Customer Support & Training. During the term of this Agreement, Palm shall, at its expense, provide Licensee with one (1) course per version of the Palm Software of basic and advanced training as it relates to customer support for up to six (6) Licensee employees or outsourced customer care representatives engaged in the technical support of the Palm Software and/or the Licensee Client Software. Palm shall further provide to Licensee, at Palm's expense, similar training for modifications or other revisions to the Palm Software, as it relates to customer support. Training will be conducted at Palm's facilities in Santa Clara, California or another mutually agreeable facility. Each training course shall commence on a mutually agreed upon date. Such training shall cover in detail, the installation, configuration, operation, trouble-shooting, adjustment, test and maintenance of the Palm Software, as it relates to customer support. Palm shall provide copies of the student training guides, and all other necessary materials to each trainee and to Licensee. All other training requested by Licensee and provided by Palm shall be billed at Palm's standard rates.
Customer Support & Training. (a) Boeing will provide Buyer with a special customer support credit memoranda in the amount of [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] in [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT]) per Table 8, Table 9, Table 10 and Table 11 model 737-800 Aircraft, subject to escalation to the time of each aircraft delivery.
(b) Should Customer choose to exercise its substitution rights for a Table 9, Table 10, or Table 11 model 737-800 Aircraft to become a model 737-700 aircraft, the special customer support credit memorandum applicable to each such substitution aircraft will be [CONFIDENTIAL PORTION OMITTED AND FILED SEPARATELY WITH THE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT] per aircraft, subject to escalation to the time of aircraft delivery. Such special Customer Support-Training credit memoranda will be issued concurrently with the delivery of each Aircraft, may not be assigned without Boeing’s expressed consent, and may be used for the final delivery purchase payment, or for other Boeing goods and services, but not for advance payments. Letter Agreement No. 6-1162-DME-1162 GAC Inc.
Customer Support & Training. Describe the training services, education resources or support forums available to Members. ParkMobile offers help guides and FAQs for both ParkMobile users and client staff. For users, detailed FAQs, guides, video demos and technical help articles are available in the ParkMobile app or website 24/7. For client staff, ParkMobile is prepared to provide thorough and ongoing training to ensure all designated personnel are comfortable using ParkMobile’s back-office systems before launch. Because there is no physical hardware involved, we find that web-based training is most effective because it allows for training to be delivered via more frequent sessions over several weeks rather than a smaller number of longer, in-person sessions. These sessions can be recorded and shared with staff who could not attend due to scheduling or seating constraints. ParkMobile is also available to conduct on-site training if that is the client’s preference. Training sessions are generally broken out for the following types of personnel users: Admin Users (Reporting and Policies in ParkMobile 360) ● Update rates and policies in real-time ● Run, customize, export, and schedule recurring operational and financial reports ● Create and manage user login credentials ● Overview of ParkMobile user process Read only-users (Reporting and Policies in ParkMobile 360) ● Full access to viewing operational and financial reports, but no ability to make changes Enforcement-oriented users ● Verify parking credentials in real-time in the field, in conjunction with integrated enforcement systems Read-only users (Customer Transaction Lookup) ● Quickly look up vehicle plate numbers to verify all associated parking history ● Simple interface is ideal for reception or office staff who handle customer inquiries about reviewing and waiving violations Enforcement training is scheduled at the convenience of the client’s parking enforcement team. Training will consist of multiple 1-hour training sessions leading up to the go-live date. Enforcement training focuses on the workflow to check mobile parking sessions through the enforcement platform. During the training sessions, officers can ask questions about the platform and how to use it effectively. ParkMobile will also provide client staff with all necessary training materials, including instructional how-to videos that can be accessed 24/7 via our ParkMobile Zone Parking training website. Training materials are updated regularly as needed.
Customer Support & Training. During the term of this Agreement, 3Com shall, at its expense, provide JD with one (1) course per version of the Palm Software of basic and advanced training as it relates to customer support for up to six (6) JD employees engaged in the technical support of the JD Product. 3Com shall further provide to JD, at 3Com's expense, similar training for modifications or other revisions to the Palm Software, as it relates to customer support. Training will be conducted at 3Com's facilities in Mountain View and/or Santa Clara, California or such other mutually agreeable facility. Each training course shall commence on a mutually agreed upon date. Such training shall cover in detail, the installation, configuration, operation, trouble-shooting, adjustment, test and maintenance of the Palm Software, as it relates to customer support. JD shall provide a reasonable quantity of appropriate JD Product units as training aids. 3Com shall provide copies of the student training guides, and all other necessary materials to each trainee and to JD. All other training requested by JD and provided by 3Com shall be billed at 3Com's standard rates.
