Characteristics of the Grade. A person employed as a Residential Support Worker Grade 3 will work under general guidance within clearly defined guidelines and undertake a range of activities requiring the application of acquired skills and knowledge. • General features at this Grade consist of performing functions which are defined by established routines, methods, standards and procedures with limited scope to exercise initiative in applying work practices and procedures. Assistance will be readily available. Employees may be responsible for a minor function and/or may contribute specific knowledge and/or specific skills to the work of the organisation. In addition, employees may be required to assist senior workers with specific projects. • Employees will be expected to understand work procedures relevant to their work area and may provide assistance to lower classified employees or volunteers concerning established procedures to meet the objectives of a minor function. • Employees will be responsible for managing time, planning and organising their own work and may be required to oversee and/or guide the work of a limited number of lower classified employees or volunteers. Employees at this Grade could be required to resolve minor work procedural issues in the relevant work area within established constraints. Responsibilities A position at this Grade may include some of the following: • Undertake a range of activities requiring the application of established work procedures and may exercise limited initiative and/or judgment within clearly established procedures and/or guidelines. • Achieve outcomes which are clearly defined. • Respond to enquiries. • Perform elementary tasks within a community service program requiring knowledge of established work practices and procedures relevant to the work area. • Provide administrative support requiring the exercise of sound judgment, initiative, confidentiality and sensitivity in the performance of work. • Perform tasks of a sensitive nature including the provision of more than routine information, the receiving and accounting for moneys and assistance to clients. • Implementing client skills and activities programmes under limited supervision either individually or as part of a team as part of the delivery of disability services. • Supervising or providing a wide range of personal care services to residents under limited supervision either individually or as part of a team as part of the delivery of disability services. • Assisting in the d...
Characteristics of the Grade. Employees employed as Team Leaders will work under general direction from senior employees. • Employees undertake a range of functions that require the application of a high level of knowledge and skills to achieve results in line with the organisations goals. • Employees adhere to established work practices. However, they may be required to exercise initiative and judgment where practices and direction are not clearly defined. • General features at this Grade indicate involvement in establishing service specific programs and procedures. Positions will include a range of work functions and may involve supervision. • Employees at this Grade will be required to provide expert advice to employees classified at a lower Grade. • Positions at this Grade demand the application of knowledge which is gained through qualifications and/or previous experience. In addition, employees will be required to set priorities and monitor work flows in their area of responsibility. • Employees are required to set priorities, plan and organise their own work and that of lower classified staff and/or volunteers and establish the most appropriate operational methods for the organisation. In addition, interpersonal skills are required to gain the co-operation of clients and staff. Responsibilities To contribute to the operational objectives of the work area, a position at this level may include some of the following: • Responsibility for a range of functions within the organisation requiring a high level of knowledge and skills. • Undertake responsibility for a moderately complex project, including planning, co-ordination, implementation and administration. • Undertake a minor phase of a broader or more complex professional assignment. • Manage household budgets. • Set priorities and monitor workflow in the area of responsibility. • Provide expert advice to employees classified at lower levels and/or volunteers. • Exercise judgment and initiative where procedures are not clearly defined. • Undertake duties that require knowledge of procedures, guidelines and/or statutory requirements relevant to the organisation. • Develop, plan and supervise the implementation of educational and/or developmental programs for clients. Skills and Knowledge Some or all of the following are required to perform at this Grade: • Knowledge of organisational programs, policies and activities. • Sound discipline knowledge gained through experience. • Knowledge of the role of the organisation, its structure...
Characteristics of the Grade. A person employed as a Community Services Worker Grade 1 shall work under close direction and undertake routine activities which require the practical application of basic skills and techniques. General features of work in this category consist of performing clearly defined activities with outcomes being readily attainable. Employees' duties at this Grade will be closely monitored with instruction and assistance being readily available. Freedom to act is limited by standards and procedures. However, with experience, employees at this Grade may have sufficient freedom to exercise judgement in the planning of their own work within those confines. Positions at this Grade will involve employees in extensive on the job training including familiarisation with the goals and objectives of the workplace. Employees will be responsible for the time management of their work and required to use basic numeracy, written and verbal communication skills. Supervision of other staff or volunteers is not a feature at this Grade, however an experienced employee may have technical oversight of a minor work activity. At this Grade, employers are expected to offer substantial internal and/or external training.
