will be categorised by the Maintenance Department will be classified emergency, urgent or routine. Emergency faults are those where there is an immediate and serious risk of injury to College users. Examples are exposed power cables, structural collapse and situations such as persons locked in rooms. Urgent faults are those where there is a situation which significantly disrupts normal use of a room or area and includes situations such as localised power failures, heating and hot water interruption and building defects including attention to non-closing doors/non- operating
Reactive Maintenance. Un-planned repairs required restoring operating conditions, plant or equipment are to be avoided. Reactive work shall negatively impact on the performance indicators of the contractor as an occurrence and the reaction itself shall be measured against fixed quality parameters. The contractor shall ensure that a 24-hour per day, 365 days per year facility is available throughout the contract period under the following minimum criteria: A landline (office) phone number for calls during normal working hours. A cell phone number shall be available 24-hour every day of the year, for all emergency An alternative cell phone number (should the first number not be available) A call centre is not a prerequisite, but is advisable. Should neither of the cell phone numbers be available during an emergency, an e-mail to the domicile address shall be sent and an alternative contractor sourced immediately to provide the service under the same contractual conditions at the expense of the main contractor. Reactive maintenance shall be charged at fixed rates as set out in the Pricing Schedule which shall include all supervision, labour, travelling expenses and general costs to attend to the stated level of reactive work. All work shall be approved beforehand by the Service Manager and no claim shall exist for work performed without an approved order number.
Reactive Maintenance. Performance of repair, retrofit, or replacement work on the Utility Systems, Facility or equipment resulting from a failure of the respective System. Repair versus capital replacement determination must be done in accordance with Authority capital asset accounting procedures.
Reactive Maintenance. This element of the Maintenance Programme shall be designed to retain the Centre’s equipment and buildings at normal operational condition through the production of a forward maintenance register. The reactive maintenance element of the Maintenance Programme shall be an ongoing rolling year on year programme, and shall include the following: a maintenance and repair requisition programme aimed at providing accurate records of all corrective actions. This information will be presented to the Authority as part of the regular reporting process.
Reactive Maintenance. In this category work is generated by a problem or fault on the network and is characterised by being unplanned and ad-hoc. In this sense there is an accidental and unexpected change to the systems equilibrium and it is this change that is the impetus for work.
