Terms, definitions. Capitalized terms used in this Agreement shall have the same definitions as contained in the Redevelopment Agreement, unless specifically defined otherwise.
Terms, definitions. For the purposes of this Article, the terms:
Terms, definitions. For purposes of this Policy, the following terms/conditions shall apply:
Terms, definitions. All terms used herein shall have the definitions set forth in FAST-41 (42 U.S.C. § 4370m) and Section 3 of EO 13807.
Terms, definitions. AVAILABILITY The lowest degree of availability a customer should expect of a service expressed in percentage of maximum availability according to the Service Description. The availability is measured during a period of one (1) month. SERVICE TIME The time period, according to the SLA that Telenor supply fault handling and service. (See also: Fault Announcement Time) FAULT ANNOUNCEMENT TIME The time period, according to the SLA that Telenor admit fault announcements. START TIME The maximum amount of time after fault announcement until fault handling begins during service time. RESPONSE TIME The time elapsed from the customers’ first contact with Telenor with a method described in the SLA and the point of time when Telenor responds or offer service during Fault Announcement Time FIX TIME The maximum time elapsed during service (suspense time excluded) to attend a fault in service after notification from the customer and until the fault is rectified SUSPENSE TIME The elapsed time during service time when fix time is not calculated as a consequence of the customers responsibility to take action in fault analyse and handling. INTERRUPTION TIME The total time elapsed between the customers’ fault notification and when the fault is rectified. DOWN TIME The accumulated time during service time when “fault in service” prevails. (Excluded suspense time, service window and time for planned job) APPEARANCE TIME The time elapsed from Telenor sends a receipt to customer on received fault notification, until Telenor appears in person at the customer premises (in accordance to the SLA and applicable). SERVICE WINDOW The recurring time defined in the SLA that Telenor uses to maintain our services without influencing the availability. PLANNED JOB Specific time period outside the defined service window Telenor or sub-contractors may use to maintain the service without influencing the availability calculation. An “Urgent planned job” is announced in Webline and is carried out within 24 hours and is shorter than 60 minutes. FAULT IN SERVICE Fault in service is defined as every aberration from a fully functional service and is classified in different categories some of which are related to the availability. ACTUAL FAULT TIME The actual time period the service is not available to the customer. Terms Definitions WAYS OF CONTACT The methods of contact, according to the SLA, the customer should use for service and support and which ways Telenor uses to communicate with the customer....
Terms, definitions. Capitalized terms used and not defined ----------------- herein have the meanings given to them in the Merger Agreement. For the purposes of this Agreement: (a)
Terms, definitions. Capitalized terms used but not defined herein shall have the meaning ascribed thereto in the Standard Terms and Conditions attached hereto as Exhibit A (as they may be amended, modified or supplemented from time to time in accordance with the terms thereof, the “Terms and Conditions”). The Terms and Conditions attached hereto as Exhibit A are incorporated herein by reference. Lender is extending credit to Borrower pursuant to the accounts receivable (“AR”) loan application submitted by Borrower (the “AR Loan Application”).
Terms, definitions. Carrier The entity ordering the service from Enet; commonly known and referred to as the Customer in the Service Agreement. End-User The user or users of the delivered service to the Carrier Extended Reach (ER) Commonly referred as Off-net services. This is where the End-User location is outside of ready accessibility of the Enet MAN network. Elements or all of the Access network service are delivered using a third-party network. False Alarm charge Where Enet responds to a Carrier fault report and the cause does not lie with Enet’s equipment or services, Enet will apply a false alarm charge. Managed Service Where Enet supplies, installs, maintains and manages the NTU (or Customer Premises Equipment “CPE” if applicable) at the End User location NTU / NID Network Terminating Unit (NTU) also known as Network Interface Device (NID); it serves as the demarcation point (demark) and interface between the Carrier/End-User and Enet networks. NMS Network Monitoring System NOC Network Operations Centre On-net Where all Access network (Last mile) service elements are delivered using the Enet network and the End User location is readily accessible to the MAN fibre network. Rental Day The Annual Recurring Charge of the service divided by 365. Service unavailability The service unavailability shall be deemed to have commenced on the earlier of: (i) an indication of the fault on the Enet NMS if reactive SLA or (ii) on the receipt of a report by Enet from the Carrier. Where the fault has been repaired, and Enet, notwithstanding reasonable efforts on its behalf, has not succeeded in contacting the Carrier to agree service restoration, the conclusion of service unavailability shall be deemed to have ended at the time when the network management system indicated same. Valid unavailable hours of a service is the elapsed time between the fault log and the clear time, less any excluded time, as defined in Section 6. Service Affecting Fault A Service affecting fault is defined as: • A fault resulting in a total loss of service (Fibre or Wireless) and/or • a period of time (defined as three consecutive CCM frames; with one CCM frame run per second) where no service frames transit a service (Fibre) Enet use CFM (Connectivity Fault Management) CCM (Continuity Check Message) frames to synthetically measure the above service availability for Fibre. Force Majeure Event As defined in the Service Agreement.
Terms, definitions. Working/Business Hours Defined as 9am and 5pm on working days (Monday to Friday, excluding Irish public holidays and bank holidays). Wires only Where Enet do not install an Enet NTU or CPE as part of the service. It enables the Carrier to choose the termination device most appropriate to its solution The Carrier supplies, installs, maintains, and manages the End User Router”. “
Terms, definitions. AVAILABILITY The minimum availability a customer may expect from a service, expressed as a percentage of a maximum availability according to the service description. Availability is measured over a period of one month. SERVICE TIME The period, according to the SLA, in which Telenor offers fault handling and service (see Fault reporting time). FAULT REPORTING TIME The period, according to the SLA, in which Telenor receives fault reports. START TIME The maximum time between reporting of the fault and start of fault handling during the service time. RESPONSE TIME The time from the customer's first attempt to reach Telenor using a method described in the SLA and the time when Telenor responds or offers services during the fault reporting time. FIX TIME The maximum time within the service time (excluding suspension time) it will take to repair a fault in the service after the customer's reporting of the fault and until it has been repaired. SUSPENSION TIME The time within the service time when the fix time will not continue to run due to the customer's obligation to arrange for fault analysis and handling. INTERRUPTION TIME The total time between the customer's reporting of the fault and the time when the fault has been repaired. DOWNTIME The accumulated time within the service time when there are faults in the service (excluding suspension time, service window and time to planned job). ARRIVAL TIME The time between Telenor's submission of a receipt for the fault report to the customer and until Telenor arrives personally at the customer's location (according to the SLA). SERVICE WINDOW The recurring period, as defined in the SLA, used by Telenor to maintain the service without affecting the availability. PLANNED JOB Specific time outside of the service window which Telenor or its sub-suppliers may use to maintain the service without affecting the calculation of availability. A "Planned emergency job" is reported and completed within 24 hours and will take less than 30 minutes. FAULT IN SERVICE Faults in service are defined as all deviations from a fully functional service and are classified in different categories, some of which are related to availability. Terms Definitions ACTUAL FAULT TIME The time in which the service is effectively not available to the customer. CONTACT METHODS The contact methods to be used by the customer, according to the SLA, for service and support and the methods used by Telenor to communicate with the customer. MEASURING POINT The ...
