Intent of these Services Sample Clauses
Intent of these Services a. The Contractor’s primary responsibility is to execute the DLL training recruitment and DLL training delivery. The Contractor shall provide the services and staff, and otherwise do all things necessary or incidental to the performance of work, as set forth in this contract.
Intent of these Services a. Contractor will do all things necessary for, or related to the performance of the work in this Contract. Contractor will be responsible for, but are not limited to the following:
Intent of these Services a. Contractor shall implement an inclusion mentorship program tailored to providing child care and early learning providers additional skills. The program shall ensure providers have the necessary skills and knowledge to effectively support children with disabilities, developmental delays, and/or challenging behavioral needs.
(1) The Contractor shall offer a number of initiatives to support the program, including but not limited to:
Intent of these Services a. Contractor will provide the services and staff, and all things necessary for, or related to, the performance of the work in this Contract. Contractor will be responsible for, but are not limited to the following:
(1) Contractor must provide statewide coverage with service locations within Washington State, and within a 30-mile driving distance or less, by car, of any Applicant’s residence or place of employment. Any exceptions to this requirement must be approved by DCYF in advance.
(2) Contractor may partner with Service Partners for the hosting of fingerprinting sites, with notification to DCYF prior to use of such location.
(3) Contractor shall ensure that no more than three percent (3%) of all fingerprint submissions are rejected for further processing by the WSP and the FBI. Contractor shall verify the quality of fingerprints collected at the time of acquisition and resubmit rejected prints.
(4) Contractor will schedule applicant appointments via mobile friendly web portal or phone (both scheduling services are required) based upon applicant preference, with fingerprint appointment occurring within three (3) business days or less from the time customer makes contact with Contractor. Provide confirmation to Applicant via email, text message, or mailed through the U.S. Postal Service.
(5) Contractor will:
(a) Provide exceptional customer service, responding within 24 hours to any issues related to fingerprinting, in accordance with Contractor’s established guidelines and policies.
(b) Schedule Applicant appointments via mobile friendly web portal or phone (both scheduling services are required) based upon applicant preference, with fingerprint appointment occurring within three business days or less from the time customer makes contact with Contractor. Provide confirmation to Applicant via email, text message, or mailed through the U.S. Postal Service.
(c) Provide support help desk services (call center for Applicants and DCYF) with toll free access for scheduling or answering questions. Minimum required coverage shall be Monday through Friday from 8:00AM to 5:00PM Pacific Standard Time (PST).
(d) Ensure personnel are trained to accurately verify the Applicant’s identity by comparing the photograph of a valid government issued photo ID (see Exhibit E, Acceptable Forms of ID) and demographic information collected from the fingerprint appointment form
(e) Ensure all personnel performing this contract are trained to accurately capture fingerprint images...
Intent of these Services. Contractor will do all things necessary for, or related to, the performance of the work in this Contract. Contractor will be responsible for, but are not limited to the following:
a. Leg Proviso/General Fund ($265K):
(1) Maintain and operate the Help Me Grow Washington Hotline, a statewide toll-free health information and referral hotline.
(a) Staff the hotline at least 45 hours per week with staff that includes bilingual, Spanish speaking operators to answer Spanish-speaking callers.
(b) Use other resources to assist other non-English-speaking callers.
(c) Answer all calls as quickly as possible (with an average goal hold time less than two minutes).
(d) Follow up within one business day with any clients who do not get through to a live hotline staff person and who leave a message.
(2) Support the community-based Satellite Coordinated Access Point (CAP) in local HMG systems.
(a) Incorporate Family Resource Navigators (FRN) into local HMG systems, as an extension of the statewide HMG CAP, operated by WithinReach.
(b) Ensure FRNs
i. Receive training, supervision, and peer support from the statewide CAP (WithinReach), as well as have access to the technology systems and databases utilized for HMG-WA resource navigation and reporting.
ii. Serve as an additional bridge between the state and local Help Me Grow structures, working closely with the local HMG system’s organizing entity and oversight committee.
iii. Connect families to both state and local resources, while fostering a link between local HMG outreach efforts and statewide infrastructure.
