Performance Measures and Reporting. In addition to any other performance measures required by this Agreement, DART agrees the Service shall comply with DART's policies for quality of service as established in the DART Service Standards, including on-time performance. DART shall no less than monthly provide CITY with information detailing the various aspects of the Service, including ridership, on-time performance, and other measures used by DART to measure performance of its bus routes.
Performance Measures and Reporting. The terms of this Statement of Work, including the following performance measures, will be Work. Grantee shall submit the following for reports electronically to HHSC at XxxxxxxxxxXxxxxxxx@xxx.xxxxx.xxx, xxxxxxxxxxx@xxxx.xxxxx.xx.xx and the assigned contract manager:
1. Grantee shall submit a Community Transition List on or before December 20, 2024, March 20, 2025, June 20, 2025, September 20, 2025, December 20, 2025, March 20, 2026. The Community Transition List shall include project data on:
a. Service targets;
b. Unduplicated total persons receiving rental assistance and the number receiving each type of assistance;
x. Xxxx participants were referred for rental assistance, when participants began receiving rental assistance and when participants ceased receiving rental assistance; and
d. Number of individuals residing in each type of the MCO Transition Specialist Pilot Rental Assistance Project project-funded housing option including 811 properties.
Performance Measures and Reporting a. GFE and Council officers will meet on a three‐monthly or mutually agreed basis to discuss progress on this Agreement and the attached Work Schedule.
b. GFE and Council will maintain additional information exchange when other partnership opportunities are identified that strengthens the overall partnership.
c. Council shall be provided with an event management plan and marketing plan for each event;
d. GFE shall verbally brief Council in September 2015 and March 2016 in relation to these event and marketing plans;
e. A post‐event report shall be provided in relation to each event, outlining the financial outcome, attendance numbers, how the event benefitted the community and suggestions as to how to improve the event(s) in future years;
f. Surveys of patrons and participants shall be taken in relation to each event with the intent to shape or plan future events;
g. A record shall be kept as to the value of non‐Council sponsorship (cash and in‐kind attracted) for each event;
h. The number of volunteers/hours worked shall be recorded and reported for each event;
i. Media exposure (column cm's, social media traffic etc.) generated by each event shall be recorded;
j. GFE shall provide a copy of its audited financial statements to Council each year; and
k. Community sentiment and event feedback shall be monitored by Council on an ongoing basis
l. Details of supplier spend (interested in local %), including on entertainment and performers.
m. Environmental initiatives (beyond EcoFest).
n. Compliance with relevant OHS and public liability obligations.
o. Details of innovative and creative approaches to continually refreshing long‐standing events.
p. Identify supply gaps to enable local business the opportunity to expand or attract new business
Performance Measures and Reporting. Service Goals Performance Measures
Performance Measures and Reporting. Contractor's performance will be measured in part on the achievement of the following performance measures. Documentation shall be provided to HHSC Project Director by the dates specified below:
A. Quarterly Progress/Status Reports, along with copies or drafts of current plans if available, will be submitted to the HHSC Project Director by April 31, 2019 and every three months thereafter and will include:
1. Participation in PIPBHC grant-related activities and meetings;
2. Training, Technical Assistance, and Quality Improvement accomplishments;
3. Evaluation accomplishments, and
4. Dissemination accomplishments.
B. Final Report is due annually on December 31 to include:
1. Final evaluation results,
2. Status of implementation of PIPBHC goals,
3. Summary of accomplishments and recommendations, and
4. Copies of any evaluation tools or resources
C. Federal Funding and Transparency Act (FFATA) Reporting
Performance Measures and Reporting. Performance Measures
9.1 The Contractor shall provide the information detailed within Schedule 4 to Procure Partnerships in relation to Contractor’s performance of the Performance Indicators as Procure Partnerships requests and within the timescales that Procure Partnerships requests.
