SERVICE DELIVERY AND MANAGEMENT Sample Clauses

SERVICE DELIVERY AND MANAGEMENT. Upon validation of the Customer's order by OVH, OVH installs the Customer's Service. It is then up to the Customer to connect to its Management Interface, that is accessible from the OVH site after logging in with its identifier and password, to configure the Service. The Customer must specify the particular domain name on which it wants to install the Service and the technical configuration of the domain name The Customer creates the Accounts on the domain names managed at OVH directly from the management interface, and for which it will be charged or debited under the conditions defined in Article 9 hereof. Customers of OVH have a choice of Account types, and each type is customizable. OVH reserves the right to add new functionality, to remove functionality or to change existing functionality of such Accounts from time to time. It is the Customer's responsibility to determine what features it wishes to assign to each of its Users and to subscribe accordingly the corresponding Accounts. The Customer may purchase different types of Accounts on the Service.
Sample 1Sample 2
AutoNDA by SimpleDocs
SERVICE DELIVERY AND MANAGEMENT. 7. 4net Obligations‌
Sample 1
SERVICE DELIVERY AND MANAGEMENT. Requirement 10: (Mandatory) Bidders should detail their project management approach, including: · their process for change control over the life of the contract, and in particular for managing changes to the service offered in 2013 when further changes to the prospective adopters’ journey will come into force e.g. a new two stage approval process; · their approach to quality assurance; · their approach to risk and issue management, any specific risks or issues foreseen in delivering their proposal and the contingencies and counter measures which would be put in place to mitigate them; and · outline their proposed exit strategy to support any required transition at the end of the contracting period. Evaluation Weighting 2 Supporting Reference: None Tenderer Compliance : Please use this text field to explain how your solution meets this requirement Change control There are two principal Change Control Processes for the Gateway - Changes in Service in response to enquiry patterns and needs and Changes to Content generated by changes in assessment/law and in the public understanding of it. The principal driver of Change in Service shall be the pattern and profile of service users with live data available, monthly reporting and quarterly/annual trends analysis provided by the Lead Adviser based upon data collection design informed by the research and evaluation adviser. Customer satisfaction data will be gathered systematically and by sampling and an annual mystery shopper process undertaken of the Gateway and randomly sampled agency experiences. The level of sophistication and data resilience in these processes is dependent on resource but a pragmatic approach is recommended since web-based changes can be made instantly and the difference rapidly assessed and call volumes similarly modelled. Understanding the overall impact of the Gateway and development of the customer service capacity across all agencies to welcome prospective adopters could be beneficial via Omnibus at relatively modest cost and is a possible addition to the proposals identified in the marketing section. The change process for Service Change shall be split between direct-contact and virtual contact aspects. Direct contact (call handling, webinar, email and call-back) shall be dynamically tested in the start-up period and permanent shifts in availability agreed with the Department in the contract meetings. The resource is shaped on the basis of help line evidence and constrained but it is fl...
Sample 1
SERVICE DELIVERY AND MANAGEMENT. Upon validation of the Customer's order by Nuagerie, Nuagerie installs the Customer's Service. It is then up to the Customer to connect to its Client Area, that is accessible from the Nuagerie site after logging in with its identifier and password, to configure the Service. The Customer must specify the particular domain name on which it wants to install the Service and the technical configuration of the domain name The Customer creates the Accounts on the domain names managed at Nuagerie directly from the Client Area, and for which it will be charged or debited under the conditions defined in Article 9 hereof. Customers of Nuagerie have a choice of Account types, and each type is customizable. Nuagerie reserves the right to add new functionality, to remove functionality or to change existing functionality of such Accounts from time to time. It is the Customer's responsibility to determine what features it wishes to assign to each of its Users and to subscribe accordingly the corresponding Accounts. The Customer may purchase different types of Accounts on the Service.
Sample 1

Related to SERVICE DELIVERY AND MANAGEMENT

  • Workload Management 11.1 The parties to this Agreement acknowledge that employees and management have a responsibility to maintain a balanced workload and recognise the adverse affects that excessive workloads may have on employee/s and the quality of resident/client care.

  • CONSTRUCTION MANAGER’S SERVICES The services which the Construction Manager shall provide include, but are not limited to, those described or specified herein. The services described or specified shall not be deemed to constitute a comprehensive specification having the effect of excluding services not specifically mentioned.

  • Network Maintenance and Management 36.1 The Parties will work cooperatively to implement this Agreement. The Parties will exchange appropriate information (for example, maintenance contact numbers, network information, information required to comply with law enforcement and other security agencies of the Government, escalation processes, etc.) to achieve this desired result.

  • Monitoring and Management Information C10.1 The Contractor shall comply with the monitoring arrangements set out in the Monitoring Schedule including, but not limited to, providing such data and information as the Contractor may be required to produce under the Contract.

  • Contract Monitoring The criminal background checks required by this rule shall be national in scope, and must be conducted at least once every three (3) years. Contractor shall make the criminal background checks required by Paragraph IV.G.1 available for inspection and copying by DRS personnel upon request of DRS.

  • Implementation and Management 1.1 Properly constituted Occupational Health and Safety (OH&S) Committees or, where there is no OH&S Committee, Site Safety Supervisors/Safety Officers in conjunction with worker representatives, are the appropriate bodies to implement and administer alcohol and drug policy/programs (* see below).

  • Construction Services 4,500 thousand SDR for Japan Post in Group A 15,000 thousand SDR for all other entities in Group A 4,500 thousand SDR for entities in Group B Architectural, engineering and other technical services covered by this Agreement: 450 thousand SDR Other services: 130 thousand SDR List of Entities which procure the services, specified in Annex 4:

  • Personal Services Contracts 95. a. Departments shall notify the Union of proposed personal services contracts where such services could potentially be performed by represented classifications. Such notification shall occur no later than the date a department sends out requests for proposals.

  • SS7 Network Interconnection 9.7.1 SS7 Network Interconnection is the interconnection of Global Connection local signaling transfer point switches or Global Connection local or tandem switching systems with BellSouth signaling transfer point switches. This interconnection provides connectivity that enables the exchange of SS7 messages among BellSouth switching systems and databases, Global Connection local or tandem switching systems, and other third-party switching systems directly connected to the XxxxXxxxx XX0 network.

  • Access Management The Engineer shall coordinate and evaluate access management within the project limits in accordance with the latest State Access Management Manual or as directed by the State.

Time is Money Join Law Insider Premium to draft better contracts faster.