Customer Support & Training. During the term of this Agreement, Palm shall, at its expense, provide Licensee with one (1) course per version of the Palm Software of basic and advanced training as it relates to customer support for up to six (6) Licensee employees or outsourced customer care representatives engaged in the technical support of the Palm Software and/or the Licensee Client Software. Palm shall further provide to Licensee, at Palm's expense, similar training for modifications or other revisions to the Palm Software, as it relates to customer support. Training will be conducted at Palm's facilities in Santa Clara, California or another mutually agreeable facility. Each training course shall commence on a mutually agreed upon date. Such training shall cover in detail, the installation, configuration, operation, trouble-shooting, adjustment, test and maintenance of the Palm Software, as it relates to customer support. Palm shall provide copies of the student training guides, and all other necessary materials to each trainee and to Licensee. All other training requested by Licensee and provided by Palm shall be billed at Palm's standard rates.
Customer Support & Training. During the term of this Agreement, 3Com shall, at its expense, provide JD with one (1) course per version of the Palm Software of basic and advanced training as it relates to customer support for up to six (6) JD employees engaged in the technical support of the JD Product. 3Com shall further provide to JD, at 3Com's expense, similar training for modifications or other revisions to the Palm Software, as it relates to customer support. Training will be conducted at 3Com's facilities in Mountain View and/or Santa Clara, California or such other mutually agreeable facility. Each training course shall commence on a mutually agreed upon date. Such training shall cover in detail, the installation, configuration, operation, trouble-shooting, adjustment, test and maintenance of the Palm Software, as it relates to customer support. JD shall provide a reasonable quantity of appropriate JD Product units as training aids. 3Com shall provide copies of the student training guides, and all other necessary materials to each trainee and to JD. All other training requested by JD and provided by 3Com shall be billed at 3Com's standard rates.
Customer Support & Training. Describe the training services, education resources or support forums available to Members. Premium Parking has both customer support and training departments to deliver Premium University online live training sessions or a wealth of instructional videos on dozens of topics related to managing parking with GLIDEPARCS® . Additionally, we have a library of support documents available to our client members. Support : Premium Parking Support
Customer Support & Training. (a) Boeing will provide Buyer with a special customer support credit memoranda in the amount of [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] in [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT]) per Table 8, Table 9, Table 10 and Table 11 model 737-800 Aircraft, subject to escalation to the time of each aircraft delivery.
(b) Should Customer choose to exercise its substitution rights for a Table 9, Table 10, or Table 11 model 737-800 Aircraft to become a model 737-700 aircraft, the special customer support credit memorandum applicable to each such substitution aircraft will be [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] per aircraft, subject to escalation to the time of aircraft delivery. Such special Customer Support-Training credit memoranda will be issued concurrently with the delivery of each Aircraft, may not be assigned without Boeing’s expressed consent, and may be used for the final delivery purchase payment, or for other Boeing goods and services, but not for advance payments. Letter Agreement No. 6-1162-DME-1162 GAC Inc.
Customer Support & Training. 7.1 Bizinline provides customer support by e-mail and telephone regarding Customers’ enquiries in connection with use of the Services. Such support is provided on weekdays (excluding Dutch public holidays) during Bizinline’s ordinary office hours and to the reasonable extent decided upon from time to time in detail by Bizinline.
7.2 Enquiries and/or error notices must be submitted to Bizinline by e-mail or telephone in accordance with the contact information available on the web site.
7.3 In the event the parties have agreed that the Customer should be provided training related to the Services, the parties shall mutually agree upon the time, date and location of training no later than twenty (20) days before such training shall take place. If not otherwise agreed, Bizinline shall be compensated by the Customer for direct costs incurred related to performing the training, such as traveling, allowance, etc. Bizinline shall have the right to assign the training to an acknowledged training partner at no additional cost to the Customer. Payment for training shall be made against invoice within thirty (30) days. It is the responsibility of the Customer to (a) to provide for a suitable location where the training can take place equipped with a computer connected to Internet and to a projector, and (b) to invite and make sure all relevant delegates will attend and to inform about the time, date, location and necessary preparations.
Customer Support & Training. (a) First Level Support. eBay will provide First Level Support to Customers using the Services. IPIX will provide English-language FAQs, tutorials, and similar aids ("Help Tools") to help eBay users in the use of the Services, including automated, Web-based customer support for the Services consisting of an HTML page with a menu of support topics. eBay will host and maintain the Help Tools on an eBay server. Second and Third Level Support. IPIX will provide Second Level Support to eBay customer support personnel to enable such personnel to respond to Customer inquiries about the Services. If eBay customer support personnel have contacted IPIX to obtain Second Level Support and eBay reasonably determines after following eBay's internal escalation process that IPIX's Second Level Support is insufficient to enable eBay personnel to address a Customer inquiry, eBay personnel may redirect such inquiry directly to IPIX for Third Level Support.
