Customer Support Training. During the term of this Agreement, Palm shall, at its expense, provide Licensee with one (1) course per version of the Palm Software of basic and advanced training as it relates to customer support for up to six (6) Licensee employees or outsourced customer care representatives engaged in the technical support of the Palm Software and/or the Licensee Client Software. Palm shall further provide to Licensee, at Palm's expense, similar training for modifications or other revisions to the Palm Software, as it relates to customer support. Training will be conducted at Palm's facilities in Santa Clara, California or another mutually agreeable facility. Each training course shall commence on a mutually agreed upon date. Such training shall cover in detail, the installation, configuration, operation, trouble-shooting, adjustment, test and maintenance of the Palm Software, as it relates to customer support. Palm shall provide copies of the student training guides, and all other necessary materials to each trainee and to Licensee. All other training requested by Licensee and provided by Palm shall be billed at Palm's standard rates.
Customer Support Training. (a) Boeing will provide Buyer with a special customer support credit memoranda in the amount of [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] ($[CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] in July 2004 $’s) per Table 1 and Table 2 Aircraft, subject to escalation to the time of aircraft delivery.
Customer Support Training. FBM shall provide Licensee with initial training on the features and functionalities of the Services via documentation and our knowledge base. Any additional customer support training shall be provided via telephone, Skype or webinars. Alternative training methods are also available for additional customer support training, as may be agreed between the parties from time to time.
Customer Support Training. Within fourteen (14) days of the Effective Date and as requested by Yahoo! from time to time, but not more frequently than four (4) times during any twelve (12) month period, Intelius shall provide training to Yahoo!’s customer care department, without fees, on how to respond to User complaints, questions or issues, regarding, among other things, Intelius Content and using Intelius’ secure web interface to access the Intelius database to update Intelius Content or remove a User from the Intelius database. Intelius will provide Yahoo!’s customer care department with access to its web interface so that Yahoo! customer care employees can update the Intelius database and Intelius Content and to remove or request that Intelius remove an individual from the Intelius database. Additionally, Intelius will provide customer care for issues that cannot be resolved by Yahoo!’s customer care department. Intelius will provide an email alias and telephone number so that Yahoo! can transmit a customer care issue to Intelius and Intelius shall use commercially reasonable efforts to resolve such issues within 24 hours of receiving notice of an issue from Yahoo!.
Customer Support Training. During the term of this Agreement, 3Com shall, at its expense, provide JD with one (1) course per version of the Palm Software of basic and advanced training as it relates to customer support for up to six (6) JD employees engaged in the technical support of the JD Product. 3Com shall further provide to JD, at 3Com's expense, similar training for modifications or other revisions to the Palm Software, as it relates to customer support. Training will be conducted at 3Com's facilities in Mountain View and/or Santa Clara, California or such other mutually agreeable facility. Each training course shall commence on a mutually agreed upon date. Such training shall cover in detail, the installation, configuration, operation, trouble-shooting, adjustment, test and maintenance of the Palm Software, as it relates to customer support. JD shall provide a reasonable quantity of appropriate JD Product units as training aids. 3Com shall provide copies of the student training guides, and all other necessary materials to each trainee and to JD. All other training requested by JD and provided by 3Com shall be billed at 3Com's standard rates.
Customer Support Training. Boeing will provide Buyer with a special customer support credit memoranda in the amount of [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] per Table 1 and Table 2 aircraft, subject to escalation to the time of aircraft delivery. Boeing will provide Buyer with a special customer support credit memoranda in the amount of [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] per Table 3 and Table 4 aircraft, and exercised Purchase Right Aircraft, subject to escalation to the time of aircraft delivery. Such special Customer Support-Training credit memoranda will be issued concurrently with the delivery of each Table 1, Table 2, Table 3, and Table 4 aircraft, may not be assigned without Boeing's expressed consent, and may be used for the final delivery purchase payment, or for other Boeing goods and services, but not for advance payments.
Customer Support Training. Boeing will provide Buyer with a special customer support credit memoranda in the amount of [*] per Table 1 and Table 2 aircraft, subject to escalation to the time of aircraft delivery. Boeing will provide Buyer with a special customer support credit memoranda in the amount of [*] per Table 3 and Table 4 aircraft, and exercised Purchase Right Aircraft, subject to escalation to the time of aircraft delivery. Such special Customer Support-Training credit memoranda will be issued concurrently with the delivery of each Table 1, Table 2, Table 3, and Table 4 aircraft, may not be assigned without Boeing's expressed consent, and may be used for the final delivery purchase payment, or for other Boeing goods and services, but not for advance payments.
Customer Support Training a. End-user Support Obligations. OEM shall be responsible for all front-line support for the Programs. For purposes of this Agreement, the term Support Service is defined as the service provided when a customer identifies an error or has a question regarding installation or use of a Program. There are three levels: "Level 1" is the Support Service provided in response to the customer's initial contact identifying an error or need for basic assistance regarding installation or use. "
Customer Support Training. (a) First Level Support. eBay will provide First Level Support to Customers using the Services. IPIX will provide English-language FAQs, tutorials, and similar aids ("Help Tools") to help eBay users in the use of the Services, including automated, Web-based customer support for the Services consisting of an HTML page with a menu of support topics. eBay will host and maintain the Help Tools on an eBay server. Second and Third Level Support. IPIX will provide Second Level Support to eBay customer support personnel to enable such personnel to respond to Customer inquiries about the Services. If eBay customer support personnel have contacted IPIX to obtain Second Level Support and eBay reasonably determines after following eBay's internal escalation process that IPIX's Second Level Support is insufficient to enable eBay personnel to address a Customer inquiry, eBay personnel may redirect such inquiry directly to IPIX for Third Level Support.
Customer Support Training. 7.1 Bizinline provides customer support by e-mail and telephone regarding Customers’ enquiries in connection with use of the Services. Such support is provided on weekdays (excluding Dutch public holidays) during Bizinline’s ordinary office hours and to the reasonable extent decided upon from time to time in detail by Bizinline.
