Technical and Administrative Support. Technical assistance to the CS Project was provided locally, in most cases by CSRA staff or through workshops sponsored by PROCOSI and PROSIN. The training in LQAS was provided by an outside consultant contracted by Curamericas. The areas of assistance included: design and implementation of procedures for home deliveries; design of formal agreements with public and private sector agencies; design of a technical training manual; design and implementation of basic registers for improved information management; assistance with training, education, information, and communication in health; and the ethnographic study which was the basis for the intercultural approach. In addition to the above, assistance was provided by Curamericas and outside consultants regarding the use of vital statistics, improvement of the nutrition program, and development of quality checklists. Technical assistance needs for the future include: development of procedures manuals for administrative management; communication for behavior change strategies; improvement of the logistics system; implement a training and supervision system; and implement a program for continuous quality improvement.
Technical and Administrative Support. ❑ Technical assistance needs for the future include: development of procedures manuals for administrative management; communication for behavior change strategies; improvement of the logistics system; and studies to improve quality of service. Xxxx Xxxxxxx, Consultant, Team Leader Xxxxx Xxxxxxx, Curamericas Country Program Coordinator Xxxxxx Xxxxxxx, CSRA Executive Director Xxxxx Xxxxx Xxxxxx, CSRA Project Technical Manager Xxxxxx Xxxxxx, CSRA Project Operations Manager Xxxxx Xxxxxxxx, CSRA Project Director Ancoriames Xxxxxxx Xxxxxxxx, CSRA Project Director Carabuco and Xxxxxx Xxxxxx Xxxxxxx, CSRA Project Director Puerto Xxxxxx ATTACHMENT B ASSESSMENT METHODOLOGY The purpose of the Final Evaluation is provide to all stakeholders with details on the project’s accomplishments, and to listen to feedback beneficiaries and donors, , including women, and children and their families, other community members and opinion leaders, health workers, health system administrators, local partners, other organizations, and representatives of donor agencies. ♦ The comparison of baseline and final data to assess impact through KPC studies. ♦ Review program performance according to each objective. Compare planned activities with actual results, analyzing constraints that limited the achievement of goals and factors that enhanced successes. ♦ Elaboration of lessons learned from the project activities, implementation, or approach. ♦ Identification of promising practices and opportunities for scaling up, replication or use of the approach within a broader context. ♦ Recommendations, including: management, HIS, training, M and E, coordination with the community, MOH, and other relevant components. ♦ Feedback and analysis on project sustainability, including relationships between project stakeholders such as the MOH, community volunteers and others. The team is to be composed of: Team Leader (consultant) CS Project Coordinators Other team members (6-15 people) selected from: ♦ Project staff ♦ MOH representatives ♦ Community representatives ♦ AID Mission representatives The team leader is responsible for coordinating all evaluation activities, supervision of the team, meeting all specified objectives, collaborating with curamericas, and submitting a draft and a final report according to the defined timeline. Xxxxx Xxxxx Xxxxxx, Xxxxxx Xxxxxx and other assigned curamericas staff will function as the coordinators of the teams for field data collection, including overall coordination,...
Technical and Administrative Support. During the life of the project, some key technical and administrative support was planned and provided to the project in timely fashion. This includes: Detailed Implementation Planning Xxxxxx de Graft-Xxxxxxx and Xxxx Xxxxxxxx March 2001 Production/promotion of clean Birth Kits Xxxxxx de Graft-Xxxxxxx Oct. – Nov. 2001 Marketing of Birth Kits Xxxxxxx Xxxxx, SC December 2001 Lot Quality Assurance Sampling Xxxxxx de Graft-Xxxxxxx Xxxxx 2002 Midterm Evaluation Xxxx Xxxxxxxx, SC Xxx Xxxxx xx Xxxxxx Xxxxxxxxxxx August 2002 Final Evaluation Xxxxxx X. Xxxxxxx September 2003
Technical and Administrative Support. During the term of this Agreement, Company shall provide technical and administrative support on an as-is, as available basis via telephone to Customer during the hours indicated at xxxxx://xxxxxxx.xxx/usa/support/ reserves the right to adjust and/ or reduce these hours at its sole discretion at any time without prior notice to Customer. The technical support telephone number is 000-000-0000. In order to receive such support, Customer will submit service request tickets into Company's online ticketing system. Service request tickets will be assigned to a Company technician. Company will make a reasonable attempt to respond to all service requests within 4 working hours. The technical support provided by Company applies strictly and specifically to the products and services provided by Company. If Customer requests for technical support exceeds that of similarly situated customers or is outside the scope of our free technical support, Company reserves the right to deny service related to such request. Company is not responsible for the functionality of the Customer's equipment or devices or the infrastructure of any Property where services are provided, including, but not limited to, wiring, wall plates, and patch panels that were installed and/or maintained by Customers or a third party, including the owner of the Property, and will not provide technical support related solely to Customer's equipment or devices. Furthermore, Customer agrees to treat Company support personnel with normal courtesy and respect in all interactions and acknowledges that repeated episodes (i.e., more than one) of disrespectful, abusive, argumentative, disruptive or similar behaviors directed towards Company support personnel, in the sole discretion and judgment of Company, will result in the termination of support services to Customer. Under these circumstances, if Company restricts or terminates support services to Customer, Customer acknowledges and agrees that no credits, refunds, or discounts will be provided to Customer as a result of these actions and all other terms and conditions of this Agreement remain in full force and effect. Further information regarding support services is available at xxxxxxx.xxx.
