Staffing; Training. (a) King agrees that from and after the Promotion Commencement Date, the King Sales Force will be staffed with at least *** full-time Sales Representatives (subject to vacancies consistent with average vacancy rate experienced by King across its total sales force) who are actively promoting the Product in accordance with the Launch Plan or Annual Plan (the “Minimum Sales Force Level”); provided that King may meet such requirement to actively promote the Product by promoting the Product through P2 Details and P3 Details. Throughout the remainder of the Term, King shall use its commercially reasonable efforts to ensure that the number of Sales Representatives comprising the King Sales Force meets or exceeds the Minimum Sales Force Level, including by promptly filling all vacant positions in the King Sales Force resulting from resignations or terminations.
(b) King shall be solely responsible for all costs and expenses of compensating its Sales Representatives. Consistent with applicable Legal Requirements, King shall pay incentive compensation to its Sales Representatives with respect to the Product in accordance with King’s incentive compensation plan for King’s own products; it being understood that, (i) through ***, King shall determine the target incentive payment for the Product in a manner consistent with the way in which King determines the target incentive payment for pharmaceutical drug products that are promoted in the ***, are of a similar market size and patent life, and represent a similar commercial opportunity; and (ii) thereafter, King shall determine the target incentive payment for the Product in a manner consistent with the way in which King determines the target incentive payment for pharmaceutical drug products promoted by King that are of a similar market size and patent life, and represent a similar commercial opportunity. King shall notify its Sales Representatives prior to the Promotion Commencement Date, or coinciding with the launch of the Product and consistent with its procedures for King’s other products, of the total potential incentive compensation for the Product. Promptly after the adoption by King of an incentive compensation payment plan with respect to the Product pursuant to this Agreement and any material amendments thereto, King shall provide to Depomed *** for the Product pursuant to such plan.
(c) Depomed shall make available to King any training materials created by Depomed prior to the Effective Date at Depomed’s o...
Staffing; Training. Santarus shall be solely responsible for all costs and expenses of compensating its Sales Representatives. Consistent with applicable Legal Requirements, Santarus shall pay incentive compensation to its Sales Representatives with respect to the Products in accordance with Santarus’ incentive compensation plan for Santarus’ other products. Santarus shall periodically provide training to each of its Sales Representatives, and shall update its training materials as appropriate.
Staffing; Training. Santarus shall be solely responsible for all costs and expenses of compensating the Santarus Sales Force. Santarus will develop training materials for the Santarus Sales Force with respect to the Product. Santarus will provide each of S2 and VeroScience with the opportunity to review key training materials related to the Product and prepared by Santarus by delivering copies of such training materials to S2 and VeroScience. S2 and VeroScience shall have [***] ([***]) business days after their receipt of the training materials to provide comments on such training materials, which Santarus shall reasonably consider in good faith to ensure that such training materials are not inconsistent with the scientific and medical information for the Product. Promptly after the Effective Date, S2 shall provide to Santarus copies of any training materials in its possession and shall provide reasonable assistance from time to time with Santarus’ efforts to develop training materials. *** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
Staffing; Training. Franchisee or its approved manager shall employ qualified personnel sufficient to staff all positions at the Hotel, as prescribed in the Manual.
1. All personnel employed at the Hotel in those positions designated by Franchisor to receive training shall attend and successfully complete such initial and other training programs as Franchisor may from time to time require. Franchisor may also periodically make available other optional training courses to Franchisee’s personnel, as well as other programs, conferences, seminars and materials. All training shall be provided at such times and locations and for such duration as Franchisor may designate. Before any employee attends any required or optional training program, Franchisee shall pay to Franchisor the applicable tuition fees specified in the Manual or otherwise in writing. Franchisee shall also be responsible for its employees’ travel expenses and room, board and wages during any training program. As a condition of providing training, Franchisor reserves the right to require that personnel receiving training execute confidentiality agreements prepared by Franchisor. All persons subsequently employed in positions designated by Franchisor to receive training also must successfully complete Franchisor’s training programs. Franchisor shall determine, in its sole discretion, whether any person has successfully completed training.
2. Franchisor may provide Franchisee with on-site training at the Hotel for personnel involved in front desk, reservations, housekeeping, engineering, and other operations, as determined by Franchisor. The number of Franchisor’s personnel and the time period for which such on-site training may be provided (if any) shall be determined by Franchisor based upon its assessment of Franchisee’s requirements. Franchisee shall pay or reimburse Franchisor for the wages and all direct costs (including transportation, meals and lodging) of those persons providing such on-site training.
3. Franchisor may from time to time require certain personnel employed at the Hotel to attend periodic meetings held to address matters of general interest to the System (including, without limitation, annual sales and rooms meetings) and may require Franchisee to pay the attendance fee specified in the Manual or otherwise in writing. Such meetings shall be held at locations designated by Franchisor. Franchisee shall be responsible for the travel expenses and room, board and wages for its personnel attending any ...
