Complaint/Grievance Procedure. All complaints and grievances shall be taken up in the following manner: Complaint Procedure - Step No. 1 It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he/she has first given his/her Supervisor the opportunity of adjusting his/her complaint. The employee who may have the assistance of a Union Committee person or xxxxxxx shall discuss the complaint with the Supervisor, within seven (7) calendar days after the circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the employee and it is understood that no grievance may be filed where the circumstances giving rise to such grievance occurred more than seven (7) calendar days prior to the employee discussing his/her complaint with the Supervisor. The Supervisor shall give a verbal decision within seven (7) calendar days following the discussion. Any settlement achieved at the complaint stage is without prejudice or precedent to the parties in any other existing or future matters, but is with prejudice to the specific complaint that has been resolved. Failing settlement, the complaint may then be taken up as a written grievance within seven (7) calendar days following advice of the Supervisor’s decision in the following manner: Step No. 2 Within seven (7) calendar days from receipt of the decision under the complaint stage Step 1, a Union Representative may submit the grievance in writing to the Administrator. A meeting will then be held between the Administrator, and/or designate, the griever and up to a total of two Union representatives (Union Committee members and/or stewards combined) within seven (7) calendar days of the decision under the complaint stage Step No. 1, unless such time frame is extended by mutual written agreement of the parties. It is agreed that the Employer’s representatives and the Union’s representatives in attendance will be the representatives appropriate for the issue(s) in the grievance. A CAW Local and/or National representative and the griever may be present at the meeting. It is further understood that the Administrator, or his/her designate, may have such counsel and assistance as he/she may desire at such meeting. There shall be an equal number of representatives from both sides with the griever excluded from the formula. The decision of the Administrator shall be delivered in writing within seven (7) cal...
Complaint/Grievance Procedure. 14.1 It is the mutual desire of the parties to this agreement that employee complaints be resolved as quickly as possible. It is generally understood that an employee does not have a grievance until the immediate supervisor has been given an opportunity to resolve the complaint. For the purpose of this Article 14, working days shall mean those of the employee with the complaint or grievance.
Complaint/Grievance Procedure. Employee(s) will use Board Policy GBM-AR - Staff Complaints, for resolution of Employee grievances and complaints.
Complaint/Grievance Procedure. All complaints and grievances shall be taken up in the following manner: Step No. 1 An employee having a question or complaint shall refer it to his immediate supervisor within eight (8) working days of the actual occurrence leading to the question or complaint. At this stage, the employee may be accompanied by a Union Xxxxxxx, if he so desires. The Supervisor shall reply to the employee, giving the answer to the complaint or question within five (5) working days from date of submission. Step No. 2 If the grievance is not settled, the aggrieved employee may submit his grievance to the Administrator within five (5) working days, at which time a meeting shall be scheduled within the following ten (10) working days. The Administrator shall consider the grievance in the presence of the person or persons presenting same and render a decision in writing within ten (10) working days following the meeting. The aggrieved employee shall have the assistance of his Xxxxxxx, if he so desires. Step No. 3 If the reply of the Administrator, or his designate, is not satisfactory to the employee, the matter may then be submitted to arbitration and the following rules governing arbitration must apply. The notification of arbitration must be made within ten (10) working days after Step No. 2 above is completed. Any of the time allowances above may be extended by mutual agreement of the parties. In determining the time within which any action is to be taken or completed under the terms of this Agreement, such time limits shall be exclusive of Saturdays, Sundays and paid holidays. An employee subject to disciplinary action which is to be recorded in the employee’s personnel file, shall have the right, if she so requests, to the presence of Union Xxxxxxx or Union committee member or, if either of the above are not available, a member representative of the employee’s choice who is working on the current shift. The employee shall be advised in advance of the meeting by the employer of this right.
Complaint/Grievance Procedure. Confidential Contract Employee(s) will use Board Policy GBM-AR - Staff Complaints, for resolution of Confidential Contract Employee grievances and complaints. For clarification:
Complaint/Grievance Procedure. 14.01 Any complaint, disagreement or difference of opinion between the Company, the Union, or the employees covered by this Agreement, which concerns the interpretation or application of the terms and provisions of this Agreement, shall be considered a grievance.
Complaint/Grievance Procedure. 5.01 It is agreed that all possible means will be used to settle disputes within the framework of the Festival and the Union.
Complaint/Grievance Procedure. 8.01 (a) It is the mutual desire of the Company and the Union that complaints of employees shall be discussed as quickly as possible. Both parties, therefore, recognize that the Supervisor should be informed as quickly as possible of the nature of the complaint. The employee may, if he/she so desires, have the assistance of his/her Xxxxxxx, or the Xxxxxxx may take the complaint to the immediate Supervisor on the employee's behalf. The immediate Supervisor shall render a verbal answer to the complaint within three (3) working days of having received such complaint. A complaint must be lodged within seven (7) working days after the cause of the complaint shall have become known.
Complaint/Grievance Procedure. An effort shall be made to settle grievances fairly and promptly and it is understood that an employee (or group of employees), with the assistance of a union xxxxxxx, has no grievance until she has first given her Department Head or her designate the opportunity of adjusting her complaint. Failing satisfactory resolution then the matter will be referred to step 1 of the formal grievance procedure.
Complaint/Grievance Procedure. Any grievance alleging unjust discharge or suspension shall be treated as a special grievance placed in writing, dated and signed and presented directly to the General Manager or designate within three (3) working days of the occurrence at step No. of the grievance procedure. The matter shall proceed from there, including arbitration if necessary.
