Accessing Services. Staff that need network assistance must reach out to the Consolidated Help Desk using any of the following self- service options: • Call the Consolidated Help Desk at 000-000-0000 or 000-000-0000 if you’re in the Austin area. The help desk is available 7 a.m. to 7 p.m. Central Time, Monday through Friday. • Email the Consolidated Help Desk at Xxxx@xxxx.xxxxx.xx.
Accessing Services. Contact Civil Rights Office: In Person: Seven Offices (Director’s Office, Austin, Grand Prairie, Lubbock, Edinburg, San Antonio, Houston) Toll-free: 000-000-0000 Fax: 000-000-0000 Email: XXXXXxxxxXxxxxxXxxxxx@xxxx.xxxxx.xx.xx Service Delivery: Different timeframes are associated with requests. Service Limitations: Not applicable. Related Policy or Statute: HHS HR Policy Manual and Guidance, Chapter 1, A. Equal Employment Opportunity, 2. Accommodations
Accessing Services. All application development requests must go through the IT Governance Intake process before entering the RFP stage. See the IT Governance page on the HHS Connection for more information. Service Delivery: The service provider will consult with and guide the customer toward the appropriate solution to address their business need. Service Limitations: Services vary greatly in terms of scope, delivery and support depending on the customer’s need. The appropriate solution provider or services analyst will consult the Statement of Work submitted with the intake document to help determine constraints and limitations as part of the Product Concept Document response to the request. Related Policy or Statute: Link to the HHS Connection on the IT Governance page listing all policies requiring the use of the governance process. Receiving Area Responsibilities: Program staff are responsible for: • providing accurate business information as required for the IT Governance intake process; • timely participation in planning and development activities; • making key staff and subject matter experts available for project related meetings; • providing necessary information in accordance with timelines set in the approved project plan or by the project manager; and • providing timely feedback on project related documents in accordance with timelines set in the approved project plan or by the project manager. Information regarding solutions under review or details about an existing system being replaced will be beneficial information to include within the intake document supplied to governance. Service Type (Core Support, Area-Initiated, Both): Core Support and Area-Initiated Service. This service is delivered as a core support service to the HHS system and upon request based on the terms outlined for this service. Required Provision (y/n): Yes. IT is required to provide this service based on the terms described within this document. Required Use (y/n): Yes. HHSC programs and divisions are required to use this service, as needed, through IT based on the terms described within this document.
Examples of Accessing Services in a sentence
The reasonable accommodation process and modifications to reasonable accommodations are covered under Geneseo’s policy on Accessing Services.
Accessing Services from locations outside the United States is at your own risk.
North Carolina Families Accessing Services through Technology (NC FAST) is a statewide case management and payment system.
You agree to assume full responsibility and indemnify us for all damages and losses, of any nature, for all adverse results or third party claims arising from your impeding the update process.38.9. Accessing Services via the Internet or third parties.
An individual or his/her representative applies for state- funded DD services by completing an application for developmental/intellectual disabilities that is available online on the DBHDD website (dbhdd.georgia.gov, Individuals and Families tab, Services tab, Accessing Services) or by mail or electronically (fax or email) from a DBHDD Regional Office (see Appendix A for Regional Office contact information).
More Definitions of Accessing Services
Accessing Services. Requests must have an executive sponsor and be coordinated and approved as required by receiving area leadership. After acquiring the necessary approvals, requests for business process improvement services may be made by submitting a completed Project Request Form to the Transformation & Innovation inbox. The Project Request form is available on the OTI SharePoint site. XXX will acknowledge the request within two business days. Requested support will be accepted, rejected, or placed on hold status within 30 days of intake based on resource availability, request requirements, and scoring on OTI’s project prioritization matrix. The matrix prioritizes projects based on criteria, including alignment with the annual business plan, executive or legislative mandate, impact on HHS clients, impact on HHS team members, and potential impact to operations, among others. OTI will notify the requestor once status has been determined and provide detail on next steps for accepted requests. For requests that are rejected or placed on hold, OTI will provide supporting information regarding the reason for that decision. Service Delivery: the project charter. The scope of requesting area FTE commitment will also be defined and agreed upon during initial project planning meetings and reflected in the project charter. A commitment of at least 25 percent FTE involvement (10 hours per standard 40- hour work week) is standard practice and expected for process improvement projects. Deliverables will be defined based on project scope and objectives. Action items for improvement will be submitted to the receiving area for consideration. Service Limitations: Services are subject to limitations and qualifications, including resource availability, request requirements, and prioritization score. OTI will make the final determination regarding service provision. Limitations on data and information sharing due to legal or other constraints must be identified by the requestor during initial project planning meetings to ensure project scope, objectives, and delivery timelines are accurately defined in the project charter. Related Policy or Statute: None. Receiving Area Responsibilities: HHSC program and division staff must comply with all requests for information, data, and project support. This includes, but is not limited to: • providing an FTE familiar with the process or processes being analyzed (i.e. SMEs) to participate on the project team for at least 25 percent of their time over the...
