Role Specific Responsibilities and Key Outcomes. Manages the supply operations to imprest and hospital locations in compliance with HSS’ policies and vision. Develops and manages customer relationships, including issue resolution and advice and guidance on Warehouse and Distribution and supply related matters. Creates an agile system to ensure ongoing changes can be made to deliver the varied expectations of customer groups. Ensures the effective planning and management of logistics and imprest and hospital stock control to ensure that quality objectives and delivery deadlines are met. Responsible for supervising staff, including ensuring appropriate training is received and performance management activities are carried out. Works with key customer stakeholders to manage working capital in imprest locations on behalf of HSPs. Implements continuous improvements programs to improve efficiency of imprest locations at hospitals to minimise the time critical operational staff, such as nurses, spend on inventory related activities. Responsible for managing budgets and maintaining statistical and financial records; Ensuring compliance with health and safety legislation including maintaining standards of health and safety, hygiene and security. Reviews Warehouse and Distribution Supply policies and procedures and coordinates implementation of new and revised practices within the section. Manages specialist policies and procedures within designated portfolio. Monitors performance and services in accordance with Service Level Agreement and takes appropriate remedial action. Develops and monitors KPIs applicable to the section to ensure continuous improvement. Represents Warehousing & Distribution in contract/tender planning, evaluation and implementation processes. Initiate, coordinate and enforce optimal operational policies and procedures. Contributes, defines and implements strategies to monitor performance, identifying success and puts in place plans to address areas of improvement. Supports and participates in the development and implementation of HSS’ strategy through various transformation programs. Provides senior leadership to the Business Unit and HSS Leadership Group. SELECTION CRITERIA: ESSENTIAL CRITERIA:
Role Specific Responsibilities and Key Outcomes. Undertakes the development, preparation and calculation of the KPIs (both efficiency and effectiveness indicators) and other performance measures that evaluate HSS’ performance across all performance domains in line with Statutory and Service Level Agreement (SLA) reporting requirements and appropriate benchmarks, as well as providing a central analytics capability for HSS performance data. In consultation with the stakeholders, defines and implements the development of the Service Catalogue and service measures in the SLA through consultation with relevant stakeholders. Works with the Director, Analytics and Reporting to manage the continuous improvement and systemisation of the Costing and Pricing of Model and reporting tools to increase efficiency and effectiveness. Manages the preparation of formal advice (including Key Performance Indicators and other performance measures) relating to HSS monthly performance across all domains of access to services, to the Chief Executive, Chief Financial Officer, HSS Executive Leadership team and WA Health System Manager. Undertakes strategy and work plans/projects specific to operational analytics, predictive analytics and resource management, including engagement with subject matter experts and business leads within HSS. Develops and communicates the strategic, technical and financial implications of Performance management to Chief Financial Officer, HSS Executive Leadership Team, and WA Health System Manager. Develops ways to integrate costing and business information across the core streams of the Finance and Operations to present HSS performance and analytics via business intelligence reports and tools. Identifies opportunities and implements solutions in collaboration with other teams within Finance and Operations where access and interpretation of data via innovative tools/methods can be used to drive performance improvement. Provides specialist and strategic advice on performance and analytics activities, focussing on the enablers to produce tools for monitoring, and management of information and presents this information to the HSS Executive Leadership Team. Develops, implements and manages the strategic and operational priorities of HSS concerning financial analytics and performance reporting for all services. Supports the development of stronger relationships with stakeholders across all services concerning performance and analytics projects and business case priorities. Develops st...
