Onboarding Services. Included in the Annual Subscription Fee is; installation of the software on a shared hosted machine configuration of the software one customised template for press releases, statements, and other distribution types (to a standard specification) Excluded from the Annual Subscription Fee is; data manipulation for the import of any databases of User contacts (which for the avoidance of doubt shall nto be deemed to be Customer Content and/or Data) multiple customised templates for press releases, statements and other distribution types branding of reports, development of new reports Additional training not included in on the Subscription Order Form, or as part of a suite of a purchased Product and/or Service travel, accommodation and subsistence expenses incurred in the getting to the User premises to conduct on-site training. To be agreed in advance Maintenance Services Maintenance shall not include any maintenance which is necessitated otherwise than by fair use, including damage resulting from accident, neglect or misuse, failure or unsuitability of electricity supply, failure to comply with the provisions for accessing and using the Product otherwise than in accordance with the Documentation, or any causes other than from normal and proper use. Maintenance shall not include maintenance of any application or component that is not covered by this Agreement, or is covered by agreements made with other parties, or which is not directly related to the Service. Maintenance shall not include the reinstatement of lost data that is not due to a Product malfunction. Except as expressly provided in this Agreement or as agreed between the parties in writing, the Supplier shall have no obligation to provide any maintenance or support services to the Customer outside normal working hours. The Customer agrees that upgrades and maintenance commenced at the request of the Customer shall not be deemed an interruption of Services Suspension of Services The Customer agrees that from time to time, it may be necessary for the Supplier to temporarily suspend the Services for technical reasons, the timing of which will be determined by the Supplier. If the Supplier provides the Customer with advance notice of at least two weeks of the temporary suspension of Services, such suspension will deemed not to be an interruption of the Services and shall not be in breach of any other provisions of this Agreement or constitute unavailability. The Supplier shall...
Onboarding Services. 3.1 The Supplier shall use reasonable endeavours to ensure continuity of its personnel assigned to this agreement.
Onboarding Services. ShotSpotter will provide a series of onboarding services to prepare the agency to maximize the value of the ShotSpotter Investigate service. These typical onboarding steps will be refined to best serve the Department team and Investigate users. ShotSpotter onboarding services are designed to: • Ensure successful implementation of ShotSpotter Investigate go-live • Ensure the Department achieves maximum benefit by full utilization of the modules features and functions of the platform. • Ensure that the Department’s Best Practices are refined, as needed, to utilize the system most effectively. ShotSpotter has assembled a Customer Success Team of professionals with hundreds of years of combined law enforcement experience. The mission of this team of Consultants, Trainers, and Analysts is to maximize customer success with the ShotSpotter service. This team is available to our customers both pre- and post-production to advise, train, and guide them on the most effective use of the tools and services available with the ShotSpotter solution. The following provides a high-level overview of ShotSpotter’s typical Customer Onboarding Services, which will be tailored to support the Department: Getting Started ShotSpotter will assign a Customer Success Director to the Department to ensure that we deliver consistent, quality best practices training based on the Department’s needs to maximize the value of our service. The Customer Success Director will remain engaged with the Department for the duration of our relationship. Implementation Following contract execution, the ShotSpotter Customer Success Director will work with the Department’s project team to plan the implementation process, beginning with a Customer Kick- Off Meeting with all stakeholders. The teams will review the program objectives, lay out the key implementation steps, agree on a project timeline, including targeted activation date (go-live), and establish a protocol for ongoing communication throughout the onboarding process. ShotSpotter will schedule regular status calls with the Department’s Program Manager and other project leaders to maintain regular communication throughout the implementation process. Project Milestones Wave 0: Planning Wave 1: Design Wave 2: Configuration Wave 3: Production Activities Activities Activities Activities • Conduct initial kickoff meeting and a follow-up meeting • Collect Business Requirements • Develop Project Plan and timeline • Track and Manage Risks • Bi-weekly Sta...
Onboarding Services. Customer may engage cBEYONData to perform certain professional services in connection with training, installation, and implementation of the cBEYONData Software as set forth in the Order (collectively, “Onboarding Services”). Except as otherwise provided in an Order, the terms and conditions governing cBEYONData’s provision of the Onboarding Services are set forth in this Agreement.
Onboarding Services. (including ADP Workforce Now EI-9 Services). The following additional terms and conditions apply to the ADP Workforce Now EI-9 Services (“WFN EI-9 Services”) that are part of ADP Workforce Now Onboarding Services.
Onboarding Services. This Section 2.2 will only apply to the extent Onboarding Services are included in an Order.
Onboarding Services. 3.1 Included in the Charges are:
Onboarding Services. 5.1 The Supplier shall perform the Onboarding services for the tlmNexus Solution in accordance with the Service Description. Unless stated otherwise in the Call-Off Contract, the Supplier shall use reasonable endeavours to meet the performance dates set out in the Service Description (if any), but any such dates shall be estimates only, and time shall not be of the essence in these Supplier Terms or the Call-Off Contract.
Onboarding Services. BNYM shall in consultation with the Fund develop and implement a plan to prepare the BNYM System and BNYM personnel for the transaction processing, recordkeeping and other Services to be provided under the Agreement ("Onboarding Plan"). The Fund shall reasonably cooperate with BNYM to implement the Onboarding Plan, including without limitation by providing personnel and other resources reasonably required by the Onboarding Plan and by performing the tasks described for, as applicable, the Fund in the Onboarding Plan. The obligations in this Section 3(e) shall terminate on the Service Effective Date.
Onboarding Services. During the first weeks of the Initial Term, Partoo will provide the Customer with an onboarding process that will aim to familiarize with and prepare the Customer for the proper utilization of Partoo Applications and/or Services. The Customer Support will assure: − The technical and manual handling of the Customer’s POIs based on the information gathered and sent by Customer to Partoo; − If applicable, the retrieval of the business listings and the manual processing of said listings; − The operational implementation of Partoo Applications and Services; and − An onboarding session to guide the Customer through the functionalities and features of Partoo Applications and Services. The Customer Support will assist the Customer throughout the Term of the Agreement. The Customer Support will be the Customer’s preferred point of contact throughout the Term of the Agreement and can be reached via the Partoo Applications (chat) or email associated to the User account, in accordance with the provisions of Xxxxxx’s SLA.
