Onboarding Services. Included in the Annual Subscription Fee is;
Onboarding Services. 3.1 The Supplier shall use reasonable endeavors to ensure continuity of its personnel assigned to this agreement.
3.2 The Supplier shall appoint the Supplier's Service Delivery Manager, who shall have the authority to contractually bind the Supplier on all matters relating to this agreement. The Supplier shall use reasonable endeavors to ensure continuity of the Supplier's Service Delivery Manager but has the right to replace him/her from time to time where reasonably necessary in the interests of the Supplier's business..
3.3 When the Supplier considers the Managed Services are ready for activation it shall so notify the Client. Within five days of such notification the Client shall review the operation of the Managed Services to confirm that they function in material conformance with the Managed Service Specification. If the Managed Services fail in any material respect to conform with the Managed Service Specification where the failure is the fault of the Supplier (Error), the Client shall give the Supplier a detailed description of any such non-conformance in writing, within the five-day review period.
3.4 The Supplier shall use reasonable endeavors to correct any Error within a reasonable time and, on completion, re-submit the Managed Services to the Client. The provisions of clause 3.3 and this clause 3.4 shall then apply again, up to three additional times. If the Supplier is unable to correct the Error after three attempts, either party may terminate this agreement without further liability to the other.
3.5 If the Client does not provide any written comments in the five-day period described above, or if the Managed Services is found to conform with the Managed Service Specification, then the Managed Services shall be deemed accepted as from the date of the notification (Acceptance Date).
Onboarding Services. Concurrent with the sensor design and deployment activities, ShotSpotter will provide a series of onboarding services to prepare the Police Department to maximize the value of the ShotSpotter service. These standard onboarding steps will be refined to best serve the Department team and ShotSpotter users. ShotSpotter onboarding services are designed to: • Ensure successful ShotSpotter activation (go-live) • Ensure full utilization of the features and functions available with the ShotSpotter service • Ensure that the Department’s Best Practices are refined, as needed, to respond most effectively to the gun crime intelligence data being delivered for the coverage area • Track and monitor the efficacy of the ShotSpotter service ShotSpotter has assembled a Customer Success Team of professionals with more than 100 years of combined law enforcement experience. The mission of this team of Consultants, Trainers, and Analysts is to maximize customer success with the ShotSpotter service. This team is available to our customers both pre- and post-production to advise, train, and guide them on the most effective use of the tools and services available with the ShotSpotter solution. The following provides a high-level overview of ShotSpotter’s standard Customer Onboarding Services, which will be tailored to support the Department: Getting Started Prior to contract execution, a ShotSpotter Customer Success Director will work with the Department’s project team to plan the onboarding process, beginning with an onsite Customer Kick-Off Meeting with all stakeholders. The teams will review the program objectives, lay out the key implementation steps, agree on a targeted activation date (go-live), and establish a protocol for ongoing communication throughout the onboarding process. ShotSpotter will schedule biweekly status calls with the Department’s Program Manager and other project leaders to maintain regular communication throughout the implementation process. Best Practices Early in the Customer Onboarding Process, ShotSpotter’s Customer Success team, led by the assigned Customer Success Director, will work with the Department’s Program Manager and other project leaders to schedule and conduct a series of Best Practices sessions. These sessions will assist the Department in establishing response protocols and procedures to manage the gunshot alerts and gun crime intelligence data that will be provided upon activation of the ShotSpotter service. ShotSpotter will customize a...
Onboarding Services. Customer may engage cBEYONData to perform certain professional services in connection with training, installation, and implementation of the cBEYONData Software as set forth in the Order (collectively, “Onboarding Services”). Except as otherwise provided in an Order, the terms and conditions governing cBEYONData’s provision of the Onboarding Services are set forth in this Agreement.
Onboarding Services. (including ADP Workforce Now EI-9 Services). The following additional terms and conditions apply to the ADP Workforce Now EI-9 Services (“WFN EI-9 Services”) that are part of ADP Workforce Now Onboarding Services.
Onboarding Services. SAP may provide Onboarding Services in close alignment with Customer. These are limited to the management of connection invitations to new Account Members on behalf of Customer, the creation of respective invitations after duplication check, and establishing the connection between these Account Members on the Network. These services do not ensure the implementation of a readily connected system, which may require additional services, subject to additional contracts and fees, and might be subject to regional restrictions. The Onboarding Services are performed remotely. If travel is necessary for SAP, Customer is responsible for the cost of travel.
