Customers Eligible to Request Service. Department Chairs with approval from Deans, Senior Administration with final approval from the Xxxxxxx and VP for Finance required Core Services Specifics: Design, installation, programming, maintenance, training and support of classrooms and conference rooms across campus Maintain and support classroom technology in general classrooms. Upgrades will be funded through the Student Technology Fee Provide support and technical training to instructors Provide a help line phone in classrooms for emergency support before or during class Report maintenance room issues (other than technology) to Facilities Research technology to augment functionality and capabilities of learning spacing Maintain inventory and audit equipment installed in classrooms Develop means and methods to adapt new and old technology to work together Consult and provide project management to IT Teams and Colleges Provide AV equipment for checkout to faculty/staff Recharge Services: N/A Premium Services: Labor for additional services for enhanced and department classrooms Service: Classroom Support & Learning Spaces Contact: Xxx Xxxxx, Manager, Classroom Support Web address: xxxxx://XXX.xxx/uit Brief Description: Provide classroom and learning spaces support and technical training to the instructors who utilize them. Customers Eligible to Request Service: Faculty, staff Core Services Specifics: Provide technology support to general classrooms Report maintenance issues (other than technology) to Facilities Provide AV equipment for checkout to faculty/staff Provide a help line phone in general classrooms for emergency support before or during class Recharge Services: N/A Premium Services: N/A Service: Audio and Visual Support and Procurement Contact: Xxx Xxxxx, Manager, Classroom Support Web address: xxxxx://XXX.xxx/uit Brief Description: Provide audio/visual equipment support for eligible customers. Customers Eligible to Request Service: Staff, faculty and students in service and primary units (with the exception of School of Medicine and Health Sciences, College of Engineering, Energy & Environmental Research Center, and Xxxx X. Xxxxxxx School of Aerospace Sciences) Core Services Specifics: Research, recommend, procure, and install audio/visual equipment Operate, maintain, modify, and upgrade public address and audio/visual systems High level audio/visual troubleshooting Setup sound systems Assist clients/presenters with computer setup for activities Tro...
Customers Eligible to Request Service. Prospective students, current students, families, staff, faculty, departments and external customers. Core Services Specifics: • Administers and disburses $130 million in federal, state, private and institutional financial aid programs for 11,000 undergraduate, graduate, law, and medical students. • Provides financial aid counseling to student’s families, academic advisors, and other student support units to enhance student retention in support of the UND LEADS Strategic Plan. • Reviews eligibility for departmental and outside agency scholarships, awards, and waivers. • Manages recruitment scholarships and awards to enhance yield for high achieving students per UND LEADS Strategic Plan. • Provides services & training to UND departments who award scholarships, waivers, and other awards to students. • Processes data requests for departmental and federal reports related to student aid, awards, and cost. • Manages student employment programs for both Federal Work-Study and institutional student positions. • Sets up tuition, fees and other charges and credits using PeopleSoft Campus Solutions to post to the students' and other customers' accounts: o Ensure billing is accurate, understandable, and all transactions comply with UND, NDUS, State and Federal guidelines. o Ensure tuition and fee setup is tied to the correct general ledger information. o Maintain website for communication on tuition and fee charges to the campus community and current and prospective students and families. o Testing and implementation responsibilities for Campus Solutions PeopleSoft new functionality. • Responsible for all aspects of 3rd party (ex. Veteran's Administration) billing of tuition and fees including federal agencies, businesses, etc. • Manages the tuition waiver process. • Manages the student financial aid refund process in accordance with federal rules and regulations.
