Vendor Management Services. (a) During the term of this Agreement, B2B will provide Enviro-Clean with vendor management and order processing services for the EC Site ("Vendor Management Services"), pursuant to which all orders for EC Products placed through the EC Site shall be routed to the E-Commerce System. The E-Commerce System will then process all such orders, process customer credit authorizations, electronically forward orders to the appropriate vendors and create customer invoicing. B2B and Enviro-Clean will mutually agree upon all detailed final specifications and subsequent modifications (the "Specifications") for the Vendor Management Services. All such Specifications shall be in writing and set forth on Schedule 2 hereto, as amended from time to time, and incorporated by reference into this Agreement.
(b) The E-Commerce System, as it exists today and at any time in the future, including any general enhancements to the E-Commerce System and/or the Vendor Management Services, as well as new features that B2B incorporates into the E-Commerce System, Vendor Management Service and/or other portions of its e-commerce processing or vendor management systems, regardless of whether they are initiated by B2B or any other party or developed by B2B or any other party at the request of Enviro-Clean or any vendor or other third party, shall remain the exclusive proprietary property of B2B.
(c) The Vendor Management Services will be available to Enviro-Clean twenty-four (24) hours a day, seven (7) days a week. Notwithstanding the foregoing, B2B reserves the right upon reasonable notice to Enviro-Clean to limit or curtail holiday or weekend availability of the Vendor Management Services when necessary for system upgrades, adjustments, maintenance or other operational considerations.
(d) B2B shall provide such onsite training and other assistance as the parties reasonably deem necessary to assure that Enviro-Clean's personnel are able to make effective use of the Vendor Management Services. On-site training shall take place at such times and places as are mutually agreeable to the parties. All costs associated with such training (including travel and materials) shall be shared equally between the parties.
Vendor Management Services. 4.1 VMS COMPANY shall provide the Vendor Management Services described in Attachment A pursuant to each Requisition Acceptance. VMS COMPANY, in coordination with State, shall develop an implementation plan for Vendor Management Services to be provided, including a schedule of implementation of the VMS for State and Local Agencies, and shall submit the same to State within thirty (30) days of the Effective Date of this Agreement.
4.2 VMS COMPANY shall work with the State to develop the State’s Business Rules for the implementation and maintenance of the VMS Program (the “Business Rules”). These Business Rules shall further define VMS COMPANY’ role in managing the Contractors (which may or may not be consistent across all job categories and/or across the geographic area of the VMS Program) and in interacting with State Agencies (including corporate, management, or operational users). These Business Rules shall be as agreed to by the Parties in writing and shall be attached to and become part of this Agreement. VMS COMPANY shall agree to any Business Rules reasonably proposed by State. Any proposed changes to these Business Rules shall be discussed in good faith by the Parties and agreed changes shall be as set forth in writing signed by the Parties as an amendment to this Agreement.
4.3 VMS COMPANY shall develop a package of documentation and explanatory materials with the help of the State for distribution to the Contractors so as to facilitate the efficient and effective rollout of the VMS Program with the Contractors upon deployment. VMS COMPANY shall distribute to the Contractors a VMS Program implementation package that shall include (a) a letter of introduction to the VMS Program; (b) an End User Confidentiality and Nondisclosure Agreement for the use of software to be accessed by Contractors (if applicable); (c) a VMS COMPANY VMS Program Contractor package, including a Contractor Participation Agreement and questionnaire; and (d) any other documentation provided by State regarding State’s required terms and conditions, safety and human resources policies and procedures, or any other State policies and procedures as directed by State. VMS COMPANY shall negotiate the terms of the VMS COMPANY Contractor Participation Agreement with the Contractors in accordance with the Business Rules and VMS COMPANY’ own VMS Program Contractor procedures. All Contractor Participation Agreements shall be identical for all Contractors and agreed to by the State in advance...
Vendor Management Services. 2.6.1. In case of systems covered under warranty, the service engineers shall note down the serial number of the machine and escalate the service call to the concerned vendor and take up necessary follow up activities for the same and also intimate the IT officials regarding the call details.
2.6.2. Maintaining database of the various Service Providers with details like contact person, telephone no, escalation matrix, response time and resolution time commitments.
2.6.3. Logging calls with Service Providers.
2.6.4. Coordinating with the Service Providers to get the problems resolved.
2.6.5. Resolving problems, if required.
2.6.6. Coordinating with Service Providers to ensure that the calls logged on them are resolved within the times stipulated.
Vendor Management Services. Complete Vendor Engagement due diligence reviews and assign risk tiering. • Timely and accurately completion of all scorecard metric entry and reporting. • Complete annual reviews and oversight of all vendor engagements as required by policy and procedures. • Report critical and material vendor incidents as defined by policy and procedures. • Support all regulatory exams and provide documentation as requested by the Banks. General VMO/ERM Requests: Respond to general inquiries within two business days. As needed Report monthly metrics by the 10th of each month for previous months’ performance. M Notify Bank of all material vendor incidents as defined in the Vendor Management Office and Bank Vendor Risk Procedures: • Tier 1 – 1 business day • All others – 2 business days As needed Oversight of current vendors: Complete vendor oversights within 12 months of last assessment unless required more frequently or as an exception requested based on policy and procedures. If an exception is granted, complete review within 90 days. Q Regulatory Requests: Fulfill all regulatory requests within one business day unless otherwise agreed. As needed Scorecard Data Entry: Accurate and timely data input into reporting tool by the last day of the month for previous months results. For the 3rd month of the quarter, the results will be input by the 25th for previous month results. M Servicer and Bank will meet as needed, but no less than annually, to review the Services and associated Performance Standards and Measuring Periods. Based on that review, Bank will use its business judgment to determine whether (and if so, how) to add, remove, adjust, or otherwise amend any component of the Services, Performance Standards and/or Measuring Periods. Documentation of such adjustments shall be memorialized in writing and executed by both parties, which writing need not be in the form of a formal amendment to this Agreement, but shall be attached to and become a part of this Appendix A once executed by the parties. M Monthly Q Quarterly A Annually
1. Bank agrees to pay Servicer monthly for the Services provided. The fee for Services provided shall become due and payable by Bank not later than the 15th calendar day following the end of the preceding month.
2. Servicer will provide to Bank, no later than the 10th calendar day of each month, a statement of the fees incurred during the immediately preceding month (the “Fee Statement”). Servicer shall assess the fees by (1) calculating the to...
Vendor Management Services. On-site training shall take place at such times and places as are mutually agreeable to the parties. All costs associated with such training (including travel and materials) shall be shared equally between the parties.
Vendor Management Services. The activities shall include: • Coordination with all the project stakeholders to ensure that all Data Centre activities are carried out in a timely manner. • Coordination with vendors and OEMs to ensure that time and equipment dependencies are optimally managed • Service Provider shall coordinate and follow-up with all the relevant vendors of the User Department to ensure that the user problems and issues are resolved in accordance with the SLAs agreed upon with them. • Service Provider shall also ensure that unresolved issues are escalated to respective user departments in accordance with the escalation matrix. • Service Provider shall also coordinate with vendors of user departments who would host their infrastructure at DC and ensure that the issues are resolved in accordance with the SLA signed between the User Departments and the vendors. Service Provider shall maintain a track of SLA performance for such vendors. • Service Provider shall maintain database of the various vendors with details like contact person, telephone nos., escalation matrix, response time and resolution time commitments etc. • Service Provider shall draw a consolidated quarterly SLA performance report across vendors for consideration of the user departments.
Vendor Management Services. At the request of the CLIENT, CWPS will assist in areas involving vendor selection, RFP management, contract negotiations and relationship management.