Onboarding Services. 2.1 With effect from the Onboarding Start Date, Autodata shall perform the Onboarding Services in accordance with the Onboarding SOW. Autodata shall use commercially reasonable endeavours to meet the performance dates set out in the Onboarding SOW, but any such dates shall be estimates only, and time shall not be of the essence.
2.2 When Autodata considers that the Managed Services are ready for activation it shall so notify the Client.
Onboarding Services. (a) In the event that the Customer requires any Onboarding Services, such services shall be agreed between the parties in a SOW.
(b) The parties will agree the scope and timeline of any such Services within fifteen (15) days of signature by the Customer of the Order Form (unless already agreed in an Order Form or SOW).
(c) The commencement of any Onboarding Services purchased must start within thirty (30) days of invoice date or as otherwise set out in the Order Form.
(d) The Customer shall co-operate with Omniplex and shall provide all necessary information that Omniplex may require to provide the Onboarding Services.
(e) The Customer shall ensure that its key members of staff required for Omniplex's delivery of the Onboarding Services are available to Omniplex during the Onboarding Services.
(f) Omniplex shall use reasonable endeavours to perform the Onboarding Services in accordance with the relevant timetable set out in the Plan, but any such timetable and dates are understood to be estimates, and time shall not be of the essence.
(g) The Onboarding Services may require Customer assistance from time to time as set out in the SOW. In the event of any delays in the Customer's provision of such assistance, Omniplex reserves the right to:
(i) adjust any agreed dates.
(ii) (where the final delivery date is delayed by more than one calendar month,) invoice for all outstanding monies;
(iii) (where delivery is delayed by more than one calendar month,) invoice an additional five per cent (5%) of the full project amount for every additional month there is a delay;
(iv) (where the project is delayed for three (3) months or longer,) EITHER rescope and provide revised costs for the remaining activities, OR close the project and deem it to be completed with no refund due, nor any crediting of Bank of Hours/ Bank of Days (where the project is being paid for by Bank of Hours/ Bank of Days).
(h) Where Omniplex has submitted Deliverables to the Customer for acceptance and/or review, the Customer will be deemed to have accepted such Deliverables in full if no communication is received from the Customer within ten (10) days of Omniplex's submission. Alternatively, if the Customer does not sign off a project within ten (10) days of a request to do so, Omniplex, at its discretion, will close the project and deem it to be completed with no refund due.
(i) Where the Customer wishes to change, amend, or extend the Deliverables or any other aspect of the services set out in the...
Onboarding Services. 3.1 Included in the Charges are:
3.1.1 configuration of the software and support to configure Your DNS settings
3.1.2 one customised template for press releases, statements, and other distribution types (to a standard specification)
3.1.3 introductory WebEx training session for main users of the software and additional training for new users thereafter.
3.1.4 unlimited access to online training courses available here: xxxx://xxx.xxxxxx.xxx/uk/client- support/training-courses/
Onboarding Services. 5.1 The Supplier shall perform the Onboarding services for the tlmNexus Solution in accordance with the Service Description. Unless stated otherwise in the Call-Off Contract, the Supplier shall use reasonable endeavours to meet the performance dates set out in the Service Description (if any), but any such dates shall be estimates only, and time shall not be of the essence in these Supplier Terms or the Call-Off Contract.
5.2 When the Supplier considers that the Onboarding services in connection with the tlmNexus Solution have been completed and the G-Cloud Services are ready for activation it shall so notify the Buyer. Within five (5) days of such notification the Buyer shall review the Onboarding of the tlmNexus Solution to confirm that the G-Cloud Services functions materially conforms with the Service Description. If the tlmNexus Solution fails in any material respect to conform with the Service Description, the Buyer shall give the Supplier a detailed description of any such non-conformance ("Error") in writing, within the five (5) day review period.
5.3 The Supplier shall use reasonable endeavours to correct any Error within a reasonable time and, on completion, notify the Buyer that the G-Cloud Services are available to the Buyer for checking conformance with the Service Description. The provisions of Section 5.2 and this Section 5.3 of these Supplier Terms shall then apply again, until any Errors have been corrected. If the Supplier is unable to correct the Error, either party may terminate these Supplier Terms and the Call-Off Contract without further liability to the other.
5.4 If the Buyer does not provide any written comments in the five (5) day period described above, or if the G-Cloud Services are found to conform with the Service Description in accordance with Section 5 of these Supplier Terms, then the G-Cloud Services shall be deemed accepted as from the date of the notification ("Go Live") and the Buyer shall be entitled to access and use the tlmNexus Solution through the G-Cloud Services from the Go Live date in accordance with these Supplier Terms.