Customers Eligible to Request Service. Faculty, staff, students, affiliates, non-credit users and prospective students Core Services Specifics: • Tier 1-2 Support to students, faculty, and staff on UND and NDUS supported systems and services including, but not limited to: Campus Connection, Blackboard, Blackboard Ultra, HRMS, Finance, Office 365, YuJa, Zoom, Qualtrics, Citrix, Duo multi-factor authentication, PaperCut, etc. • Development of help guides, tutorials, and knowledgebase - create/maintain web content, YouTube videos, knowledgebase articles, etc. Provide campus notifications for upcoming and critical outages • Manage username changes, migrating email to new account, updating Duo • Notify users of compromised accounts, reset password, unblock accounts • Administer Office 365 accounts including creating/managing groups/teams and troubleshooting issues • Assist with and troubleshoot network and desktop issues • Assist with PaperCut issues and order paper, supplies and request service for kiosks • Administer TeamDynamix by creating/removing accounts, assisting with creating and running reports • Create and review documentation on systems and processes • Response times: Critical issues four business hours, other requests eight business hours. Response time may vary depending upon service volume (example: beginning of the semester) • Resolution times dependent upon nature/severity of problem Recharge Services: N/A Premium Services: N/A Service: Desktop Support/Tech Support Contact: Xxxxx Xxxx, Lead Desktop Engineer Xxxxx Xxxxxxx, Manager, Helpdesk Web address: xxxxx://xxx.xxx/uit Brief Description: Support provided for UND owned computer equipment that meets technology standards. Includes virus removal, computer imaging and software installation and configuration. Customers Eligible to Request Service: Staff & faculty Core Services Specifics: • Apple, Dell Warranty Services • Full computer support for UND owned computers less than five years old. Computers between 5-7 years old will be assessed for feasibility of support as requests for support are received. Support may be limited for computers between 5-7 years old. Computers older than seven years will not be supported and must be surplussed. • UND owned Mobile devices (iPad, iPhone, Android, etc.) will receive limited support as tertiary/supplemental devices. UIT personnel will assist in initializing the devices, connecting to Campus WIFI, and setup email in the Microsoft Outlook App. All other issues will receive good faith effort, but ...
Customers Eligible to Request Service. All UND faculty, staff, and students. Members of the public. External researchers.
Customers Eligible to Request Service. Current and previously enrolled graduate students, academic departments, faculty and staff. Core Services Specifics: • Provides ongoing support of and training for graduate program directors on best practices in the areas of admissions, marketing, recruitment, student management, retention and completion, mentoring and advising, and program review/assessment. • Monitors the degree progression for current students. Actions and processes involved include: review/approve forms and requirements for graduation, communicate with students/faculty/staff, determine eligibility for graduation, probation and dismissals, review and process graduate student petitions. Maintains the GradStats database which is used to track student status, submits data to departments and colleges, and provides faculty and staff advisors access to information regarding their advisee’s progression toward graduation. • Provides student service advising to graduate students. Advise students on School of Graduate Studies’ policies, procedures, and requirements for graduation. Provide proactive outreach to students to encourage registration and timely completion. • Provides graduate student involvement, outreach, events and support including professional development opportunities. Creates student workshops, offers the Accelerate to Industry (A2i) program, facilitates student events, marketing, communications, advocacy, survey development and financial awarding. Develops and utilizes an alumni network to facilitate graduate education and outcomes. • Maintains graduate education policies, procedures and assessment. SGS maintains all policies regarding graduate education at UND. Assessment of graduate education market, development of new graduate programs, alignment with best practices, assessment of graduate student outcomes, and revision of graduate student handbook. • Performs program reviews with departments in conjunction with Xxxxxxx’x office. Recharge Services: N/A Premium Services: N/A Name of Service Unit: Special Student Populations/Veteran & Military Services Contact: Xxxxx Xxxxxxxxx, Director Web address: xxxxx://xxx.xxx/student-life/military/ Brief Description: Special Student Populations/Veteran & Military Services is focused on building connections with students, faculty, staff, and the community to encourage appreciation of and support for Veteran and military-affiliated students as well as conducting federal certification of Veteran Affairs educational benefits. Customers Eligib...
