General Customer Responsibilities Clause Samples
General Customer Responsibilities. 15.1 The Customer shall:
(a) Provide appropriate Platform connectivity to allow Interactive to deploy the management tools.
(b) Maintain the Devices at the Customer Location in good working order in an environmentally controlled and secure location and in accordance with the equipment manufacturer’s standard environmental and power conditions.
(c) Provide sufficient power, cooling, and rack space at the Customer Location for all Devices.
(d) Maintain the relationships and valid contracts with vendors and suppliers for the Customer owned hardware and software, including but not limited contracts relating to license currency and support arrangements.
(e) Provide Interactive with the required access and appropriate permissions to allow Interactive to manage the environment.
(f) For any services that are not under Interactive managed services, notify Interactive of their planned maintenance activities, to avoid monitoring alerts being triggered. The Customer acknowledges that any outages resulting from these activities will be deducted for the purpose of SLA calculations.
(g) Rectify any issues communicated to the Customer by the Interactive within 5 Business Days concerning the Customer's services, facilities, or activities, to facilitate Interactive in maintaining the provision of services.
(h) Provide necessary information, promptly within 5 Business Days of request, including but not limited to documentation and designs to enable Interactive to continue to provide the Services.
(i) Ensure all software and hardware on the in-scope Devices and systems are current and have an active support contract with the vendor and/or Interactive hardware maintenance for the duration of the Individual Term or until the Device is decommissioned.
(j) Provide all administration/root level credentials and logon information for all in scope Devices or systems to enable Interactive to perform the Services.
(k) The Customer shall have appropriate software licensing for all Devices or systems for the Service Term.
15.2 Additional Customer responsibilities may be set out in the CMS SOW and the relevant Service Description.
General Customer Responsibilities. Cisco’s provision of the Cloud Service is dependent on Your compliance with Section 1.3 above and Cisco will not be liable for your failure to comply..
General Customer Responsibilities. You are responsible for any and all use and misuse of your phone, whether authorized by you or not. This includes payment of any third party charges, which may be included on your Cellular One bill, such as long distance, downloads, or purchases. If you dispute any such charges, it is your responsibility to resolve disputes directly with the third party. You agree to comply with all applicable laws, rules, regulations, and tariffs and not to use your cellular service or equipment in a way that ▇▇▇▇▇ our network or any person or entity.
General Customer Responsibilities. Completion of the Services is contingent upon Customer fulfilling the following responsibilities: · Customer will designate qualified personnel to assist Aegis Identity who are properly trained and have the requisite knowledge of Customer’s environment and identity related processes. · Provide information and resources in a timely manner as needed by Aegis Identity to complete the Services. Lack or inability to engage this assistance may result in a material change of project schedule, invoicing and/or pricing. · Complete Customer responsibilities and tasks on the dates agreed upon by the parties. · Be readily available to answer questions when required by Aegis Identity. · Provide needed approvals in a timely manner. · Provide remote access to any facilities and systems necessary for completion of the Services. · Customer will designate qualified personnel to maintain the identity management solution provided by Aegis Identity.
General Customer Responsibilities. With respect to the "Specs" hereafter referenced, the Specs will consist of either or both the API Service Gateway specifications for HTTP S or the SMPP API Service Gateway reference guides set forth in Mosaic's AUP. It is understood that while Customer may use either or both of the Specs for the purpose of sending or receiving SMS messages, each Active SMS TN must be assigned to only one of the Specs.
(i) In order for Mosaic to provide and Customer to receive the SMS Service described herein, Customer’s accepted interface must be capable of routing SMS text messages in accordance with the Specs.
(ii) Customer’s network connection point must be capable of receiving SMS text messages in accordance with the Specs, and for which the destination is a subscriber or end-user of Customer.
(iii) Customer will comply with rules and obligations set forth by the FCC and/or MMA (Mobile Messaging Association).
General Customer Responsibilities. I. Provide a dedicated Project Manager to serve as the primary Customer point-of-contact for this project and represent the Customer on the necessary project planning and implementation tasks and responsibilities.
