Change and Release Management. 1. The Parties may propose Change Requests for the T2S Business Application, the T2S Scope Defining Set of Documents and requirements for NSPs. Such proposal shall be made and dealt with in accordance with Schedule 9 (Change and Release Management).
2. Change and Release Management shall adhere to the following principles:
(a) T2S is aimed at accommodating market evolution and supporting innovation;
(b) without prejudice to the right of the Contracting CSD to submit a request for the im- plementation of Specific Changes, new or changed services within T2S shall be pro- vided with the objective of being available to all CSDs and Central Banks in T2S, and through them to T2S Users;
(c) without prejudice to the ultimate decision-making powers of the Governing Council, as set out in Schedule 8, no individual Participating CSD shall have a veto right with respect to the approval of changes;
(d) T2S shall endeavour to facilitate the Contracting CSD’s and the other Participating CSDs’ compliance with their respective Legal and Regulatory Requirements, to the extent that the Eurosystem was informed by the Contracting CSD and the other Par- ticipating CSDs about such requirements and to the extent that they are compatible with the Multilateral Character of T2S;
(e) it is the Contracting CSD’s (or respectively, another Participating CSD’s) responsi- bility to involve their respective user communities throughout the whole Change and Release Management;
(f) the Eurosystem shall continue to be committed to communicating information in a transparent manner towards the market in line with Schedules 8 (Governance) and 9 (Change and Release Management);
(g) the development of specific functionalities to accommodate national specificities shall be limited as much as possible. Instead, where applicable, building the neces- sary interfaces to let the Contracting CSD, Participating CSDs and Central Banks of- fer these national specificities on their platforms, with no impact on T2S, shall be fa- voured.
(h) in the case of changes in respect of Legal and Regulatory Requirements which apply only to one, or a few CSDs or Central Banks, Specific Changes will be available in accordance with paragraph 3 below;
(i) sufficient time shall be allotted to implement any changes needed for the Eurosystem to develop the T2S Services on a consistent basis and provide enough lead time for the Contracting CSD or another Participating CSD to change their own internal sys- tems, processes, inter...
Change and Release Management. Change and release management processes and activities are inter-related and complementary. A high level description of each is provided below. Change management activities are to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of change upon Service quality and consequently to improve the day-to-day operations of the organization. Change management covers all aspects of managing the introduction and implementation of all changes affecting all IT Services Towers and in any of the management processes, tools, and methodologies designed and utilized to support the IT systems and networks. The change management process includes the following process steps: n Request process n Recording/tracking process n Prioritization process n Responsibility assignment process n Impact/risk assessment process n Review / approval process n Implementation process n Verification (test) process n Release process Confidential Information Page 12 Table of Contents n Closure process Release management activities take a holistic view of a change to an IT Service and should ensure that all aspects of a release, both technical and non-technical, are considered together. The goals are to plan and oversee the successful rollout of software, hardware and network; design and implement efficient procedures for distribution and installation of changes. The activities also ensure that only correct, authorized and tested versions are installed and that changes are traceable and secure. Execution and back-out plans shall be documented and approved by Symetra. Master copies of new versions shall be secured in a software library and configuration databases shall be updated. The following table identifies change management and release management roles and responsibilities that ACS and Symetra will perform.
1. Recommend change and release management policies, procedures, processes and training requirements for Symetra infrastructure X
2. Participate in change and release management policies, procedures, processes and training requirements for Symetra infrastructure X
3. Establish change classifications (impact, priority, risk) and change authorization process X
4. Participate in the development of the change management and release management procedures and policies X
5. Approve change and release management procedures and policies X
6. Administer the version control system as it relates to release managemen...
Change and Release Management. The Parties may propose Change Requests for the T2S Business Application, the T2S Scope Defining Set of Documents and requirements for NSPs. Such proposal shall be made and dealt with in accordance with Schedule 9 (Change and Release Management).