Technical and Administrative Support. During the term of this Agreement, Gigabit shall provide technical and administrative support via telephone at 000-000-0000 to Customer 24 hours a day, 7 days a week, 365 days a year.
Technical and Administrative Support. PDC will provide training materials to Cavion personnel on the Co-Branded and Active Portal Services which will enable Cavion to provide ongoing assistance to Users with regard to technical, administrative and service-oriented issues relating to (a) access to the Co-Branded and Active Portal Services and (b) the utilization and/or maintenance of the Co-Branded and Active Portal Services. PDC will provide "second level" support to Cavion for customer support issues related to the Co-Branded and Active Portal Services that Cavion personnel are unable to resolve.
Technical and Administrative Support. SC/HQ’s CS Specialist, Xx. Xxxx Xxxxxxxx was budgeted at 15% time for the Wawa Sana project in Year 1 and at 10% in Years 2-4. He provided technical assistance in the development of the project design, the DIP, and for baseline assessments. He prepared for the MTE and reviewed the results and recommendations and provided ongoing email correspondence support from home office. Additionally, he participated in the final evaluation. Xx. Xxxxxxxx felt that one important limitation in his ability to support the project was his inability to speak Spanish. Several of the team members also spoke English so he was able to communicate well with the La Paz based staff. At the time CS-16 began, SC/HQ did not have CS staff who spoke Spanish. This year, SC hired a new CS Specialist who does speak Spanish thereby strengthening the team’s language capability. The Health Office Manager, Xxxxxx Xxxxx was budgeted at 12% time in Year 1 and at 10% in Years 2 through 4. She developed the initial project budget in coordination with the field office, monitored project expenses and match requirements and reported to AID and the field office on budget pipelines, worked with field staff on the development of sub-agreements with partners, and responded to administrative and financial questions from the field office. The CS Advisor, Dr. Xxxxx Xxxxx was budgeted at 3% time in Years 1 through 4. Xx. Xxxxx reviewed key project documents, supervised Xx. Xxxxxxxx’x work on the project and served as a technical resource to the project. Field staff was satisfied with the support that they received from SC/HQ and SC/B staff was satisfied with the support they received from La Paz. However, as mentioned earlier, field staff would have liked to have had more supportive supervisory visits at their sites by senior staff. Other technical assistance received included: • H/PD specialist Xxxxx Xxxxxxx; • Training through LINKAGES and other local organizations (intercultural training, communication (BCC) and radio programs); • Budgeting and expense monitoring for the CS Coordinator; and • Cost study by SC volunteer Xxxxxxx Xxxxxxxxx. As mentioned above, SC/B could still benefit from participating in training to assess institutional/organizational capacity.
Technical and Administrative Support. Strengths
Technical and Administrative Support. Technical support included visits from CARE USA headquarters by the former Deputy Director of Child Health, Xxxxxxx XxXxxxx, and more recently from the new Technical Specialist in Child Health, Xxxxx XxXxxx. Several visits were made during the LOP to support planning and evaluation activities. The Project received technical assistance from Xxxxx Xxxxxx, formerly of CARE Niger, to develop a strategy for savings and loan groups. CARE and MOH staff has made visits to other countries to visit successful projects and share experiences including Kenya, Honduras, Peru and Bolivia. Through the CARE headquarters’ partnership with the Centers for Disease Control, CARE sponsored training in Total Quality Management, which was then replicated with Extensionists and MOH personnel. Xxxxx Xxxxxxxxxx visited the Project in September 2000 for 2 weeks to assist with follow- on CS Project planning and worked with the CS team in writing a proposal draft. Her visit included strategy sessions, visits to MOH officials and field sites, and support regarding information system management. The proposal is in the process of being approved by USAID for a five-year follow-on project.
Technical and Administrative Support. The CSP has received TA from IEF, PROCOSI, and from other contracted specialists.
a. The IEF backstopper, Xxxx X’Xxxxxxx was hired one year after the project began. A consultant was hired (a former IEF employee) to help with writing the proposal and the DIP. No one providing backstopping from 10/99 to 10/00. Xx. X’Xxxxxxx has visited the project three times. In 10/00 to help re-write the DIP, in 3/01 to 5/01 for 2 ½ months to do the Nutrition Survey, and in 10/01 for the MTE. Xx. X’Xxxxxxx is also responsible for backstopping another MCH health project in Malawi. She is budgeted for 35% of her time to be dedicated to the CEPAC Bolivia project but actually spends approximately 50% of her time on the project. TA from IEF was also provided to CEPAC on budgeting and partnership issues in visits by Xxxx Xxxxxxx and Xx Xxxxxxxxx.
b. TA from PROCOSI has included work with the HIS, complementary feeding, computerized financial system, developing job descriptions and a salary schedule.
c. In June of 2000, Xxx Xxxxxxx, MBA, conducted the cost analysis study, Xxx Xxxxx provided training in the first quality workshop and QAP facilitated the second workshop. A good relationship has been developed with Linkages for TA in breastfeeding and complementary feeding. The staff reported being pleased overall by the TA which was received, but the lack of a backstopper for the first year greatly limited the initiation of the project. Both the quality workshops and the sustainability study were postponed due to the inability of consultants to conduct the workshops according to the work plan. TA will be required during the last half of the project in BCC methodologies to help define future directions for CEPAC The third quality workshop by QAP Sustainability study should be completed as soon as possible Supportive supervision by NUR University in Santa Xxxx Bolivia (scheduled) KPC methodology and Epi-Info Measuring the impact of IEC strategies