Role Specific Responsibilities and Key Outcomes. Contributes to the development of plans, strategies, policies and standards related to the enterprise architecture requirements of the WA health system. Supports the implementation of enterprise architecture for ICT initiatives and projects across the WA health system. Works collaboratively with other ICT business units to contribute the architectural components of the WA health system ICT strategy. Formulates and/or reviews project architectural decisions to ensure consistency with the ICT business units and the WA health system. Works collaboratively with Solution Architects to champion and track the adoption of architecture standards, principles and practices. Maintains awareness of industry trends, technologies and architectural practices and assessing their appropriateness for- and benefits to the WA health system. Actively contributes to the analysis of the existing ICT environment to detect critical deficiencies and recommend solutions for improvement. Accountabilities Implements goals for initiatives and programs in relation to optimising enterprise architecture service delivery, aligning with HSS’ strategic direction towards excellence in customer service and provision of services. Ensures implemented initiatives and projects adhere to WA Health and HSS’s policies, procedures and standards. SELECTION CRITERIA:
Role Specific Responsibilities and Key Outcomes. Corporate Responsibilities • Liaises with and acts as the point of contact for the Board Chair and members and other individuals regarding issues concerning the coordination and function of the Board and Board Committees. • Works with the Board Chair, the Chief Executive and the Director Office of the Chief Executive, to provide expert advice and support in respect of current best practice corporate governance requirements and practices, board reporting obligations and proper meeting procedures. • Ensures compliance with legal, financial, corporate or statutory obligations and advises the board on compliance with relevant Acts and associated legislation and government directives and policies. • Arranges board and committee meetings and functions, sets agendas, compiles and circulates papers, attends meetings, takes minutes and initiates and directs action to give practical effect to decisions and actions arising out of meetings. • Assist the Chair and other board members in the conduct of meetings and their directorial and governance obligations and responsibilities. • Oversees and manages board and committee calendars and work plans. • Maintains confidential board records, files and documents, including but not limited to, plans, papers, reports, minutes, contracts and registers as well as records of declarations and conflicts of interest of board members. • Facilitates the recruitment and induction of new board members. • Ensures the application and renewal of any required directors and officer insurance. • Ensures compliance with legal, financial, corporate or statutory obligations and advise the board on compliance with the Health Services Act 2016 (WA) and other legislation, Department CEO and government directives and policies. • Ensures risks to business operations / project objectives are identified, assessed and managed, with systemic risks identified and reported. • Provides policy and procedural advice on relevant issues arising from HSS Board business, including governance and board functions, roles and responsibilities. • Undertakes research and analysis of relevant trends and issues. Policy, Program and Project Responsibilities • Manages and supports planning, resourcing, development and operational activities of the HSS Board. • Develops and leads programs and projects as they relate to the HSS Board and ensures these are managed within budget and to schedule. • Provides policy and procedural advice on relevant issues arising from HSS Board ...
Role Specific Responsibilities and Key Outcomes. Delivers end user computing that delights customers and encourages their use and participation in furthering digital health. Analyses business and user needs, document requirements, and implement or revise new processes to improve the efficiencies in licence compliance. Interprets software licence agreements (e.g. Enterprise Agreement, Enterprise Licence Agreement, etc.) ensuring that WA health system accords with the relevant rules, obligations, and product metrics to ensure compliance. Tracks and manages software licence entitlement data. Understands and applies Software Asset Management best practices and strategies for managing licence entitlements. Manages the delegated processes and provides status reports. Manages the overall functions of the end user computing team, including task assignment, incident escalation and resolution, and queue management. Communicates with customers and stakeholders on various licensing options for desktop and server software applications. Generates reports and metrics on software licensing, compliance, optimisation opportunities, including cost reduction / savings strategies. Manages and reviews the WA health system service operations compliance and accountability in end user computing and software asset management. Implements goals for initiatives and programs in relation to optimising service delivery, aligning with HSS’ strategic direction towards excellence in customer service and provision of services. Ensures implemented initiatives and projects adhere to WA Health and HSS’ policies, procedures and standards. SELECTION CRITERIA: ESSENTIAL CRITERIA:
Role Specific Responsibilities and Key Outcomes. Supports the Manager, Governance Risk and Compliance to develop and implement robust governance frameworks within HSS that align with best practice and comply with the strategic direction and organisational operational requirements. • Responds to all Freedom of Information Requests received by Health Support Services. • Responds to all Ministerial and Parliamentary questions, and coordinates all liaison associated with Ministerial requirements. • Supports the Manager, Governance, Risk and Compliance to develop an annual program of work to address HSS wide policy and governance requirements. • Staying abreast of relevant policy and governance requirements to ensure HSS is compliant with applicable legislation and WA Health Policy frameworks. • Provides advice and support in relation to governance and policy to the Executive Leadership Team and HSS Advisory Board. • Responsible for responding to FOI requests for HSS. • Delivers the Ministerial and Parliamentary liaison process and activities for HSS. • Coordinates the receipt and request of legal advice as required. • Developing and maintaining key internal and external business relationships and networks, by applying effective stakeholder management. • Supporting the appropriate education and awareness for HSS staff in the application of governance, risk and compliance mechanisms. • Other duties as required. SELECTION CRITERIA: ESSENTIAL CRITERIA:
Role Specific Responsibilities and Key Outcomes. Translates identified opportunities into defined programs, projects and/or initiatives that will transform HSS into a customer focussed and efficient service provider. • Plans and capacitates the resource requirements associated with program and project managers, who can deliver the agreed program, project and/or initiatives. • Provides insights and progress related to the delivery of projects and/or initiatives to stakeholder groups, supporting the management and allocation of financial and people resources. • Accountable for the overall delivery of agreed programs, projects and/or initiatives against the agreed scope, cost and schedule. Accountabilities: • Initiate and construct goals for initiatives and programs, aligning with HSS’s strategic direction towards excellence in customer service and provision of services. • Ensure initiatives and programs implemented adhere to WA Health and HSS’s policies, procedures and standards. • Defines and implements strategies to monitor performance, identifying success and puts in place plans to address areas of improvement. • Provides appropriately experienced program and project managers to deliver agreed program, projects and/or initiatives. • Defines training and capability building plans for project management resources to deliver the agreed program, project and or initiatives. • Provides management and leadership of the Program and Project Managers, ensuring sufficient support and constructive feedback is provided allowing for continual development. • Contains and resolves issues within programs, projects and/or initiatives that do not require Executive Director’s attention. • Develops and maintain key internal and external business relationships and networks, by applying effective stakeholder management. • Ensure stakeholders receive the right information at the right time regarding project and/or initiative performance. • Monitors progress to ensure objectives are delivered on time, per the defined scope and within budget, and business results are realised. • Determine the impact of program and project changes on the business case, and re- forecasts value creation based on approved contingency plans and scope changes. • Communicates program, project and/or initiative performance to business stakeholders. • Monitors program-level risks and mitigation actions to safeguard delivery of the defined business outcomes. SELECTION CRITERIA Essential Criteria
Role Specific Responsibilities and Key Outcomes. Provide technical support and advice in the design, implementation and management of ICT security services for WA Health including firewalls, intrusion prevention, network administration, virus protection, security information and event management, forward and reverse proxy, DNS, remote access, e-mail gateways and Internet services. • Develop and maintain support infrastructure procedures and documentation. • Review ICT infrastructure and application activities to ensure the implementation of security safeguards in line with WA Health ICT security policies and any applicable legislation. • Undertake software installation, testing and promotion activities in line with established release and change management procedures. • Perform complex problem analysis and fault resolution activities in relation to all services provided by the HSS Security Services team. • Monitor the performance and capacity of ICT security related infrastructure and recommend enhancements where necessary to ensure the optimal protection for WA Health’s information assets. • Contribute to the development of disaster recovery procedures for all services provided by the HSS Security Services team. • Provide security related technical advice on the maintenance of ICT infrastructure, including hardware, operating systems and other systems software. SELECTION CRITERIA:
Role Specific Responsibilities and Key Outcomes. Strategic Leadership Leads the development of plans, strategies, policies and standards related to the Enterprise Architecture of the WA health system to ensure that ICT services meet the compliance obligations of the organisation (inclusive of legislative, regulatory, contractual and agreed standards/policies). Provides advice and guidance to Senior Enterprise Architects to understand customer requirements, collect relevant data and undertake analysis in order to recommend effective enterprise solutions and resolve problems. Planning and Policy Plans, directs, and coordinates activities to manage and implement required Enterprise Architecture for ICT initiatives and large-scale projects across the WA health system. Researches and evaluates the appropriateness of emerging industry architecture practices and technologies for the WA health system. Maintains awareness of industry trends and methodologies in ICT to ensure WA health continues to improve services and leverages ICT investment Maintains awareness of public sector and health care obligations, legislations and regulations pertaining to information use and management, to ensure ongoing compliance of enterprise systems and platforms.
Role Specific Responsibilities and Key Outcomes. Monitors the provision of a high-quality payroll service, compliant with HSS’ strategic direction, WA Health regulatory and policy frameworks, Industrial Instruments and legislative and statutory requirements such as the Public Sector Management Act, Public Sector Standards, Financial Management and Audit Act and Treasurer’s Instructions. • Leads and manages an operational payroll team in the delivery of a customer focussed payroll service to ensure effective, consistent, accurate and timely processing of: o Salary payments and payroll tax payments. o Allowances, benefits and deductions. o Employee timesheets and leave forms. o Management and maintenance of roster patterns. o Termination payments.
