Information Systems and Technology. 218. PRPD shall establish information systems and utilize technology to support the implementation of this Agreement in an efficient and effective manner.
Information Systems and Technology. ServiceCo may provide Recipients with the following services: Mainframe Operations, Enterprise Document Management, Data Circuit Management, Voice Services, IT Solutions Delivery, and Desktop Data Device services. Costs are billed to Recipients based on various metrics (e.g., CU second, billable hour, phone line, login ID) on cost allocations (e.g., headcount, operating expenses and direct dollars billed). Mainframe Operations Methodology Legacy Mainframe CPU Utilization Client Unit Usage Legacy Mainframe Data Storage Client Unit Usage SAP Mainframe Data Storage Client Unit Usage SAP Mainframe CPU Utilization Client Unit Usage Enterprise Recipient Specific Client Unit Usage Enterprise Document Management Methodology: Client Unit Usage Data Circuit Management Methodology: Client Unit Usage Voice Services Methodology Telephone Basic Line Client Unit Usage Moves/Adds/Change (MAC) Client Unit Usage Call Center Basic Line Client Unit Usage Video Conferencing Client Unit Usage IT Solutions Delivery Methodology: Client Unit Usage SAP Production Support Methodology: Headcount and Operating Expense Desktop Data Device Services Methodology Equipment Client Unit Usage Lotus Notes Messaging Client Unit Usage LAN and Security Account Creation Client Unit Usage Network WAN/LAN Client Unit Usage Client Support Center Help Desk Client Unit Usage
Information Systems and Technology. CenterPoint may provide the Recipients with the following services: Mainframe Operations, Enterprise Document Management, Data Circuit Management, Voice Services, IT Solutions Delivery, and Desktop Data Device services. Costs are billed to Recipients based on various metrics and cost allocations. Mainframe Operations Methodology Metric ----------- ------ Legacy Mainframe CPU Utilization Client Unit Usage CPU Second Legacy Mainframe Data Storage Client Unit Usage Megabyte SAP Mainframe Data Storage Client Unit Usage Megabyte SAP Mainframe CPU Utilization Client Unit Usage CPU Second Enterprise Client Specific Client Unit Usage Direct Billed Enterprise Document Management Methodology: Client Unit Usage Metric: Hour Data Circuit Management Methodology: Client Unit Usage Metric: Hour Voice Services Methodology Metric ----------- ------ Telephone Basic Line Client Unit Usage telephone line Moves/Adds/Change (MAC) Client Unit Usage hour Call Center Basic Line Client Unit Usage telephone line Video Conferencing Client Unit Usage conference + long distance EXHIBIT G-12 IT Solutions Delivery Methodology: Client Unit Usage Metric: Hour SAP Production Support Allocation Methodology: Headcount and Operating Expense Desktop Data Device Services Methodology Metric ----------- ------ Equipment Client Unit Usage login ID Lotus Notes Messaging Client Unit Usage login ID LAN and Security Account Creation Client Unit Usage login ID Network WAN/LAN Client Unit Usage login ID Client Support Center Help Desk Client Unit Usage login ID
Information Systems and Technology. (1) The Service Provider shall have the following:
(a) the capability to receive Service Requests electronically;
(b) an electronic mail system;
(c) facsimile equipment with a dedicated telephone line available for receiving facsimile transmissions, 7 days per week, 24 hours per day, each day of the year;
(d) an internal voice mail system, including the capability to receive after-hours voice mail messages; and
(e) computer hardware and software which is capable of reporting data in a format that is compatible with the CCAC’s computer hardware and software.
(2) The Service Provider shall,
(a) comply with the data formatting requirements as specified in the CCAC policies and procedures relating to data formatting as amended from time to time, including the ability to accept Service Requests electronically;
(b) comply with the data integrity and confidentiality standards established by the CCAC; and
(c) have the capability to exchange data with the CCAC via the CCAC’s web-based e-commerce application.
(3) The Service Provider shall implement and maintain security and data back-up procedures that will ensure data integrity, data recovery and continuation of service in a disaster situation.
(4) The Service Provider shall, on an ongoing basis update its existing information systems and technology, at its own cost and expense, to ensure that its information systems and technology are, at all times during the Agreement Term, similar to or better than the level and type of information systems and technology of a good service provider in a comparable market.
(5) The CCAC may, in its sole discretion and by providing 90 days’ prior Notice to Service Providers, or such other notice period as agreed by the Parties, introduce new information systems and technology requirements applicable to Service Providers in respect of the Consolidated Services.
Information Systems and Technology. Concentra will provide, install, configure, manage and support all equipment and clinical software systems used by Concentra employees, and will be responsible for appropriate training therewith. Concentra will be responsible for all licensing, maintenance, security, and support of any workstations, equipment, and service required for internet connectivity as follows:
Information Systems and Technology. AGSC provides the AGLR System Companies with electronic data processing and telecommunication network services. Costs will be directly charged to AGL System Companies primarily using a Rate per User for maintenance costs and a Rate per Hour for development costs. Any remaining costs will be assigned using the Hours Worked Ratio and allocated using the Composite Ratio.
Information Systems and Technology. 10. Executive __ __ 11. Investor Relations __ __ 12. Customer Services __ __ 13. Employee Services __ __ 14. Engineering __ __ 15. Business Support __ __ i. Purchasing __ __ ii. Facilities Management __ __ iii. Fleet __ __ 16. Other __ __
Information Systems and Technology. NPFS will provide consulting and maintenance services for the Company's information systems and software licensed to the Company. These Services will include software programming, documentation and hardware utilization, consulting and advising regarding software and hardware systems; negotiating, selecting and procuring hardware and software systems and technology for Insurers; and performing any other functions and activities for the Company which are related or incidental to the foregoing. In addition, NPFS will purchase and maintain equipment, hardware and software as may be reasonably required on a "going forward" basis (including frame relays for intranet and e-mail communications) for the Company to communicate electronically with affiliated companies (excluding all telephone and facsimile lines and equipment).
Information Systems and Technology. All information systems and technology of any Heinz Entity except as set forth in Section 2.01(a)(xv).
Information Systems and Technology. Subject to the requirements, ultimate control and direction of the Insurers and NPFS, NPHC will provide all consulting and maintenance services for all information systems of Insurers and NPFS and all consulting services for software licensed to Insurers and NPFS. These Services will include software programming, documentation and hardware utilization, consulting and advising regarding software and hardware systems; negotiating, selecting and procuring hardware and software systems and technology for Insurers; and performing any other functions and activities for the Insurers and NPFS which are related or incidental to the foregoing. In addition, NPHC will purchase and maintain equipment, hardware and software as may be reasonably required on a "going forward" basis (including frame relays for intranet and e-mail communications) for Insurers and NPFS to communicate electronically with affiliated companies (excluding all telephone and facsimile lines and equipment).
