Training Standards a. Contractor will design, schedule and conduct ongoing training procedures which will train and prepare all drivers assigned to the SNEMT contract in a manner that conforms to all State and local laws and assures OoA's operational objectives below are met. • Provide SNEMT services which are safe and reliable • Provide SNEMT services which will maximize customer service • Provide SNEMT services in a manner which will maximize productivity
b. The driver training course must occur prior to drivers providing SNEMT trips and consists of each driver receiving, at a minimum, instruction which includes but is not limited to: • A review of applicable laws and regulations • Defensive and safe driving • Behind-the-wheel training in all types of vehicles to be operated under this Contract • Safe vehicle operations • OoA’s policies and procedures for SNEMT services • Empathy training - for the proper interaction and transport of older adult passengers • Procedures for the provision of curb-to-curb and door-to-door services, including training on passenger assistance • Lift/wheelchair tie-down techniques and procedures for the transport of passengers with wheelchairs and other mobility devices • Operation of radio equipment (voice and data) in accordance with federal, State and local regulations • Hands-on training using the radio and/or other communication devices, and if applicable, mobile data terminals • Customer service training • Fare collection and trip counting • Xxxxxx Xxxxxxxx guide map reading • Mandatory refresher training for drivers with repeated and accumulated minor infractions • Monitoring and inspection of drivers’ Motor Vehicle records at least every six (6) months through participation in the California Department of Motor Vehicles Pull Notice Program • Promotion and reinforcement of driving and safety principles by Contractor management and supervisory staffs, policies and programs
Training Standards. A. Client Procedures Training shall be provided for all new hires and continuous/annual training for all current employees assigned to work on Client’s Referred Accounts. Training must include the following for the line of business stated above: • Employee Handbook • Acceptable Use Policy • Security Awareness • Fair Debt Collection Practices Act • Telephone Consumer Protection Act • GLBA/Privacy and Protection • Submitting Suspicious Activity Reports Procedure • Electronic Funds Transfer Act/Regulation E • Skip Tracing • American Collection Association Code of Ethics Policy • Confidentiality and Non-Disclosure of Client’s Referred Accounts • State Laws governing collections • ID Theft/Fraud Awareness • Unfair, Deceptive or Abusive Act or Practice (UDAAP) • Fair Credit Reporting Act/Regulation • Bankruptcy • Debt Counseling/Financial Hardship Ongoing training or additional line-of-business specific documents will be provided to Agency as needed or determined by Client. Agency will be responsible for compliance of all communicated work standards and account handling.
B. Testing on FDCPA and State Laws All Agency collectors and collection managers working on Client’s Referred Accounts are required to be trained and tested on the FDCPA and state laws at hire and on an annual basis. Agency will provide proof of such testing and applicable scores at the request of Client, and shall achieve acceptable passing score as determined by Client. Failure to achieve a passing score shall disqualify an applicant or existing Agency collector or collection manager from continuing to work on any Client’s Referred Accounts; provided that, nothing herein shall prohibit the retaking of any test by an employee who has failed a test and the re-instatement of such employee to performing Client’s Referred Accounts after receiving a passing score.
C. Training and Communication Log Agency is required to maintain a training and communication log. Agency shall provide a copy of such training and communication log to Client as reasonably requested from time to time.
Training Standards. To ensure that all Agents are prepared to serve both the Individual Exchange and CCSB, Agency shall ensure that its Agents who carry out Consumer assistance functions complete training in order to receive access to CalHEERS and perform Consumer assistance functions. Training shall include the subjects as set forth below. Covered California may require Agents to receive additional training on any relevant subject after completing initial training to obtain certification. The completion of such training is a condition to remaining certified with Covered California. Initial training shall include the following subject areas:
a. QHPs (including the metal levels described at 45 C.F.R. § 156.140(b)), and how they operate, including benefits covered, payment processes, rights, and processes for appeals and grievances, and contacting individual plans;
b. The range of insurance affordability programs, including Medicaid, the CHIP, and other public programs;
c. The tax implications of enrollment decisions;
d. Eligibility requirements for premium tax credits and cost-sharing reductions, and the impacts of premium tax credits on the cost of premiums;
e. Contact information for appropriate federal, state, and local agencies for Consumers seeking additional information about specific coverage options not offered through Covered California;
f. Basic concepts about health insurance, the Individual Exchange, and CCSB; the benefits of having health insurance and enrolling through Covered California; and the individual responsibility to have health insurance;
g. Eligibility and enrollment rules and procedures, including how to appeal an eligibility determination;
h. Providing culturally and linguistically appropriate services;
i. Ensuring physical and other accessibility for people with a full range of disabilities;
j. Understanding differences among health plans;
k. Privacy and security standards applicable under 45 C.F.R. § 155.260 for handling and safeguarding Consumers’ personally identifiable information;
l. Working effectively with individuals with limited English proficiency, people with a full range of disabilities, people of any gender identity, people of any sexual orientation, and vulnerable, rural, and underserved populations;
m. Customer service standards;
n. Outreach and education methods and strategies;
o. Applicable administrative rules, processes, and systems related to Covered California and QHPs;
p. Procedures for assisting consumers with voter registratio...