Customers Eligible to Request Service. The university as a whole and all academic departments, faculty, and staff. Core Services Specifics: • Oversee and coach assessment throughout Academic Affairs programs by meeting with faculty in departments after Assessment Committee reviews to provide and explain feedback. • Oversee and assist with assessment needs throughout Student Affairs programs by meeting with staff to provide explanations and feedback. • Meet with faculty in departments subject to upcoming reviews to ensure they are prepared and on track with assessment activities. • Partner with Vice Xxxxxxx for Undergraduate Studies & Student Success on ES program assessment efforts. • Facilitate assessment of Essential Studies learning goals. • Be available on demand to individuals or departments/programs requesting assistance with assessment. • Initiate assessment improvement efforts in cases where departments appear to have special needs for consultation. • Oversee all institutional accreditation requirements to ensure continued accreditation. • Respond to all HLC information requests. • Initiate HLC information and/or program approval requests as desired/needed by deans and administrators. • Manage HLC’s Quality Initiative Process. • Participate in institutional service as requested and/or as needed in support of assessment progress across the institution. • Participate in planning and delivering faculty development activities that can and should also support assessment. • Oversee Assessment Management System (Planning & Self Study). Recharge Services: N/A
Customers Eligible to Request Service. All UND faculty, staff, & students. Also, secondarily, the Greater Grand Forks community and other libraries and universities. Core Services Specifics: • Responsible for all administrative activities, including budget, facility and personnel management. The unit ensures compliance with UND policies, oversees supervision of staff, and establishes budget plans • In collaboration with other library units, establishes acquisition and access strategies for the scholarly resources required to support the teaching, research and service mission of UND. • In collaboration with other library units, handles strategic planning for the Libraries, including space, technology, and program/service planning and ensures that the Libraries’ strategic planning is congruent with UND strategic and space plans. • Library administration is involved in advancement of Library fundraising from public and private sources. This includes grant writing and solicitations from prospective donors. • The unit maintains relationships with the Health Sciences Library and the Xxxxxxxxxxxx Law Library and ensures strong relations and communications with branch libraries. • Responsible for building and maintaining relationships with faculty, staff and student groups, for fostering community engagement, and for representing the Library across campus and beyond – locally, regionally, nationally and globally. Recharge Services: N/A Premium Services: N/A Name of Service Unit: Public Services Department Contact: Xxxxxxxxx Xxxxxx, Xxxx of Libraries and Information Resources
Customers Eligible to Request Service. University Staff and Administration Core Services Specifics: The Staff Senate’s charge is: • To serve as an active link for meaningful information exchange between staff and administration relative to issues of mutual concern. • To provide open meetings to express, propose, represent, investigate, and debate issues. The Staff Senate, acting as an official and responsible voice in University affairs, will recommend action on issues that receive majority approval of the senators. • To advise the President about working conditions and employment practices, including recognition, compensation and other pertinent issues. • To promote awareness of opportunities developed by Staff Senate, encourage involvement in campus and community activities and increase knowledge of the operation of the University. Recharge Services: N/A Premium Services: N/A Name of Service Unit: Transportation Contact: Xxxx Xxxxxxxx / Transportation Manager Web address: xxxxx://xxxxxx.XXX.xxx/transportation/index.html Brief Description: Provides para-transit services for eligible faculty, staff, and students; provides campus shuttle services in conjunction with Cities Area Transit; provides motor pool management for the University of North Dakota. Customers Eligible to Request Service: Students, faculty, staff and state of ND employees Core Services Specifics: • Para-Transit Services: o Provide para-transit shuttle services to employees who, because of a disability, are unable to walk or otherwise travel from the closest available parking lot to their workplace or to travel intra-campus for work-related activities. The determination of whether to grant the accommodation request will be made in accordance with the University's Workplace Accommodation Policy. o Provide para-transit shuttle services to students who, because of special needs or a mobility impairment, cannot access the fixed campus route shuttle service. Student eligibility is determined by the Office of Community Standards. • Campus Shuttle Services: o Provide fixed route campus shuttle services to faculty, staff, and students in conjunction with Cities Area Transit. o Coordinate campus shuttle services, marketing, and outreach. o Serve as liaison with Cities Area Transit. • UND Motor Pool Management: o Provide safe, clean, and well-maintained motor vehicles. o Manage online motor pool reservation portal. o Manage long-term and temporary/seasonal motor pool vehicle assignments. o Coordinate vehicle repair and replacement. o Mon...
