Complaint mechanism Sample Clauses

Complaint mechanism. 1. The Fund Operator shall establish a complaint mechanism, including the setting up of a Complaints Committee, which shall be capable of effectively processing and deciding on complaints about suspected non-compliance with the principles of good governance in relation to the implementation of the Programme. The Fund Operator shall, upon request by the FMO, examine complaints received by the FMO. The Fund Operator shall inform the FMO, upon request, of the results of those examinations.
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Complaint mechanism. CI, as administrator of CEPF, provides written feedback to all Grantees during the Grant Term on the Project’s implementation progress as part of its focus on building civil society capacity. Grantees are encouraged to contact the relevant Regional Implementation Team or CEPF Grant Director if they have additional questions about CEPF decisions made about this Grant. If the Grantee is not satisfied with the response, a grievance may be submitted to the CEPF Executive Director at xxxxxxxxxxxxx@xxxxxxxxxxxx.xxx or by mail to the address in Section 31.
Sample 1Sample 2
Complaint mechanism. CI, as administrator of CEPF, provides written feedback to all Grantees during the Grant Term on the Project’s implementation progress as part of its focus on building civil society capacity. Grantees are encouraged to contact the relevant Regional Implementation Team or CEPF Grant Director if they have additional questions about CEPF decisions made about this Grant. If the Grantee is not satisfied with the response, a grievance may be submitted to the CEPF Executive Director at xxxxxxxxxxxxx@xxxxxxxxxxxx.xxx or by mail to the address in Section 32. If the Grantee is not satisfied with the response, or if the Grantee wishes to file another complaint related to the administration of the Project or Grant Funds, a complaint may be submitted to the CI Ethics Hotline at xxx.xx.xxxxxxxxxxx.xxx or via phone to a local dial-in number displayed at xxx.xxxxxxxxxxxxx.xxx. CI will promptly investigate any complaints submitted to the CI Ethics Hotline. CI will treat complaints as confidential to the extent possible, with the understanding that confidentiality may not be maintained where identification is required by law or to enable CI or law enforcement to conduct an adequate investigation. Grantee shall not retaliate against any employee or other person who submit such complaints in good faith.
Sample 1
Complaint mechanism. The Action will set up a complaint reporting and handling mechanism primarily at Action municipalities and provinces to complement the existing grievance mechanisms of UNDP (and other Consortium members) at national levels. As a very first step proactively, Action will invest efforts to disseminate Agency (Consortium) Code of Conduct with Do’s and Don’ts, Operating Guidelines including on issues of sexual and gender-based violence among the stakeholders, staff and beneficiaries, as well as any service providers, vendors. Strict, confidential and immediate case handling practice that is in place at UN agencies against SGBV, harassment will be operational. All Action staff would be oriented on the Complaint and Grievance handling and redressal mechanisms detailed here through staff induction/ orientation and training at the outset. Complaint Response Mechanism focal persons from at least one of Consortium members would conduct a session on the complaint response mechanisms planned and that need to be ensured by Action at various levels. Proactively, the action intends to embed such mechanisms also into regular review and monitoring, that will provide an opportunity to vulnerable communities, persons with disabilities, women and children who may not be able to access the other mechanism to put forth their views or complaints during monitoring and spot checks. Focal points to report to, including an alternate will be identified- if any complaint or grievance is against the focal points, the next higher level staff could be reached- and their contact details will be shared in project information sheets, visibility banner and other means including via radio through IEC programmes of the Action to make people aware of the recourses available to them when the Action has failed to meet a stated commitment or any other issue, which may relate to a programme or project plan, beneficiary selection, an activity schedule, a standard of technical performance, an organizational value, a legal requirement, quality or performance, fraud, abusive behavior or sexual exploitation. Printed IEC on these would be posted at each Action Xxxx. To facilitate easy access at community level, complaint boxes will be placed at the Action field office at the provinces and municipalities, including at Action xxxx offices and also at consortium member agency offices to supplement more open complaint (and compliments) register, and will be monitored at the minimum on a weekly basis. The open...
Sample 1
Complaint mechanism. The website to be developed will include short surveys to obtain feedback from users. These surveys will be analyzed by the project manager and WRA for undertaking necessary enhancements/remedial measures; • Recalling that the CHO networks comprise community members that will be working closely with WRA, ODPM and MRDLG throughout the project. Therefore, they will serve as a medium for channeling concerns from the 13 beneficiary communities to these respective government agencies. The CHO network volunteers are the agents on the ground that interact with the entire community, especially through their door-to-door outreach activities. Hence, they will have a thorough knowledge of the bottle necks, what is working well, what needs to be improved as it relates to the CFEWS; • There is also a mobile app being developed by WRA to undertake rapid damage assessments in the form of text and photos/images. The CHO networks will be trained in the use of this app and will be able to transmit information of damages, needs and concerns from the community, particularly during and after a flood event. • There are regional disaster management units (municipality level) that the beneficiary communities fall within. This structure is another mechanism for the voicing of concerns from the communities • The social media portals to be developed and tools as part of the wider PEA campaign will have forums for the public to share feedback;
Sample 1
Complaint mechanism. The Society will:
Sample 1
Complaint mechanism. CI, as administrator of CEPF, provides written feedback to all Grantees during the Grant Term on the Project’s implementation progress as part of its focus on building civil society capacity. Grantees are encouraged to contact the relevant Regional Implementation Team or CEPF Grant Director if they have additional Page 22 sur 55 Modèle : Octobre 2017 questions about CEPF decisions made about this Grant. If the Grantee is not satisfied with the response, a grievance may be submitted to the CEPF Executive Director at xxxxxxxxxxxxx@xxxxxxxxxxxx.xxx or by mail to the address in Section 31. 26. MÉCANISME DE DÉPÔT DE PLAINTE. CI, en tant qu’administrateur de CEPF, donne des retours écrits à tous les Bénéficiaires durant la Période de subvention sur les progrès de la mise en œuvre du Projet dans le cadre de son intérêt à renforcer les capacités de la société civile. Les Bénéficiaires sont invités à contacter l’Équipe de mise en œuvre régionale ou le Directeur du Projet CEPF s’ils ont d’autres questions sur les décisions rendues par CEPF sur cette Subvention. Si le Bénéficiaire n’est pas satisfait de la réponse, une doléance peut être soumise au Directeur Exécutif de CEPF, par email : xxxxxxxxxxxxx@xxxxxxxxxxxx.xxx ou par courrier postal à l’adresse mentionnée dans la Section 31.