Staffing; Training. Each party shall be solely responsible for all costs and expenses of compensating its Sales Representatives. Each party shall periodically provide training to each of its Sales Representatives, and shall update its training materials as appropriate.
Staffing; Training. Buyer and EMC shall determine the initial staffing levels of trained Buyer personnel for field locations, integration/staging site(s) and centralized support center(s) to enable Buyer to provide support to its End Users. If Buyer personnel require training, Buyer and EMC shall enter into a separate agreement to identify the specific training to be provided, along with pricing and other terms generally included by EMC in its training related contracts. The Parties shall periodically meet to re-examine the staffing and training levels in light of the current and future business environment and Products.
Staffing; Training. Section V.B. of the Franchise Agreement is hereby amended by the addition of the following language at the end of that section: “Anything in Section V.B. to the contrary notwithstanding, Franchisor acknowledges that certain staff positions at the Hotel are currently filled by personnel who serve in such positions for more than one Hotel, and Franchisor agrees that such existing staff “sharing” is permitted under this Agreement. Franchisor further acknowledges that no additional initial training of the existing Hotel personnel is required. However, any new or replacement personnel must satisfactorily complete initial training pursuant to Section V.B.”
Staffing; Training. As between the parties, Collegium shall be solely responsible for all costs and expenses of compensating its Sales Representatives. Consistent with applicable Legal Requirements, Collegium shall pay incentive compensation to its Sales Representatives with respect to the Products which are consistent with Collegium’s incentive compensation plan for Collegium’s other products. Collegium shall periodically provide training to each of its Sales Representatives, and shall update its training materials as appropriate. Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions marked [***].
Staffing; Training. (a) Except as agreed by the parties herein, Partner shall be solely responsible for the costs and expenses of establishing, maintaining and training the Partner Sales Force, and conducting Partner’s other activities under this Agreement; provided, however, that (i) such Product training shall be conducted in accordance with Section 4.3(b) and (ii) the content and strategic direction of any Product training provided by Partner that relates specifically to the Product shall be overseen by the JCC.
(b) Somaxon shall prepare and make available to Partner reasonable quantities of any training materials created by Somaxon, at Somaxon’s expense, and shall be delivered to a single location specified by Partner in writing prior to such delivery, at Somaxon’s expense. Each of the parties agrees to make its Sales Representatives available for initial Product training with respect to the marketing and sale of the Product. Somaxon shall be responsible for developing and, if applicable, conducting future Product training programs for each of the Partner Sales Force and the Somaxon Sales Force, and each member of the Partner Sales Force and the Somaxon Sales Force shall be qualified using such programs and Somaxon’s training assessment tools. The expenses of attendance at and participation in all of such training by Partner’s Sales Representatives and other Partner personnel shall be borne entirely by Partner. Partner will be responsible for selecting and establishing the training venue and methods, with the parties to mutually agree on the initial training schedule in support of the Launch Plan. Partner shall train the Partner Sales Force, at its expense, and Somaxon shall train the Somaxon Sales Force, at its expense, with respect to compliance with applicable Legal Requirements prior to engaging in Promotion of the Products. As between the parties hereto and except as expressly provided otherwise elsewhere in this Agreement, Somaxon shall own all right, title and interest in Product training materials developed hereunder. *** Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
Staffing; Training. (i) Contractor will create a separate team of Call Center employees to answer the phones for Company at the Call Center. This team will consist of approximately 30-34 Call Center employees, 2 lead Call Center employees, and 1 or 2 managers. Contractor may provide services with a team of "dual" trained employees (i.e., qualified responders on both gas and electric business lines), if Contractor believes that the use of such a team is more cost efficient or will entail less employee upheaval.
(ii) Calls will be randomly recorded and reviewed to assure quality. Company may review samples of recorded calls at the Call Center.
(iii) Costs for Call Center employee hiring, training, supervision, coaching, developing, and other activities will be allocated by employee count or actual cost depending on the hiring initiative.
(iv) Standard Operating Procedures ("SOP") for gas and electric are currently integrated. Contractor will pay for costs relating to creating an electric-only SOP and Company will pay for costs relating to a gas-only SOP. On or before the Effective Date, Contractor will furnish to Company an initial draft of SOP at Contractor's cost. Company will bear the costs of future modifications/revisions to gas SOP.
(v) Only Company's authorized Call Center personnel may use the Contractor's office space, cafeteria, workstations, PCs, servers, data storage.
(vi) Contractor will schedule the employee shifts based on call history. Company acknowledges that some systems may be unavailable during certain hours of the evening for night processing.
(vii) Contractor will manage the staffing, vacation requests and similar functions for all Call Center employees.
(viii) Gas Call Center employees will follow the same rules and guidelines as the electric Call Center employees.