Customers Eligible to Request Service. Service dependent. Includes president, vice president, deans and compliance related requests. Core Services Specifics: Institutional External & Compliance Reporting, Report Writing, Survey Management o USNEWS, IPEDS, National Student Clearinghouse, Common Data Set, HLC, Wyoming Tuition Survey, Moodys, Princeton, ASCAP, BMI, College Bound, College Portrait/VSA, Barrons, College Board, Princeton Review, CUPA, AAUP, Wintergreen, ACT IDQ, S&P, NSSE, FSSE External Rankings o Coordination, strategy, and administration for external rankings (The specific rankings have yet to be determined. If listed previously, rankings will be from "Institutional External Reporting...") Internal Institutional Reporting o Report official data, provide data support and prepare reports for departments, strategic enrollment reports, IRB, and ad hoc requests. Maintenance of a glossary for data items that include accurate and agreed upon variable definitions. Data Analysis o Analysis for Strategic Plan and ad hoc requests. To include reports, recommendations, and development of support tools for improved management at both macro and micro levels. o Divisional and departmental analysis by investigation of resources, data, and operational workflow – requires approval of xxxxxxx and/or president. Maintenance of Data Sources to Ensure Data Integrity and Reliability o Providing a well-defined list of data sets and reports, and a timeline for their release distribution. Archiving and cataloging datasets for longitudinal analysis and record keeping purposes. Strategic Planning Data Support o Provide support and advisement to UND strategic plan implementation teams. Institutional Data Visualization o Maintenance of institutional dashboards that support HR, Finance, and academic operations. o Create and maintain departmental dashboards for specific business purposes outside the standard set – requires approval of xxxxxxx and/or president. Predictive Modeling o Maintenance, and integration of predictive admissions and retention models for UND operations Project Management as requested by president and xxxxxxx o Degree Planner implementation support (approved by xxxxxxx) Course Evaluation Administration (SELFI) o Technical administration of software and coordination of evaluations for all campus. Set up of projects on a term by term basis, coordination with academic departments, administration of rollout, report validation and publishing, system support for campus users, and ...
Customers Eligible to Request Service. Prospective students, current students, families, staff, faculty, departments and external customers Core Services Specifics: Administration and disbursement $130 million in federal, state, private and institutional financial aid programs for 11,000 undergraduate, graduate, law and medical students. Provides financial aid counseling to student’s families, academic advisors, and other student support units to enhance student retention in support of the One UND Strategic Plan. Reviews eligibility for departmental and outside agency scholarships, awards and waivers. Manages recruitment scholarships and awards to enhance yield for high achieving students per One UND Strategic Plan. Provides services & training to UND departments who award scholarships, waivers, and other awards to students. Processes data requests for departmental and federal reports related to student aid and awards. Setup tuition, fees and other charges and credits using PeopleSoft Campus Solutions to post to the students' and other customers' accounts: o Ensure billing is accurate, understandable, and all transactions comply with UND, NDUS, State and Federal guidelines o Ensure tuition and fee setup is tied to the correct general ledger information o Maintains website for communication on tuition and fee charges to the campus community and current and prospective students and families o Responsible for Campus Solutions PeopleSoft testing and implementation of new functionality Responsible for all aspects of 3rd party (ex. Veteran's Administration) billing of tuition and fees including federal agencies, businesses, etc. Manages the tuition waiver process. Manages the student financial aid refund process in accordance with federal rules and regulations. Recharge Services: N/A Premium Services: N/A *Note that the Student Finance Office is currently published in both the Student Services and Business Operations Service Unit Agreements. In FY20, the Student Finance Office is part of the Business Operations Cost Pool; in FY21 it is part of the Student Services Cost Pool. Name of Service Unit: Office of Student Rights and Responsibilities (OSRR) Contact: Xxxx Xxxxxxxxxxx, Director Web address: xxxx://XXX.xxx/student-affairs/student-rights-responsibilities/index.cfm Brief Description: OSRR contributes to student learning and the safety and civility of the community by providing general advisement and campus consultation, student disciplinary services, and the coordination of ref...