Change and Release Management. In connection with County’s requirements, Supplier shall be solely responsible for and conduct all Change and Release Management activities associated with ensuring that standardized methods and procedures are used for efficient and prompt handling of all Changes and Software Releases in the County environment (e.g., Assets, middleware, Interfaces), in order to minimize the impact of Change upon County operations, improve Service quality, and consequently to improve the day‐to‐day operations of the County environment (“Change Management” and such services “Change Management Services”). County of Orange Science Applications International Corporation (SAIC) Supplier’s responsibility for Change Management covers all aspects of Managing the introduction and Implementation of all Changes affecting all Services and in utilizing any of the Management processes, tools, and methodologies designed to support the Services and County System components. Although the County may from time to time submit Change Management requests through service tickets, ultimate responsibility for Change and Release Management will remain with Supplier. Supplier shall conduct all Release Management activities associated with providing a holistic view of a Change to an existing Service or addition of new Services to ensure that all aspects of a Release, both technical and non‐technical, are considered together by County and the appropriate stakeholders; and to plan and oversee the successful rollout of technologies, and design and Implement efficient procedures for distribution and installation of Changes (“Release Management” (and together with Change Management, “Change and Release Management”) and such services “Release Management Services” and together with Change Management Services, “Change and Release Management Services”). Supplier shall protect the production environment and its Services in its performance of Change and Release Management Services. All Changes must be carried out in a planned and Approved manner, including identifying the specific configuration items and Services affected by the Change, validating County’s Approval for the Change, Implementing the Change, testing the Change, and having a back‐out plan should the Change result in an unexpected state of the Service. Supplier’s Change and Release Management Services activities shall ensure that only correct, authorized, and tested Revisions are installed and that Changes are traceable and secure.
Change and Release Management. Supplier will provide Change and Release Management Services with respect to, but not limited to, the following components of the County environment:
(A) Equipment — All installations, decommissions, replacements, or other Changes, and re- location of machines in the data center, Network, and Service locations;
(B) System Software — All system Software Changes, including modifications to the system operating code, access methods, program products, or common system support modules;
(C) Infrastructure Software — All infrastructure Software Changes including modifications to database, web server, middleware, and Network;
(D) Application Systems — All application system Changes (including Changes to Software used by Supplier to fulfill the Services);
(E) Environment — Environmental Changes involving the facilities associated with the County Locations. This includes items such as power, air conditioning, chilled water, raised flooring, security, motor generator, and Voice and data telecommunications; and
(F) Network/Security – All security Changes including switches, routers, data, and Authorized User access, and related policy changes. Supplier’s responsibilities for Change and Release Management Services include the tasks, subtasks, and Deliverables set forth in Table 42 (Change and Release Management Responsibilities) below.
(1) Utilize the County-provided Change Management system.
(2) Update and Maintain Asset information as defined by County within the Change Management, CMDB, and Asset Management systems (dependency mapping), and the Service Management suite.
(3) Participate in the regularly scheduled CAB meetings and represent upcoming Changes related to the Services.
(4) Track and document the Version control as it relates to Release Management of infrastructure and tools Managed by Supplier.
(5) Document potential Changes to the CAB, where required, including providing documentation on risk, impact, and back-out plans of those Changes and establish Release Management plans for major Changes.
(6) Maintain a Calendar Day schedule of planned updates, modifications, Projects, and Work Orders that may become Changes to the infrastructure within the Services.
(7) Determine and identify all operational impacts to County Systems and County Systems availability associated with a Change.
(8) Adhere to the County-provided framework to communicate and Coordinate impacts of the recommended Changes with all affected parties (e.g., site, agency, system, and device la...
Change and Release Management. Change Management and Release Management Services are the activities associated with ensuring that standardised methods and procedures are used for efficient and prompt handling of all Service Changes and Software releases in the Customer’s service environment (e.g., Hardware, Software, interfaces), in order to minimise the impact of change upon Service quality and consequently to improve the day-to-day operations of the Customer’s Environment. Change Management covers all aspects of managing the introduction and implementation of all Service Changes affecting all Service Areas and in any of the management processes, Tools, and methodologies designed and utilised to support the Service Area components. Changes are classified under the following categories: • Emergency: Changes done to prevent an imminent outage or to fix a high priority Incident. These changes will go through CAB approval. • Normal: Changes that aren’t a standard or emergency change. These changes will go through CAB approval. • Standard: Low risk, pre-approved, low-frequency changes. These changes will not go through CAB approval. • Minor: Changes that do not have a significant impact and are done as part of routine maintenance. Release Management Services are activities associated with providing a holistic view of a Service Change to an existing Service or addition of New Service(s) to ensure that all aspects of a Release, both technical and non-technical, are considered together and to plan and oversee the successful rollout of technologies, design and implement efficient procedures for distribution and the installation of Changes. The activities also ensure that only correct, authorised and tested versions are installed and that Service Changes are traceable and secure. The Service Provider and the Customer will establish, with representatives from both the Customer and the Service Provider, a Change Management Advisory Board (“CAB”). The purpose of the CAB is to ensure all Hardware, Software, and environmental configuration Service Changes are planned, analysed, implemented, tested, approved, and seamlessly transitioned to a production support state. The CAB will meet on a regularly scheduled basis to discuss and approve planned Service Changes. The Service Provider and the Customer will follow a mutually agreed Change Control procedure. The Customer will lead the CAB for all changes occurring in respect of the Services and the Parties shall mutually agree on the Service Changes. The ...