Customer Support & Training. Describe the training services, education resources or support forums available to Members. HotSpot Parking will provide remote and/or on-site training and training manuals prior to the launch of the system. XxxXxxx’s training program will accommodate the various roles of administration. In addition to these roles, training will be provided with the rollout of new functionalities, upgrades, service packages, etc. At HotSpot Parking, we designate a Training Lead that is committed to the growth and success of our clients’ launch and any questions they may have along the way. The HotSpot Training Lead will schedule training sessions and routine follow-up calls with staff to ensure things are running smoothly and there are no unanswered questions. Training Materials: HotSpot Parking provides training materials such as manuals and instructional videos relevant to each department. For example, Finance receives instructional material on accessing the expenditures tab located in the online dashboard and options for downloading the necessary information (CSV, PDF, Excel). Training sessions are held Virtually, Instructor Led via City Classrooms or multiple computers. The only requirement is internet access and a screen for viewing. An option to Train the Trainer is also available, as well as the ability to train on-site, though costs may be incurred (if we do not have an office in the location). HotSpot’s 24/7 bilingual customer support team is also always available to assist with questions and walk-throughs. Training Implementation: HotSpot Parking will provide training and support to all administrators of the system. This is expanded as follows: - Administrative/Finance Back-office training: To provide staff with a clear understanding and functionality of the system, features and processes from the HotSpot Administrative Dashboard; including finance and revenues, reporting, parking management and operations. Training Agenda and Content is as follows: • Overview of the HotSpot Application from the Users Perspective • Overview of HotSpot’s Administrative Dashboard, Role Creation and Feature Tabs • Demonstration of typical queries and reports • Demonstration of analytic capabilities • Demonstration of expenditure reporting and ability to self-audit the system • Demonstration of Ticket Lifecycle and varying action stages • Overview of Parking Change Options, Event Management and Change Logs Enforcement Procedure Training: Enforcement Training will prepare Officers wit...
Customer Support & Training. Describe the training services, education resources or support forums available to Members. The OperationsHERO Client Service team conducts Onboarding Meetings with clients when they start their implementation journey and check-in calls throughout. We offer ongoing virtual training opportunities, interactive product guides, recorded training, and technical help documentation to clients to support their learning and growth during implementation and post-implementation as they move into a support mode.
Customer Support & Training. 7.1 Bizinline provides customer support by e-mail and telephone regarding Customers’ enquiries in connection with use of the Services. Such support is provided on weekdays (excluding Dutch public holidays) during Bizinline’s ordinary office hours and to the reasonable extent decided upon from time to time in detail by Bizinline.
7.2 Enquiries and/or error notices must be submitted to Bizinline by e-mail or telephone in accordance with the contact information available on the web site.
7.3 In the event the parties have agreed that the Customer should be provided training related to the Services, the parties shall mutually agree upon the time, date and location of training no later than twenty (20) days before such training shall take place. If not otherwise agreed, Bizinline shall be compensated by the Customer for direct costs incurred related to performing the training, such as traveling, allowance, etc. Bizinline shall have the right to assign the training to an acknowledged training partner at no additional cost to the Customer. Payment for training shall be made against invoice within thirty (30) days. It is the responsibility of the Customer to (a) to provide for a suitable location where the training can take place equipped with a computer connected to Internet and to a projector, and (b) to invite and make sure all relevant delegates will attend and to inform about the time, date, location and necessary preparations.
Customer Support & Training. Boeing will provide Buyer with a special customer support credit memoranda in the amount of [*] per Table 1 and Table 2 aircraft, subject to escalation to the time of aircraft delivery. Boeing will provide Buyer with a special customer support credit memoranda in the amount of [*] per Table 3 and Table 4 aircraft, and exercised Purchase Right Aircraft, subject to escalation to the time of aircraft delivery. Such special Customer Support-Training credit memoranda will be issued concurrently with the delivery of each Table 1, Table 2, Table 3, and Table 4 aircraft, may not be assigned without Boeing's expressed consent, and may be used for the final delivery purchase payment, or for other Boeing goods and services, but not for advance payments.
Customer Support & Training. (a) First Level Support. eBay will provide First Level Support to Customers using the Services. IPIX will provide English-language FAQs, tutorials, and similar aids ("Help Tools") to help eBay users in the use of the Services, including automated, Web-based customer support for the Services consisting of an HTML page with a menu of support topics. eBay will host and maintain the Help Tools on an eBay server. Second and Third Level Support. IPIX will provide Second Level Support to eBay customer support personnel to enable such personnel to respond to Customer inquiries about the Services. If eBay customer support personnel have contacted IPIX to obtain Second Level Support and eBay reasonably determines after following eBay's internal escalation process that IPIX's Second Level Support is insufficient to enable eBay personnel to address a Customer inquiry, eBay personnel may redirect such inquiry directly to IPIX for Third Level Support.
Customer Support & Training. FBM shall provide Licensee with initial training on the features and functionalities of the Services via documentation and our knowledge base. Any additional customer support training shall be provided via telephone, Skype or webinars. Alternative training methods are also available for additional customer support training, as may be agreed between the parties from time to time.