Characteristics of the Grade. A person employed as a Community Services Worker Grade 2 shall work under regular direction within clearly defined guidelines and undertake a range of activities requiring the application of acquired skills and knowledge. General features at this Grade consist of performing functions which are defined by established routines, methods, standards and procedures with limited scope to exercise initiative in applying work practices and procedures. Assistance will be readily available. Employees may be responsible for a minor function and/or may contribute specific knowledge and/or specific skills to the work of the organisation. In addition, employees may be required to assist senior workers with specific projects. Employees will be expected to have an understanding of work procedures relevant to their work area and may provide assistance to lower classified employees or volunteers concerning established procedures to meet the objectives of a minor function. Employees will be responsible for managing time, planning and organising their own work and may be required to oversight and/or guide the work of a limited number of lower classified employees or volunteers. Employees at this Grade could be required to resolve minor work procedural issues in the relevant work area within established constraints.
Characteristics of the Grade. A person employed as a Community Services Worker Grade 3 shall work under general direction in the application of procedures, methods and guidelines which are well established. General features of this Grade involve solving problems of limited difficulty using knowledge, judgement and work organisational skills acquired through qualifications and/or previous work experience. Assistance is available from senior employees. Employees may receive instruction on the broader aspects of the work. In addition, employees may provide assistance to lower classified employees. Positions at this Grade allow employees the scope for exercising initiative in the application of established work procedures and may require the employee to establish goals/objectives and outcomes for their own particular work programme or project. At this Grade, employees may be required to supervise lower classified staff or volunteers in their day to day work. Employees with supervisory responsibilities may undertake some complex operational work and may undertake planning and coordination of activities within a clearly defined area of the organisation. Employees will be responsible for managing and planning their own work . Employees will be responsible for managing and planning their own work and that of subordinate staff or volunteers and may be required to deal with formal disciplinary issues within the work area. Those with supervisory responsibilities should have a basic knowledge of the principles of human resource management and be able to assist subordinate staff or volunteers with on-the-job training. They may be required to supervise more than one component of the work programme of the organisation.
Characteristics of the Grade. A person employed as a Community Services Worker Grade 4 shall work under general direction in functions that require the application of skills and knowledge appropriate to the work. Generally guidelines and work procedures are established. General features at this Grade require the application of knowledge and skills which are gained through qualifications and/or previous experience in a discipline. Employees will be expected to contribute knowledge in establishing procedures in the appropriate work related field. In addition, employees at this Grade may be required to supervise various functions within a work area or activities of a complex nature. Positions may involve a range of work functions which could contain a substantial component of supervision. Employees may also be required to provide specialist expertise or advice in their relevant discipline. Work at this Grade requires a sound knowledge of programme, activity, operational policy or service aspects of the work performed within a function or a number of work areas. Employees require skills in managing time, setting priorities, planning and organising their own work and that of lower classified staff and/or volunteers where supervision is a component of the position, to achieve specific objectives. Employees will be expected to set outcomes and further develop work methods where general work procedures are not defined. Graduates with a four year degree will progress to the first incremental Level of this Grade once 1 year of satisfactory service at Grade 3 is completed and will progress to the third incremental step following an additional year of satisfactory service.
Characteristics of the Grade. A person employed as a Community Services Worker Grade 5 shall work under general direction from senior employees. Employees undertake a range of functions requiring the application of a high level of knowledge and skills to achieve results in line with the organisation's goals. Employees adhere to established work practices. However, they may be required to exercise initiative and judgement where practices and direction are not clearly defined. General features at this Grade indicate involvement in establishing organisation programmes and procedures. Positions will include a range of work functions and may involve supervision. Work may span more than one discipline. In addition, employees at this Grade may be required to assist in the preparation of, or prepare the organisation's budget. Employees at this Grade will be required to provide expert advice to employees classified at a lower Grade and volunteers. Positions at this Grade demand the application of knowledge which is gained through qualifications and/or previous experience. In addition, employees will be required to set priorities and monitor workflows in their area of responsibility which may include establishing work programs in small organisations. Employees are required to set priorities, plan and organise their own work and that of lower classified staff and/or volunteers and establish the most appropriate operational methods for the organisation. In addition, interpersonal skills are required to gain the cooperation of clients and staff. Employees responsible for projects and/or functions will be required to establish outcomes to achieve organisation goals. Specialists may be required to provide multi-disciplinary advice.