Change and Release Management. All changes to Production environments are controlled according to the change and re- lease processes, ensuring quality control, accountability, origin of change and version control.
Change and Release Management. The Supplier must define its approach to Change and Release Management which must align with ITIL version 3. The Supplier must ensure that any change to a System is authorised by DfE. The Supplier must document its change and release management process for agreement with DfE. The Supplier will be required to work with DfE to align its change and release management process with DfE’s change and release windows. The Suppliers change and release management process documentation should include (at a minimum): details of change windows; details of pre-planned outages; and release schedules. Marking / coding is an important part of the process for Trialling and Sampling and the use of experienced markers / coders who hold senior positions in the current live test marking hierarchies is important in order to fully develop the coding frames. All materials are coded in Trial marking and in the science Sample so that DfE has a greater depth of information on how pupils have responded. Coding frames are used to describe the coding methodology with markers, as opposed to xxxx schemes, which are used in most live marking scenarios. Markers will input into the development of the coding frames that will eventually be used in the live tests. However, marking Trials requires markers to be aware of the types of misconceptions pupils have, to be aware of what could be creditworthy based on their knowledge and understanding of previous marking cycles and of the subject, even if it is not yet in the coding frame, and to be able to identify responses that would be useful for inclusion in the coding frame or marker training materials. Where appropriate, markers and test developers must take into account any historical marking principles so marking is consistent between years. The use of experienced markers ensures they have the necessary understanding of the quality of materials that will be required for the live marking process. DfE is aware that there are likely to be a number of competing demands on the small pool of markers who hold the senior positions within the marking population at certain times of the year and will endeavour to time any Trialling and Sampling marking activities around any existing live marking requirements. Suppliers must provide an on-screen marking system (OSM). The on-screen marking system requirements are emboldened in the tables below. Each OSM system requirement states whether it is essential (coloured red) or desirable (coloured blue). All suppli...
Change and Release Management. The following table defines the Change and Release Management service parameters for the element. These will be carried out in line with the CHANGE MANAGEMENT PROCESS and RELEASE MANAGEMENT PROCESS. Component Service Scope Business process impact assessment related to the application of mandatory, legislative or regulatory database patches Any testing required to ensure the patch has been applied in line with Vendor’s recommendations Changes to business processes and procedures and resultant required changes to ERP structures (for example: Workflow processes) as a result of the application of vendor patches Minor changes / enhancements to currently deployed ERP solution
Change and Release Management. (a) Change and release management Services include both change management Services and release management Services, which are inter-related and complementary.
(b) Change management Services (“CM”) are those Functions associated with utilizing standardized methods and procedures for efficient and prompt handling of all changes, in order to minimize the impact of change upon service quality and consequently to improve the day-to-day operations of the organization. CM covers all aspects of managing the introduction and implementation of changes, including their impacts on IT system(s), and the management processes, tools, and methodologies designed and utilized to support the IT systems. CM includes the following process steps:
(i) Request process
(ii) Recording/Tracking process
(iii) Prioritization process
(iv) Responsibility assignment process
(v) Impact assessment process
(vi) Review / Approval process
(vii) Implementation process
(viii) Verification (test) process
(ix) Release process
(x) Closure process
(c) Release management Services (“RM”) are those Functions associated with taking a holistic view of a change to an IT service and considering all aspects of a release, both technical and non-technical together. RM includes the planning for and oversight of the successful rollout of Software and Equipment, and designing and implementation of efficient procedures for distribution and installation of changes. As part of performing the release management Services, Supplier should perform those Functions necessary so that (i) changes are traceable, secure and that only authorized and tested versions are installed, (ii) changes are implemented in a controlled manner in accordance with the Procedures Manual, (iii) exact execution and back-out plans are understood and executed as needed, and (iv) that master copies of new versions are secured in the definitive Software library and configuration databases are updated (such Software library and configuration databases is to be provided, supported and maintained by Supplier).
(d) Supplier shall perform the change and release management Services, including those Functions listed in the roles and responsibilities table below, except for those Functions that are expressly identified as retained Health Net responsibilities in the roles and responsibilities table below.
1. Recommend change and release management policies, and procedures including operational turnover procedures, back out plans, training requirements etc...
