Reactive Maintenance. The system for reactive maintenance rectifies defects identified from inspections, other reports or complaints, which include the following: • lamp change • control gear replacement • lantern (or part) replacement • operational control system, (PECU, Timeclock, Remote Monitoring unit) • circuit protection replacement I upgrade as required • internal wiring • doors and door locks • paint and number as required • safety check for electrical and structural issues • electrical service I connections • fitting of fault plates • all good housekeeping work (e.g. -greasing locks, aligning sign plates, refixing doors etc) Report It online xxxxx://xxx.xxxxxxxxxxx.xxx.xx/report-it or call Environmental Action Line 0207 641 2000 Routine Maintenance The system of routine preventative maintenance includes: • clean and check • cyclical lamp change as required • cyclical painting as required • cyclical structural testing as required • cyclical electrical testing as required • assessment of asset condition • all good housekeeping work (e.g. -greasing locks, aligning sign plates, refixing doors etc) • identify any items that represent a significant deterioration from the required condition preventing an item from acting in the intended manner that maybe the result of damage or that may be likely to increase the rate of deterioration of another item or cause an unintended hazard or nuisance. Responding to Defects Defects identified through reactive and routine maintenance checks categorised and rectified according to the standards summarised below.
Reactive Maintenance. Requests for reactive maintenance will be categorised by the Deputy Clerk of Works and will be classified emergency, urgent or routine. Emergency faults are those where there is an immediate and serious risk of injury to College users. Examples are exposed power cables, structural collapse and situations such as persons locked in rooms. Urgent faults are those where there is a situation which significantly disrupts normal use of a room or area and includes situations such as localised power failures, heating and hot water interruption and building defects including attention to non- closing doors/non-operating locks. Routine faults are those which have no immediate impact upon use of rooms or areas. These include cracked glass where still safe, doors requiring easing and minor building defects. Response times are as follows: Emergency Fault: response immediate – Fault rectified within 4 hours Urgent Fault: response within 1 hour – Fault rectified by end of working day Routine Fault: response within 2 working days – Fault rectified within 5 working days The purpose of the above is to ensure that labour is directed to the area where most needed given demands at any specific time. In carrying out the reactive work the maintenance team will liaise with the user in order to minimise any disruption caused by the required work.
Reactive Maintenance. The system for reactive maintenance rectifies defects identified from inspections, other reports or complaints, which include the following: • lamp change • control gear replacement • lantern ( or part) replacement • operational control system, (PECU, Timeclock, Remote Monitoring unit) • circuit protection replacement / upgrade as required • internal wiring • doors and door locks • paint and number as required • safety check for electrical and structural issues • electrical service / connections • fitting of fault plates • all good housekeeping work ( e.g. – greasing locks, aligning sign plates, refixing doors etc) Routine Maintenance The system of routine preventative maintenance includes: • clean and check • cyclical lamp change as required • cyclical painting as required • cyclical structural testing as required • cyclical electrical testing as required • assessment of asset condition • all good housekeeping work ( e.g. – greasing locks, aligning sign plates, refixing doors etc) • identify any items that represent a significant deterioration from the required condition preventing an item from acting in the intended manner that maybe the result of damage or that may be likely to increase the rate of deterioration of another item or cause an unintended hazard or nuisance. Responding to Defects Defects identified through reactive and routine maintenance checks categorised and rectified according to the standards summarised below.
Reactive Maintenance the bidder needs to ensure all the fault tickets logged in the helpdesk tool of the Tenderer are addressed and resolved in timely manner as per the SLA’s defined
Reactive Maintenance. Defined as un‐planned repairs required to restore the building, property, grounds or equipment back to operational condition.
Reactive Maintenance. The Contractor shall provide a professionally managed service, for reactive repairs and maintenance 24 hours per day, 365 days per year. It is anticipated that this service will be managed through the CAFM system. All reactive repairs and maintenance up to a value of £1,000 excluding VAT (including labour, materials, profit, overheads and any other relevant costs) shall be carried out within the Contractor’s Lump Sum Price With the exception of emergencies, no works with a value in excess of £1000 excluding VAT to be undertaken without the prior agreement of the Customer. The Helpdesk element of the CAFM system shall be the sole focus of reactive maintenance activities. It is essential that all maintenance staff working on behalf of the Contractor involve themselves fully in the identification of faults. The inherent skills of the Contractor’s staff shall ensure the timely identification and rectification of faults. Both faults identified by Customer and Contractor’s staff must be logged through the CAFM system for quality analysis. Each and every reactive service request must have an associated history, including completion date and time, within the Helpdesk system. The Contractor shall be responsible for meeting minimum response times contained within this Specification to ensure that all reactive tasks are carried out as outlined, so that any reactive repairs are completed with the least inconvenience or disruption to the business of the Customer(s). The Contractor shall at all times ensure that sufficient competent, appropriately trained staff are deployed to cater for the spectrum of planned and unplanned demands on the maintenance services. The Contractor shall ensure that only appropriately trained personnel are dispatched to reactive activities. Where interface with electrical, mechanical or medium to high temperature hot water systems are involved, documented training schemes must be in evidence. With particular cognisance to reactive xxxxxxx, the Contractor must ensure that where a Handyman is utilised to fulfil these activities, documented accredited training schemes have been implemented ahead of systems interface. It is the responsibility of the Contractor to ensure that all statutory Health and Safety requirements are met in respect of maintenance Works and inspections. The Contractor shall inform the Customer, in the first instance of any and all breaches of these regulations together with a programme for rectification and measures to safegu...
Reactive Maintenance. 2.1. Procurement and management of Term and other Contractors for building, electrical and mechanical works required by schools.
Reactive Maintenance. (A) Priority 1 (Emergency) This is a sudden occurrence with serious H&S implications and/or significant impact on business operations. Respond within 15 minutes (during working hours) or 1 hour (out of hours) for making safe any failure that has an immediate threat to life, health and safety, damage to property or may impact significantly on business operations. The rectification period for making safe is 1 hour during working hours or 2 hours from the time of the call for out of hours work. If a permanent fix cannot be made, a temporary solution must be found and the permanent repair undertaken as soon as possible within an agreed time-scale. These two separate events (working hours and out of hours) will have different SLAs on CAFM and will be raised as such. Examples of emergencies would be: • Gas leaks. • Major water leaks. • Total loss of electrical supply to a building. • Total loss of cooling in a server room. • Major structural damage such as the collapse of a ceiling. • Significant health & safety risk to groups or individuals.
Reactive Maintenance. 11.4.1 During the course of the contract the Commissioner’s Authorised Officer will request the Contractor to carry out reactive maintenance repairs.
Reactive Maintenance. 2.6.1 The Provider will implement a reactive maintenance process