(3) Interview clients to identify type of clients and their needs.
(a) Provide appropriate information, referrals, and assistance to callers to meet their needs.
(b) Provide callers with information about and/or help connecting to state and local programs and services.
(4) Maintain the data and technical infrastructure needed to support the HMG WA Hotline. This includes current information on resources, benefits, and the logic to support screening for benefits.
(5) Data collection and reporting
(a) Report quarterly data collected to DCYF i. Inbound caller type ii. Non-English calls iii. Need (referral) - top 15
iv. How Heard
v. Hotline Stats
A. Total Calls Received
B. Answered Live C. % answered wait time
D. Average wait time E. Average talk time
F. Age Demographics
vi. PH123
A. Total visitors
B. Unique visitors
vii. HMG WA Calls by County
viii. children ASQ (Ages and Stages Questionnaire) and ASQ-SE screens by zip ...
Intent of these Services. (1) Map sustainable change by identifying and developing diverse leadership from policy to practice to support the implementation of the Early Learning Coordination Plan.
(2) Provide equity-centered leadership coaching and strategy support for the PDG Management Team and the ELCP impact network.
(3) Co-design and co-host an internal DCYF equity leadership learning community where Liberatory Design practice can be shared, supported and spread. This would include DCYF staff: Who are already practicing Liberatory Design, who have been trained and are learning to practice, who have not yet been trained, but can learn through peer examples. NEP will partner with DCYF equity leaders to co-design and co-host with the key purposes being to build system capacity to support the growth of Liberatory Design (and other equity leadership) practice within DCYF; and to build relationships across DCYF divisions in service of equity.
(4) NEP will support a design process that leverages the above context developments and creates an opportunity to learn how Liberatory Design can be used in a co-design (e.g. cross-agency, agency- community) effort that can manifest the aspirations laid out in the Early Learning Coordination Plan. The focus of this effort would be determined by DCYF leaders.
(5) NEP will provide further training opportunities for DCYF Early Learning staff, as well as those from Child Welfare and Juvenile Rehabilitation.
(6) Time with key leaders to co-design the services above and the relationship between them - and to monitor progress and make adjustments and help strategize and develop leadership liberatory design skills. Including but not limited to:
(a) Apply a racial equity and systems-thinking lens to the organization’s understanding of factors that contribute to inequity in systems using Liberatory Design.
(b) Design and lead the implementation plan of solutions, which could include: i Addressing the discourse people have at personal, institutional, and structural levels; ii Scope and address issues and address systemic oppression regarding: race, class, gender, language, sexual orientation, etc.
Intent of these Services a. Contractor will do all things necessary for, or related to, the performance of the work in to develop a dashboard of Early Start Act Supplemental Metrics.
b. The intentions of the partnership between Contractor and DCYF are to:
(1) Build capacity in DCYF to design, develop, publish, and maintain public-facing data visualizations related to early learning that are transparent, accurate, and sustainable.
(2) Consider how current work on creating public-facing dashboards and visualizations may inform the work with DCYF.
(3) Inform and engage communities and stakeholders in the field of early learning to build data visualizations that meet their needs.
(4) Identify the necessary resources to transition the child care feasibility estimator to DCYF.
(5) All aspects concerning data must comport and be read in agreement with the existing Data Share Agreement in Exhibit E.
Intent of these Services. Contractor will do all things necessary for, or related to, the performance of the work in this Contract. Contractor will be responsible for, but is not limited to the following:
a. General State Fund and CAPTA: July 1, 2022 – June 30 2023
(1) Maintain and operate the Help Me Grow Washington Hotline, a statewide toll-free health information and referral hotline.
(a) Staff the hotline at least 45 hours per week with staff that includes bilingual, Spanish- speaking operators to answer Spanish-speaking callers.
(b) Use other resources to assist other non-English-speaking callers.