Customer Support & Training a. End-user Support Obligations. OEM shall be responsible for all front-line support for the Programs. For purposes of this Agreement, the term Support Service is defined as the service provided when a customer identifies an error or has a question regarding installation or use of a Program. There are three levels: "Level 1" is the Support Service provided in response to the customer's initial contact identifying an error or need for basic assistance regarding installation or use. "Level 2" is the Support Service provided to reproduce and attempt to correct any error, to find that the service provider cannot reproduce such error, or for more advanced questions regarding installation or use. "Level 3" is the Support Service provided to isolate the error at the component level of the Programs. OEM shall be responsible for all Levex 0 xxx Level 2 Support Service and Marimba shall be responsible for all Levex 0 Xxxport Service for copies of Programs distributed by OEM hereunder (which support shall be provided by Marimba directly to OEM's designated support managers only). As soon as reasonably practicable after general release (but in no event later than with respect to Marimba's other resellers or distributors), Marimba shall provide Updates at no charge directly to OEM for use and distribution pursuant to the license grants set forth in Section 1 of this Agreement.; notwithstanding the foregoing, Updates may be distributed by OEM only to end-user customers for which OEM has paid Marimba an annual support and maintenance fee in accordance with Section 5.a. below. Marimba will use commercially reasonable efforts to provide advance notice to OEM of each Update.
Customer Support & Training. Describe the training services, education resources or support forums available to Members. HotSpot Parking will provide remote and/or on-site training and training manuals prior to the launch of the system. XxxXxxx’s training program will accommodate the various roles of administration. In addition to these roles, training will be provided with the rollout of new functionalities, upgrades, service packages, etc. At HotSpot Parking, we designate a Training Lead that is committed to the growth and success of our clients’ launch and any questions they may have along the way. The HotSpot Training Lead will schedule training sessions and routine follow-up calls with staff to ensure things are running smoothly and there are no unanswered questions. Training Materials: HotSpot Parking provides training materials such as manuals and instructional videos relevant to each department. For example, Finance receives instructional material on accessing the expenditures tab located in the online dashboard and options for downloading the necessary information (CSV, PDF, Excel). Training sessions are held Virtually, Instructor Led via City Classrooms or multiple computers. The only requirement is internet access and a screen for viewing. An option to Train the Trainer is also available, as well as the ability to train on-site, though costs may be incurred (if we do not have an office in the location). HotSpot’s 24/7 bilingual customer support team is also always available to assist with questions and walk-throughs. Training Implementation: HotSpot Parking will provide training and support to all administrators of the system. This is expanded as follows: - Administrative/Finance Back-office training: To provide staff with a clear understanding and functionality of the system, features and processes from the HotSpot Administrative Dashboard; including finance and revenues, reporting, parking management and operations. Training Agenda and Content is as follows: • Overview of the HotSpot Application from the Users Perspective • Overview of HotSpot’s Administrative Dashboard, Role Creation and Feature Tabs • Demonstration of typical queries and reports • Demonstration of analytic capabilities • Demonstration of expenditure reporting and ability to self-audit the system • Demonstration of Ticket Lifecycle and varying action stages • Overview of Parking Change Options, Event Management and Change Logs Enforcement Procedure Training: Enforcement Training will prepare Officers wit...
Customer Support & Training. Boeing will provide Buyer with a special customer support credit memoranda in the amount of [*] per Table 1 and Table 2 aircraft, subject to escalation to the time of aircraft delivery. Boeing will provide Buyer with a special customer support credit memoranda in the amount of [*] per Table 3 and Table 4 aircraft, and exercised Purchase Right Aircraft, subject to escalation to the time of aircraft delivery. Such special Customer Support-Training credit memoranda will be issued concurrently with the delivery of each Table 1, Table 2, Table 3, and Table 4 aircraft, may not be assigned without Boeing's expressed consent, and may be used for the final delivery purchase payment, or for other Boeing goods and services, but not for advance payments.
Customer Support & Training. (a) Boeing will provide Buyer with a special customer support credit memoranda in the amount of [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] ($[CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] in July 2004 $’s) per Table 1 and Table 2 Aircraft, subject to escalation to the time of aircraft delivery.
(b) Boeing will provide Buyer with a special customer support credit memoranda in the amount of [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] ($[CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] in July 2006 $’s) per Table 3 and Table 4 Aircraft, subject to escalation to the time of aircraft delivery.
(c) Boeing will provide Buyer with a special customer support credit memoranda in the amount of [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] ($[CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] in July 2007 $’s) per Table 5 and Table 6 Aircraft, subject to escalation to the time of aircraft delivery. P.A. No. 2910 GOT SA-13 GAC Inc. Letter Agreement No. 6-1162-DME.0524R2
(d) Should Customer choose to exercise its substitution rights for a Table 4 model 737-800 Aircraft to become a model 737-700 aircraft, the special customer support credit memorandum applicable to each such Table 4 substitution model 737-700 aircraft will be [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] ($[CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] in July 2006 $’s) per aircraft, subject to escalation to the time of aircraft delivery.
(e) Should Customer choose to exercise its substitution rights for a Table 5 or Table 6 model 737-800 Aircraft to become a model 737-700 aircraft, the special customer support credit memorandum applicable to each such Table 5 or Table 6 substitution model 737-700 aircraft will be [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] ($[CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQU...
