Application Support Services. Yardi shall provide appli- cation support for the Licensed Programs through its account man- agers and technical staff to Client’s application support POC(s). Application support does not include on-site installation, implemen- tation, training, or testing of the Licensed Programs, nor does it in- clude data conversion. Those services, if initially ordered, are spec- ified in Schedule A (Fee Schedule). Yardi’s application support ser- vice team will use commercially reasonable efforts to address and solve Client’s issues but cannot guarantee satisfaction in every case.
Application Support Services. FIS will provide Application Support Services to fulfill Software Service Requests submitted by Client, according to a process (“Software Service Request Process”) to be mutually agreed by the parties prior to the Commencement Date and on an individual basis according to a priority assigned solely by Client. Examples of Software Service Requests consist of the following but are not limited to:
Application Support Services. This is concerned with how the applications run in the technical and business environment. Tasks include: maintenance, performing all the items necessary to support Software, including technology planning, performance levels, availability levels, Software currency, operational support, End User assistance, Problem management, Incident management, security, disaster recovery, minor enhancements, and data and user management.
Application Support Services. Campus Kaizen shall provide application support for the Licensed Programs through its account managers and technical staff to Client's application support POC(s). Application support does not include on-site installation, implementation, training, or testing of the Licensed Programs, nor does it include data conversion. Those services, if initially ordered, are specified in Schedule A. Campus Kaizen's application support service team will use commercially reasonable efforts to address and solve Client's issues but cannot guarantee satisfaction in every case.
Application Support Services. 2.1 If at any time OML becomes aware that the Deliverable is not operating correctly, it shall use all reasonable endeavours to supply initial Fault diagnosis and correct any Fault within four hours of being informed of the fault if applicable, (and if the source of the fault is within OML’s control), and in any case priority will be assigned subject to clause 2.9.
Application Support Services. Licensor shall provide the following support services:
Application Support Services. Seller will host the following applications: ECIS, Avenir, Gas Facilities Database (GFD), Gas Distribution System Monitoring (SCADA) System, Gas Choice, Gas Connect, Metretek and Suburban Propane, including all utilities on I series servers, until such applications are transitioned to Buyer’s computing environment. Buyer will make every reasonable effort to transition all of these applications to its own computing environment as quickly as reasonably feasible. Application support becomes the responsibility of Buyer on the Closing Date. • Seller will provide data protection per existing standards until transition to Buyer’s computing environment.
Application Support Services. Supplier shall perform “
Application Support Services. The Client will be using the “LTS” version of the Licenced Software Programs with additional customized functionality programs. Any software development enhancements or fixes, applied to the LTS version, will be supplied to the Client for testing and Sign off, and applied to the Client’s operational sites as and when necessary. In consultation and co-operation between the Parties, the Company will perform the updates to the operational sites, to ensure that the Client is kept up to date with the latest release of the Licensed Software Programs. The Client may request software changes to the software through the Company’s change control process. All these requests will be evaluated by the Company and if they can be added to the LTS version, a quotation for the development cost will be submitted by the Company for approval by the Client. All requests for software changes will be directed to the Company in writing as per the Company’s software change control process document. Any software changes must be formally specified and the Client is to provide the Company with these specifications through the Company’s change control process in order for a quote for development to be generated. On the approval of a quotation, the software changes will be made to the LTS version of the Licensed Software Programs in release from the Company at that point in time. No new development can be applied to an older release of the Licensed Software Programs. The Company will complete each software change request on a date to be agreed upon between the Parties on finalization of the quotation and order. In using the Licenced Software Programs, the Client may from time to time identify a software malfunction or uncover an unforeseen problem in the software, and may report the problem to the Company. Problems that result in a correction or a bug fix are to be formally logged with the Company’s Help Desk, who will assist the Client to provide a description of the problem and the appropriate evidence. The Company will assess the reported problem and establish the severity and possible impact of the fault, and decide on the action to be taken. For business-critical “Severity 1 – Severe” problems, the Company may make a fix, or may suggest an operational ‘workaround’, and apply the fix / ‘workaround’ to the Client’s operational sites, while notifying the Client of this action. For non-business critical problems the Company will attend to the fault and notify the Client in which softwa...
Application Support Services. This Section 6 describes how the Charges for Applications Support Services shall be determined.