Training Standards. Section 1. The Employer shall continue to implement the 2002 Department of Defense certification requirements (NGR 5-1 36-8). Should the Master Cooperative Agreement (MCA) make future changes to certification requirements, the Employer will implement such changes upon thirty (30) calendar day‟s written notice to IAFF 3340 and will meet with IAFF 3340 upon request. If training is required, the Employer will provide the means for such training.
Section 2. Employees newly hired by the Agency who do not possess the required certification(s) beyond EMT-B and Firefighter I (FFI) will have twenty-four (24) calendar months to obtain the required certification(s). Regular status employees who do not possess the required certification(s) will have twelve (12) calendar months to obtain the required certification.
Training Standards. The Employer shall continue to implement the 2002 Department of Defense certification requirements (NGR 5-1 36-8). Should the Master Cooperative Agreement (MCA) make future changes to certification requirements, the Employer will implement such changes upon thirty (30) calendar day’s written notice to IAFF 3340 and will meet with IAFF 3340 upon request. If training is required, the Employer will provide the means for such training.
Training Standards. A training standard of progress will be developed for each apprenticeship program. This standard will indicate the training time for each phase of training or work process. The training time indicated will not be restrictive, but rather will be indicative of the emphasis or amount of time that should be spent on each phase. Although the total time spent on any one phase during any one progression period may vary with the individual, work load and amount of related instructions, minimum assignments shall be met during the term of the apprenticeship.
Training Standards. In accordance with state and federal requirements, Consumer Assistance Entities must complete the following to receive appointment with the Exchange:
a. Licensed Producers Nevada licensed health insurance brokers and agents are required to complete all required Nevada Division of Insurance required training prior to appointment with the Exchange. This includes any continuing education requirements to remain active and in good standing.
b. Consumer Assistance Entities must register for and complete a Nevada-specific HHS-approved training; achieve a passing score on all approved certification examinations (prior to carrying out any consumer assistance functions) following completion of the HHS-approved training; agree to obtain continuing education and be certified and/or recertified on at least an annual basis; and be prepared to serve both the individual Exchange and SHOP. Additionally, all Consumer Assistance Entities must complete the broker and navigator XxxxxxXxxx.Xxx training after receiving their producer license or Exchange Enrollment Facilitator certification from the Nevada Division of Insurance in order to become appointed with the Exchange. For entities seeking to be appointed with the Exchange under this agreement, you attest via your signature on this agreement means that you will comply with the federal and state requirements for a licensed producers and Consumer Assistance Entities as described in this section.
Training Standards. Training and upgrading standards and modifications adopted in the future shall be a part of this Agreement and shall apply to the Union, Employer and employer organizations signatory hereto, their members and to other employers who subscribe hereto, and also to all members utilizing any and all training programs to be conducted.
Training Standards a. To ensure that all Agents are prepared to serve both the individual Exchange and CCSB, all Agents who carry out consumer assistance functions shall complete training in the following subjects in order to receive access to CalHEERS and the CCSB Agent Portal and perform consumer assistance functions. Training shall include the subjects as set forth below. The Exchange may require Agents to receive additional training on any relevant subject after completing initial training to obtain certification. The completion of such training is a condition to remaining certified with the Exchange. Initial training shall include the following subject areas:
i. QHPs (including the metal levels described at 45 C.F.R. § 156.140(b)), and how they operate, including benefits covered, payment processes, rights and processes for appeals and grievances, and contacting individual plans;
ii. The range of insurance affordability programs, including Medicaid, the CHIP, and other public programs;
iii. The tax implications of enrollment decisions;
iv. Eligibility requirements for premium tax credits and cost-sharing reductions, and the impacts of premium tax credits on the cost of premiums;
v. Contact information for appropriate federal, state, and local agencies for consumers seeking additional information about specific coverage options not offered through the Exchange;
vi. Basic concepts about health insurance,the individual Exchange, and CCSB; the benefits of having health insurance and enrolling through an Exchange and CCSB; and the individual responsibility to have health insurance;
vii. Eligibility and enrollment rules and procedures, including how to appeal an eligibility determination;
viii. Providing culturally and linguistically appropriate services;
ix. Ensuring physical and other accessibility for people with a full range of disabilities;
x. Understanding differences among health plans;
xi. Privacy and security standards applicable under 45 C.F.R. § 155.260 for handling and safeguarding consumers’ personally identifiable information;
xii. Working effectively with individuals with limited English proficiency, people with a full range of disabilities, people of any gender identity, people of any sexual orientation, and vulnerable, rural, and underserved populations;
xiii. Customer service standards;
xiv. Outreach and education methods and strategies;
xv. Applicable administrative rules, processes, and systems related to Exchanges and QHPs; and
xvi. Procedures for assisti...
Training Standards. Provider shall ensure that all Training Managers and Training Quality Managers utilize T-Mobile’s Training Manager Toolkit (or Provider’s comparable documentation as pre-approved by T-Mobile) to manage, observe, assess and monitor Trainer performance. Provider shall, upon T-Mobile’s request, provide assessment and monitoring information gathered from the Training Manager Toolkit to T-Mobile.