Accessing Services. Each facility has a minimum of one Local Office Coordinator with access to the facility tracking system Computer Aided Facility Management (CAFM). Requests for services and goods are made through this system. In addition, each region has a service center mailbox that also receives requests. For example: Xxx00_Xxxxx_Xxxxxxxx@xxxx.xxxxx.xx.xx Xxx00_Xxxxx_Xxxxxxxx@xxxx.xxxxx.xx.xx Service Delivery: Requests entered in CAFM receive an immediate email acknowledgement of receipt as well as a tracking number. RAS regional mailboxes are monitored twice daily, and email confirming receipt is sent to requestors within 24 hours. XXX will communicate to the receiving area’s point of contact any changes to the timelines related to RAS led projects. Many services are not provided directly by RAS. The Lessor is contacted for maintenance needs. In addition, timelines may not readily available until maintenance responds and assesses the situation. The RAS part of responding to the request is immediate in an emergency and within 24-hours to acknowledge receipt. Timelines are shared as they are received and updated when they cannot be met. XXX will not have the ability to negotiate a timeline with receiving areas when services are provided by a third party. Note: Agreed upon timelines that cannot be met will be communicated to the receiving area’s point of contact, and the timeline will be revisited to revise. Service Limitations: Some facility repairs and services are performed by the Lessor and/or the management company or the Texas Facility Commission. RAS is subject to their response times. Services are not provided to SSLCs and SHs. Related Policy or Statute: HHS staff in regional facilities are required to contact RAS for facility issues rather than vendors or the Lessor directly. Receiving Area Responsibilities: 1. Each HHS regional facility will designate a local office coordinator (LOC) responsible for reporting facility issues and security incidents to RAS. 2. HHS agencies co-located with other agencies will work together to designate an LOC for the office. 3. HHS agencies will provide agency/program representation to the RAC in their respective regions.
Accessing Services. All lease related requests are entered into the CAFM system. All staff with leasing and facility management responsibility have CAFM access. Various Lease reports such as the Free and Paid Lease report and Mail Code reports are sent via email to HHS facility staff. Request for leasing reports can be sent to the FPL mailbox: XxxxxxxxxxXxxxxxxxXxxXxxxxxx@xxxx.xxxxx.xx.xx. Service Delivery: Request timelines vary based on the request type. Request for a new facility may take up to one year or more to complete. Service Limitations: Not applicable. Services are not provided to SSLCs and SHs. Related Policy or Statute: TFC is the state agency with legislative authority to enter into leases on behalf of HHS agencies. FPL is responsible for entering all requests into the TFC portal and is the primary unit with direct communication with TFC. TFC grants delegated leasing authority to HHSC for lease agreements with Child Advocacy Centers and county and city governments for space to provide client services. Receiving Area Responsibilities: 1. Coordinate the internal delivery and pick-up of mail for personnel, as appropriate, and agreed upon with the HHSC facilities coordinator for each agency office location. 2. Ensure accurate mail/location codes in the Centralized Accounting and Payroll/Personnel System (XXXXX). Service Type (Core Support, Area-Initiated, Both): Core Support and Area-Initiated Service. This service is delivered as a core support service to the HHS system and upon request based on the terms outlined for this service. Required Provision (Y/N): Yes. SSS is required to provide this service based on the terms described within this document. Required Use(Y/N): Yes. HHSC programs and divisions are required to use this service, as needed, through SSS based on the terms described within this document.
Accessing Services. All HHS system printing service requests are required to be submitted to the HHS consolidated print shop for review except for those outsourced projects or initiatives that have a printing component but for which printing is not the primary function. To request a print or reprint of an existing print job, click on the HHS Printing Services Reproduction Work Request (Form D-8) available online.
Accessing Services. The Central and East routes will be performed twice a day. The South and North routes will be performed once per day. Any information related to a change in the scheduled pickup and delivery times will be provided by the impacted MDC. Central Routes • Brown Xxxxxx • Xxxxxxx • DSHS (Main Campus) East Routes • Tuscany • Twin Towers • Exchange • Ridgepoint • Cross Park North • Main Campus (e.g. Lab, Warehouse, PCS, BVS, Pharmacy) • Technology • Xxxxxx Xxxx (e.g. WIC Warehouse, Nutrition, TCCO, HR Access) South Routes • Main Campus (e.g. Lab, PCS, Warehouse, BVS, Pharmacy) • Brown Xxxxxx • MHMR DDS Service Delivery: Mail is picked up for processing twice per day. Service Limitations: Not applicable. Related Policy or Statute: Mail must be processed each day to ensure mandatory timeframes are met.
Accessing Services. For inquiries on employment records, prior state service verifications, open records requests, and the collection of new hire forms, contact: XXXxxxxxxxxxxxx@xxxx.xxxxx.xx.xx. Requests for information from the MPF should be sent to this email address: XXXxxxxxxxxxxxx@xxxx.xxxxx.xx.xx. A form will be sent to the requestor, and the information request will be processed. Hiring managers can locate the mandatory onboarding forms on the Managers Onboarding Checklist located in XXXXX. The forms will include, but are not limited to, the HR0312, I-9 form, the HHS Acceptable Use Agreement (AUA), and the Employee Retirement System (ERS) Benefits section forms. Service Delivery: Service delivery is based upon request.
Accessing Services. The Employee Programs department has dedicated three email inboxes to provide an avenue for HHS program areas to access services and/or learn more about the types of programs and committees available: • For general information pertaining to the HHS Wellness Program, email Xxxxxxxx@xxxx.xxxxx.xx.