II. Assistance with overall project oversight and management to include ensuring availability of the Customer Functional Subject Matter Experts for input to and participation during: requirements, specifications, test plans creation and test plan execution activities, Simulation and Go-Live.
III. Customer will work with S&S to identify requirements for those business procedures that have been modified since the original enQuesta Go-Live. Note that changes in process not supported by enQuesta may result in changes in project scope.
IV. Ensure that the current enQuesta 3e data environment is clean prior to the data conversion to enQuesta 4. The Customer’s data cleansing activities must be completed by the beginning of the second conversion test and include fixing all “bad” records identified during the initial conversion process. Clean data entails completing end of day enQuesta tasks, such as work order, hand held, cash, and credit and collection run sheets. Except for the billing run sheet, where S&S will provide specific instructions on how and when to do a data cut so that we are able to do a billing parallel data validation test, clean data generally entails that there are no open batches in the system and that any daily/ weekly/ monthly and interface run sheets have been completed if they have been started. Run sheets, save for billing, should be complete by the beginning of each data cut and conversion. S&S will provide specific instructions and documentation on how to prepare your existing environment and how to execute a data cut for each data conversion.
V. Participate in data conversion/ data validation through the use of existing enQuesta 3e version to enQuesta 4 comparisons and reviewing reports.
VI. Sign off on project related documents and deliverables including: requirements; specifications; and testing, including interfaces.
VII. The Customer maintains primary responsibility for testing enQuesta 4 functionality once deployed to the Train/ Test environment. Primary responsibility to create and execute a set of Test Cases that will ensure the system is tested thoroughly by the Customer prior to Simulation. Ensure that key personnel and users successfully complete end-user training offered remotely and/or onsite. The Customer bears th...
General Customer Responsibilities. The Customer is responsible for the following: ● Using Service according to terms and conditions set in the Agreement and its annexes ● Accurately describing any required Support using Support Tickets as required from time to time ● Accurately describing any required Development using Development Tickets as required from time to time ● Acceptance of the delivery of Service and Support monthly within 30 days of the invoicing date of the delivery ● Acquiring and maintaining any hardware, software and connections that are required to access the Service. ● Informing the Supplier of any items or information that is necessary to deliver the Service or Support, including but not limited to answering questions and participating in needed meetings (such as specification, planning and acceptance related meetings) ● Observing and complying with license terms of any Software including but not limited to Eficode Software ● Paying all non-disputed invoices according to the payment terms. ● Not using the Service to conduct or promote any illegal activity or allow such activity to be carried out using the Service. ● In case Service includes on-premises components hosted by Customer, Supplying a sufficient environment and infrastructure such as Servers and networking infra to run the Software and Services (subject to Supplier specifications) ● Making backup copies of the Customer’s own data and data files outside of the Service.
General Customer Responsibilities. Provide all sufficient and relevant information required to complete site survey.
General Customer Responsibilities. In addition to any responsibilities set out above, Customer will: • Designate no more than two (2) persons per location as site coordinators who will be contacts for Global Crossing or vendors/contractors dispatched by Global Crossing for maintenance and installation activities. • Designate no more than two (2) persons who will be the primary points of contact for all other operational and administrative matters related to the Services. • Designate one primary contact (1) to receive status reports regarding installations, outages, maintenance activities and other communications related to the Services • Ensure that all DCE on its premises that connects to the Services is certified as compliant with the Service requirements, homologation requirements and will perform in accordance with published technical specifications or as reasonably required by Global Crossing. Customer is responsible for extending the Customer computing platform to the LAN port on the DCE, including providing the appropriate media adapter/cables for connecting to the local exchange carrier, incumbent carrier, or other network provider's services. • Provide a safe and hazard-free environment for Global Crossing personnel (including its subcontractors) to enter and work at all Sites. If hazardous material or other unsafe or unlawful conditions are discovered at such locations, Global Crossing may cease performance of affected Services. • Provide Global Crossing or its contractors access to its facilities reasonably required by Global Crossing to perform the Services. • Ensure that the DCE installation location is no more than six feet (two Meters) from the local access demarcation point. It is the responsibility of the Customer to order the demarcation point within this six-foot radius and to order the transport demarcation point through Global Crossing at this location.
General Customer Responsibilities