Site Operations and Functional Management. 1. At a minimum, the Subrecipient will do the following:
a. Operate the One-Stop Centers, affiliate sites, and mobile unit, as defined in WIOA legislation in a manner that is professional and inviting in appearance, with clear customer flow and courteous, professional staff, serving the range of customers – from those customers with barriers to full-time employment, to youth, to the Universal customer with established education and skills. Maintain AJCC One-Stop Center and Affiliate Certifications in accordance to EDD guidelines.
b. Cooperate with the One-Stop Center partners and the County to ensure the One-Stop Centers remain in compliance with ADA requirements.
c. Maintain operations to assure and exceed State Center certification requirements as required in current or future state, federal, and the County guidelines. Manage expenses for service provider sites including, but not limited to, internet service, utilities, furniture, technology, lease, security guards, signage, communications, tech support, interpreter, etc.
d. Ensure the resource area in each One-Stop Center, affiliate, and specialized AJCC One- Stop locations are adequately staffed to serve the public.
e. Manage data entry into the CALJOB’s system and VSO Greeter.
f. Ensure the availability of printed materials in languages other than English.
g. Establish and maintain a Limited English Proficiency Plan, including services for individuals with a hearing impairment. The plan shall include on-site and over the telephone interpreter services.
h. Maintain hours convenient to customers and appropriate to the number of customer visits to include extended hours as necessary – especially access through the use of the internet for selected evenings.
i. Manage available meeting and training space and making such space available at no cost to OCDB, mandatory AJCC One-Stop co-located partners.
j. Cooperate with County and EDD on property management to assure space is available for partner services per MOU/Infrastructure agreement between the Subrecipient, the partners, the Chief Elected Officials, and OCDB. Use of space for full-time equivalents will be detailed in the Memorandum of Understanding which the Subrecipient will prepare, in collaboration with County, and negotiate with the mandated partners designated in WIOA and other non-mandated partners.
k. Support and promote the visibility of the AJCC One-Stop system brand, logo, and tagline for the workforce system, including using the name and log...
Site Operations and Functional Management. 1. At a minimum, the Operator will do the following:
1) Operate the OC Workforce Solutions Centers and support the affiliate and specialized locations as defined in WIOA legislation in a manner that is professional and inviting in appearance, with clear customer flow and courteous, professional staff, serving the range of customers – from those customers with barriers to full-time employment, to youth, to individuals with established education and skills. In accordance with, but not limited to EDD guidelines, OCWDB Policies, Federal and State Regulations, and County Directives.
2) Provide supervisory staff at affiliate and specialized service locations, as needed or requested (some locations may require staff to pass background screenings). This is to facilitate oversight and coordination at affiliate locations as needed.
3) Reporting to the County on all operations, performance, and continuous improvement recommendations.
4) Obtain and maintain AJCC One-Stop Certification and Hallmark of Excellence.
5) Procure and maintain all equipment and service contracts necessary for the operation of the centers including but not limited to IT services, desk phones, high speed internet, alarm systems, onsite security (Brea only), security cameras, printers/copiers/scanners, annual fire system inspections, translation services, and necessary computer software licensing. Ensure all goods or services are procured following the Procurement Policy as outlined in section F.16.
6) Cooperate with the OC Workforce Solutions Center partners and the County to ensure the OC Workforce Solutions Centers remain in compliance with ADA requirements.
7) Maintain operations to ensure and exceed State Center certification requirements as required in current or future state, federal, and the County guidelines. Manage expenses for service provider sites including, but not limited to, internet service, utilities, furniture, technology, lease, security guards, signage, communications, tech support, interpreter, etc.
8) Manage and support basic services for individuals, jobseekers, employers, and businesses (to include training, job fairs and hiring events); basic services including, but not limited to, orientations, trainings, labor market information, and resource rooms use.
9) Ensure the resource area in each OC Workforce Solutions Center are adequately staffed to serve the public.
10) Coordinate and manage data entry into the CalJOBS system and VOS Greeter.
11) Establish and maintain a L...