Characteristics of the Grade. A person employed as a Community Services Worker Grade 6 shall operate under limited direction from senior employees or management and undertake a range of functions for which operational policies, practices and guidelines may need to be developed. General features at this Grade allow employees the scope to influence the operational activities of the organisation and would require employees to be involved with establishing operational procedures which impact upon the organisation and/or the sections of the community served by it. Employees at this Grade will be expected to contribute to management of the organisation or a section thereof, assist or prepare budgets, establish procedures and work practices. Employees will be involved in the formation of programmes and work practices and will be required to provide assistance and/or expert advice to other employees. Employees may be required to negotiate matters on behalf of the organisation. Positions at this Grade will require responsibility for decision making in the particular work area and the provision of expert advice. Employees will be required to provide consultation and assistance relevant to the work place. Employees will be required to set outcomes for the work areas for which they are responsible so as to achieve the objectives of the organisation. They may be required to undertake the control and coordination of a programme, project and/or significant work area. Employees require a good understanding of the long term goals of the organisation. Employees may exercise managerial responsibility, work independently as specialists or may be a senior member of a single discipline project team or provide specialist support to a range of programmes or activities. Positions at this Grade may be identified by impact of activities undertaken or achievement of stated outcomes or objectives for the workplace; the level of responsibility for decision making; the exercise of judgement; delegated authority; and the provision of expert advice. Managing time is essential so outcomes can be achieved. A high level of interpersonal skills is required to resolve organisational issues, negotiate contracts, develop and motivate staff. Employees will be required to understand and implement effective staff management and personnel practices.
Characteristics of the Grade. A person employed as a Community Services Worker Grade 7 shall operate under limited direction and exercise managerial responsibility for various functions within a section and/or organisation or operate as a specialist, a member of a specialised professional team or independently. General features at this Grade require employees' involvement in establishing operational procedures which impact on activities undertaken and outcomes achieved by the organisation and/or activities undertaken by sections of the community served by the organisation. Employees are involved in the formation/establishment of programs, the procedures and work practices within the organisation and will be required to provide assistance to other employees and/or sections. Positions at this Grade will demand responsibility for decision making and the provision of expert advice to other areas of the organisation. Employees would be expected to undertake the control and co-ordination of the organisation and major work initiatives. Employees require a good understanding of the long term goals of the organisation. In addition positions at this Grade may be identified by the level of responsibility for decision making, the exercise of judgement and delegated authority and the provision of expert advice. The management of staff is normally a feature at this Grade. Employees are required to set outcomes in relation to the organisation and may be required to negotiate matters on behalf of the organisation. Graduates employed with and required to perform duties relevant to their tertiary qualification shall progress to this Grade once they have completed three years satisfactory service at Grade 6 and undertake work related to the responsibilities under this Grade.
Characteristics of the Grade. A person employed as a Community Services Worker Grade 8 is subject to broad direction from senior officers and shall exercise managerial responsibility for the organisation's relevant activity. In addition, employees may operate as a senior specialist providing multi-functional advice to either various departments or directly to the organisation. A person employed as a Community Services Worker 8 shall be subject to broad direction from management/the employer and exercise managerial responsibility for an organisation. In addition, employees may operate as a senior specialist providing multi functional advice to other professional employees, the employer, Committee or Board of Management. General features of this Grade require the employees involvement in the initiation and formulation of extensive projects or programmes which impact on the organisation's goals and objectives. Employees are involved in the identification of current and future options and the development of strategies to achieve desired outcomes. Additional features include providing financial, specialised, technical, professional and/or administrative advice on policy matters within the organisation and/or about external organisations such as government policy. In addition, employees will be required to develop and implement techniques, work practices and procedures in all facets of the work area. Employees at this Grade require a high level of proficiency in the application of theoretical approaches in the search of optimal solutions to new problems and opportunities which may be outside of the original field of specialisation. Positions at this Grade will demand responsibility for decision making within the constraints of organisational policy and require the employees to provide advice and support to all facets of the organisation. Employees will have significant impact upon policies and programmes and will be required to provide initiative, and have the ability to formulate, implement, monitor and evaluate projects and programmes. Positions at this Grade may be identified by the significant independence of action within the constraints of organisational policy.