9.2 The contractor is to compelte a Proejct Initiatin Form for each scheme appointed to under this Framework Agreement.
10.1 If the Contractor :
a) fails to meet the minimum required standard of performance of Performance Indicators
b) has been prosecuted for breach of health and safety legislation and/or has been issued with a prohibition notice or an improvement notice; or
c) fails to notify Procure Partnerships of the fees due in accordance with Clause 8 and/or fails to pay the Procure Partnerships fees in accordance with Clause 8 and/or provides inaccurate or incomplete information required by Clause 8; Procure Partnerships may, without limiting its other rights and remedies, require the Contractor to attend a meeting within such timescale as Procure Partnerships notifies the Contractor to agree a rectification plan. In the case of breaches of obligations which are not capable of remedy or prosecution the rectification plan means a plan for mitigating or otherwise dealing with the consequences of the breach or prosecution. If the Contractor does not attend that meeting or the Parties cannot agree a rectification plan at that meeting, Procure Partnerships may require the Contractor to comply with the rectification plan notified to the Contractor by Procure Partnerships within the timescales set out in that rectification plan (such plan and timescales notified to the Contractor by Procure Partnerships to be ones which could realistically be achieved by a competent contractor exercising its best endeavours).
10.2 If at the end of the rectification period agreed in the rectification plan the Contractor has not resolved the underperformance to Procure Partnerships Satisfaction Procure Partnerships may in its absolute discretion notify the Contractor of the amount of damages due in accordance with the calculations below :
a) failure to pay the Procure Partnerships Framework Fee in accordance with Clause 8.1; interest on the amount which is overdue at 3% per year above the base rate in force from time to time of the Bank of England;
10.3 The Parties acknowledge that the damages payable are without limitation to Procure Partnerships right to terminate this Agreement and equate to...
Performance Measures and Reporting. 8.12.1 Describe your ability to guarantee reliability and uptime greater than 99.5%. Additional points will be awarded for 99.9% or greater availability. Broadvoice runs its voice network in an active-active cluster across geo-redundant data centers. As such, downtime is minimal. Using historical downtime data, the target available time for the Services provided by Broadvoice to the Customer is equal to 99.99% of the time in a calendar month. Availability is calculated by dividing the measured available time by the total time in a calendar month, expressed as a percentage. The measured available time is the total time in a calendar month less the measured unavailable time.
8.12.2 Provide your standard uptime service and related Service Level Agreement (SLA) criteria. Broadvoice Service Level Agreement attached. (Attachment J - Broadvoice SLA.pdf)
8.12.3 Specify and provide the process to be used for the participating entity to call/contact you for support, who will be providing the support, and describe the basis of availability. The Customer shall contact Broadvoice Priority Business Support to report all service problems. The telephone number for contacting the Priority Business Support is (000) 000-0000. The Customer must have the following information: Customer name, the telephone number or account number affected, and a description of the problems encountered. Priority Business Support is available 24/7/365.
8.12.4 Describe the consequences/SLA remedies if the Respondent fails to meet incident response time and incident fix time. Mean Time to Repair (MTTR) is defined as the total network outage time for all trouble tickets in a measured month divided by the number of tickets. The target MTTR is four (4) hours following receipt of a Service Call from the Customer. 0 minutes to 1 hour No credit >1 hours to 4 hours 3% credit of monthly xxxx >4 hours to 6 hours 6% credit of monthly xxxx >6 hours to 8 hours -additional 4 hour increments 10% credit of monthly xxxx -3% per increment, not to exceed monthly billing total In order to receive the foregoing credit, the Customer must notify Broadvoice by email to xxxxxxx@xxxxxxxxxx.xxx of its claim for a credit within thirty (30) days of the Outage for which a credit is claimed.
8.12.5 Describe the firm’s procedures and schedules for any planned downtime. Scheduled Maintenance means any maintenance activities performed by Broadvoice on the network or switching equipment to which the Customer is connected, provided...
Performance Measures and Reporting. 8.12.1 Describe your ability to guarantee reliability and uptime greater than 99.5%. Additional points will be awarded for 99.9% or greater availability.
Performance Measures and Reporting. LGC shall provide WYLIE with information regarding ridership, on-time performance of the Service, costs, and number of users, within thirty (30) calendar days of receipt of such information from the contract provider.
Performance Measures and Reporting. 1. Notify WRC of impending scheduled events or activities that may warrant media support. Follow WSC/WRC guidance for media relations and interactions including releases for all pictures.
2. Notify WRC of impending visits by stakeholders such as representatives of the Legislature or Congress.
