Onboarding Services. Included in the Annual Subscription Fee is;
Onboarding Services. 3.1 The Supplier shall use reasonable endeavors to ensure continuity of its personnel assigned to this agreement.
3.2 The Supplier shall appoint the Supplier's Service Delivery Manager, who shall have the authority to contractually bind the Supplier on all matters relating to this agreement. The Supplier shall use reasonable endeavors to ensure continuity of the Supplier's Service Delivery Manager but has the right to replace him/her from time to time where reasonably necessary in the interests of the Supplier's business..
3.3 When the Supplier considers the Managed Services are ready for activation it shall so notify the Client. Within five days of such notification the Client shall review the operation of the Managed Services to confirm that they function in material conformance with the Managed Service Specification. If the Managed Services fail in any material respect to conform with the Managed Service Specification where the failure is the fault of the Supplier (Error), the Client shall give the Supplier a detailed description of any such non-conformance in writing, within the five-day review period.
3.4 The Supplier shall use reasonable endeavors to correct any Error within a reasonable time and, on completion, re-submit the Managed Services to the Client. The provisions of clause 3.3 and this clause 3.4 shall then apply again, up to three additional times. If the Supplier is unable to correct the Error after three attempts, either party may terminate this agreement without further liability to the other.
3.5 If the Client does not provide any written comments in the five-day period described above, or if the Managed Services is found to conform with the Managed Service Specification, then the Managed Services shall be deemed accepted as from the date of the notification (Acceptance Date).
Onboarding Services. ShotSpotter will provide a series of onboarding services to prepare the agency to maximize the value of the ShotSpotter Investigate service. These typical onboarding steps will be refined to best serve the Department team and Investigate users. ShotSpotter onboarding services are designed to: • Ensure successful implementation of ShotSpotter Investigate go-live • Ensure the Department achieves maximum benefit by full utilization of the modules features and functions of the platform. • Ensure that the Department’s Best Practices are refined, as needed, to utilize the system most effectively. ShotSpotter has assembled a Customer Success Team of professionals with hundreds of years of combined law enforcement experience. The mission of this team of Consultants, Trainers, and Analysts is to maximize customer success with the ShotSpotter service. This team is available to our customers both pre- and post-production to advise, train, and guide them on the most effective use of the tools and services available with the ShotSpotter solution. The following provides a high-level overview of ShotSpotter’s typical Customer Onboarding Services, which will be tailored to support the Department: ShotSpotter will assign a Customer Success Director to the Department to ensure that we deliver consistent, quality best practices training based on the Department’s needs to maximize the value of our service. The Customer Success Director will remain engaged with the Department for the duration of our relationship. Following contract execution, the ShotSpotter Customer Success Director will work with the Department’s project team to plan the implementation process, beginning with a Customer Kick- Off Meeting with all stakeholders. The teams will review the program objectives, lay out the key implementation steps, agree on a project timeline, including targeted activation date (go-live), and establish a protocol for ongoing communication throughout the onboarding process. ShotSpotter will schedule regular status calls with the Department’s Program Manager and other project leaders to maintain regular communication throughout the implementation process. • Conduct initial kickoff meeting and a follow-up meeting • Collect Business Requirements • Develop Project Plan and timeline • Track and Manage Risks • Bi-weekly Status Calls • Design document describing system configurations • Analyze feasibility of third party integration requests * • Configurations described with text descripti...
Onboarding Services. Customer may engage cBEYONData to perform certain professional services in connection with training, installation, and implementation of the cBEYONData Software as set forth in the Order (collectively, “Onboarding Services”). Except as otherwise provided in an Order, the terms and conditions governing cBEYONData’s provision of the Onboarding Services are set forth in this Agreement.
Onboarding Services. SAP may provide Onboarding Services in close alignment with Customer. These are limited to the management of connection invitations to new Account Members on behalf of Customer, the creation of respective invitations after duplication check, and establishing the connection between these Account Members on the Network. These services do not ensure the implementation of a readily connected system, which may require additional services, subject to additional contracts and fees, and might be subject to regional restrictions. The Onboarding Services are performed remotely. If travel is necessary for SAP, Customer is responsible for the cost of travel.
Onboarding Services. (including ADP Workforce Now EI-9 Services). The following additional terms and conditions apply to the ADP Workforce Now EI-9 Services (“WFN EI-9 Services”) that are part of ADP Workforce Now Onboarding Services.
Onboarding Services. These are one-off services that are quoted and paid for when required which can include some/all of the following services:
i. Data architecture/scoping
ii. Email & Data migration;
iii. SharePoint & Teams Configuration;
iv. Office 365 Device Deployment; v. Training;
Onboarding Services. BNYM shall in consultation with the Fund develop and implement a plan to prepare the BNYM System and BNYM personnel for the transaction processing, recordkeeping and other Services to be provided under the Agreement ("Onboarding Plan"). The Fund shall reasonably cooperate with BNYM to implement the Onboarding Plan, including without limitation by providing personnel and other resources reasonably required by the Onboarding Plan and by performing the tasks described for, as applicable, the Fund in the Onboarding Plan. The obligations in this Section 3(e) shall terminate on the Service Effective Date.
Onboarding Services. 5.1 The Supplier shall perform the Onboarding services for the tlmNexus Solution in accordance with the Service Description. Unless stated otherwise in the Call-Off Contract, the Supplier shall use reasonable endeavours to meet the performance dates set out in the Service Description (if any), but any such dates shall be estimates only, and time shall not be of the essence in these Supplier Terms or the Call-Off Contract.
5.2 When the Supplier considers that the Onboarding services in connection with the tlmNexus Solution have been completed and the G-Cloud Services are ready for activation it shall so notify the Buyer. Within five (5) days of such notification the Buyer shall review the Onboarding of the tlmNexus Solution to confirm that the G-Cloud Services functions materially conforms with the Service Description. If the tlmNexus Solution fails in any material respect to conform with the Service Description, the Buyer shall give the Supplier a detailed description of any such non-conformance ("Error") in writing, within the five (5) day review period.
5.3 The Supplier shall use reasonable endeavours to correct any Error within a reasonable time and, on completion, notify the Buyer that the G-Cloud Services are available to the Buyer for checking conformance with the Service Description. The provisions of Section 5.2 and this Section 5.3 of these Supplier Terms shall then apply again, until any Errors have been corrected. If the Supplier is unable to correct the Error, either party may terminate these Supplier Terms and the Call-Off Contract without further liability to the other.
5.4 If the Buyer does not provide any written comments in the five (5) day period described above, or if the G-Cloud Services are found to conform with the Service Description in accordance with Section 5 of these Supplier Terms, then the G-Cloud Services shall be deemed accepted as from the date of the notification ("Go Live") and the Buyer shall be entitled to access and use the tlmNexus Solution through the G-Cloud Services from the Go Live date in accordance with these Supplier Terms.
Onboarding Services. 3.1 Included in the Charges are:
3.1.1 configuration of the software and support to configure Your DNS settings
3.1.2 one customised template for press releases, statements, and other distribution types (to a standard specification)
3.1.3 introductory WebEx training session for main users of the software and additional training for new users thereafter.
3.1.4 unlimited access to online training courses available here: xxxx://xxx.xxxxxx.xxx/uk/client- support/training-courses/