(c) Answer all calls as quickly as possible (with an average goal hold time less than two minutes).
(d) Follow up within one business day with any clients who do not get through to a live hotline staff person and who leave a message.
b. Maintain and operate Plan of Safe Care (POSC) triage queue.
(1) Continue staffing POSC entry point with Mental and Behavioral Health Family Support Specialists and offer resources to assist non-English speaking callers
(2) Follow up with referred POSC clients via the indicated preferred contact method within 2 business days.
(3) Provide ongoing technical assistance and training support to birthing hospitals across the state participating in POSC.
(4) Establish new partnerships and linkages with remaining birthing hospitals participating in Washington State Hospital Association’s OUD/NAS Collaborative.
(5) Explore and pilot follow up data collection processes with POSC to determine if clients were successfully enrolled in or linked to referred resources and benefits.
(6) Continue to explore opportunities for additional partnerships with perinatal providers to leverage the POSC portal.
c. Interview clients to identify type of clients and their needs.
(1) Provide appropriate information, referrals, and assistance to callers to meet their needs.
(2) Provide callers with information about and/or help connecting to state and local programs and services.
d. Maintain the data and technical infrastructure needed to support the hotline and information available to Xxxxxxxxxx000.xxx users. This includes current information on resources, benefits, and the logic to support screening for benefits.
Intent of these Services a. Contractor will do all things necessary for, or related to, the performance of the work in this Contract. Contractor will be responsible for, but are not limited to the following:
(1) Software-as-a-Service licenses for system users, approximately 3,400 users.
(a) KinderConnect – the provider portal where providers see general information, collect and manage attendance records, submit attendance and obtain general reports. This system is accessed by providers and DCYF management and staff.
(b) KinderSign – tablet application for attendance tracking. Used by providers and sponsors (parents and other authorized adults) to track attendance for children. In Washington, providers supply their own tablets. No tablets are supplied by KinderSystems, and no mobile device management (MDM) system is included.
(c) KinderSmart – smartphone mobile application used by sponsors to track attendance and absences using their private smartphones.
(d) Telephone IVR – provides the ability to support rural areas where there is no Internet access to allow parents to track attendance via touch-tone telephones.
(2) Maintenance and Support Services, including but not limited to the following:
(a) Project Management
i. Project management for estimates, change requests, upgrades, service orders and other general consulting as requested by the Agency
ii. Resolution of questions about application, features, use, reports, capabilities and functionality of the base system
iii. Virtual meetings, internal or external with the Agency regularly scheduled or ad-hoc meetings
iv. Site visits at the Agency, if requested or required v. Participation in round-table events that the Agency may hold with its constituents, including providers, unions, etc.
vi. Coordination of support activities in the event of escalations vii. Maintenance and distribution of system documentation, change orders, or release notes
viii. Assistance with system configuration questions and issues brought forth by the Agency
Intent of these Services. Contractor will plan, coordinate, and provide all services and supports necessary to deliver HVSA Reflective Supervision Consultation Groups, and Intro to RS Training, Advanced RS, Growing Brain and IMH trainings, as well as coordinate scholarship distribution to HVSA candidates approved by DCYF, as described in this section. Initial training and RSC group dates and any subsequent changes to dates scheduled, will be determined in partnership with DCYF. In general, DCYF is responsible for establishing equitable participation criteria and conducting participant recruitment for all new programming provided through this contract, including programming communication and coordination with HVSA partners Start Early WA and DOH. Participation in these contracted services is voluntary and confidential except where public invitations have been extended. Participants in WA-AIMH programming described in this contract may include, but are not limited to:
(1) New to WA-AIMH Trainees: HVSA Home Visiting Teams, Supervisors, and Home Visitors, as identified by DCYF.
(2) Supervisors New to Previously Trained Teams: Individual Supervisors and Home Visitors from HVSA programs identified by DCYF who have not received WA-AIMH training with their team.
a. Contractor will do all things necessary for, or related to, the performance of the work in this Contract. Contractor will be responsible for, but not limited to the following: