Software Update Service. McDATA will provide EMC with Software and documentation updates as they become available. In the event of proceedings in bankruptcy or insolvency invoked by or against McDATA, or in the event of the appointment of an assignee for the benefit of creditors or a receiver, or in the event McDATA is no longer in business, McDATA will provide EMC with written notification of known issues and in-progress repairs for existing Software problems.
Software Update Service. (1) This Service is always included in all Maintenance Service categories (Bronze, Silver and Gold Support). For each Simatic IT Software product within the scope of the Maintenance Services (as specified in the applicable LSDA) licensed and acquired by Customer directly or indirectly from SISW before the Maintenance Services activation, the Customer shall receive the latest Software Upgrades and Service Packs of the Simatic IT Software, provided that SISW generally distributes the applicable Simatic IT Software product versions.
(2) Installation of the Software Updates is not included in the scope of any Maintenance Service.
(3) The Customer is granted software licenses in the new Versions and Releases according to the Agreement, as amended herein. The applicable license type and software type shall be the license type and software type of the software product originally licensed to the Customer, and Section 2.7 (Maintenance Service Description) shall apply with regard to the new Version and Release.
(4) Shipment is done by SISW typically within one month from the date when the Upgrade or Service Pack becomes generally available for shipment.
(5) The scope of licenses granted with respect to Upgrades and Service Packs and the number of Upgrade and Service Pack media shall in no event exceed the scope of the licenses originally granted in the Simatic IT Software.
(6) Subsections (1), (2), (5) of this section shall apply accordingly to Simatic IT Libraries for older Simatic IT versions within the scope of the Maintenance Services (as specified in the applicable LSDA).
Software Update Service. Provision of the latest version for software licenses Provision of software corrections as patches, fixes or workarounds The following in particular are not covered by the services to be rendered by TW: - Provision of licences for additional TRANSWARE software. - Provision of software for the system environment. - Provision of services beyond the standard SLA - Remedy of faults which are not inherent in the software, e.g. faults due to operator errors, other external influences, especially violence and intervention by third parties, like the installation of third- party products. - Training and instruction on usability, configuration and customization. - Adapting the software to (new) requirements of the customer. Such performances may be agreed separately.
Software Update Service. Standard support only covers the latest version of the Licensor developed software deliverables and third-party software originally supplied by Licensor ("Covered Third-Party Software") under the License Agreement. Maintenance for other third-party software such as the computer operating system must be obtained from the supplier and are the responsibility of the Licensee. Licensor will specify the third party version (operating system, ORACLE, etc.) required for each MaxxSystem Program release. SOFTWARE UPDATE SERVICE INCLUDES: 2 o distribution and application of Covered Third-Party Software maintenance modifications and enhancements, when available from the third party vendors. o delivery to Licensee on or before delivery to any other customers of generally available versions of the MaxxSystem Program and its component programs that Licensor releases after the effective date of the License Agreement, including (a) error corrections, maintenance releases, major and minor releases, and products that Licensor releases after the effective date of the License Agreement that supersede the MaxxSystem Program or its component programs; (b) any migration aids for users migrating from the prior version of the MaxxSystem Program; and (c) any Documentation related to either (a) or (b). Minor releases, containing incremental improvements and minor new functionality, will be provided not less than once a year.
Software Update Service. As part of the Enterprise Management Service (EMS) Clients can take advantage of the PowerSchool Software Update Service which provides remote services to install all subsequent PowerSchool version updates, all PowerSchool related Oracle updates, all state and provincial reporting installers, as well as third party software updates. This capability provides clients the assurance that their PowerSchool environment is up to date with the latest PowerSchool and third party updates. This service includes the following features: ▪ Choice of automated or on demand distribution and installation of PowerSchool version updates. ▪ Choice of automated or on demand distribution and installation of PowerSchool state and provincial reporting installers. ▪ Choice of automated or on demand distribution and installation of PowerSchool related Oracle updates. ▪ Choice of automated or on demand distribution and installation of Microsoft Windows updates. ▪ Choice of automated or on demand distribution and installation of VMware ESX / ESXi updates. (If Applicable) ▪ Choice of automated or on demand distribution and installation of hardware load balancer firmware updates. (If Applicable)
Software Update Service. An NI engineer reviews the installed NI software on the desired test system, assesses viable paths to update the NI software to a defined revision, and installs the desired updated software on the test system, validates and documents test system functionality, updates the customer’s provided test application, corrects any run-time errors and documents any modifications or changes to the application in a delivery report.
C.1.1 Customer Prerequisite Actions: Customer needs to provide NI with: ▪ Access to test system. ▪ Source code of test program. ▪ Confirmation of the version of software desired.
C.1.2 Deliverables: NI will deliver to Customer: ▪ Archive file containing: o Original: ▪ Test program source code. ▪ Test system exported MAX Report. o Updated: ▪ Test program source code. ▪ Test system exported MAX Report. ▪ Documented requirements. ▪ Delivery Report. ▪ Test results.
C.1.3 Estimated Delivery: Up to 40 business days from NI’s SOA date.
Software Update Service. As part of the Enterprise Management Service (EMS) Clients can take advantage of the PowerSchool Software Update Service which provides remote services to apply all subsequent PowerSchool version updates, all PowerSchool related Oracle updates, all PowerSchool State Reporting Code (SRC) updates, as well as applicable Microsoft third party software updates. This capability provides clients the assurance that their PowerSchool environment is up to date with the latest PowerSchool and third party updates. This service includes the following features: § Choice of automated or on demand distribution and installation of PowerSchool version release updates. § Choice of automated or on demand distribution and installation of PowerSchool State Reporting Code (SRC) updates. § Choice of automated or on demand distribution and installation of PowerSchool related Oracle updates. § Choice of automated or on demand distribution and installation of Microsoft Windows® Operating System updates. The PowerSchool Software Update Service ensures your Non-Production PowerSchool instance(s) are running the same PowerSchool version release as your Production instance.
Software Update Service. Choice of automated or on demand distribution and installation of all PowerSchool version updates and PowerSchool Oracle updates. § Choice of automated or on demand distribution and installation of all PowerSchool State Reporting Code (SRC) updates. § Choice of automated or on demand distribution and installation of Microsoft Windows® Operating System related updates.
Software Update Service. Within the scope of software Update Service TRANSWARE will maintain its Software and provide new versions at its sole discretion. Once new versions are released TRANSWARE will make them available to customers with licenses of the Software under maintenance. All rights granted with the Software license will remain valid for new releases as well. To effect delivery of the new version, TRANSWARE will make the new version available for downloading by the customer. New software versions must be downloaded by the customer on delivery and checked for defects. With each new software version TRANSWARE provides information on functional changes, enhancements and bug- fixes as well as technical prerequisites and guidelines for installation. It is customer´s responsibility to fulfil technical preconditions for new software versions, e.g. ensure that correct versions of the operating system or other third- party software is installed.
3.1. Troubleshooting
i. Any issues in the software must be reproducibly documented by the customer by example data, log files, configuration files, example deliverables, screen shots and problem description and reported to TRANSWARE immediately following their discovery. All troubleshooting is executed in a customer service desk provided by TW. During the term of the maintenance agreement, TRANSWARE will investigate and analyse the case described by the customer and the troubleshooting is guided according to the resulting classification (Software issue, configuration issue or other). If appropriate TRANSWARE will call the customer or provide web meetings for further problem analysis.
ii. TW is entitled to remedy software issues by providing the customer with a modified software release version in which the defect does not occur.
iii. Software issues may also be remedied through a workaround bypassing the error, provided that the functionality of the software is not diminished, or only marginally, as a result.
iv. TW may, where reasonable for the customer, inform the customer of action to be taken by the customer itself in order to prevent the defect (work around). The customer is obliged to follow such advice. This may apply to both software issues and to configuration issues, e.g. by modification of input data, parameters or technical means. If configuration issues require modification of the custom configuration such service is chargeable and can be provided by TRANSWARE upon request.
v. On customer demand TRANSWARE provides chargeable ...
Software Update Service. Within the scope of SOFTWARE Update Service TRANSWARE will maintain its SOFTWARE and provide new versions at its sole discretion. Once new versions are released TRANSWARE will make them available to CUSTOMERs with LICENSES of the SOFTWARE under MAINTENANCE. All rights granted with the LICENSE will remain valid for new releases as well. To effect delivery of the new version, TRANSWARE will make the new version available for downloading by the CUSTOMER. New SOFTWARE versions must be downloaded by the CUSTOMER on delivery and checked for defects. With each new SOFTWARE version TRANSWARE provides information on functional changes, enhancements and bug-fixes as well as technical prerequisites and guidelines for installation. It is CUSTOMER´s responsibility to fulfil technical preconditions for new SOFTWARE versions, e.g., ensure that correct versions of the operating system or other third-party software is installed.
3.1. Troubleshooting
i. Any issues in the SOFTWARE must be reproducibly documented by the CUSTOMER by example data, log files, configuration files, example deliverables, screen shots and problem description and reported to TRANSWARE immediately following their discovery. All troubleshooting is executed in a CUSTOMER service desk provided by TRANSWARE. During the term of the maintenance agreement, TRANSWARE will investigate and analyse the case described by the CUSTOMER and the troubleshooting is guided according to the resulting classification (SOFTWARE issue, configuration issue or other). If appropriate TRANSWARE will call the CUSTOMER or provide web meetings for further problem analysis.
ii. TRANSWARE is entitled to remedy SOFTWARE defects by providing the CUSTOMER with a modified SOFTWARE release version in which the defect does not occur.
iii. SOFTWARE defects may also be remedied through a workaround bypassing the error, provided that the functionality of the SOFTWARE is not diminished, or only marginally, as a result.
iv. TRANSWARE may, where reasonable for the CUSTOMER, inform the CUSTOMER of action to be taken by the CUSTOMER itself in order to prevent the defect (work around). The CUSTOMER is obliged to follow such advice. This may apply to both SOFTWARE defects and to configuration defects, e.g. by modification of input data, parameters or technical means.
v. On CUSTOMER demand TRANSWARE provides chargeable services for e.g. development, professional services or consulting for customizing, parametrization, rework of software configuratio...