Sample 1
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  • GRIEVANCE PROCEDURE 7 Section 3.1. - Definition 7 Section 3.2. - Procedure Steps and Time Limits 7 Section 3.3. - Arbitration 7 Section 3.4. - Authority of Arbitrator 8 Section 3.5. - Expenses of Arbitration 8 Section 3.6. - Limitation Periods 8 ARTICLE 4- XXXX OF RIGHTS 8 ARTICLE 5- EMPLOYEE SECURITY 9 Section 5.1. - Standards of Discipline 9 Section 5.2. - Grievance of Discipline 9 ARTICLE 6- PERSONNEL FILES 9 Section 6.1. - Personnel Files 9 Section 6.2. - Inspection 9 Section 6.3. - Notification and Reply 10 Section 6.4. - Employee Additions to Personnel File 10 Section 6.5. - Limitation on Use 10 ARTICLE 7- LIABILITY INSURANCE, VEHICLES & SAFETY 11 ARTICLE 8- PROVISIONS FOR TRAINING & SCHOOL 11 Section 8.1. — Training Hours 11 Section 8.2. - Basic Required Training 12 Section 8.3 – Promotion Requirements 12 ARTICLE 9- JOB SECURITY 12 Section 9.1. - Filling of Vacancies 12 ARTICLE 10 -WAGES 13 ARTICLE 11- HOURS OF WORK 14 Section 11.1. - Hours of Work 14 Section 11.2 - Overlay Shift 15 Section 11.3. - Holiday Standby Assignments and/or Standby Assignments 15 Section 11.4. - Call Out 16 Section 11.5. - Distribution of Scheduled Overtime 16 Section 11.6. - Court Time Pay/Coroner's Inquest Pay 17 ARTICLE 12- SENIORITY 17 ARTICLE 13- HOLIDAYS 17 ARTICLE 14 -VACATIONS/PERSONAL DAYS 18 Section 14.1. - Eligibility and Allowance 18 Section 14.2. - Vacation Pay 19 Section 14.4. - Work During Vacation Period 19 Section 14.5. - Vacation Rights in Case of Layoff or Separation 19 ARTICLE 15- MEDICAL & HOSPITALIZATION 20 Section 15.1. - Medical Coverage/Insurance 20 Section 15.2. - Dental Insurance 20 Section 15.3. - Post Employment Health Plan 20 Section 15.4 - Changes in Medical Coverage/Insurance/Dental Insurance 21 ARTICLE 16- SICK LEAVE 21 Section 16.1. - Allowance 21 Section 16.2. - Sick Leave Accumulation 21 Section 16.3. - Compensation for Unused Accumulated Sick Leave 21 ARTICLE 17- LEAVES OF ABSENCE 22 Section 17.1. - Application for Leave 22 ARTICLE 18- FUNERAL LEAVE 22 Section 18.1. - Family Death 22 ARTICLE 19- CIVIC DUTY LEAVE 23 ARTICLE 00- XXXXX XXXXXXXX XXXXX 23 ARTICLE 21- NO STRIKE COMMITMENT 23 Section 21.1. - No Strike Commitment 23 Section 21.2. - Resumption of Operations 23 Section 21.3. - Union Liability 24 Section 21.4. - Discipline of Strikers 24 Section 21.5. - No Lock Out 24 ARTICLE 22- UNIFORMS & EQUIPMENT 24 Section 22.1. - Equipment 24 ARTICLE 23- DAMAGE TO PERSONAL PROPERTY 25 ARTICLE 24- AMERICANS WITH DISABILITIES ACT 26 ARTICLE 25- SUBSTANCE ABUSE TESTING 26 ARTICLE 26- PUBLIC EMPLOYEE'S DISABILITY ACT 26 ARTICLE 27- DURATION OF AGREEMENT 26 APPENDIX A 28 APPENDIX B 29 MEMORANDUM OF AGREEMENT The parties hereto, Madison County Board and the Madison County Coroner (hereinafter referred to collectively as the "County" or "Employer") and the Policemen's Benevolent Labor Committee (hereinafter referred to as the "Union") recognizing the need for harmonious relations between the Employer and the Employees herewith enter into this Agreement.

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