Terms, definitions. Capitalized terms used in this Agreement shall have the same definitions as contained in the Redevelopment Agreement, unless specifically defined otherwise.
Terms, definitions. For the purposes of this Article, the terms:
Terms, definitions. For purposes of this Policy, the following terms/conditions shall apply:
Terms, definitions. TERM DEFINITION
Terms, definitions. All terms used herein shall have the definitions set forth in FAST-41 (42 U.S.C. § 4370m) and Section 3 of EO 13807.
Terms, definitions. AVAILABILITY The lowest degree of availability a customer should expect of a service expressed in percentage of maximum availability according to the Service Description. The availability is measured during a period of one (1) month. SERVICE TIME The time period, according to the SLA that Telenor supply fault handling and service. (See also: Fault Announcement Time) FAULT ANNOUNCEMENT TIME The time period, according to the SLA that Telenor admit fault announcements. START TIME The maximum amount of time after fault announcement until fault handling begins during service time. RESPONSE TIME The time elapsed from the customers’ first contact with Telenor with a method described in the SLA and the point of time when Telenor responds or offer service during Fault Announcement Time FIX TIME The maximum time elapsed during service (suspense time excluded) to attend a fault in service after notification from the customer and until the fault is rectified SUSPENSE TIME The elapsed time during service time when fix time is not calculated as a consequence of the customers responsibility to take action in fault analyse and handling. INTERRUPTION TIME The total time elapsed between the customers’ fault notification and when the fault is rectified. DOWN TIME The accumulated time during service time when “fault in service” prevails. (Excluded suspense time, service window and time for planned job) APPEARANCE TIME The time elapsed from Telenor sends a receipt to customer on received fault notification, until Telenor appears in person at the customer premises (in accordance to the SLA and applicable). SERVICE WINDOW The recurring time defined in the SLA that Telenor uses to maintain our services without influencing the availability. PLANNED JOB Specific time period outside the defined service window Telenor or sub-contractors may use to maintain the service without influencing the availability calculation. An “Urgent planned job” is announced in Webline and is carried out within 24 hours and is shorter than 60 minutes. FAULT IN SERVICE Fault in service is defined as every aberration from a fully functional service and is classified in different categories some of which are related to the availability. ACTUAL FAULT TIME The actual time period the service is not available to the customer. WAYS OF CONTACT The methods of contact, according to the SLA, the customer should use for service and support and which ways Telenor uses to communicate with the customer. POINT OF MEASURE ...
Terms, definitions. Capitalized terms used and not defined ----------------- herein have the meanings given to them in the Merger Agreement. For the purposes of this Agreement: (a)
Terms, definitions. Capitalized terms used but not defined herein shall have the meaning ascribed thereto in the Standard Terms and Conditions attached hereto as Exhibit A (as they may be amended, modified or supplemented from time to time in accordance with the terms thereof, the “Terms and Conditions”). The Terms and Conditions attached hereto as Exhibit A are incorporated herein by reference. Lender is extending credit to Borrower pursuant to the accounts receivable (“AR”) loan application submitted by Borrower (the “AR Loan Application”).
Terms, definitions. Carrier The entity ordering the service from Enet; commonly known and referred to as the Customer in the Service Agreement. End-User The user or users of the delivered service to the Carrier Extended Reach (ER) Commonly referred as Off-net services. This is where the End-User location is outside of ready accessibility of the Enet MAN network. Elements or all of the Access network service are delivered using a third-party network. False Alarm charge Where Enet responds to a Carrier fault report and the cause does not lie with Enet’s equipment or services, Enet will apply a false alarm charge. Managed Service Where Enet supplies, installs, maintains and manages the NTU (or Customer Premises Equipment “CPE” if applicable) at the End User location NTU / NID Network Terminating Unit (NTU) also known as Network Interface Device (NID); it serves as the demarcation point (demark) and interface between the Carrier/End-User and Enet networks. NMS Network Monitoring System NOC Network Operations Centre On-net Where all Access network (Last mile) service elements are delivered using the Enet network and the End User location is readily accessible to the MAN fibre network. Rental Day The Annual Recurring Charge of the service divided by 365. Service unavailability The service unavailability shall be deemed to have commenced on the earlier of: (i) an indication of the fault on the Enet NMS if reactive SLA or (ii) on the receipt of a report by Enet from the Carrier. Where the fault has been repaired, and Enet, notwithstanding reasonable efforts on its behalf, has not succeeded in contacting the Carrier to agree service restoration, the conclusion of service unavailability shall be deemed to have ended at the time when the network management system indicated same. Valid unavailable hours of a service is the elapsed time between the fault log and the clear time, less any excluded time, as defined in Section 6. Service Affecting Fault A Service affecting fault is defined as: • A fault resulting in a total loss of service (Fibre or Wireless) and/or • a period of time (defined as three consecutive CCM frames; with one CCM frame run per second) where no service frames transit a service (Fibre) Enet use CFM (Connectivity Fault Management) CCM (Continuity Check Message) frames to synthetically measure the above service availability for Fibre. Force Majeure Event As defined in the Service Agreement.
Terms, definitions. Telework A formalized work arrangement that allows an employee to perform work on a regular, recurring basis at a telework location that is not the employee’s county office location. Telework agreement A document signed by an employee and the Appointing Authority or their designee in the employee’s divisional leadership that outlines the terms of the county and the employee’s telework arrangement. Telework location An approved alternative worksite in which an employee is authorized to conduct telework. In most cases, the telework location will be an employee’s home. Teleworker An employee who has entered into a telework agreement with the employee’s county and works at a telework location. • Work at home as a reasonable accommodation • Work at home on temporary or situational basis Approval criteria may include: Job Related Criteria • Overall business needs • Ability to provide adequate supervision of the employee • The effects of teleworking on customer service • The costs • The need or availability of tools and equipment • The existence of well-defined job objectives and output that can be assessed • The teleworker can be reached by coworkers and customers and be responsive to calls and other types of correspondence • A need for sensitive data that cannot be taken off-site; the ability or lack of ability to safeguard necessary data • Feasible method to accurately track and record time worked for payroll processing and FLSA / state law compliance Performance Related Criteria • The employee’s current and past job performance • The employee’s communication skills • The employee’s ability to manage priorities and work independently with little in- person oversight. • Attendance history [excluding Family and Medical Leave Act (FMLA) absences, other statutorily-protected leaves, and Americans with Disabilities Act (ADA) accommodations] Pine County’s telework agreement addresses the following: • Employee performance expectations and monitoring • Work hours and schedule • Telework location • Equipment and supplies • Workers’ compensation • Responsibility for work area and equipment • Data privacy and security • Communication and availability • Employment conditions • Expense reimbursement A telework agreement must be signed by the supervisor and employee prior to the start of teleworking. The county may require additional approvals for telework agreements as part of their process. The telework agreement can be changed or cancelled by the county at-will, at any t...
